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Holiday Inn Express and Suites Indianapolis East

2.5 of 5 7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Certificate of Excellence 2014
Holiday Inn Express and Suites Indianapolis East
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Holiday Inn Express and Suites Indianapolis East
Holiday Inn Express and Suites Indianapolis East
Holiday Inn Express and Suites Indianapolis East
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80 reviews from our community

Traveler rating
    33
    32
    6
    6
    3
See reviews for
27
14
3
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (80)
  • Mar-May only
    (17)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (22)
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Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We were in town for a sports tournament this past weekend. Upon check-in we were told the hours for breakfast. The dismay was immediate on my face as I mentioned our team would be leaving the hotel before breakfast started. The manager stepped in and assured me that he would make sure breakfast was served half an hour earlier to... More 

Was this review helpful? Yes 1
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

What a fantastic review of our Holiday Inn Express Indianapolis East! Customer Service is what we do best here! We go through an awesome Brand training that keeps us on our toes and putting our guests first. We will see your team next year! Thank you so much, Rachel W. General Manager More 

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 4, 2015

Overall we were happy. The staff was very friendly and accommodating to our needs. Breakfast was ready early which was a plus. Only complaint....The bed was not comfy and the room was located next too and above the pool so in addition to the pool crowd noise it was muggy. We needed the a/c on even though it was winter.... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It is great that you enjoyed your over sized suite and the Express Start Breakfast. I am sorry to hear that you were unhappy with your room location and comfort of your bed. We want every aspect of your stay to be great! Thank you for your 4 start review. Rachel W. General Manager More 

Cleveland, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

I booked this hotel last minute because it was on our way to Florida. When I arrived at the lobby I was greeted by Brian who immediately made me feel like a valued guest. He had the keys waiting for me upon check-in. He also recognized my Platinum status with IHG and offered me a points or a snack for... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I am pretty sure this is the most thorough review of the Holiday Inn Express on the East of Indy that I have seen! We value you so much as a platinum IHG rewards member! Brian is going to be so happy to hear that he made a lasting impression on your stay! From checkin to checkout; our staff is... More 

Stephens City, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed in this hotel on a solo trip across the Midwest. The hotel has a rather small parking lot, forcing me to park to the side of building which was not very well lit. Check-in was smooth and the front desk staff was friendly. The King bed suite I stayed was very nice. Bed was comfortable, room layout was nicer... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's always nice to hear that we are meeting those Holiday Inn Express expectations. At our Indianapolis East location we strive to be the cleanest and friendliest location you can find! I hope you had a chance to enjoy our Express Start Breakfast. Rachel W. General Manager More 

Sharpsville, Pennsylvania, United States
Top Contributor
108 reviews 108 reviews
50 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 1, 2014

Stayed for two nights on business and met HIE expectations. Room was quite large and very accomodating. Service was great and everyone spoke English, which is hard to find. Also plenty of things to do close to the hotel

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your 4 star review of the Holiday Inn Express Indianapolis East. We love our all suite room layout including the microfridges in all rooms! We look forward to seeing you again so we improve your stay even more. Rachel W. General Manager More 

Lacey, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 5, 2014

My husband and I spent 4 nights at this hotel while visiting family in the area. I've come to expect better from a Holiday Inn. This one was sub-par. The bed was ok, the sheets and pillow covers of average quality. Each bed had four nice pillows - no complaint with the pillows. The beds were firm without a good... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

All I can say is WOW. I am so sorry to hear that we failed you as our guest to that level of disappointment. I really wish you had brought your concerns to our attention during your 4 day stay so that we could have solved them prior to you leaving. I can only hope that during our daily room... More 

Las Vegas, New Mexico
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 4, 2014

I dealt with several people before and through out my stay and they were all more than helpful. The king sized room was spacious and laid out nicely. Two things that were not perfect... the fridge had no freezer however on the top shelf my things froze so.... and the TV selection was not great... but I don't watch that... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

It's always great to hear that we are continuing to exceed expectations in so many ways. The Holiday Inn Express Indianapolis- East has an Express Start Breakfast, 24 hour fitness center and so many other great amenities! Thanks for helping us spread the word! Rachel W. General Manager More 

Wichita, Kansas
Top Contributor
224 reviews 224 reviews
29 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed October 28, 2014

The room was large and well maintained. The climate control was easy to adjust and control. Price was good. The minuses: the sofa had no padding even though it is a sofa bed, the refrigerator needs to have a freezer and it would really help to have a listing of the the television channels in the room. It is close... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for your excellent feedback of the Holiday Inn Express Indianapolis -East. I will make sure every room has the correct Directories with the most up to date information! Glad that your stay was as you expect from your favorite brand! Rachel W. General Manager More 

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed October 19, 2014

I actually live in this city but qas a Doctoral student, sometimes I need a quiet place to go to study, work on papers and relax. Holiday Inn Express East never disappoints me. I use this hotel because it is priced just right for a quick study session. Restuarants are close and its always clean and neat . Front office... More 

Was this review helpful? Yes
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

So nice to hear from you Regina!! With that desk in the room, free WIFI and the business center services we offer, I'm sure the Holiday Inn Express makes it extremely convenient for you. Anytime time you need a home away from home on the East Side of Indianapolis, we are here for you! Thanks, Rachel W. General Manager More 

Delray Beach, Florida
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 26, 2014

The first thing I saw when I came into my room was multiple spots and stains on the couch and other furniture. The room seemed old, tub was a jet/spa type, but I wouldn't really want to get in there. I told them at the front desk about the furniture and they said they'd clean it, but I think they've... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Dear Johynnyrovno, Thank you for sharing your feedback regarding your stay. I would like to apologize for any inconvenience the room conditions and level of cleanliness may have caused. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Thank you again for your review and we hope to have an opportunity... More 

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Additional Information about Holiday Inn Express and Suites Indianapolis East

Address: 7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Indianapolis East 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
Indianapolis Comfort Suites
Comfort Suites Indianapolis East
Hotel Style:
#47 Family Hotel in Indianapolis

41 photos of this hotel

Management photos: Courtesy of the property manager

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