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Fairfield Inn & Suites Indianapolis East

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7110 E 21st Street, Indianapolis, IN 46219
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1 room 1 adult
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Fairfield Inn & Suites Indianapolis East
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156 Reviews from our TripAdvisor Community

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Benton, Illinois
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean Rooms good T.V. selection great bar next door in the Marriott. They could use a valet service.My family and I stayed Saturday January 23. The property was clean and well maintained. One thing that nearly kept us from staying at this property was the previous reviews of the pool. We all swam in the pool and relaxed in the... More 

Helpful?
Thank CoalMiner74
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

I am sorry for the inconvenience you experienced due to the parking during your recent stay, but I am happy to hear you were pleased with the cleanliness of our hotel. During your stay, we had multiple conferences occurring at the Marriott and many of the attendees were staying at our Fairfield Inn & Suites property as well. We provide... More 

Southington, United States
2 reviews
4 of 5 stars Reviewed November 28, 2015

My husband and I visit Indy once a year to visit family, We have stayed here for the past 7-8 years. The staff is always friendly and the place is immaculate. I don't understand how anyone could not be happy with this place. I admit the neighborhood has gone down hill considerably, but we still love this hotel!

Helpful?
Thank Carol W
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

Thank you for taking the time to let us and others know about your stay. I had the luxury of speaking with you on the day of your departure and we always look forward to seeing our guests return year after year. We look forward to seeing you again next year! Daniel Loyal General Manager More 

San Juan, Puerto Rico
1 review
2 of 5 stars Reviewed November 2, 2015

Awful service, since the beginning too much situations. Front desk never help, practically non- existent. So weird I don't see the employees, breakfast the same everyday. Best they have is the cleanliness.

Helpful?
Thank franivelisse
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

I am sorry to hear that you were not happy with your most recent stay. We continuously receive high marks on our customer service scores from our guests. I am interested in talking to you in order to gain a little more information so that I can take corrective action on this matter. Please feel free to contact me at... More 

Dayton, Ohio
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 26, 2015

Extremely friendly staff, surprisingly nice room (king suite) and very large breakfast area. About a 15 minute drive to Bankers Life Fieldhouse, which is why we were in town, so not a bad drive to there at all. I would highly recommend this hotel for the "bang for the buck".

Helpful?
Thank Michelle B
Winnipeg, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 9, 2015

Check in experience was mixed.. The gentleman at the desk took very long to process my mobile check in. He did rectify the situation, and after some difficulty, checked me in with ease. He was very nice and consistently asked me how things were and made sure i knew he was there if I needed anything. Breakfast was ordinary, beds... More 

Helpful?
Thank Trevor M
Nashville, Tennessee
1 review
1 of 5 stars Reviewed October 2, 2015

If Seth is the one to greet you, specifically ask for someone else! The lady before me was charged an extra $240 because he didn't do the math right but then I thought I'd give him a chance. Boy was that a mistake. He insisted that I had to stay in either Room 220 or 320 both right next to... More 

Helpful?
Thank cupcakegirl33
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

I would like to apologize for your unpleasant experience at our hotel. Please rest assured this issue will be addressed immediately. I will be contacting you directly for more information. More 

Woodstock, Georgia, United States
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed September 22, 2015

We were there for a military reunion at the Marriott next door. The Fairfield Inn was a treat. The suite was spacious, and it was exceptionally clean. I have Never stayed in a hotel where the housekeeping was 100% perfect. Kudos to the staff. We had a few minor problems, and the front desk was very attentive. The breakfast area... More 

Helpful?
Thank Teresa P
Dayton, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 17, 2015

We stayed at this hotel on our way through town from September 15th to the 16th. I reserved it with the Marriott app. Luckily, we got the AAA discount. First, it is tricky to find. You have to drive through the Marriott entrance and cross a little bridge to get to the Fairfield Inn. (From the road, it looks like... More 

Helpful?
Thank NoSiriusly
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

I apologize for the numerous issues you experienced during your stay. Please feel free to contact me to discuss these issues in more detail. I look forward to speaking with you. Daniel Loyal General Manager 317-322-0101 dloyal@indymarriotteast.com More 

Dayton, Ohio
2 reviews
2 of 5 stars Reviewed September 13, 2015 via mobile

Our first room the safe did not work and were moved to a new room. The new room window did now close all the way and you could hear the roar of the highway all night! First time I went to the bathroom I tripped over the carpet that was loose. The staff was nice, but the maintenance is lacking!!!!!... More 

Helpful?
Thank Andrew M
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

I apologize for the maintenance issues during your stay. I understand we were able to get you moved from your first room to the second room, which also had some issues. The front desk supervisor informed me adjustments were made to your bill for your troubles. Please do not hesitate to contact me with any other concerns. Please know these... More 

Hermosa Beach, California
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 13, 2015

I'm not going to make this one long. But I felt compelled to write it. I was recently in Indianapolis for a reunion at the Marriott East which is on the same property. The Marriott had sold out and I booked in the "overflow" hotel, the Fairfield Inn next door. To be up front, I do have a Marriott card,... More 

Helpful?
Thank CoastieDad
Daniel L, General Manager at Fairfield Inn & Suites Indianapolis East, responded to this review

Thank you for taking the time to let my property and others know of your wonderful experience. I have had the TV replaced that was missing in the lobby so that issue is taken care of. We look forward to having you as our guest if and when you are back in Indianapolis! More 

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