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All 183 Indianapolis hotels

TownePlace Suites Indianapolis Keystone

2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240 (Washington)
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TownePlace Suites Indianapolis Keystone

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Ranked #8 of 183 hotels in Indianapolis
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
DT2013 Chicago, Illinois
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132 people have reviewed this hotel

Traveler rating
    94
    25
    9
    4
    0
See reviews for
44
18
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel is very close to the Fashion Mall and restaurants. Rooms are comfy (at the time they were going through upgrades). Parking can be difficult if they are full, but that was minor for me due to such great service. Donna Johns is the reason I will continue to stay at this hotel if it's available for booking and she's... More

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Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Thank you so much for a great hotel! Excellent location! Updating even as we were there, so I cannot imagine what it is going to be like when you are done! Thank you Rachel Garcia and all of your staff!

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the hotel. We are looking forward to having our hotel fully renovated. Next time you are in town, be sure to come and stay with us again. Raquel Garcia General Manager More

Columbus, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

I was in town for a training seminar. For the money, this is by far the nicest place I've ever stayed. The staff is all about customer service, not often found these days. My room was perfect. Everything one might need is provided, even a bottle of water when I got to my room. My advice: book a room here.... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the staff and the hotel. We take great pride in taking care of our guests. We look forward to having you stay with us the next time you are in town. Raquel Garcia General Manager More

Evansville, Indiana
Contributor
20 reviews 20 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hotel was really bad; no parking, bad smell in room, hard to find, no signage visible from road. bed was not supportive, TV was old and had a bad picture. it was like an old apartment complex had been cheaply renovated. I am a Marriott member and have stayed exclusively in their hotels for the last decade.....this one is off... More

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you for your comments about the hotel. Improvements and renovation is coming to an end in Mid April and we are looking forward to a freshly finished product. Once renovation is complete, please come back and see us again and give us your reevaluation. We appreciate all feedback. Raquel Garcia General Manager More

Rancho Cucamonga, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2014

Even though the property is undergoing a complete renovation, the friendly staff and great management folks more than made up for the unfinished suites and common areas. I would definitely stay here again, should I have a need to visit this part of Indianapolis.

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of our stafff. We all take great pride in taking care of all of our guests. We look forward to having you stay with us again. Raquel Garcia General Manager More

The Great Commonwealth of Va
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 18, 2014

My husband & I traveled from Virginia to Chicago & wanted a stopping point. We chose this hotel based on other reviews and we were not disappointed! Joe & Racquel (?) who checked us in were super nice. The room was immaculate and comfortable and very quiet! All of the appliances in the kitchenette appeared to be new and spotlessly... More

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of the staff and the hotel. I am glad to hear that you were not inconvenienced during our renovation. Next time you are in town be sure to come back and see are fully renovated hotel. It should be completed by end of April. Thanks again Raquel Garcia General Manager More

Charleston, South Carolina
Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 22, 2014

While closing on our home after relocating, my husband and I stayed here. We could not have chosen a better extended-stay hotel. The staff quickly knew us by name, the rooms were immaculate, and a continental breakfast was provided every morning. The location is convenient, and the rates are reasonable. A "must stay" for longer stays.

Was this review helpful? Yes 2
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

We are happy to hear that you were able to enjoy your "home away from home." Thank you so much for the compliments of the hotel and the staff. Raquel Garcia General Manager More

Berkeley, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 20, 2014

This is a great hotel in the Keystone area if you're looking for clean, quiet rooms and don't particularly like the "business hotel" vibe you get from most area chain hotels. It isn't as flashy as the Courtyard Marriott or Hyatt Place that are also in Indy North but there is no such thing as a room away from the... More

Was this review helpful? Yes
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of our hotel and staff. We take great pride in taking care of our guests! We look forward to having you stay with us during your next trip back to Indianapolis. Raquel Garcia General Manager More

Crown Point, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

Great stay. Rooms were very clean and quiet. The staff was very helpful, polite, and knowledgeable. They made transportation arrangements for the 10 of us that were staying there. The location of the hotel was excellent for our stay. I would definitely recommend anyone stay at this hotel.

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for the compliments of the hotel. We look forward to having you stay with us again. Raquel Garcia General Manager More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

There was a powerful snow storm and half of Indy's power was out. The staff was super nice. Hotel very clean! The room was roomy and the location is perfect. I now plan on staying there with the family over the summer.

Was this review helpful? Yes 1
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review

Thank you so much for your compliments of the staff and the hotel. We are glad that we were able to accomodate you and your family during the horrible snow storms that we had in Indy. We look forward to having you come back in the summer. Raquel Garcia General Manager More

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Additional Information about TownePlace Suites Indianapolis Keystone

Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis
Towneplace Suites Indianapolis Keystone Hotel
Towneplace Suites Indianapolis
Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis > Washington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Indianapolis
#14 Business Hotel in Indianapolis
#16 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Official Description (provided by the hotel):
TownePlace Suites Indianapolis Keystone hotel is located near Keystone and 86th (the Crossing) on the north side of Indianapolis. LCD flat screen televisions with cable, HBO, and pay for view movies, as well as complimentary wired and wireless internet access are in each studio and suite.Within walking distance of the Keystone Fashion Mall the TownePlace Suites Indianapolis Keystone offers three floor plans. Each has a fully equipped kitchen and separate living and sleeping areas.Downtown Indianapolis is just minutes from the Keystone TownePlace Suites. During their stay at the TownePlace Suites guests can utilize the on-site fitness center, outdoor swimming pool, business center and coin operated guest laundry. Guests can also enjoy the complimentary breakfast everyday and the complimentary evening receptions on Monday, Tuesday and Wednesday. ... more   less 
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