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Hilton Indianapolis

3.5 of 5 120 West Market Street,, Indianapolis, IN 46204
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Certificate of Excellence 2014
Hilton Indianapolis
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Hilton Indianapolis
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569 reviews from our community

Traveler rating
    248
    216
    67
    28
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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    (120)
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There are newer reviews for Hilton Indianapolis
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Fort Wayne
1 review
5 of 5 stars Reviewed 2 weeks ago

From check-in to check-out, our weekend at this Hilton was exceptional. The friendliness and professionalism of the staff was fabulous. Their attention to detail during the cocktail hour and wedding reception was the best we've experienced. The food was also beautifully prepared and delicious. We would highly recommend this venue.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

We love to celebrate life’s events with our guests, and we couldn’t be happier to hear that your experience at a recent wedding reception was so wonderful. From our associates’ dedicated service, to the taste and appearance of our food, we’re happy you enjoyed it all. Please come and stay with us again soon! More

Wintersville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The Indianapolis Hilton is a nice hotel in need of upgrades. It was very clean and the staff was exceptional. Free wifi is not included in your room rate, which is surprising. I attended an event in the facility and the food was not the best that I have had. The catering leaves a little to be desired. I would... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

Thanks for sharing your thoughts. While we’re glad you found our hotel so clean and our associates were exceptional, we do regret if you were not impressed with your event’s dining choices. We will let our catering associates know. We’re happy you would consider coming back again to Hilton Indianapolis Hotel & Suites. More

Cincinnati, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff was kind and excited. We love this hotel! We loved the extra space for our children to spread out. We are very happy and will definitely stay again! Lego Fest was also an amazing time ! Our family will definitely be returning.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

We were happy to welcome you and your family while in town for Lego fest. Thanks for letting us know how happy all of you were with your stay at Hilton Indianapolis Hotel & Suites. Our roomy guest rooms and suites have space for the entire family to relax. We hope to see you again soon. More

Las Vegas, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Room was not clean on checkin. Furniture was badly worn. Bell service was not available on chekout. They sent a female night auditor to load heavy bags at 8:30 AM. We complained and they sent a male manager of Maintenance. The breakfast Restaurant was closed for remodeling 2 days during our stay. The manager on duty implied that we should... More

Review collected in partnership with Hilton Hotels & Resorts

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HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

Your review of our hotel is appreciated, for it helps us to know your experience and where we need to improve. We do apologize if you were inconvenienced in any way by our associates who attempted to help with your luggage. Thank you for your kind patience in this. We hope you might return for the kind of encounter you... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights, 11/1/14 to 11/5/14, for a business trip. Nice location in the midst of downtown. Walking distance to many restaurants. The downtown area is very clean. If driving, you have to be on your toes due to the one way street and the location of the parking garage. Check in was quick and friendly. Had a... More

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

Thanks so much for your detailed comments on your stay at Hilton Indianapolis Hotel & Suites. Whether for business or leisure, our goal is to provide the very best in service, hospitality and comfort for our guests, and we’re happy to know how comfortable you found your room. We appreciate reading your comments about the in-room coffee and parking garage,... More

Warsaw, Indiana
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We look for the basic things when traveling as a family. This was an overnight stay. We were amazed at the sizes of the rooms and suites. For the price it was crazy good. I am HHonors and this has been one of the best hiltons. Receptionist was amazing and her concierge habilities were too. One of the best things... More

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

It was a pleasure to welcome you and your family recently. Thanks for taking the time to tell us how happy and, in your words, amazed, you were with Hilton Indianapolis Hotel & Suites. We couldn’t be happier that we could exceed your expectations in every way. Please visit with us again soon. More

reno
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We travel quite a bit across the U.S. (about 3 times per month) and by far this was the only hotel that the answer always seemed to be "no". First, we had a very nice room, with a separate room for the desk, couch and 2nd television, and then a very nice bedroom. My first request for a mini-fridge. The... More

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

Thank you for sharing your thoughts. We deeply regret that you were not fully impressed in every way with your stay. We apologize if you were in any way surprised by our fees and offerings. Refrigerators are available in our suites and some smaller suites, or for $10 per night for standard guest rooms. We appreciate knowing your perspective on... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great Location,it's steps away from everything. It's a "wow" when I first opened the room door,huge room.You won't expect to see this size in a downtown hotel.What I can say?It's very comfortable and clean,quiet.Great staffs! They are very friendly and helpful.It's an awesome experience staying at Hilton.

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

Thank you very much for your wonderful and enthusiastic review. We were absolutely thrilled to learn that not only did you enjoy our fabulous location, but the comfort and size of our rooms and our friendly staff as well. Please visit us again soon as it would be a privilege to welcome you back to the Hilton Indianapolis Hotel &... More

Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Still have one more night here and will express my concerns to the managment but writing this review how things are. I am very disappointed how this hilton is ran as a diamond memeber. Starting with no executive lounge, no wine opener in the presidential suite (actually a room service came up and let me use his but he needed... More

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

We are truly sorry that you left our hotel with a bad impression and offer our sincerest apologies for your challenging experience. As a Hilton HHonors member, we highly value your feedback and will share your comments with our management team as we are continuously looking to improve our future guests' experience. One day we hope you will consider staying... More

indianapolis, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We loved the food, the indoor pool, the service. Very clean. Friendly staff. Only complaint was you only got free wi fi if you are a member with them. Also a mini fridge or microwave would have been nice in the room. Overall very nice. Great location

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review

Thank you for choosing the Hilton Indianapolis Hotel & Suites for your recent stay in the area. We are delighted by your recommendation and we loved hearing about your fondness for the service you received from our associates, our pool and the food you enjoyed while you were here. We would like to take a moment to clarify for everyone... More

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Additional Information about Hilton Indianapolis

Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Indianapolis 3.5*
Number of rooms: 322
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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