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TownePlace Suites Indianapolis Keystone

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8468 Union Chapel Road, Indianapolis, IN 46240
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1 room 1 adult
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TownePlace Suites Indianapolis Keystone
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230 Reviews from our TripAdvisor Community

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South Bend, Indiana
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here this past weekend for a weekend get-a-way for his Birthday. Staff was friendly and our 1-room studio suite got the job done. It was nice having a refrigerator and microwave as this is always a plus in my book. TownePlace Suites Indianapolis Keystone is conveniently located near shopping, movies, and plenty of restaurants-The Cheesecake... More 

Helpful?
Thank womanoffaith81
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your feedback about your stay at the TownePlace Suites- Keystone. First of all, I wanted to apologize for some of the issues that you had experienced at our hotel and especially with the towels. I will make sure that my staff is aware of this issue. I also wanted to make you aware, since we... More 

Tennessee
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the little brother to Marriott Residence Inn and everything is just a little smaller. Stayed in a one room suite with a small kitchen, small bathroom, small sofa and small bed. The price was right, but not the room.

Helpful?
Thank travelbuggers5
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for your feedback on our hotel. We are actually 25% larger than the standard hotel and yes we are the sister hotel of the Residence Inn. All of our rooms have a full size kitchen area with all brand new appliances. All of our beds are queen size bides in the entire hotel. We are price pointed to... More 

Munich, Germany
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's a typical clean, cute Towneplace Suites. Everything in our room was fine. Small kitchen, bathroom and suite. Price was good too. I was just really disappointed with the service we received upon Check In. We arrived around 6pm on a Sunday and the lady there was completely unfriendly and unreasonable. My husband is Platinum and he gave her his... More 

Helpful?
Thank BeachesandBrunello
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your feedback. Glad to hear that you were able to enjoy your room at our hotel. I am sorry to hear that we failed on our customer service, which is not the Marriott stadard. I also wanted to make you aware that this front desk employee is no longer working at this hotel anymore. I... More 

Grove City, Ohio, United States
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 3, 2016

We booked this last minute. Alan at the front desk was so nice and you could see in his eyes that he was genuine in greeting us to the hotel. The ladies in the morning were very helpful. I asked for extra shampoo and conditioner, they were able to get the extras quickly and without making me feel like it... More 

Helpful?
Thank angie_horn
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments about our hotel and our staff. I agree, Allen is very genuine and loves to take care of all of our guests. Glad to hear that you enjoyed our hot breakfast buffet. Imelda does a great job with our breakfast. So glad to hear that you will be staying with us again this... More 

Portsmouth, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 17, 2015

I come to Indianapolis once a week but my usual hotel across the street was sold out. I hadn't heard of a Town Place before so I wasn't sure what to expect. When I walked in I was pleasantly surprised they had fresh cookies that were far better then most hotels! Kevin at the desk was very helpful with restaurant... More 

Helpful?
Thank cody h
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments and your feedback about our hotel and our staff. We are so glad to hear that you were able to enjoy your first experience at our TownePlace Suites. Next time you are in town, there are some other great non-chain restaurants that we could refer you to as well. We look forward to... More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 15, 2015

Well, this place lived up to many of the other reviews I read here. We arrived in the late afternoon. The office was indeed a little difficult to spot. There's one small wooden sign on the facia board of the building letting you know this is the office. So we went into the office and it was empty except for... More 

Helpful?
Thank Wewantanairstream
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

We appreciate all feedback, positive or negative. I apologize that you had some concerns at the hotel. I am glad to hear that your room was clean. I also wanted to let you know that our hot breakfast buffet is complimentary. We have a breakfast room located near the front desk which includes waffles, sausage patties and egg patties. I... More 

Phoenix, Arizona
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 12, 2015

We arrived the night the new parking lot was being installed but the hotel called me in advance to tell me it was happening. They also sent an email. Usually, it is arrive and struggle...!!! Not at this hotel. The manager was out in the rain, with an umbrella of course, explaining that it would be a little longer given... More 

Helpful?
Thank RobPHX
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments about our staff and our hotel . We are so glad to hear that you were able to enjoy your experience here with us. We look forward to you staying again the next time you are in town. Raquel Garcia General Manager More 

Berryville, Virginia
Level Contributor
178 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed December 12, 2015

Dark, outside. Average rooms laid out a little odd. the building for the rooms are outside and this could be a safety issue for some. The breakfast is just OK. it appears this was once an apartment complex converted into a hotel

Helpful?
Thank Ron M
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for your feedback and your comments. We were actually built originally as a TownePlace Suites back in 1999. We do have an apartment like feeling with the full size kitchens in every suite. We do have separate buildings and for our guest’s safety, one must have a key to get into the building. Thanks again, Raquel Garcia General... More 

Minneapolis, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 1, 2015

I stayed at the TownePlace Suites by Marriot with my fiancé during the week of Thanksgiving 2015. We found it to be a very comfortable stay overall. The TownePlace is strategically and conveniently located by the Keystone at the Crossing shopping area. It is really a hidden gem, with laundry facility, gym (as well as complementary access to LifeTime Fitness),... More 

Helpful?
Thank ghisellini_elisa
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments about our hotel and our staff. We are so glad to hear that you and your fiancé had a wonderful experience at the hotel. We look forward to you staying with us the next time you are in town. Raquel Garcia General Manager More 

Lima, Ohio
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 26, 2015 via mobile

Worked at Butler U for two weeks and this location is great. Quiet with ample parking and the best mall and restaurant row in Indy. The perfect spot for breakfast is right next door at Ruth's Cafe. Went every morning, great coffee and food. Also, sister restaurant to St. Elmo's downtown is just up the road. Harry & Izzy's. Hotel... More 

Helpful?
Thank Jethro M
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of our staff and our hotel. We are glad to hear that you were able to try many of the restaurants that are within walking distance to our hotel. We look forward to you staying with us the next time your travels bring you back to Indianapolis. Raquel Garcia General Manager More 

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