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Holiday Inn Express Indianapolis Downtown City Centre


Hotel class 2.5 of 5
410 South Missouri Street, Indianapolis, IN 46225
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Reviews you can trust

70% Recommend
3.5 of 5 stars 18 reviews
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By trip type
All (18)
[ Date ] [ Rating ]
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1 of 5 stars
Lakeside21   1 contribution
Midwest
Nov 2, 2009 | Trip type: Family

This hotel has the worst behind-the-front-desk staff I have ever seen. They were very rude and disrespectful. I had the same problem as the previous reviewer regarding the parking fee. The hotel's own website (not a third-party travel agent) says "All guest room rates include complimentary Express Start breakfast and complimentry [sic] parking (limit one parking space per guest room)."... more

Management response from
CityCentreHotels, Manager

We are extremely sorry for your experience during your recent stay. We are always focused on improving our guest service and ensuring every guest has a great stay. We welcome guest feedback so that we can continue to improve our front desk service. If there is anything specific we could have done to improve your visit, please contact the hotel...

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1 of 5 stars
Indianapolis2009   1 contribution
Indiana
Oct 24, 2009 | Trip type: Family

This hotel seems nice in the common area, but that's where it ends. Our room had a horrible odor (old cigarette smoke) that got worse with the heat turned on. The shower floor did not seem clean. Many channels were offered on tv, but you could not access them. The pool room had dirty towels laying all over and again... more

Management response from
CityCentreHotels, Manager

I am so sorry you encountered problems with your recent stay. Your stay did not live up to your expectations or ours at the hotel. I request an opportunity to rectify the situation as the last thing we would like to have is an unhappy guest. The Holiday Inn Express is pleased to provide the least expensive hotel parking rates...

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5 of 5 stars
pipip   3 contributions
uk
Sep 5, 2009 | Trip type: Couples

We arrived earlier than check-in time, but the receptionist happily checked us in. The room was in excellent shape. It was spacious, clean, well decorated, and had a flat screen TV. We had a great view of the stadium across the road. There were no events at the stadium during our stay. There was a coffee machine, with good quality... more

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1 of 5 stars
stones2125   21 contributions
Dayton, Ohio
Aug 10, 2009 | Trip type: Family
1/1 found this review helpful

This hotel is very convenietly located right across from the Colts stadium and within walking distance of many attractions. We were excited when we arrived. However that excitment faded when our daughter took out a blanket and found it covered in long hairs. More hairs were found on the bed spread and on the bathroom floor. When confronted the front... more

Management response from
CityCentreHotels, Manager

Our apologies for your recent stay - it was clearly not up to the standards we expect at the hotel. Following the completion of our hotel renovation earlier this year the entire staff has a renewed sense of pride in providing clean and comfortable accommodations for every guest. Unfortunately this pride was not extended to you. Thank you for letting...

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5 of 5 stars
kyl33t   46 contributions
Indianapolis, IN
Jun 22, 2009 | Trip type: Friends getaway

I stayed here for my bachelorette party and loved it! It's a great hotel for friends and casual trips to the city. It's within 10 blocks of the bars, so it would be a cheap cab ride if you couldn't make it back. It's right next to Lucas Oil, so it'd be perfect for games and concerts. The rooms were... more

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5 of 5 stars
travelcop24   4 contributions
indiana
Apr 1, 2009 | Trip type: Family

All I can say is Location, Location, Location. I looked out my second story window and all I could see was Lucas Oil Stadium. If you are attending an event at the stadium or Consenco Fieldhouse you could not make a better choice. Indoor pool, breakfast, hot tub and new parking garage. Parking is $10 per day in either the... more

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5 of 5 stars
BounderBaby   1 contribution
Layton, UT
Feb 13, 2009 | Trip type: Business

My husband is staying at the hotel for a 5 day convention and has stayed there for the past 2 years for the same event.This morning at breakfast a very nice staff member completely dished his breakfast plate and when they asked if he would like anything else he told them that he was going to grab another plate for... more

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5 of 5 stars
TexasGirl1234   1 contribution
Hurst
Dec 22, 2008 | Trip type: Friends getaway

Very friendly and accommodating when we came to hotel. Because the NFL game was across the street we couldn't check in until after 4pm because so many rooms needed to be cleaned, but they gave us parking pass so we could stay in hotel. Friendly in evening too, but front desk look tired in the morning when we checked out.... more

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3 of 5 stars
ClevelandBeachBoy   87 contributions
Greater Cleveland
Jul 29, 2008 | Trip type: Business

I stayed at this hotel on business and it was booked through Hotwire. It was clean and new. I arrived late at nite to check in to my room and left in the morning. The lobby was pleasant and the breakfast was adequate to get some morning food. The location seemed nice especially for the football games although if you're... more

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4 of 5 stars
notdenise   4 contributions
Goshen, IN
Mar 31, 2008 | Trip type: Friends getaway

I went to this hotel for a birthday weekend with two friends. It was clean, the staff were friendly and we had a good time. It has FREE on-site parking, which I think is always a plus for a downtown hotel. If you are going to Indy for an event in the RCA Dome or Lucas Oil Stadium, you can't... more

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Holiday Inn Express Indianapolis Downtown City Centre Also Known As

  • Holiday Inn Express Indianapolis
  • Holiday Inn Indianapolis
  • Indianapolis Holiday Inn
Address: 410 South Missouri Street, Indianapolis, IN 46225
Indianapolis Hotels Holiday Inn Express Indianapolis Downtown City Centre
3.5/5.0
18