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All 184 Indianapolis hotels

TownePlace Suites Indianapolis Keystone

2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240 (Washington)
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90%
Ranked #8 of 184 hotels in Indianapolis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Tommy N Virginia Beach, Virginia
  • Overview
  • Reviews (146)
  • Photos (12)
  • Amenities
  • Q&A
  • Room tips (28)
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146 people have reviewed this hotel

Traveler rating
    101
    30
    11
    4
    0
See reviews for
47
18
18
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

When i first arrived i realized that i made the best decision in choosing this hotel for my stay. The hotel property was amazing. Everyone on staff is kind and courteous. Rooms are clean and comfortable. A great place for someone on business or vacation. A special shout out to Donna and Kisha, they made my stay! And an extra... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your kind comments about Donna, Kisha and myself and the rest of the staff. We greatly appreciate it. We are so glad to hear that you were able to enjoy your experience while you stayed here. We look forward to having you stay with us the next time you are in town. Thanks again !... More

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I have been coming to Indianapolis for meetings for years. First time staying here and the experience was excellent. Friendly and helpful staff, clean and comfortable rooms, good breakfast. Quiet and safe location. Saw lots of families with children using the pool.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for taking the time to fill out comments about our hotel and staff. We greatly appreciate it. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

Steep Falls, Maine
1 review
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel during a business trip to Indianapolis. The staff was friendly and helpful, and the accommodations were outstanding. My room included a small kitchen that had a refrigerator, stove, oven, and cooking/eating utensils. Wifi was free, which is not the case in many hotels. The place was very quiet, yet very accessible to a number of... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of our staff and hotel, I greatly appreciate it. I am so glad to hear that your group enjoyed their dinner and free appetizers. I look forward to having you and all the staff members stay with us the next time in town. Thanks again Raquel Garcia More

Newburgh, Indiana
Senior Contributor
46 reviews 46 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here on business last week. We had driven by the hotel hundreds of time and never noticed it. The property is tucked back off the main road, but is a GREAT place to stay. The staff was great!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments about the staff and the hotel. We greatly appreciate it and hope to see you again the next time you are in town. Raquel Garcia General Manager More

Seattle, Washington
Top Contributor
50 reviews 50 reviews
39 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

A bit hard to find hiding behind another development. The rooms are basic, not bad but rather dark. Very low watt lights, including the bathroom. Rooms do have a nice kitchen set up. Parking can be an issue when full.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for the comments about the hotel. We will definitely take your comments about the lighting into consideration. Raquel Garcia General Manager More

New York City, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We're booked for six nights starting July 16 and I recently had an epiphany that I have unused Marriot Rewards Points. The folks at the main Marriot Rewards customer service line said I couldn't use my points for a 2-bedroom suite, and when I balked at that they advised me to inquire directly with the hotel. I left a detailed... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

I am so glad to hear that we were able to help you out with your reservations. Thank you so much for all your compliments. We greatly appreciate it. Raquel Garcia General Manager More

1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoy the quiet location and the staff are fantastic. We find the rooms quiet and the tucked in location really adds to the privacy. Our grandkids love to eat breakfast at this hotel. We will be back; average 3x a month. the staff recognizes us immediately. RickJean

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Rick and Jean, Thank you so much for complimenting our staff and the hotel. We always like to have you and the grandkids stay with us. We look forward to seeing you the next time you are in town. Raquel Garcia General Manager More

Ft Wayne, IN
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great location at Keystone at the Crossing. The property was just remodeled and the rooms are clean and small but have all of the essentials. Staff is very friendly. The cold continental breakfast is bare bones, skip it and walk across the parking lot to Le Peep for an awesome breakfast or lunch. There are lots of restaurants within a... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel and staff, We greatly appreciate it. There are also a few other great restaurants within walking distance to our hotel such as First Watch, Cafe Patachou and Ruth's Cafe. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

Dayton, Ohio
Top Contributor
88 reviews 88 reviews
52 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just stopped here for the night on the way home from a 2 week-long road trip. This hotel is in a very upper-end area of Indianapolis, so there are quite a few big businesses and pricey restaurants in the neighborhood. The hotel, itself, is kind of hard to find from the street. It's tucked back behind a strip mall... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for your comments about the staff and our rooms. I apologize that you did not like our continental breakfast. I do know options are limited as they are all grab and go type breakfast items. We appreciate your feedback and hopefully in the future this will help bring more items to the TownePlace Suites brand. Raquel Garcia General... More

Melbourne
Top Contributor
51 reviews 51 reviews
47 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 29, 2014

Checked in for seven nights and used as base. Room well equipped with small kitchen so easy to cook own meals. Breakfast good but plastic cutlery not ideal. Bathroom small and A/C noisy. Staff extremely friendly , nothing too much trouble. Would stay again. Try Ruth's cafe around the corner for good food. Shopping centers close by, plenty of good... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for giving us your feedback about our hotel and the area. We greatly appreciate it. There are many other restaurants as well within walking distance to our hotel and within a one mile radius. Thank you Raquel Garcia General Manager More

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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis > Washington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#10 Romantic Hotel in Indianapolis #11 Business Hotel in Indianapolis #18 Family Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
TownePlace Suites Indianapolis Keystone hotel is located near Keystone and 86th (the Crossing) on the north side of Indianapolis. LCD flat screen televisions with cable, HBO, and pay for view movies, as well as complimentary wired and wireless internet access are in each studio and suite.Within walking distance of the Keystone Fashion Mall the TownePlace Suites Indianapolis Keystone offers three floor plans. Each has a fully equipped kitchen and separate living and sleeping areas.Downtown Indianapolis is just minutes from the Keystone TownePlace Suites. During their stay at the TownePlace Suites guests can utilize the on-site fitness center, outdoor swimming pool, business center and coin operated guest laundry. Guests can also enjoy the complimentary breakfast everyday and the complimentary evening receptions on Monday, Tuesday and Wednesday. ... more   less 
Number of rooms
83

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