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Holiday Inn Express and Suites Indianapolis East

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7035 Western Select Drive, at I-70 and Shadeland Ave, Indianapolis, IN 46219 (Formerly Hawthorn Indianapolis East)
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Holiday Inn Express and Suites Indianapolis East
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108 Reviews from our TripAdvisor Community

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Lanesville, Indiana
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything about this hotel really was nice with the exception of the mattress, worse night of sleep I had had in a very long time. Hotel was clean, breakfast was good and hot, staff was very friendly.

Helpful?
Thank srz4778
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you so much for taking the time to give your review. We really value your feedback. I would really like to know which room you stayed in so we can check the mattress. If we have the opportunity to have you stay with us again please let us know right away if you are not comfortable with your mattress.... More 

Elkhart, Indiana
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well when ever i go to Indianapolis In i only stay here. why because i can go to just about any place in about 25 miles or less. They staff treat me like family that is because they treat each other like family. I was here over the holidays and the had a Christmas party i was checking out and... More 

Helpful?
Thank t w
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you so much for choosing Holiday Inn Express Indianapolis East for your Indy stay. We love to hear reviews like yours. We strive for each guest to have this experience. We enjoyed having you here with us and hope to see you back again soon! Thank you for your wonderful review!! More 

Fort Thomas, Kentucky
Level Contributor
126 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 13, 2015

The hotel and room was nice and clean. The people we extremely nice and helpful. Beds were a little harder than we were use too. Location was good. We ubered and spent $30. I would prefer to stay downtown but this was a good place too.

Helpful?
Thank Thomas G
GinaH1084, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for choosing the Holiday Inn Express Indianapolis East. We are conveniently located right off of I-70 and I-465 which makes it very easy to get to downtown. I am glad to hear that you enjoyed your stay and hope to see you again soon!! More 

Minneapolis, MN
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed December 4, 2015

Check-in was impressively quick. The room was worn around the edges, but the furnishings were modern. I liked the layout and the bar seating. However, things went downhill when I discovered large BLOODSTAINS right in the middle of my sheets. (I do think the sheet was washed—just obviously stained.) When I left shortly thereafter for dinner I informed the front... More 

Helpful?
Thank MNtraveler62
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I am so sorry that you had this experience with us. I was not the manager at the time of your stay but I have talked to the staff and we are working on ways to make sure this is not an issue in the future. Everyone here at our hotel would love to have the opportunity to make your... More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 30, 2015

The hotel was clean, inviting and the staff was very friendly. The bed couldn't have been more comfy and the location was right off the highway. Food all around us and so close to the city. I would highly recommend staying here!

Helpful?
Thank Michael M
Rachel W, Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you so much for your review of our hotel. Holiday Inn Express Indianapolis East is located in a very convenient location right off of I-465 and I-70. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We look forward to your next visit!! Sincerely, Gina H. Operations... More 

Texas
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 29, 2015

We arrived in Indianapolis on October 18th at approximately 4am and had driven from Texas. On the way we had made reservations at the Hampton Inn and they not only told me they would send the confirmation via email, but transferred me to listen to some presentation for an extra 500 Hilton points. Well, we arrived and they claimed we... More 

Helpful?
Thank alanndon
Gina_H_M123, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Thank you for giving us the opportunity to show you what Holiday Inn Express Indianapolis East is all about. The staff strives to make each guest experience wonderful. I am glad to here we did that once again. Make sure to look for us the next time you are in Indianapolis!! More 

OH
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 14, 2015 via mobile

Staff is wonderful, very accommodating. Rooms are clean. Great in-room amenities. Is a great location and value for us when visiting family in Indy.Near the highway, so it's easy to get from one place to another.

Helpful?
Thank vwright78
Rachel W, Sales Coordinator at Holiday Inn Express and Suites Indianapolis East, responded to this review

Your words do sum up our location in one excellent review! Service with a smile, clean rooms, and a great location off I-70 and I-465 on the east side of Indianapolis. Also, you know you can't go wrong with the Holiday Inn Express Brand. Thank you so much. Gina H. Sales Coordinator More 

Cleveland, Ohio
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 26, 2015

Called a few hours before arriving and got a suite type room with a king bend for a cheap rate. Room was clean but some things were a little worn in spots like the carpet. Bed was comfortable and room was quite. Had free Wi-Fi. Breakfast was decent again. Staff was nice but they didn't put a USA today in... More 

Helpful?
Thank pmp1960
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

We are glad you enjoyed your sty at the Holiday Inn Express Indianapolis East! I do apologize that you didn't get your paper at your door. As a valued IHG Rewards club member; you definitely should have woken up to it. Thank you for taking the time to place a review. Rachel W. General Manager More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 21, 2015

We booked this hotel just for a quick overnight stay. The room appeared clean and the bed was comfortable. The hotel tub is in need of a total makeover, but otherwise we were happy with the hotel. The breakfast was good. We would stay here again.

Helpful?
Thank JessnBoone
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

I'm so glad your stay was comfortable. I am curious as to what hot tub you are referring to because we don't have one at the East side location. Please give us a call so we can ensure this issue gets resolved and we can continue to give you a great experience. Thanks! Rachel W. General Manager More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2015

We spent one night here on our way to Chicago and had a very good experience. The staff was friendly and the room was spacious. The room was much nicer than the typical layout and the rate was very good.

Helpful?
Thank Jeff H
Rachel W, General Manager at Holiday Inn Express and Suites Indianapolis East, responded to this review

Our all suite location on the East side of Indianapolis is all the rave right now! It's all because of people like you helping spread the word; thank you so much. See you at the Holiday Inn Express again soon. Rachel W. General Manager More 

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