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TownePlace Suites Indianapolis Keystone

2.5 of 5 8468 Union Chapel Road, Indianapolis, IN 46240
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Certificate of Excellence 2014
TownePlace Suites Indianapolis Keystone
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TownePlace Suites Indianapolis Keystone
TownePlace Suites Indianapolis Keystone
TownePlace Suites Indianapolis Keystone
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174 reviews from our community

Traveler rating
    119
    37
    13
    4
    1
See reviews for
53
20
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60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
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  • All months
    (174)
  • Mar-May only
    (31)
  • Jun-Aug only
    (41)
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    (59)
  • Dec-Feb only
    (43)
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Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is the most friendly and comfortable hotel in Indianapolis! I have stayed 1 night stays and 2 weeks stays, they are always friendly, clean and accommodating! Located less than a mile from the NEW GIORDANO'S FAMOUS STUFFED PIZZA! Andy B

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of our staff. Also, thank you for choosing our hotel as your "home away from home." We all really like the new Giordano's that just opened near us, great pizzas, sandwiches and Italian food. We highly recommend it. Raquel Garcia General Manager More 

Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hotel is secluded though in close proximity to a main road and a wide array of shopping, restaurants and entertainment. First and foremost though is the staff, professional, courteous and helpful. The suites are well appointed with full size appliances in the kitchen. The living room has a warm home-like feeling, a place you'd look forward to at the end... More 

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments about the staff and the hotel. So glad to hear that you were able to enjoy your "home away from home" at the TownePlace Suites Keystone and to be able to relax and unwind. We look forward to having you stay with us the next time you are in town. Raquel Garcia General... More 

Groveport, Ohio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everytime I stay in the Indianapolis area this is my Go-To place. It truly if a home away from home. Everything you need is right there in your room. I recommend the two bedroom suite if your traveling with a family. A great deal of space for a family traveling through. Easily one of the best competitive advantages when it... More 

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel and the staff. We are so glad to hear that you had a great experience at our hotel. I agree the two bedrooms are great for when you have a family with you. Next time you are in town, check out First Watch, Ruth's Cafe, or Le Peeps, these are... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed at this location for business and was very impressed at room's modern décor, cleanliness, bed's crisp white linens, and most importantly, the hotel staff's high level of customer service. Hotel is centrally located in a very nice, and safe, area of Indianapolis. Would highly recommend and will most definitely be staying here again!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for staying with us and for the compliments of the hotel!! We greatly appreciate it and glad to hear that you were able to have a great experience. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More 

Oakland, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where do I start? I love coming here week after week. The team (Raquel, Holly, Joe and everyone else) makes me feel so welcome every time I travel down to Indy for work. The rooms are very comfortable and clean, the service is consistently amazing and most important, everyone is super accommodating with any requests or last minute changes. I... More 

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of our staff!! We are all so glad that you were able to have a wonderful experience here with us. Thank you again for choosing our hotel as your "home away from home." We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More 

Noblesville, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean, spacious, quiet, great location & friendly staff. This is close to several restaurants, nice mall, lots of nightlife & room was much bigger than I expected. Best thing was it didn't have the "hotel smell" most places have!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your comments about our hotel and staff. Yes, we are convenietly located near many restaurants, bars, dining options and shopping all very close to our hotel. Next time you are in town be sure to check out Scarlet Whiskey and Wine Bar located across the parking lot from us. Raquel Garcia General Manager More 

Fort Lewis, Washington, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Hotel smelled, was filthy and the management was sub par at the time. I stayed here in February of 2014 but somehow my review was removed. I spoke with the corporate offices in an attempt t be relocated to another hotel and got the cold shoulder from Marriott.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for your comments. We take great pride in taking care of all of our guests . We have renovated our entire hotel since your trip back in Februrary. All public areas and guest rooms have been renovated. I apologize that you did not have a great experience!. Raquel Garcia General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Raquel and her crew run a great hotel. Nice Staff - awesome location. The hotel has a pool (for summer) and nice suites. The cleaning staff is superb and they are always quick to help you out. VERY FAST WiFi also.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of our staff and our hotel. We are so glad that you were able to have a great experience! We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The serves was excellent. People were very nice and helpful. Rooms looked lovely and clean throughout the building. The internet and tv worked great. And kitchen was clean and roomy. Please visit this hotel I liked it a lot and I'll be back

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for staying with us and your comments about your experience at our hotel. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed twice at this location. I was impressed how centrally located it was. The staff was very helpful with dinning suggestions and directions. We loved it and will be back. We stayed in a double room suite with a full kitchen which made the stay relaxing not having to go out multiple times to get food.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments about the hotel. So glad to hear that you were able to enjoy the two bedroom suite and your experience with us. Yes, we really do have a great location. We are in the "heart" of all the shopping and dining in the North side of Indianpolis. We look forward to you staying... More 

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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis
Hotel Style:
#9 Business Hotel in Indianapolis
#21 Family Hotel in Indianapolis
#34 Romantic Hotel in Indianapolis

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