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JW Marriott Indianapolis

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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JW Marriott Indianapolis
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Ranked #6 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed January 11, 2014
Playerham42 Chicago, Illinois
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1,369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott Indianapolis
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Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 11, 2014

Good but not great? Let me tell you why….First of all indy needed this hotel as you pull up you see this big blue grand looking hotel in a perfect location….Indoor parking good, check….Lobby good/grand/nice check….staff nice/helpful/extra helpful…check…snack room and lounge room very good...Room.. great view, but overall nice but not for the price….hotel was loaded for the colts game... More 

Was this review helpful? Yes 1
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your comments and I appreciate you taking the time to let us know of your visit. I am sorry we did not meet your expectations with regards to the actual room. We do have a great fitness room if you ever return. With regards to price, we often run specials throughout the year. They can be found... More 

Providence, Rhode Island
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

Went on a recent business convention, spending several nights. From check-in to out, this experience was truly suberb. The staff was very friendly with a very high sense of urgency. A 4 hour power outage due to a severe winter storm with sub zero temps was handled suberbly by the hotel, and every request was met with enthusiasm. Facilities were... More 

Was this review helpful? Yes 1
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback. I appreciate your understanding regarding the power outage, and I'm glad to see that the staff handled everything so professionally. Be assured that I will share your comments with my team, and we hope to welcome you back soon. Scott Blalock, General Manager More 

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

Just completed a stay the the J W Marriott and the hotel was great. Staff was more than helpful and so were the ladies at the High Velocity Lounge. Katy and Brooke were working the bar with ease and treated us great with all of our needs. The conversation from these ladies is what a lounge needs and they knew... More 

Was this review helpful? Yes 1
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback. I appreciate your kind comments about Katy and Brooke. They are assets to our team, and I will share your kudos with them. Again, it was our pleasure to have you with us, and we'll be looking forward to your return. Scott Blalock, General Manager More 

Columbus, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

We stayed one night as a fun, family outing the day after Christmas. The hotel was very empty and we loved it! The staff was incredibly helpful and nice, and made it a really great experience for all of us. We had two rooms on the 27th floor, one on each side of the building, and both views were outstanding.... More 

Was this review helpful? Yes 2
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great comments. I'm glad you enjoyed your stay, and I do hope we become part of your family tradition. Again, we appreciate your visit and we'll look forward to your return. Scott Blalock, General Manager More 

Washington DC, District of Columbia
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 7, 2014

Get in the lounge. Plain and simple. The staff in the lounge are very professional and want to be there. They are very welcoming. The breakfast in the morning is fantastic and the food at night is almost dinner worthy. There are non-alcoholic drinks for free, but alcoholic drinks cost. Primarily granola bars, fruit, and cookies are available during the... More 

Was this review helpful? Yes 3
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback, it is much appreciated. We hope to welcome you back soon. Scott Blalock, General Manager More 

Noblesville, Indiana
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2014

Wonderful staff in a new upscale hotel Great location downtown. Across from convention center, close to Lucas Oil Stadium, across from Victory Field (AAA Baseball), NCAA Headquarters, walking distance to Zoo, State Capitol and offices. Connected by walkways to other hotels, convention center, and Circle Center Mall.

Was this review helpful? Yes
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your feedback, and I'm glad you enjoyed your visit. We hope to welcome you back soon. Scott Blalock, General Manager More 

Durham, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2014

I often stay in Downtown Indy on business (more than a dozen times/year). I've lodged at many of the hotels in and around the convention center, and the JW is the best! Why you ask? It begins with the excellent service at reception, continues on to the the well-appointed rooms, the spacious fitness center, and ends with the outstanding dining... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

We certainly enjoy having you as our guest, and we'll look forward to your next visit. Scott Blalock, General Manager More 

eureka, il
Top Contributor
136 reviews 136 reviews
29 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 3, 2014

Our stay was on New Year's Eve and it was wonderful! There really wasn't anything special but we sure loved the place! It was clean, immaculate and everyone was enjoying their stay. The food at the Italian restaurant right there at the hotel was excellent. Our waitress was attentive, pleasant and did a great job serving us! The room was... More 

Was this review helpful? Yes
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for staying with us over New Year's Eve. I'm glad to see you enjoyed your visit, and we'll look forward to your return. Best wishes for a happy and healthy 2014! Scott Blalock, General Manager More 

Ruston
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2014

My daughter joined me for my conference at JW. We both had a great time. Great location, worked for a very large group, and still had nice spaces for my daughter to enjoy while I was working. Nice people and great food. I would love to return.

Was this review helpful? Yes
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure having you with us here at the JW, and I'm glad you and your daughter enjoyed your visit. We hope to welcome you back in the future. Scott Blalock, General Manager More 

Top Contributor
308 reviews 308 reviews
28 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed December 30, 2013 via mobile

I love the JW Marriott! It is clean and has a very friendly staff who are attentive and helpful. The rooms are clean and modern. The restaurants are great as well. I can't wait to come back. I would highly recommend this hotel.

Was this review helpful? Yes
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

We certainly enjoyed having you with us, and hope to welcome you back soon. Scott Blalock, General Manager More 

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