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All 183 Indianapolis hotels

TownePlace Suites Indianapolis Keystone

2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240
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Ranked #7 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Neerdowell Greenville, South Carolina
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155 reviews from our community

Traveler rating
    107
    33
    11
    4
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Greenville, South Carolina
Top Contributor
64 reviews 64 reviews
17 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have to start by complimenting Marriott for their wonderful customer service. We found TownePlace Suites when their reservation agent recommended it when we found out that nearby Marriotts were booked. She asked me if I'd heard about this place - I hadn't. She took care of everything and I was very pleased with the result. I traveled with my... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the staff and our hotel. We greatly appreciate that. So glad to hear that the two bedroom suite worked out well for your family. Next time you are in town you should check out Latitude 39 this is a great place to take the kids to play games, go bowling, laugh eat... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Had an exceptional experience. Came here expecting a generic hotel experience. The staff was very friendly and helpful. I was greeted at the front desk by Raquel the hotels GM, and checked in in no time. Even though the hotel was completely booked. The staff was extremely helpful in giving directions and suggesting local dining establishments. Overall the whole experience... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel and staff. We greatly appreciate it. Glad to hear that you and your family was able to enjoy your experience at our TownePlace Suites. We look forward to having you stay with us the next time that you are in town. Raquel Garcia General Manager More

Poznan, Poland
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The staff is very friendly and always eager to help you. Rooms are cosy and very comfortable plus great location (near restaurants and shopping). There is an outdoor pool where you can relax and grill for guests so you can prepare hamburgers on your own. What is more you get free access to fitness club near the hotel!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of our staff and the hotel. Yes, we do have a really great location near two shopping malls and many restaurants. Also when our outdoor pool closes for the season, our guests can use the pool at the Lifetime Fitness which is within 3 miles of our hotel. We look forward to having... More

Las Vegas, Nevada
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2014

Always greeted warmly by everybody when coming and going. The rooms have all been updated. My room was right next to pool but noise was no problem. Was very quiet even though there were children in the pool. The location is perfect near restaurants and shopping.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments about the staff and the hotel. I am glad to hear that our staff was very friendly to you throughout your stay. Our hotel is typically very quiet even if you are near the pool! i agree, we do have a great location,there are many wonderful restaurants and shops within walking distance to... More

Terre Haute, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed August 12, 2014

This was a great stay for the price. I used points, but the $129 per night was a surprise in the Keystone area. There are a lot of places to eat, shop and enjoy yourself in this area. The sofa bed was a major plus and the queen bed was comfortable and clean! The staff was helpful and friendly. If... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel and staff. Glad to hear you were able to enjoy your experience with us. As far as any extended stay goes, our rates are cheaper the longer the guest stays. For future reference please inquire with our Sales Department on the rates. Thanks again! Raquel Garcia General Manager More

cincinnati, ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed in a two bedroom suite with our family of 5 for two nights and this place was great. We loved having the two bedrooms and full kitchen. There is a nice outdoor pool and the mgmt has lots of pool noodles and rafts for the kids to use. They also bring in pizza from a local pizzeria for... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel and the staff. Glad your family was able to enjoy our outdoor pool and have some fun out there. Also glad to hear that you enjoyed our little extra items that we had such as the flavored water and fruit punch. We look forward to having you stay with us... More

New Jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 26, 2014

I want to thank Raquel the GM of the hotel. Awesome job and faculty. Made me feel at home, Quite room even though the place was sold out . Nothing but top notch. The whole crew was helpfyl on finding me directions , the good places to eat and were there to answer any questions i had. truly professional

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of the hotel and staff. We greatly appreciate it. So glad you were able to enjoy the wonderful restaurants that we have at Keystone at the Crossing. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

St Paul, MN
Top Contributor
101 reviews 101 reviews
65 hotel reviews
258 helpful votes 258 helpful votes
5 of 5 stars Reviewed July 26, 2014

My sister and I spent two nights at this property recently. We had thought about staying downtown (see my previous review of the Conrad) or at a Marriott east of downtown, but the fact that we got a two-bedroom suite for $129/night persuaded us to stay there. We have only positives to report about our experience. Fantastic, friendly service; clean... More

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the comments about our hotel and staff. We greatly appreciate it. So glad to hear that we were able to accommodate you and your sister. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

San Francisco, California
2 reviews
4 of 5 stars Reviewed July 24, 2014

This property has been recently remodeled and is very comfortable. The rooms are attractive and have full, modern kitchens. The area is convenient to the North Indianapolis area and the property is very quiet. It has a small outdoor pool. The only criticism is that the complimentary breakfast was skimpy, though I think they plan to add more to it.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel. Glad to hear that you were able to rest. We look forward to having you stay with us again the next time you are in town. Raquel Garcia General Manager More

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

When i first arrived i realized that i made the best decision in choosing this hotel for my stay. The hotel property was amazing. Everyone on staff is kind and courteous. Rooms are clean and comfortable. A great place for someone on business or vacation. A special shout out to Donna and Kisha, they made my stay! And an extra... More

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your kind comments about Donna, Kisha and myself and the rest of the staff. We greatly appreciate it. We are so glad to hear that you were able to enjoy your experience while you stayed here. We look forward to having you stay with us the next time you are in town. Thanks again !... More

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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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