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All 183 Indianapolis hotels

Holiday Inn Express and Suites Indianapolis East

2.5 of 5 Hotel   |   7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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81%
Ranked #58 of 183 hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
William B Montgomery, Illinois
  • Overview
  • Reviews (70)
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70 people have reviewed this hotel

Traveler rating
    29
    28
    5
    5
    3
See reviews for
26
11
1
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Montgomery, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I started staying at this hotel with my father in 2013 while attending the Brickyard 400 NASCAR race after staying at a nearby hotel. The hotel I had stayed at had become rundown and I could see this hotel from there, Knowing the quality of the Holiday Inn Express chain I figured I would check this hotel out and couldn't... More

Was this review helpful? Yes 2
Cuyahoga Falls, Ohio, United States
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean and the staff is great. We had sandwich trays for our softball team and they let us use their kitchen fridge for the leftovers. I would stay there again. The staff was really friendly and asked if we won our games upon returning.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 11, 2014

I look for Holiday Inn Express Hotels whenever I travel. There is a standard that most hotels seem to meet, and I have always enjoyed my stay... until I visited this East Indianapolis Holiday Inn Express. It was like staying at some cheap, scary, unclean, poorly staffed hotel. Here was our stay timeline: Checked in - front desk lady was... More

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Trey, Thank you for your comments. I will address the issues mentioned. Please give us another chance to exceed your expectations on your next visit. More

Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 21, 2014

The security guard harasses the customers and thinks he is a cop. Your car can get broken into there. Security Guard takes care of criminals and the customer is not important. You can drive a brand new car and he will harass you. Dont smoke outside or drink at this hotel.... just hide in your room. I will never stay... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Dear Ed98762014, Thank you for taking the time to review our hotel. It is regrettable that you were not able to fully enjoy your recent stay with us. We would like to assure you that we are looking into this and would like to follow up on your experience. I have sent you a private message in an effort to... More

Edinburgh
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

Had a great stay. Hotel was lovely rooms were great even managed to get a swim which was lovely and relaxing. Doug was very good a credit to the hotel he was friendly and always helpfull. All the staff were amazing and it was a nice stay before we left for the airport the next day.

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your comments. We are very pleased to hear you enjoyed your stay. See you next time!!! More

Detroit, Michigan
2 reviews
5 of 5 stars Reviewed May 19, 2014 via mobile

I was VERY pleased with our stay! The man at the front desk was very friendly, check in was so smooth. The room was amazing! My kids felt like they were "rich" they said! The free breakfast in the morning was really really good! Not what I expected of a free breakfast! They kept it continuously clean and stocked the... More

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Mimilopez3, We are all so glad you enjoyed your stay at the Holiday Inn East. Thank you for all your kind comments. The staff is very proud of our hotel and they take great pride in the service they provide. Come and see us again soon. More

Lake Geneva
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

This Holiday Inn was awesome, we had a suite and it was like a condo!!! The bed was superb, we had a breakfast bar which faced the tv so if you didn't want to sit on the couch or chair you could sit a the breakfast bar. It was a quiet hotel, we were there for my daughters college bowling... More

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Christina P, thank you for the perfect 5 review!!! Please come back and see us again!!! More

1 review
4 of 5 stars Reviewed March 27, 2014 via mobile

Great room for a low price. Pool. Perfect for a family. Pool could have been cleaner & bigger. They were out of towels so we had to run up cold. Also ran out of pillows so a couple of my kids slept without pillows.

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your great review. We are very pleased you enjoyed your stay and look foreward to seeing you again soon!!! More

Owosso, Michigan, United States
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 20, 2014

I stayed here while in Indianapolis for a convention. While we had a short drive into downtown each morning, this hotel provided us with good cost savings over the hotels near the convention center. The rooms were large and clean, although they could use a new coat of paint. I enjoyed the indoor pool--nice and warm and a good way... More

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Margaret, Thank you for making our home your while in Indianapolis. We are excited you enjoyed your stay. Please come back and visit us again. More

North Oaks, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 18, 2014

Was in the city for the basketball tournament over the weekend and the hotel was perfect. Friendly staff and as always at Holiday Inn Express, I started my day off with a delicious cinnamon roll. I wish they would sell a tray to me when I leave the hotel. Will be back at this hotel if I am in Indianapolis... More

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Jim, Thank you for satying with us while in Indianapolis. Please let me know the next time you are in Indianapolis and I will hook you up with some cinnamon rolls. More

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Additional Information about Holiday Inn Express and Suites Indianapolis East

Address: 7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Indianapolis East 2.5*
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
Indianapolis Comfort Suites
Comfort Suites Indianapolis East

40 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (11)
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Pool/beach area (4)
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Business center/function rooms (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
located on Indy's east side, specializes in outstanding guest service and immaculately clean accommodations. ... more   less 
Number of rooms
90

Questions & Answers

Questions? Get answers from Holiday Inn Express and Suites Indianapolis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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