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Holiday Inn Express and Suites Indianapolis East

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7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Holiday Inn Express and Suites Indianapolis East
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Holiday Inn Express and Suites Indianapolis East
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Holiday Inn Express and Suites Indianapolis East
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84 reviews from our community

Traveler rating
    35
    34
    6
    6
    3
See reviews for
28
15
3
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (21)
  • Jun-Aug only
    (27)
  • Sep-Nov only
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  • Dec-Feb only
    (22)
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Jefferson, Wisconsin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I am staying here on business. On April 15 2015 I woke up with a severe sore throat. I was unable to go in to work. I do not know the area very well and was unable to drive. Sonya, the desk clerk, offered to take me to Urgent Care after her shift. She took 2 hours out of her... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Eileen, you have been an absolute pleasure! You very quickly became a part of our family and we are going to miss you so much. Thank you for getting online and sharing how our excellent customer service has been for you. Friendly is what we do best at the Holiday Inn Express Indianapolis East! Rachel W. General Manager More 

Decatur, Indiana
Top Contributor
158 reviews 158 reviews
39 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Entering Indianapolis from the East on Highway 70 or exiting on an Eastern journey, this is one of several locations at the Shadeland Avenue exit. Similarly traveling the 465 by-pass (North or South) on the Eastern side of town the same easy access applies. Across the street is a Bob Evans restaurant, with several fast food chain restaurants just South... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

This is by far the most impressive 4 star review I have read about the Holiday Inn Express Indianapolis East! Thank you so much for taking the time to write it! We look forward to having you back soon. Rachel W. General Manager More 

1 review
4 of 5 stars Reviewed March 30, 2015

Overall wasn't a bad place, in a good area and easy to find i think my only 2 issues were that the bed was kind of hard so didnt get a good nights sleep and the bath tub looked a little dingy but other than that I'll probably stay there again in june when i go back.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I am so sorry to hear that the bed was not up to standards. It is wonderful that you will be coming back to give us another chance. We want nothing more than to be the best hotel experience you have! Thanks! Rachel W. General Manager More 

Kokomo, Indiana
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed March 13, 2015

I really enjoyed my business stay here at this property staff was great on letting me know the area on where to go get dinner and directions or where to order in from. Room was very clean and comfortable! Slept well! As well they have a great workout room!

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your fantastic review of the Holiday Inn Express Indianapolis East! It's always good to hear that we are continuing to give excellent customer service. Hopefully, you were able to enjoy a cinnamon roll on your way home! Thanks again! Rachel W. General Manager More 

Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

We were in town for a sports tournament this past weekend. Upon check-in we were told the hours for breakfast. The dismay was immediate on my face as I mentioned our team would be leaving the hotel before breakfast started. The manager stepped in and assured me that he would make sure breakfast was served half an hour earlier to... More 

Was this review helpful? Yes 2
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

What a fantastic review of our Holiday Inn Express Indianapolis East! Customer Service is what we do best here! We go through an awesome Brand training that keeps us on our toes and putting our guests first. We will see your team next year! Thank you so much, Rachel W. General Manager More 

Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 4, 2015

Overall we were happy. The staff was very friendly and accommodating to our needs. Breakfast was ready early which was a plus. Only complaint....The bed was not comfy and the room was located next too and above the pool so in addition to the pool crowd noise it was muggy. We needed the a/c on even though it was winter.... More 

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It is great that you enjoyed your over sized suite and the Express Start Breakfast. I am sorry to hear that you were unhappy with your room location and comfort of your bed. We want every aspect of your stay to be great! Thank you for your 4 start review. Rachel W. General Manager More 

Cleveland, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

I booked this hotel last minute because it was on our way to Florida. When I arrived at the lobby I was greeted by Brian who immediately made me feel like a valued guest. He had the keys waiting for me upon check-in. He also recognized my Platinum status with IHG and offered me a points or a snack for... More 

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I am pretty sure this is the most thorough review of the Holiday Inn Express on the East of Indy that I have seen! We value you so much as a platinum IHG rewards member! Brian is going to be so happy to hear that he made a lasting impression on your stay! From checkin to checkout; our staff is... More 

Stephens City, Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed in this hotel on a solo trip across the Midwest. The hotel has a rather small parking lot, forcing me to park to the side of building which was not very well lit. Check-in was smooth and the front desk staff was friendly. The King bed suite I stayed was very nice. Bed was comfortable, room layout was nicer... More 

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's always nice to hear that we are meeting those Holiday Inn Express expectations. At our Indianapolis East location we strive to be the cleanest and friendliest location you can find! I hope you had a chance to enjoy our Express Start Breakfast. Rachel W. General Manager More 

Sharpsville, Pennsylvania, United States
Top Contributor
99 reviews 99 reviews
43 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 1, 2014

Stayed for two nights on business and met HIE expectations. Room was quite large and very accomodating. Service was great and everyone spoke English, which is hard to find. Also plenty of things to do close to the hotel

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your 4 star review of the Holiday Inn Express Indianapolis East. We love our all suite room layout including the microfridges in all rooms! We look forward to seeing you again so we improve your stay even more. Rachel W. General Manager More 

Lacey, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2014

My husband and I spent 4 nights at this hotel while visiting family in the area. I've come to expect better from a Holiday Inn. This one was sub-par. The bed was ok, the sheets and pillow covers of average quality. Each bed had four nice pillows - no complaint with the pillows. The beds were firm without a good... More 

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

All I can say is WOW. I am so sorry to hear that we failed you as our guest to that level of disappointment. I really wish you had brought your concerns to our attention during your 4 day stay so that we could have solved them prior to you leaving. I can only hope that during our daily room... More 

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41 photos of this hotel

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