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Hilton Garden Inn Indianapolis Downtown

3.0 of 5 10 East Market Street, Indianapolis, IN 46204
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Certificate of Excellence 2014
Hilton Garden Inn Indianapolis Downtown
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Hilton Garden Inn Indianapolis Downtown
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471 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Troy, Michigan, USA
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

They played, I was working. The room we had was roomy enough for a cot ... My 4yo grand kid made a day of it with my wife, exploring on foot, as I had the vehicle for the day. The staff was helpful and accommodating. The breakfast was special when pancakes, made like a cartoon character, delighted the little one.... More 

Was this review helpful? Yes
Alexandria, Ohio
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location, comfortable and quiet rooms in the heart of Indy. Breakfast not included, but a pretty nice buffet available. Dining area was freezing cold, despite two strategically-placed heat lamps. Seriously, this should be addressed. Something we've never had to do before: completely strip-and-remake the bed. Fitted Sheet needed to be rotated 1/4 turn as it had been put on... More 

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for reviewing our hotel. I do apologize about the café being cold. We were in the process of upgrading or heating pumps, but to do that they had to be down a few day. I am sorry this occurred, but this upgrade will make a difference in the temperature of the café. I will also address the sheet... More 

Indianapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

Chose the hotel upon recommendation from friend. It was within walking distance of all the downtown and capitol buildings. We ad a great time just wandering about the Indiana capitol. Walking to our 'reason' for the trip (TSO Concert) was a cinch. Staff at the Hilton were so helpful in every way....even when my wife left our concert tickets in... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for such a positive review. You comment is the best Christmas present you can give us. I will be sure to share with all the staff. Merry Christmas, Richard Letko-GM More 

Brookings, United States
1 review
3 of 5 stars Reviewed 1 week ago

The front desk staff and belhop were very friendly and helpful but the room was way overpriced for the size of the room compared to other hotels i have stayed in the area. Had an issue with the heat and maintenance did not fix.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

I want to apologize for the issue you had with your heating. I understand that issues occur at times, but once reported they should be rectified. Our goal is to do our best to give each guest the best experience possible. Please feel free to call and discuss with me in more detail. I want all our guests to understand... More 

Rochester Hills, Michigan
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn was under a different name years ago. I even stayed there during Formula One. At first, the suite was nice but problems started in the bathroom. Toilet would not flush correctly so I called the front office. The "Next" morning, maintenance came to fix the problem when we were out. Toilet still do not flush and... More 

Was this review helpful? Yes 1
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

We do apologize the experience was not up to standards. The items you mentioned are unacceptable and will be taken care of. We normally do a great job giving guests a consistent positive experience while staying with us, I hope you reconsider and give us another try. You have my guarantee you will have a positive experience with our hotel... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed with husband and two young kids. Hotel was clean and nicely decorated for the holiday. Happen to be there during the circle of lights tree lighting that happen just outside the hotel. The hotel had a free pre lighting party where kids got faces painted, did crafts, had snacks and drinks and got to meet santa. Pool and hot... More 

Was this review helpful? Yes
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for the great review. We were so happy to see that you were able to enjoy the tree lighting party we do yearly. It takes a lot of work, but it is well worth the experience. Hope to see you next time, Richard Letko-GM More 

Fredericksburg, Virginia, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

I am an employee at a hilton garden inn in Virginia and I was so impressed with everything at this hotel. I usually have plenty of criticism based on how we do things at my hotel. The rooms were gorgeous. The lobby was breath taking. Even with all the people that took over the lobby for the Christmas Tree Lighting,... More 

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Dear Kristina W, Very Nice!!!!!!!!! I know how critical I am when at another hotel. It seems like the people in the industry are always harder in some ways then people not affiliated with hospitality. We really appreciate your positive comments since you know what goes into making sure all guests have a positive experience. We do apologize about the... More 

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel overall is nice. Great location near the circle. Walking distance to almost everything. A few issues like the shower turning hot then cold all of a sudden. The last morning no hot water at all. The key card didn't work one night. The restaurant staff were very nice and attentive. The front desk staff were very friendly. Free... More 

Was this review helpful? Yes
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thanks for taking the time to review our hotel. We apologize for the issues that occurred while staying with us. Our goal is to give every guest the best possible experience. I do apologize that we fell short during your stay. We are correcting the issues you stated.; which should have been addressed before you occupied the room. Next time... More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed November 21, 2014

I can't say enough GOOD things about Hilton Garden Inn, downtown Indianapolis!!! I was there to set up for a corporate business luncheon. Everyone from Troy, the valet, to Andre, the maintenance man, was exceedingly helpful and courteous! This was my first stay at the Hilton, downtown, but won't be my last!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for a wonderful review of our hotel. WOW!!!!! My staff and I really appreciate the positive comments about our hotel and staff. Your comments plays a big part of having high morale knowing we are providing excellent service which in turn gives you a memorable experience. Please let me know next time you are in town so i... More 

Louisville, Kentucky
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 19, 2014

This is very conveniently located for Bankers Life Fieldhouse, it is about a 5 minutes walk. It is very convenient to the "circle" as well. Staff were very nice. The bartender opened early so we could have a drink before meeting some folks for dinner. Rooms were clean. Beds comfortable. Only complaint about the room would be the sheets were... More 

Was this review helpful? Yes
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review

Thank you for a wonderful review. Let me first thank you for all the wonderful things you relayed. Now let me apologize about the lobby. We had a couple of heating pumps go down on us. Since the cold weather kicked in so early the other functioning pumps could not keep up as we would have liked. They are being... More 

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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 East Market Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis
Hotel Style:
#9 Family Hotel in Indianapolis
#11 Romantic Hotel in Indianapolis
#18 Business Hotel in Indianapolis

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