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Extended Stay America - Indianapolis - Northwest - I-465

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9370 Waldemar Road, Indianapolis, IN 46268 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Northwest - I-465
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Extended Stay America - Indianapolis - Northwest - I-465
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84 Reviews from our TripAdvisor Community

Traveler rating
    13
    15
    18
    11
    27
See reviews for
29
6
8
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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La Porte, IN
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This ESA was not a bad place to stay, but there were some issues. Upon arrival, with check in at 3 PM, we got our room keys at 4PM. Our friends booked 2 rooms. Our room was just fine. Theirs on the other hand, smelled like a humidor. This is a 100% non-smoking hotel. They reported this to the front... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for providing us with details about your stay. I am happy to read your remarks about the bed comfort and the cleanliness of the hotel; however, I am very sorry for the odor issues that occurred. To prevent this from happening again, my team is working on methods to eliminate smoke odors. Our team is committed to satisfying... More 

Warsaw, Indiana
1 review
1 of 5 stars Reviewed April 27, 2015

We stayed at the Extended stay on Waldemar Road in Indianapolis on April 23, 2015. When we first walked into this dirty place and the smell overwhelmed us, we knew we were in for a nightmare. We had two rooms booked for a two day visit, but they said they only had one. We even had the email showing room... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your room and our customer service were not to our company’s high standards. To ensure that a situation like yours doesn't happen again,... More 

Clarksville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 26, 2015

Gave us the wrong rate at checkout. No ice machine anywhere, rooms are old and dirty looking, dents all over refrigerator, had to ask for linen to pullout bed, unable to control temp in room, sink wouldn't drain right, hallways smelled like marijuana smoke, staff seemed inexperienced, breakfast is packaged muffins/breakfast bars with coffee only available during the breakfast time,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was unpleasant. To uphold our company’s high standards, I met with our staff and we will use your comments as a training tool so that the lack of attention... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 24, 2015 via mobile

This hands down was the worst hotel that I have ever stayed at! Upon arrival they were unloading mattresses through main lobby. Greeter was nice as she can be but my fear was met when I walk into the room. It looked like a room from a horror movie dirt smudges on the wall bathroom faucet rusted window pain was... More 

Was this review helpful? Yes 1
North Charleston, South Carolina
Senior Contributor
39 reviews 39 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 17, 2015

So we arrive at the Extended Stay America Northwest I-465 (9370 Waldemar Road) Indianapolis, Indiana 46268. We get checked in and get room 212. First impression... Room is clean, but dated. Frig is covered with dents on the doors. Kitchen area is functional looking. However, NO DISHES, UTENSILS, NO POTS & PANS, etc. But, there is a card that states... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff did not provide you with the service you expected. Your comments were reviewed by the staff, and we will use your feedback as a training tool to make sure... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 26, 2015

We stayed here on our way to Florida and I would definitely stay somewhere else next time. Although the room was spacious and had plenty of room for everyone, everything inside was just old and tired and needed to be freshened up. I can't place the "smell" of the facility, but it reminds me of some type of air freshener... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not what you expected. I discussed your comments with the team, and we are striving to make improvements and are working on updating our hotel. Your feedback is... More 

1 review
1 of 5 stars Reviewed February 11, 2015

We stayed for two days and immediately noticed the furniture was old, roughed up, and in the case of the couch stained. We however decided overlook it because of how nice the service was UNTIL I went to grab a tissue from the sink/vanity area and a cabinet door fell off and bruised up my foot. We went to tell... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the quality of the sofa as well as the cabinet is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I immediately dispatched our hotel maintenance engineer to repair the cabinet and to clean the sofa. Your feedback is... More 

Norwich, Connecticut
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 7, 2015

1) The lady at night, when I checked in, was nice and kind. However, when she swiped the hotel card to register the room. The reading said it was "occupied" (or what have you). She went up to check it out prior to myself going up (I had a cat). She came back down and said "nope, no one is... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and pest issues in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am working with my housekeeping staff to implement a more thorough inspection process to ensure that our rooms are meeting... More 

Urbandale, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 1, 2014

This was not our first experience with Extended Stay. Several years ago we stayed for 30 days while waiting to move into our new home. This location was recommended by our daughter who stayed here after relocating to Indianapolis two years ago. Her experience was different from ours. The carpeting in the suite was filthy. The were stains in the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have already credited you for part of the stay and have met with the team to ensure our rooms are clean for... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 25, 2014 via mobile

Clean, quite comfortable rooms.mine had a kitchenette fridge micro and a nice 40 " flat screen t.v. Front desk and service personal were friendly and courteous. .all around a very pleasant experience. .

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

I appreciate you taking the time to write such a complimentary review. I'm so pleased to hear that you had a great stay. It is great to know that you found your room to be clean, quiet, and comfortable. I am so glad to read that our staff provided you with friendly and courteous service. Thank you again for sharing... More 

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