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All 184 Indianapolis hotels

TownePlace Suites Indianapolis Keystone

2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240
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90%
Ranked #8 of 184 hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
kvhwfan New Jersey
  • Overview
  • Reviews (149)
  • Photos (15)
  • Amenities
  • Q&A
  • Room tips (29)
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149 people have reviewed this hotel

Traveler rating
    103
    31
    11
    4
    0
See reviews for
49
18
18
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
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English first
New Jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I want to thank Raquel the GM of the hotel. Awesome job and faculty. Made me feel at home, Quite room even though the place was sold out . Nothing but top notch. The whole crew was helpfyl on finding me directions , the good places to eat and were there to answer any questions i had. truly professional

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of the hotel and staff. We greatly appreciate it. So glad you were able to enjoy the wonderful restaurants that we have at Keystone at the Crossing. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

St Paul, MN
Top Contributor
101 reviews 101 reviews
65 hotel reviews
249 helpful votes 249 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My sister and I spent two nights at this property recently. We had thought about staying downtown (see my previous review of the Conrad) or at a Marriott east of downtown, but the fact that we got a two-bedroom suite for $129/night persuaded us to stay there. We have only positives to report about our experience. Fantastic, friendly service; clean... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the comments about our hotel and staff. We greatly appreciate it. So glad to hear that we were able to accommodate you and your sister. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

San Francisco, California
2 reviews
4 of 5 stars Reviewed 1 week ago

This property has been recently remodeled and is very comfortable. The rooms are attractive and have full, modern kitchens. The area is convenient to the North Indianapolis area and the property is very quiet. It has a small outdoor pool. The only criticism is that the complimentary breakfast was skimpy, though I think they plan to add more to it.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel. Glad to hear that you were able to rest. We look forward to having you stay with us again the next time you are in town. Raquel Garcia General Manager More

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

When i first arrived i realized that i made the best decision in choosing this hotel for my stay. The hotel property was amazing. Everyone on staff is kind and courteous. Rooms are clean and comfortable. A great place for someone on business or vacation. A special shout out to Donna and Kisha, they made my stay! And an extra... More

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your kind comments about Donna, Kisha and myself and the rest of the staff. We greatly appreciate it. We are so glad to hear that you were able to enjoy your experience while you stayed here. We look forward to having you stay with us the next time you are in town. Thanks again !... More

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been coming to Indianapolis for meetings for years. First time staying here and the experience was excellent. Friendly and helpful staff, clean and comfortable rooms, good breakfast. Quiet and safe location. Saw lots of families with children using the pool.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for taking the time to fill out comments about our hotel and staff. We greatly appreciate it. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

Steep Falls, Maine
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel during a business trip to Indianapolis. The staff was friendly and helpful, and the accommodations were outstanding. My room included a small kitchen that had a refrigerator, stove, oven, and cooking/eating utensils. Wifi was free, which is not the case in many hotels. The place was very quiet, yet very accessible to a number of... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of our staff and hotel, I greatly appreciate it. I am so glad to hear that your group enjoyed their dinner and free appetizers. I look forward to having you and all the staff members stay with us the next time in town. Thanks again Raquel Garcia More

Newburgh, Indiana
Senior Contributor
47 reviews 47 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on business last week. We had driven by the hotel hundreds of time and never noticed it. The property is tucked back off the main road, but is a GREAT place to stay. The staff was great!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments about the staff and the hotel. We greatly appreciate it and hope to see you again the next time you are in town. Raquel Garcia General Manager More

Seattle, Washington
Top Contributor
50 reviews 50 reviews
39 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A bit hard to find hiding behind another development. The rooms are basic, not bad but rather dark. Very low watt lights, including the bathroom. Rooms do have a nice kitchen set up. Parking can be an issue when full.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for the comments about the hotel. We will definitely take your comments about the lighting into consideration. Raquel Garcia General Manager More

New York City, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

We're booked for six nights starting July 16 and I recently had an epiphany that I have unused Marriot Rewards Points. The folks at the main Marriot Rewards customer service line said I couldn't use my points for a 2-bedroom suite, and when I balked at that they advised me to inquire directly with the hotel. I left a detailed... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

I am so glad to hear that we were able to help you out with your reservations. Thank you so much for all your compliments. We greatly appreciate it. Raquel Garcia General Manager More

1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoy the quiet location and the staff are fantastic. We find the rooms quiet and the tucked in location really adds to the privacy. Our grandkids love to eat breakfast at this hotel. We will be back; average 3x a month. the staff recognizes us immediately. RickJean

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Rick and Jean, Thank you so much for complimenting our staff and the hotel. We always like to have you and the grandkids stay with us. We look forward to seeing you the next time you are in town. Raquel Garcia General Manager More

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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#9 Business Hotel in Indianapolis #10 Romantic Hotel in Indianapolis #17 Family Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Our newly renovated all-suite hotel offers modern apartment-like living with fully equipped kitchens, living area, sleeping area and complimentary wired and wireless high speed internet in every spacious suite. We offer an expanded continental breakfast daily to our guests complimentary in our brand new modern breakfast lounge as well as, all day coffee, tea and hot chocolate. Complimentary social evening reception offered Monday-Wednesday 5:30pm-7:30pm. Housekeeping service provided each week and refresh the suite everyday. Additionally, our service team is available 24 hours a day. Guests can keep their routine with our onsite laundry facilities as well as, available dry cleaning services. ... more   less 
Number of rooms
82

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