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JW Marriott Indianapolis

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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JW Marriott Indianapolis
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Ranked #9 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed January 1, 2013
Lmakey Buffalo, New York
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott Indianapolis
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Buffalo, New York
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 1, 2013

Stayed here for convention with husband and kids. Stayed on conciere floor. Room was great with nice view of zoo and baseball field. Italian restaurant was good and service was great. Hotel is located near most attractions. My only dissappointment was the little pool. But the hotel made up for it in its top notch service!

Was this review helpful? Yes 1
indiana
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed January 1, 2013

We spent a night at the JW Marriott in Indianapolis. We chose the hotel after reading the reviews and they are pretty much "right on". This is billed as an upscale hotel and while it is very nice there is very little "wow" factor here. Nice clean rooms, Nice everything... (our tea / coffee service area could have used a... More 

Was this review helpful? Yes 2
Scott B, General Manager at JW Marriott Indianapolis, responded to this review

Dear Guest, Thank you for your recent post. I'm sorry we did not deliver a great experience for you. My team and I have discussed your comments and it reminds us that we have to deliver at a high level for all guests in all areas of the hotel. Regarding the parking price, we are priced in line with other... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 24, 2012 via mobile

Stayed with my family a couple days before Christmas while going to Christmas at the Zoo. Everything we could have imagined in luxury and service. They gave us a corner room overlooking the zoo and downtown. Two entire walls of the room were windows, the kids loved it. Keep it up Marriott, you're the best. John M. Bloomington, IN

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Muncie, Indiana
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 19, 2012

My husband and I booked a room impromptu and stayed in a 2 Queen room with our 12 yr. old son. Upon arrival we were told that we could use the Valet Service or choose self parking in the attached garage for $28/night; we chose to self park which was actually great. Check in was very smooth; We were greeted... More 

Was this review helpful? Yes 1
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

We certainly enjoyed having you with us and appreciate your kind comments. We'll look forward to welcoming you back and best wishes for a happy 2013! Scott Blalock, General Manager More 

Kansas City, Missouri
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 18, 2012

I stayed here as part of a group for the 2012 Indy 500 and I had a fantastic experience. Even with how many people were staying at the hotel and surrounding area, I never waited more than 5 minutes for my valeted car, there was always someone waiting in the foyer to greet you and there always seemed to be... More 

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Cincinnati, Ohio
Level Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 17, 2012

This is the largest JW Marriott in the world. Knowing this, I was expecting to be wowed by the hotel. I wasn't. The hotel and complex is large and aesthetically pleasing, but the rooms are seriously lacking. They're just normal hotel rooms. Even as a Marriott Platinum member, we couldn't get a suite or even a corner room. Heck, we... More 

Was this review helpful? Yes 2
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and please accept my sincere apologies. We dropped the ball, and I can assure you that we will take steps to correct our shortcomings. It is my hope you will give us a chance to regain your confidence in our service. If you would like to speak to me about your experience, please call me... More 

US
Level Contributor
71 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 528 helpful votes
4 of 5 stars Reviewed December 16, 2012

This is a very nice hotel, with nice beds and linens. The checking staff was very helpful. I attended conference there and was impressed with set up. I especially enjoyed the downtown location, near capital and ballpark, and many dinner choices.

Was this review helpful? Yes 1
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 15, 2012

If you want a beautiful hotel in a great location with top-notch service this is your place! Each time I made a phone call to concierge/guest services, I was cordially assisted immediately after one ring. The food in their restaurants was tasty, beautifully displayed, and I greatly enjoyed the elegant surroundings. I highly recommend booking a room on the concierge... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great remarks, and we'll look forward to your return. Scott Blalock, General Manager More 

Northbrook, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

One of the best JWs I've ever stayed at (well, after Mumbai and Chicago). But let that not deter you. This is really swanky, hip and chic - which by the way is also the largest JW in the world with over a 1000 guest rooms. Provides great views of the city and of Lucas Oil Field. Can't wait to... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thanks for the great post. We'll be looking forward to your return! Scott Blalock, General Manager More 

Traveling, USA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 12, 2012

I stayed for a conference and loved it! Everything you'd expect from a pricey place in a nice area. First, the good: it is in a very safe, walkable area. Easy access to all sorts of statues, shopping, dining, etc. Starbucks on the 2nd level always smells delicious. They put out hot cocoa and spiced cider in the evening. Their... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your recent visit. I appreciate your feedback. I understand your comment regarding the Internet fee. Currently Marriott's standard requires a fee at all their full-service properties. To give our guests an option, we do offer complimentary wireless in the lobby and restaurants. If you do request ice or extra towels from the desk, it is our pleasure... More 

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