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TownePlace Suites Indianapolis Keystone

2.5 of 5
8468 Union Chapel Road, Indianapolis, IN 46240 (Washington)
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TownePlace Suites Indianapolis Keystone
Ranked #28 of 185 hotels in Indianapolis
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75 reviews from our community

    Trip type
Traveler rating
    52
    15
    5
    3
    0
Date Rating
Flowery Branch, Georgia, United States
1 review
4 of 5 stars Reviewed May 24, 2013 NEW

Our second year staying at this property. Very friendly staff and conveniently located to about everything you'll need. My understanding is it will be getting a face lift at the end of the year. It is a little dated relative to other Marriott properties but it's hard to complain given the service level we received. Our group was 14 this... More

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Chicago, Illinois
Top Contributor
151 reviews 151 reviews
28 hotel reviews
Reviews in 52 cities Reviews in 52 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed May 12, 2013

I stayed here because of the free access to LifeTime fitness. On arrival the staff was very friendly and the location was great. However, as soon I entered the room...it was gross. The room wand bathroom was old and dusty, the bedroom and furniture were old..1960's old. So, the lumpy bed was uncomfortable with the loud heating/cooling system..just an old... More

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See 3 more reviews by spaboy12345 for Indianapolis
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
May 14, 2013

Thank you for your feedback. We are in the process of renovating our hotel at the end of the year. We would love to have you as a guest again once it is completed. Raquel Garcia More

Cincinnati, OH
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 3, 2013

There's not a whole lot to complain about this place. It is just simply poorly located and has a cheaper feel for what you would expect from a Marriott product. It was the same rate as an Embassy or a Drury or a Springhill but feels more like a Candlewood or an Extended stay. For example, breakfast is served toasted... More

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
May 14, 2013

We appreciate your comments and feedback. We are in the process of renovating the hotel at the end of the year and this includes an upgraded breakfast area away from the reception . We apologize that our location did not meet your needs, which centrally located in the upscale Keystone at the Crossing area. Raquel Garcia More

Richmond
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2013

From check in to check out it was great ..... As always! We stayed last weekend one night. Room was very clean and spacious for a studio.... We usually get a one bedroom but they were booked so we went with a studio. We will be back and will take the kids hopefully spring break t spend a few days... More

Was this review helpful? Yes 1
See 3 more reviews by Erin H for Indianapolis
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
May 14, 2013

Thank you so much for your compliments of the hotel and the staff. We look forward to having you stay with us again. Raquel Garcia More

Michigan, USA
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed March 5, 2013

Townplace Suites Indianapolis perfectly met our needs for our one night stay passing through town. A large room for a good price, and very accommodating staff that ensured our large family was given adjoining rooms. We arrived late and departed early, so we were unable to fully explore the property, but a free continental breakfast is always a plus for... More

Was this review helpful? Yes 1
Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2013

I wanted to take a staycation you know get away, unplug from my life and I found the perfect place at the TowneSuites. This gem is tucked away right in the clearwater/keystone crossing area which is filled with tons of great restaurants and bars not to mention great shopping. I mean its within 5 miles of 2 of the greatest... More

Was this review helpful? Yes 1
See 2 more reviews by Chris R for Indianapolis
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
May 14, 2013

Thank you so much for your compliments of the hotel and the staff. We are glad that we were able to help you find a new place to dine. Thanks again Raquel Garcia More

Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 20, 2013

This hotel is in a good location and very close to shopping and restaurants. Wifi is available at no charge. We were here on a Saturday night and it was quiet all night. We had a one bedroom room that was quite large. It had a fridge, stove, and dishwasher. Unfortunately, the furniture needs to be replaced. There was a... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
May 14, 2013

Thank you for your comments about the hotel. We are really excited to be going through a renovation at the end of this year. We hope that you will try us again when you are in the area. Raquel Garcia More

brighton, mi
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 9, 2013

OK hotel, very full the night I stayed there..limited close in parking. Building and furnishings are a little older and a lille worn but "OK". Exercise room ok but limited equipment. However they do offer a free day pass to a local full service facility. On the night of my stay there were a large number of pick up trucks... More

Was this review helpful? Yes 1
See 2 more reviews by ghwmi for Indianapolis
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
May 14, 2013

Thank you for your comments of the hotel. Raquel Garcia More

Valparaiso, Indiana
1 review
5 of 5 stars Reviewed December 3, 2012

Took a trip to Indy for our 2 year Anniversary and this hotel has great staff, is clean, and is in a great location for shopping, restaurants, bars, and activities! Definitely will be coming back to this hotel!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
December 28, 2012

Thank you so much for your compliments of the hotel and glad you enjoyed your anniversary. More

Saugatuck, Michigan
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stayed here for 4 nights while exploring the Indianapolis area for pleasure. The hotel is located in a busy shopping and business area but tucked away in a quiet corner. There are numerous restaurants within a short drive and/or walking distance from the hotel along with the shopping mall accross the street. I have somewhat mixed feelings about the... More

Was this review helpful? Yes
See 5 more reviews by Gary1227 for Indianapolis
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review
December 28, 2012

Thank you for your comments about the hotel. I apologize for the inconveniences that you experienced while you stayed here. The issues that you experineced during your stay have been addressed. We are also looking forward to our renovation in first quarter of 2013. Raquel Garcia More

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Additional Information about TownePlace Suites Indianapolis Keystone

Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis
Towneplace Suites Indianapolis Keystone Hotel
Towneplace Suites Indianapolis
Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Phone Number:
Region: United States > Indiana > Indianapolis > Washington
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotels in Indianapolis
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
TownePlace Suites Indianapolis Keystone hotel is located near Keystone and 86th (the Crossing) on the north side of Indianapolis. LCD flat screen televisions with cable, HBO, and pay for view movies, as well as complimentary wired and wireless internet access are in each studio and suite.Within walking distance of the Keystone Fashion Mall the TownePlace Suites Indianapolis Keystone offers three floor plans. Each has a fully equipped kitchen and separate living and sleeping areas.Downtown Indianapolis is just minutes from the Keystone TownePlace Suites. During their stay at the TownePlace Suites guests can utilize the on-site fitness center, outdoor swimming pool, business center and coin operated guest laundry. Guests can also enjoy the complimentary breakfast everyday and the complimentary evening receptions on Monday, Tuesday and Wednesday. ... more   less 
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