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Holiday Inn Express and Suites Indianapolis East

2.5 of 5 7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Certificate of Excellence 2014
Holiday Inn Express and Suites Indianapolis East
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Holiday Inn Express and Suites Indianapolis East
Holiday Inn Express and Suites Indianapolis East
Holiday Inn Express and Suites Indianapolis East
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75 reviews from our community

Traveler rating
    31
    29
    6
    6
    3
See reviews for
26
13
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lacey, Washington
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I spent 4 nights at this hotel while visiting family in the area. I've come to expect better from a Holiday Inn. This one was sub-par. The bed was ok, the sheets and pillow covers of average quality. Each bed had four nice pillows - no complaint with the pillows. The beds were firm without a good... More

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

All I can say is WOW. I am so sorry to hear that we failed you as our guest to that level of disappointment. I really wish you had brought your concerns to our attention during your 4 day stay so that we could have solved them prior to you leaving. I can only hope that during our daily room... More

Las Vegas, New Mexico
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I dealt with several people before and through out my stay and they were all more than helpful. The king sized room was spacious and laid out nicely. Two things that were not perfect... the fridge had no freezer however on the top shelf my things froze so.... and the TV selection was not great... but I don't watch that... More

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's always great to hear that we are continuing to exceed expectations in so many ways. The Holiday Inn Express Indianapolis- East has an Express Start Breakfast, 24 hour fitness center and so many other great amenities! Thanks for helping us spread the word! Rachel W. General Manager More

Wichita, Kansas
Top Contributor
224 reviews 224 reviews
29 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was large and well maintained. The climate control was easy to adjust and control. Price was good. The minuses: the sofa had no padding even though it is a sofa bed, the refrigerator needs to have a freezer and it would really help to have a listing of the the television channels in the room. It is close... More

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your excellent feedback of the Holiday Inn Express Indianapolis -East. I will make sure every room has the correct Directories with the most up to date information! Glad that your stay was as you expect from your favorite brand! Rachel W. General Manager More

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed October 19, 2014

I actually live in this city but qas a Doctoral student, sometimes I need a quiet place to go to study, work on papers and relax. Holiday Inn Express East never disappoints me. I use this hotel because it is priced just right for a quick study session. Restuarants are close and its always clean and neat . Front office... More

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

So nice to hear from you Regina!! With that desk in the room, free WIFI and the business center services we offer, I'm sure the Holiday Inn Express makes it extremely convenient for you. Anytime time you need a home away from home on the East Side of Indianapolis, we are here for you! Thanks, Rachel W. General Manager More

Delray Beach, Florida
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 26, 2014

The first thing I saw when I came into my room was multiple spots and stains on the couch and other furniture. The room seemed old, tub was a jet/spa type, but I wouldn't really want to get in there. I told them at the front desk about the furniture and they said they'd clean it, but I think they've... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Dear Johynnyrovno, Thank you for sharing your feedback regarding your stay. I would like to apologize for any inconvenience the room conditions and level of cleanliness may have caused. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Thank you again for your review and we hope to have an opportunity... More

Montgomery, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

I started staying at this hotel with my father in 2013 while attending the Brickyard 400 NASCAR race after staying at a nearby hotel. The hotel I had stayed at had become rundown and I could see this hotel from there, Knowing the quality of the Holiday Inn Express chain I figured I would check this hotel out and couldn't... More

Was this review helpful? Yes 2
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Don and Jake are definitely an integral part of the Holiday Inn Express - Indy East's customer service success. Thank you so much for noticing the consistency of our brand and giving us a chance. With all the amenities we offer, I'm sure you'll never go back! Thanks, Rachel W. General Manager More

Cuyahoga Falls, Ohio, United States
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 22, 2014

Very clean and the staff is great. We had sandwich trays for our softball team and they let us use their kitchen fridge for the leftovers. I would stay there again. The staff was really friendly and asked if we won our games upon returning.

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's great to hear that the staff at the Holiday Inn Express Indianapolis East is continuing to impress our guests. Thank you for taking the time to place a review for us and we'll see you soon. Rachel W. General Manager More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 11, 2014

I look for Holiday Inn Express Hotels whenever I travel. There is a standard that most hotels seem to meet, and I have always enjoyed my stay... until I visited this East Indianapolis Holiday Inn Express. It was like staying at some cheap, scary, unclean, poorly staffed hotel. Here was our stay timeline: Checked in - front desk lady was... More

Was this review helpful? Yes 1
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Trey, Thank you for your comments. I will address the issues mentioned. Please give us another chance to exceed your expectations on your next visit. More

Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 21, 2014

The security guard harasses the customers and thinks he is a cop. Your car can get broken into there. Security Guard takes care of criminals and the customer is not important. You can drive a brand new car and he will harass you. Dont smoke outside or drink at this hotel.... just hide in your room. I will never stay... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Dear Ed98762014, Thank you for taking the time to review our hotel. It is regrettable that you were not able to fully enjoy your recent stay with us. We would like to assure you that we are looking into this and would like to follow up on your experience. I have sent you a private message in an effort to... More

Edinburgh
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2014

Had a great stay. Hotel was lovely rooms were great even managed to get a swim which was lovely and relaxing. Doug was very good a credit to the hotel he was friendly and always helpfull. All the staff were amazing and it was a nice stay before we left for the airport the next day.

Was this review helpful? Yes
Brenda W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your comments. We are very pleased to hear you enjoyed your stay. See you next time!!! More

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Additional Information about Holiday Inn Express and Suites Indianapolis East

Address: 7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express and Suites Indianapolis East 2.5*
Number of rooms: 90
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Also Known As:
Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
Indianapolis Comfort Suites
Comfort Suites Indianapolis East

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