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Holiday Inn Express and Suites Indianapolis East

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7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Holiday Inn Express and Suites Indianapolis East
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89 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Liberty Twp
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very relaxing weekend. Brian did an excellent job in accommodating all our needs. Room was spacious and seem to be upkept while. Would go back again. Parking was convenient. Free breakfast was typical.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your 5 star review. We do have free parking on our newly paved parking lot! Thee Holiday Inn Express Indianapolis East is conveniently located as well. We hope to see you again soon! Rachel W. General Manager More 

Tallahassee, Florida
Top Contributor
68 reviews 68 reviews
6 hotel reviews
169 helpful votes 169 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Holiday Inn Express was a nice hotel to stay at on the East side of town. Very friendly staff, to include Mamma Theresa (Mamma T), and the front desk staff (Brian and Sonya). The staff seem to work very well with each other. We even noticed Brian helping with folding towels. A staff who works together makes a much... More 

Was this review helpful? Yes 2
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I love this! Thank you so much for taking the time out to place such a carefully worded review! Most of the staff members on the East side have been here a very long time. They will all be very happy to hear they made your stay! The Holiday Inn Express does know how to do breakfast and Momma Teresa... More 

Salina, Kansas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We were traveling cross country and stayed here for one short night. we planned an early start at 6:00 am but breakfast was not scheduled to start until 6:30. The front desk personnel advised us that breakfast was pretty much ready to go and so we left on time with breakfast on board. Very accomodating

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

We do everything we can at the Holiday Inn Express on the East side of Indy to make every guest experience amazing. Our brand training makes sure that we know how to help everyone relax and be themselves. Thanks for helping us spread the word. See you next time, Rachel W. General Manager More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2015

The room in nice, good location by the interstate however if you are a business traveler who needs internet access while on your overnight trip look elsewhere. Speedtest.net results: Ping 24ms Download 0.96 Mbps Upload 0.90 Mbps. No thanks.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's terrible to hear that you did not have a good experience with your internet service. I would love for you to call me directly at the hotel so I can find out what room you were in. We want to make this right for you and our future guests. Thank you in advance! Rachel W. General Manager More 

Spring Lake, Michigan
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2015

Very clean and spacious room, handy microwave and mini-fridge, snack bar, sitting area; comfortable king bed, reliable breakfasts. Easy on/off, I-70 and I-465. Excellent staff. Very reasonable room rate for value received, especially because we were there for the NCAA final four. Would gladly stay again.

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

WOW! You sure do know how to write a fantastic review!! Thank you for all of your kind words. Hopefully, we'll get to see you again for some of the other fantastic events in Indianapolis, IN. The Holiday Inn Express on the East side will treat you right! Rachel W. General Manager More 

Jefferson, Wisconsin, United States
2 reviews
5 of 5 stars Reviewed May 9, 2015

I am staying here on business. On April 15 2015 I woke up with a severe sore throat. I was unable to go in to work. I do not know the area very well and was unable to drive. Sonya, the desk clerk, offered to take me to Urgent Care after her shift. She took 2 hours out of her... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Eileen, you have been an absolute pleasure! You very quickly became a part of our family and we are going to miss you so much. Thank you for getting online and sharing how our excellent customer service has been for you. Friendly is what we do best at the Holiday Inn Express Indianapolis East! Rachel W. General Manager More 

Decatur, Indiana
Top Contributor
179 reviews 179 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 4, 2015

Entering Indianapolis from the East on Highway 70 or exiting on an Eastern journey, this is one of several locations at the Shadeland Avenue exit. Similarly traveling the 465 by-pass (North or South) on the Eastern side of town the same easy access applies. Across the street is a Bob Evans restaurant, with several fast food chain restaurants just South... More 

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This is by far the most impressive 4 star review I have read about the Holiday Inn Express Indianapolis East! Thank you so much for taking the time to write it! We look forward to having you back soon. Rachel W. General Manager More 

1 review
4 of 5 stars Reviewed March 30, 2015

Overall wasn't a bad place, in a good area and easy to find i think my only 2 issues were that the bed was kind of hard so didnt get a good nights sleep and the bath tub looked a little dingy but other than that I'll probably stay there again in june when i go back.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I am so sorry to hear that the bed was not up to standards. It is wonderful that you will be coming back to give us another chance. We want nothing more than to be the best hotel experience you have! Thanks! Rachel W. General Manager More 

Kokomo, Indiana
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed March 13, 2015

I really enjoyed my business stay here at this property staff was great on letting me know the area on where to go get dinner and directions or where to order in from. Room was very clean and comfortable! Slept well! As well they have a great workout room!

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your fantastic review of the Holiday Inn Express Indianapolis East! It's always good to hear that we are continuing to give excellent customer service. Hopefully, you were able to enjoy a cinnamon roll on your way home! Thanks again! Rachel W. General Manager More 

Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

We were in town for a sports tournament this past weekend. Upon check-in we were told the hours for breakfast. The dismay was immediate on my face as I mentioned our team would be leaving the hotel before breakfast started. The manager stepped in and assured me that he would make sure breakfast was served half an hour earlier to... More 

Was this review helpful? Yes 2
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

What a fantastic review of our Holiday Inn Express Indianapolis East! Customer Service is what we do best here! We go through an awesome Brand training that keeps us on our toes and putting our guests first. We will see your team next year! Thank you so much, Rachel W. General Manager More 

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