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Holiday Inn Express and Suites Indianapolis East

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7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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1 room 1 guest
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Holiday Inn Express and Suites Indianapolis East
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98 Reviews from our TripAdvisor Community

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Traveler rating
    42
    39
    7
    7
    3
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37
17
2
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (23)
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michigan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

first time staying here and i would definitely stay here again if i return to indy. rachel watson, manager, was efficient and very hard-working. the hotel was very clean and very comfortable. it reminded me of my many stays at marriott residence inns, but for much less cost. i was pleasantly surprised. the free breakfast is about what you would... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for this amazing review! The staff at the Holiday Inn Express Indianapolis East does whatever they can to make everyone right at home. The complimentary Express Start breakfast is definitely the icing on the cake! I hope we get to see you again soon. Rachel W. General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I brought my three young kids to Indy for the children's museum and we stayed here the night before. The kids LOVED the pool!! Breakfast was yummy and the bed was comfortable. The hotel is RIGHT off the highway. Very easy in and out. My only complaint is the shower was so low flow it took forever to rinse my... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Jennifer, we are so happy the kids had such a great time. Our East side location is perfect for all the awesome things Indianapolis has to offer! From the Zoo to the Museum of Art. You also get all of those great things you have come to expect from the Holiday Inn Express brand of hotels. Thanks for helping us... More 

Lebanon
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at This Holiday Inn Express for 3 nights at the beginning of this month and had an excellent stay, with clean rooms that are well laid out and appealing, it was refreshing to not have the standard two beds in a hallway style room. Brian at the front desk was friendly and helpful at all times. The staff... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It was such a pleasure speaking with you after your departure! We are sincerely joyed that we were able to make your stay such a memorable one. Our all suite Holiday Inn Express on the East side is simply full of surprises. We'll see you soon! Thanks, Rachel W. General Manager More 

Cincinnati, Ohio
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good east-Indy location. Hotel was full but was very quiet, (we had an upper floor but it was facing the expressway and it was still quiet). Bob Evans right across the road (walked over for dinner and it was good). Room itself was a little small. We had 2 beds (2 adults, 1 child). If we had our other child... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I completely agree! Our East side location right of I-70 and I-465 is convenient to get anywhere in the Indianapolis and fast! We have an all suite hotel that can make any family comfortable with a complimentary hot breakfast to boot! Thanks for your review of the Holiday Inn Express! Rachel W. General Manager More 

LAFAYETTE
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed overnight on a Saturday. Holiday Inn Express East is about 15-20 minutes away from downtown Indy. Not a bad drive. We were in a King suite w/pull-out sofa. It would be spacious for 2, but was a bit cramped for 2 adults + 2 children. The only other option was a two double-bed suite but those are too... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thanks for your awesome review of the Holiday Inn Express Indianapolis-East! When you come back you should try out our double suite! It has two full size beds and one of our brand new pull out sofas!! We always love hearing from our guests. See you soon, Rachel W. General Manager More 

Frankfort
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 25, 2015

As always, Holiday Inn Express continues to deliver excellent service for the money! My daughter and I got a suite for the price of a double room. You have a frig and microwave in whichever room you get. And the staff is always nice wherever you stay. We do day trips like this a lot so Holiday Inn Express is... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This is exactly why the Holiday Inn Express is the place to stay. With our brand you know what to expect. It's no different at the Indianapolis East side location! From check in to check out; we will rock your socks! Thanks for helping us spread the word. Rachel W. General Manager More 

Glen ellyn
Level Contributor
110 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 25, 2015

I was welcomed by Sarah, who I must say has a level of enthusiam that kills! If I was tired from my 3 hour trip, she made me forget all about it! Even before she knew I was a platinum member. The rest of the staff was quite helpful throughout my stay. The morning breakfast was typical Pancakes, eggs, biscuits... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This is what we do at the Holiday Inn Express Indianapolis East! We make you forget all worries and be at home. There's no better place in Indy to relax and be yourself. Yes, those hot cinnamon rolls don't hurt our case. Thanks for the kind words and I'm sure we'll see you again! Rachel W. General Manager More 

Israel
Level Contributor
125 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed July 20, 2015

I came in early and even though the room wasn't ready yet i was told i could have breakfast - Brian - thank you for that. Also it was nice to see my name on a board welcoming the IHG members. However the breakfast room was a big mess, dirty tables, dirty floors (cereals spilled on the floor), no refill... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This review is very concerning for me. I am not aware of any Sunday that we did not have proper staffing in breakfast bar. I would like you to contact me directly at the hotel so I can investigate this matter further. I have no doubts the Holiday Inn at the airport is a great property, however some people prefer... More 

Maryville, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed July 16, 2015

Stayed 2 nights on a family trip with an 8 year old. Had a wonderful experience upon check-in. Brian at the front desk was phenomenal. Great sense of humor, hooked with my son, and got us into our room quickly. After a couple hours in our room, I went to throw something away and noticed a line of little ants... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

That is also a brilliant review! We definitely do our best at the Holiday Inn Express to take care of everyone as quickly as we can. Brian has been with us for a couple years and is going to be so excited that he was able to make your stay! Thanks for taking the time to place a review and... More 

Elkhart, Indiana
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

I was in town on business i was working nights, checked in was great it was a very great stay the staff was great hotel was nice and clean, inside and outside, i was greeted and treated with respect every one call me MR W........... I will stay at that hotel while i am working or vacation. i was on... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your awesome 5 star review of our Holiday Inn Express Indianapolis East! We do our best to stand out from the rest. Our brand training program ensures the optimal guest experience. We will see you again soon Mr. W......!!! Rachel W. General Manager More 

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