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Holiday Inn Express and Suites Indianapolis East

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7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Holiday Inn Express and Suites Indianapolis East
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Holiday Inn Express and Suites Indianapolis East
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93 Reviews from our TripAdvisor Community

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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
  • All months
    (93)
  • Mar-May only
    (23)
  • Jun-Aug only
    (35)
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Frankfort
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As always, Holiday Inn Express continues to deliver excellent service for the money! My daughter and I got a suite for the price of a double room. You have a frig and microwave in whichever room you get. And the staff is always nice wherever you stay. We do day trips like this a lot so Holiday Inn Express is... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This is exactly why the Holiday Inn Express is the place to stay. With our brand you know what to expect. It's no different at the Indianapolis East side location! From check in to check out; we will rock your socks! Thanks for helping us spread the word. Rachel W. General Manager More 

Glen ellyn
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was welcomed by Sarah, who I must say has a level of enthusiam that kills! If I was tired from my 3 hour trip, she made me forget all about it! Even before she knew I was a platinum member. The rest of the staff was quite helpful throughout my stay. The morning breakfast was typical Pancakes, eggs, biscuits... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This is what we do at the Holiday Inn Express Indianapolis East! We make you forget all worries and be at home. There's no better place in Indy to relax and be yourself. Yes, those hot cinnamon rolls don't hurt our case. Thanks for the kind words and I'm sure we'll see you again! Rachel W. General Manager More 

Israel
Level Contributor
123 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 1 week ago

I came in early and even though the room wasn't ready yet i was told i could have breakfast - Brian - thank you for that. Also it was nice to see my name on a board welcoming the IHG members. However the breakfast room was a big mess, dirty tables, dirty floors (cereals spilled on the floor), no refill... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This review is very concerning for me. I am not aware of any Sunday that we did not have proper staffing in breakfast bar. I would like you to contact me directly at the hotel so I can investigate this matter further. I have no doubts the Holiday Inn at the airport is a great property, however some people prefer... More 

Maryville, Illinois
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights on a family trip with an 8 year old. Had a wonderful experience upon check-in. Brian at the front desk was phenomenal. Great sense of humor, hooked with my son, and got us into our room quickly. After a couple hours in our room, I went to throw something away and noticed a line of little ants... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

That is also a brilliant review! We definitely do our best at the Holiday Inn Express to take care of everyone as quickly as we can. Brian has been with us for a couple years and is going to be so excited that he was able to make your stay! Thanks for taking the time to place a review and... More 

Elkhart, Indiana
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was in town on business i was working nights, checked in was great it was a very great stay the staff was great hotel was nice and clean, inside and outside, i was greeted and treated with respect every one call me MR W........... I will stay at that hotel while i am working or vacation. i was on... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your awesome 5 star review of our Holiday Inn Express Indianapolis East! We do our best to stand out from the rest. Our brand training program ensures the optimal guest experience. We will see you again soon Mr. W......!!! Rachel W. General Manager More 

Liberty Twp
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015 via mobile

Very relaxing weekend. Brian did an excellent job in accommodating all our needs. Room was spacious and seem to be upkept while. Would go back again. Parking was convenient. Free breakfast was typical.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your 5 star review. We do have free parking on our newly paved parking lot! Thee Holiday Inn Express Indianapolis East is conveniently located as well. We hope to see you again soon! Rachel W. General Manager More 

Tallahassee, Florida
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed June 20, 2015

The Holiday Inn Express was a nice hotel to stay at on the East side of town. Very friendly staff, to include Mamma Theresa (Mamma T), and the front desk staff (Brian and Sonya). The staff seem to work very well with each other. We even noticed Brian helping with folding towels. A staff who works together makes a much... More 

Was this review helpful? Yes 2
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I love this! Thank you so much for taking the time out to place such a carefully worded review! Most of the staff members on the East side have been here a very long time. They will all be very happy to hear they made your stay! The Holiday Inn Express does know how to do breakfast and Momma Teresa... More 

Salina, Kansas
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed June 16, 2015

We were traveling cross country and stayed here for one short night. we planned an early start at 6:00 am but breakfast was not scheduled to start until 6:30. The front desk personnel advised us that breakfast was pretty much ready to go and so we left on time with breakfast on board. Very accomodating

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

We do everything we can at the Holiday Inn Express on the East side of Indy to make every guest experience amazing. Our brand training makes sure that we know how to help everyone relax and be themselves. Thanks for helping us spread the word. See you next time, Rachel W. General Manager More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 28, 2015

The room in nice, good location by the interstate however if you are a business traveler who needs internet access while on your overnight trip look elsewhere. Speedtest.net results: Ping 24ms Download 0.96 Mbps Upload 0.90 Mbps. No thanks.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's terrible to hear that you did not have a good experience with your internet service. I would love for you to call me directly at the hotel so I can find out what room you were in. We want to make this right for you and our future guests. Thank you in advance! Rachel W. General Manager More 

Spring Lake, Michigan
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 28, 2015

Very clean and spacious room, handy microwave and mini-fridge, snack bar, sitting area; comfortable king bed, reliable breakfasts. Easy on/off, I-70 and I-465. Excellent staff. Very reasonable room rate for value received, especially because we were there for the NCAA final four. Would gladly stay again.

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

WOW! You sure do know how to write a fantastic review!! Thank you for all of your kind words. Hopefully, we'll get to see you again for some of the other fantastic events in Indianapolis, IN. The Holiday Inn Express on the East side will treat you right! Rachel W. General Manager More 

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85 photos of this hotel

Management photos: Courtesy of the property manager

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