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All 184 Indianapolis hotels

Holiday Inn Express Indianapolis Downtown City Centre

2.5 of 5 Hotel   |   410 South Missouri Street, Indianapolis, IN 46225 (Downtown Indianapolis)
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Ranked #67 of 184 Hotels in Indianapolis
A recent review
3 of 5 stars reviewed 1 week ago
Dnkilgo
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138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
50 reviews 50 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

I visited the town for a conference. The room was spacious and the staff was cordial. The breakfast was the typical heat and eat variety but the coffee was better than the last HIE. I wish there was a free shuttle around the local area rather than $5 each trip.

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Holiday Inn Express is a brand travelers know and trust. Guests count on us to deliver a good value which means a friendly staff, clean, comfortable accommodations, and a hot breakfast buffet. You can count on us! More

Ljubljana, Slovenia
Top Contributor
181 reviews 181 reviews
85 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not much to say about the hotel. It is standard HIExpress. It has location right next to the Lucas Oil Center, easy accessible from the highway as you do not need to go through Indy downtown. It is a bit away from decent restaurants but it is OK if you do not mind walking 15 minutes. There is plenty of... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Parking downtown Indianapolis, as in most cities, is a premium. We charge less for parking than any of our competitors; $14/night versus the standard $20 to $40. (We understand that suburban/highway hotels do not charge for parking.) Our lobby area is newly renovated. Great for relaxing in the evening by the fireplace or as a gathering spot with family and... More

Champaign-Urbana, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location being right across from the stadium and a few blocks away from Circle Center Mall and the bars and restaurants downtown. Parking seems a little limited, but there is a parking garage right behind the hotel parking. Upon checking in, the desk clerk didn't smile and seemed irritated that someone came in the door. I had mistakenly booked... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Thank you for your candid review. We appreciate and value feedback from our guests. Pointing out our strengths and weaknesses allows us the opportunity to improve. Please be assured that your comments will be followed up on with our staff. We are sorry you had a problem with TV channels. Next week we are updating our TV service to include... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel fit our needs perfectly. Across the street from the stadium and within walking distance to downtown. Breakfast each morning was well-stocked by a friendly staff who kept the eating area clean and cleared for guests. We had an issue with bathtub draining slowly and received immediate response by maintenance who fixed it within 10 minutes of our initial... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Thank you for all the positive comments about our hotel! It makes our day to know that we delivered quality service and accommodations to you! Whatever your reason for visiting our lovely city, we hope you had a great time and that you will visit again soon! More

Urbana, Illinois
Top Contributor
69 reviews 69 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I did not really have any expectations of this hotel when visiting Indy for an overnight "girls trip" Location to Lucas Oil is amazing, if you are visiting for a game (we were not). Short walk to popular downtown restaurants and bars. Short walk to Convention Center as well. Walked into hotel lobby after parking, guest walking out and says... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Hope you had a great girls night out! We ARE a short distance to most downtown attractions. And for added guest convenience, we offer a shuttle for $5.00 per room to downtown locations, subject to availability. We definitely want our guests to come back and stay with us again. Building a great experience for our guests is our goal! We... More

Mishawaka, Indiana
2 reviews
5 of 5 stars Reviewed October 23, 2014

We were greeted at the door before we checked in at the counter. We were invited immediately to join their complimentary dinner service or to feel free to take a plate up to our rooms. Customer service excellent in suggesting area restaurants, use of their shuttle, advice on taxi service. Wish I had their bed and pillows at home -... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Thank you for loving everything about our hotel! Winning guests over to everything that Holiday Inn Express hotels have to offer is our goal! We want to make a return guest out of you and we definitely want you to be loyal to our brand and specifically our location! Thank you for choosing Holiday Inn Express! We appreciate and value... More

Murphysboro, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 12, 2014

I stayed here for three days while attending a conference. I was very pleased with the cleanliness, and the beds were great, loved the two different types of pillows as well. The breakfast was hot and the dining area clean and the breakfast staff friendly. One night one of the front desk staff even got me some milk for the... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

If a guest lets us know that they prefer a quiet location, we will try to assign them a room accordingly. Noise is very subjective and some guests are lighter sleepers than others. We try to accommodate everyone's needs. We want you to get a good night's sleep! Our staff has been trained on credit card confidentiality, but we are... More

Des Moines, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 1, 2014

This hotel's location was awesome - right next to Lucas oil and walking distance from downtown. Also really enjoyed the hot breakfast options and there was lots of dining room. Staff was super friendly at the desk and at breakfast. Downsides were uncomfy pillows on the beds and noise from the road behind the hotel. Parking is 14 bucks a... More

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Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Thank you for your honest feedback. All of our beds have soft and firm pillows on them since guests have different preferences. We are sorry that you were bothered by noise. I wish you had let us know while staying here and we would have tried to find a quieter room for you. Thanks for mentioning our awesome location, friendly... More

Pensacola, Florida
Top Contributor
73 reviews 73 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 20, 2014

Brother and I stayed here for 2 nights to attend wedding nearby. Had twin bed suite. Here's what we found: - Excellent location. Situated directly across from West Gate of Lucas Oil stadium. See pic. - Good sized room. See pic. Nice sofa area, office desk, and another table near window. Plenty of room for 2. - Beds. Comfy. You... More

Was this review helpful? Yes 1
Linda P, General Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Thank you for your thorough review! We do want to address some of the items you mentioned. We are currently in the process to improve our TV service and it will definitely include HD capability. Our parking rates are the lowest in downtown Indianapolis; other hotels are considerably higher. I will definitely go over your concerns with our staff so... More

Top Contributor
73 reviews 73 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 18, 2014 via mobile

rooms ok but basic. Not sure why I have a huge hot tub in my room but .... Biggest issue is the lack of a dining area and bar. When you pay for a room with breakfast included I expect considerably more than is on offer here. Plus points are proximity to city centre - 15 mins max. Directly opposite... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this review

Dear DH_Perth, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these... More

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Additional Information about Holiday Inn Express Indianapolis Downtown City Centre

Address: 410 South Missouri Street, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Indianapolis Downtown City Centre 2.5*
Number of rooms: 108
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Also Known As:
Holiday Inn Express Indianapolis Downtown City Centre Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Holiday Inn

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