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All 183 Indianapolis hotels

Hilton Garden Inn Indianapolis Downtown

3.0 of 5 Hotel   |   10 East Market Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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85%
Ranked #15 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jordan F Concord, New Hampshire
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435 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Concord, New Hampshire
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed there over the weekend for a wedding. The location is unbeatable, downtown Indy within easy walking distance of everything. They did have a little trouble booking us a room that wasn't already inhabited by other humans but they worked diligently to fix the problem and gave us free breakfast coupons in turn for their mistake. The breakfast was awesome... More

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Mexico City, Mexico
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked this hotel with a few hours in advance because last minute travel plan to Indy. It did not disappoint. The hotel is right downtown Indianápolis in a historic building which used to be a bank. Spacious and clean bathroom, confortable bed, low noise overall. It is close to Indy landmarks and various dining options, couple of blocks away... More

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear stellarsupreme, I appreciate you staying with us on your last minute plans. We know that having great customer service, and clean rooms are a key factor in achieving success by having our guests come back when they are in Indy. I guarantee you will have an excellent experience again next time you pay us a visit. I hope to... More

clarks green, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

this hotel was centrally located convenient to a ton of great restaraunts and attractions. the hotel was very nice and the staff exceptional. We had a group of 7 none of who had previously been to Indianappolis the hotel staff was very helpful in getting us acquainted to the city and all it has to offer.

Review collected in partnership with Hilton Garden Inn

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Michael W, I am so please to see that you had such a positive experience because our team is so interactive with our guests. Again as I stated in an earlier review our goal is to make sure we are listening to our guests, and doing what we can to help by thinking out of the box if needed.... More

Merrillville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is 3/4 of a block ffrom Monument Circle and accessible to all of downtown Indianapolis. The rooms are large roomy and comfortable. The staff is very involved with their guests and go out of their way to make things right. The 100% guaranty. An excellent facility very comfortable and close to everything.

Review collected in partnership with Hilton Garden Inn

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Eugene V, One area that we feel is important is that when you interact with one of our team members it seems real and not staged. Our goal is to make sure we are listening to our guests, and doing what we can to help by thinking out of the box if needed. Your comments let us know we... More

Erie, PA, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn was conveniently located and walkable to great spots throughout downtown. The building is beautiful, and the rooms are comfortable and clean. Big time class and comfort for reasonable prices, especially for an in-town hotel. Check it out!

Review collected in partnership with Hilton Garden Inn

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Carl N We understand cleanliness is a key factor to having a great experience while staying at our or any hotel. We strive to make sure every room is checked, and doubled checked before a guests is checked into the room. I was glad to read we are meeting your expectations. Thanks again for taking the time to review... More

Chicago, Illinois
Top Contributor
55 reviews 55 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Love the location on monument circle - great for walking to restaurants and fed ex kinks should you have business needs. Staff was very accommodating and pleasant. I like a more "historic" hotel so enjoyed the room - high level floor, king size bed - nice appointments. Can't say I could get the adjustable bed to adjust, though. It was... More

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Jakey413, I was happy to see our staff was constant in giving a great customer service experience. I truly apologize about our beds. They are very difficult to adjust, it will not adjust while sitting or lying on it. You have adjust the dial while you are off of the bed, and it takes a few minutes before it... More

Fort Wayne, Indiana
1 review
4 of 5 stars Reviewed 1 week ago

The staff here is excellent. They were the first great impression this location made on us. The second being the beautiful lobby and modestly renovated building. The valet attendant outside was courteous and showed me where the self park garage was. The young girl at the check-in desk was both friendly and bubbly. Everyone we interacted with was very laid... More

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Lauren M, Thank you for such an informative review. I do ask my staff to be professional, but not to be stuffy. I like to see true interaction between our guests, and our team. We also do our best to be consistent in the way we preform so you always know what you will receive " A Great Experience".... More

1 review
3 of 5 stars Reviewed 1 week ago

Andre helped us in and he was very helpful telling us about the hotel and things in the room. Adjustable beds were nice. The worse part was the toilet that clogged up two times. Amenities were not that great. It was a hotel. Valet departure time was 45 minutes. Way too long to wait.

Review collected in partnership with Hilton Garden Inn

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HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thanks for taking the time to review our hotel. I apologize we did not give the experience you expected. Our goal is to be better than a so so hotel, so please give me a call to discuss your issues. Sincerely, Richard Letko-GM More

Delaware, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was clean, neat, quiet, and had a very nice lobby area. The restaurant staff and valet team were excellent. Overall, the only complaint I had was that the adjustable bed was not working and the bed was on a very firm setting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thanks for taking the time to review our hotel. I am glad to read that you had an overall positive experience. However, I was disappointed that your bed was not working correctly. Please call me direct so I can get this rectified, and apologize personally. Sincerely, Richard Letko-GM More

Marion, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel was perfect for my stay. And being so near the Monument Circle with the Soldiers and Sailors Monument was really nice, it's beautiful! The lobby, pool area and rooms were very clean. The hotel itself had a very nice vibe to it and nice decor. The staff were absolutely wonderful and extremely helpful and kind.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thanks for taking the time to review our hotel. We are very honored to have such a wonderful hotel located in the heart of Indianapolis. One area that does take a lot of work is developing a great staff to give a great experience to all guest every time. When I read great comments about our staff it makes us... More

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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 East Market Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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