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Extended Stay America - Indianapolis - Northwest - I-465

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9370 Waldemar Road, Indianapolis, IN 46268 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Northwest - I-465
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Extended Stay America - Indianapolis - Northwest - I-465
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87 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Indianapolis - Northwest - I-465
See the most recent reviews
Norwich, Connecticut
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed January 7, 2015

1) The lady at night, when I checked in, was nice and kind. However, when she swiped the hotel card to register the room. The reading said it was "occupied" (or what have you). She went up to check it out prior to myself going up (I had a cat). She came back down and said "nope, no one is... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and pest issues in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with my housekeeping staff to implement a more thorough inspection process to ensure that our rooms are meeting... More 

Urbandale, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 1, 2014

This was not our first experience with Extended Stay. Several years ago we stayed for 30 days while waiting to move into our new home. This location was recommended by our daughter who stayed here after relocating to Indianapolis two years ago. Her experience was different from ours. The carpeting in the suite was filthy. The were stains in the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have already credited you for part of the stay and have met with the team to ensure our rooms are clean for... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 25, 2014 via mobile

Clean, quite comfortable rooms.mine had a kitchenette fridge micro and a nice 40 " flat screen t.v. Front desk and service personal were friendly and courteous. .all around a very pleasant experience. .

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you taking the time to write such a complimentary review. I'm so pleased to hear that you had a great stay. It is great to know that you found your room to be clean, quiet, and comfortable. I am so glad to read that our staff provided you with friendly and courteous service. Thank you again for sharing... More 

Grand Rapids, Michigan
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 21, 2014

We stopped for an overnight stay to break up our homeward bound trip. The lobby is clean and inviting and the front desk staff extremely helpful. The rooms are nice but the bathroom is a little dated and could use a little more attention to detail in terms of cleaning. I will say the beds are really nice and we... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. I am sorry to read that you felt your bathroom could have used more cleaning, and that there was a smoke odor in the hall. Your comments were reviewed by the staff, and we will be patrolling the halls for smoke smells regularly to make sure your experience is... More 

1 review
5 of 5 stars Reviewed September 14, 2014

I have been to several extended stays and this one by far is the best cleanest friendliest and has the nicest most updated rooms I've seen there's another es across the street I wouldn't allow my dog to stay at just sayin

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that our hotel exceeded your expectations. The staff and I are proud that you found our hotel to be clean and updated, and that we were able to make you feel at home. Once more, thank you for posting your review. We... More 

Russellville, Arkansas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 18, 2014

The nonsmoking room smelled highly of cigarette smoke. They sprayed with air freshener but it still stunk. The only room available was on the 3rd floor. A card in the room said Kevin, the GM, checked the room for cleanliness - no, there was a cotton swab between the dishwasher and refrigerator in plain sight. These rooms have a small... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the smoky smell and the trash between the refrigerator and the cabinets is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will pay more attention to these details moving forward. The team and I appreciate your comments, as... More 

Indianapolis, Indiana
1 review
1 of 5 stars Reviewed August 1, 2014

I travel often and this was by far the worst hotel experience. Our room was incredibly dirty and dated. The room, while non-smoking, used to be a smoking room at some point, and the smell still remained. After spending one night in the room, my asthmatic daughter just couldn't handle it anymore (the wheezing and coughing was terrible). I went... More 

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Ladue, Missouri, United States
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 2, 2014

I have to admit I was very wary of this hotel after reading some of the reviews. Needless to say, I was, "on the lookout for issues," once I checked in and I was a bit suprised by what I found. The hotel could use some sprucing up in the rooms and other public areas. That being said my room... More 

Was this review helpful? Yes 1
Fort Wayne, Indiana
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2014

When we arrived there were “No Smoking “posted all over front door, and a sign in the front yard. There were two people standing there smoking, cigarette butts and cigarette packages all over the ground. Room smelled a little stale. Not queen beds, more like full, floor a little sticky, dogs barking in the hotel. Paid for Housekeeping it didn’t... More 

Was this review helpful? Yes
Jonesville
1 review
3 of 5 stars Reviewed June 12, 2014

The hotel was worth the price, but there was one disappointment. The breakfast was a joke. There were mini muffins, instant oatmeal, granola bars, and some apples. There was not any drinks! We stayed at that hotel because it offered free breakfast. Everything they offered we packed with us on the trip. When you offer breakfast it needs to be... More 

Was this review helpful? Yes
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