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Hilton Garden Inn Indianapolis Downtown

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10 East Market Street, Indianapolis, IN 46204
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Hilton Garden Inn Indianapolis Downtown
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Hilton Garden Inn Indianapolis Downtown
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586 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntersville, North Carolina
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

We loved our stay at this hotel in downtown Indianapolis. The location was phenomenal. We could walk to anything and there was a bike rental station just outside of the hotel if you wanted to take a ride through the gorgeous downtown area. We loved being so close to Monument Circle and a short bike ride to the canal district.... More 

Was this review helpful? Yes
Valparaiso, Indiana
5 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel, no complaints. Quickest check in and check out process. Received complimentary water bottles because we were Hilton rewards member. Two on arrival and a coupon for one during our stay as well as a $5 coupon for the pantry.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
NJ
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

If you want to be in the center of it all....you want to stay here. Staff was great! They gave us terrific suggestions for taking the kids around. We walked everywhere. Nice bar area for an evening drink after a long sightseeing day. Definitely would come again!

Was this review helpful? Yes
Homewood, United States
5 of 5 stars Reviewed 3 days ago NEW

great stay... a little pricey but I'll pay for quality like this any day!!! Beautiful lobby and rooms with a huge bathroom! Very comfortable and the staff was exceptional. Drinks at the bar were perfect and the breakfast was delicious. I'm not in Indy often but, when I go back I'll be staying at the Hilton.

Review collected in partnership with Hilton Garden Inn

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Louisville, KY
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our son lives in Indy and most every year, we stay at the Hilton Garden Inn just off Monument Circle. We ask for a room looking down on the monument that's decorated like a big Christmas tree. They have yet to let us down. I'm sure the people working that night and the next day would rather be someplace else... More 

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thanks for reviewing our hotel. Our staff really enjoys the Christmas season, and works hard to put everyone in the holiday spirit. When you are in town again please make me aware so, I may have the pleasure of saying hello in person. Sincerely, Richard Letko-GM More 

Minneapolis, Minnesota
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in indy for the Brickyard 400 this weekend. I was overseeing an event with 40 Rooms. Camille, one of the managers, did a fabulous job working with us to plan and house all our guests. The hotel welcomed each guest with a smile and helpful attitude. The rooms were clean and well appointed. The bell staff was very... More 

Was this review helpful? Yes
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thanks for reviewing our hotel. The entire team really works hard provide a great experience. We appreciate you spreading the word, and look forward to seeing you again. Sincerely, Richard Letko More 

Chicago, United States
1 review
3 of 5 stars Reviewed 1 week ago

The beds were the worst I have ever experienced for a Hilton Hotel. They were super hard with no cushion. Like sleeping on a box spring with no cushion. Housekeeping can be a bit untimely when it comes to cleaning the rooms. My room was not cleaned until after 4 pm, and the maid gave me a little attitude when... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for reviewing our hotel. The beds are standard HGI GSS beds, There is a dial on the side where you can adjust to fit your comfort level. This should have been explained to you at check-in. My apologies this was overlooked. The only attitude we should have is positive attitude to give you the best experience possible. This... More 

1 review
1 of 5 stars Reviewed 1 week ago

Room: never replaced toiletries or towels, weird hairs in the rooms, rooms and hallways smell like cabbage, beds are terrible, thermostat inconsistent, wifi spotty Pool: in a basement Service: Very poor, no recommendations for restaurants or places to grab a cocktail, outdated and dirty decor, weird splatter marks in the room and hallway, pantry was in disarray Overall: pay extra... More 

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Michael G, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Sutton, Massachusetts
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been there twice on business trips and the hotel is in a great location right by Monument Circle. There are many great restaurants in walking distance as well as a mall. Monument Circle is nice to walk around in the evening. Lots of people out and about! The staff (Kathy, Stephanie, Joe) at Hilton Garden Inn could not... More 

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for taking the time to review our hotel. We are so pleased to see that you had a great experience again while visiting us. We do our best to provide the best experience possible every time. Next time you visit please make sure you flag me down, so I may thank you in person. Sincerely, Richard Letko-GM More 

Louisville, Kentucky
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband, 1 year old daughter and myself stayed 2 nights on a Saturday and Sunday night. We chose to do self parking and it was only $12 per night in the parking garage across the street. We were able to park in front of the hotel to unload our luggage, check in and take things up to our room... More 

Was this review helpful? Yes 2
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for reviewing our hotel. Our building is a registered historic monument, and gives us a little different look than the modern Hilton Garden Inns, so it looks vintage. However,we offer all the same amenities as the new builds. We do take pride on having a very clean hotel, so thank you for mentioning that. We hope to see... More 

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