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JW Marriott Indianapolis

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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JW Marriott Indianapolis
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Ranked #6 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed May 20, 2012
VisitorBob California USA
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1,344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott Indianapolis
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California USA
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 20, 2012

I stayed two nights at the JW Marriott to attend a conference. Check-in was quick and the room was clean/comfortable. On one of the nights, we had dinner in the hotel's Italian restaurant. The food/wine was great and service was fine. I did notice that even on the higher floors, road noise can be an issue if you are a... More 

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Indianapolis, IN
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 16, 2012

My husband and I had an event to attend in the JW's Grand Ballroom and decided to book a room so we wouldn't have to drive home to the suburbs late at night. We were very pleased with our experience at this hotel. Check in was quick and very friendly. We were given a park view room on the 30th... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you so much for your feedback. I was glad to see you enjoyed your visit and the staff was courteous and professional. If you decide to take a "vacation" downtown, we'll look forward to welcoming you back. Scott Blalock, General Manager More 

South Bend, Indiana, United States
Top Contributor
112 reviews 112 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed May 14, 2012

So, since it opened, I have been intrigued to stay at the JW Indianapolis. We are Marriott Elite members and stay at a lot of Marriott hotels nationwide. Normally our preferences are for JW Marriotts or Ritz Carltons, but we also stay at a lot of Four Seasons and Mandarin Oriental properties as well. It really is just a convention... More 

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Scott B, General Manager at JW Marriott Indianapolis, responded to this review

Dear Guest, Thank you for providing a recap of your stay at our hotel last weekend. I am the general manager of the JW Marriott and I'm very sorry we did not deliver the type of experience you would expect from our hotel. I apologize for the lack of cleanliness in our concierge lounge and for not completing your turndown... More 

Winnetka, Illinois
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 12, 2012

The marriot was okay, nothing special. The rooms are very small and remind me of an old holiday inn. The room service food was horrible. I ordered a hamburger, VERY well done, no pink. They brought a rare hamburger, and the fries tasted horrible. The hotel does have a great valet service, with a ton of taxis waiting. I liked... More 

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Scott B, General Manager at JW Marriott Indianapolis, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay with us. I am the General Manager of the JW and want to apologize for not providing a better room service experience for you. We can certainly do a better job than what we did for you. I hope we did not charge you for that order. I also... More 

Scottsdale, Arizona
Top Contributor
60 reviews 60 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 11, 2012

This place made the trip to Indianapolis not too tough. Good evening room service and (all the time) nice bedroom art deco, grey, black, and red decor.

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Staten Island, New York
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 11, 2012

Hotel was is in the center of all good restaurants, attractions and convention center (do not have to leave hotel to get there is weather is inclement)). Had a great Sports bar, High Velocity and service was excellent. Cannot go wrong at this Marriott.

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California
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 9, 2012

We stayed at the JW Marriott for a convention and were impressed by the hotel and the meeting rooms. We had a beautiful room on the 29th floor facing the river and park. If you want a quiet room, request the river side of the hotel. The bathroom had a wonderful stall shower and everything was clean and comfortable. I... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for the great review on Trip Advisor. We certainly enjoyed having you with us, and hope to welcome you back soon. Scott Blalock, General Manager More 

Vermont USA
Contributor
20 reviews 20 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 8, 2012

Downtown Indianapolis is architecturally elegant and JW Marriott is the keystone. When we entered the lobby last Friday afternoon, waitstaff were offering on their trays, pasta in tiny glasses. Unusual offering, I thought. The mini-marathon was the next morning, so of course! Everything at JW Marriott, from the service to the cuisine to the rooms is wonderful. JW Marriott is... More 

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Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 6, 2012

I recently stayed at the JW Marriott Indianapolis. I usually stay at the Hilton Conrad when visiting the city, but I thought I would give the JW a try and I also wanted to compare the two hotels. In summary I love the JW and I think it is now the best hotel in the city. Upon arrival the staff... More 

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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review

Certainly appreciate your kind review on Trip Advisor. We will continue to focus on customer service, and look forward to welcoming you back to the JW Marriott!. Scott Blalock, General Manager More 

Indiana
Top Contributor
89 reviews 89 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 4, 2012 via mobile

I'm so glad I splurged and stayed at the JW Marriott for the professional conference I attended. The room was luxuriously comfortable with scenic views from the 21 floor. The hotel is convenient to the convention center, restaurants, and mall by the skywalks. My stay wasn't perfect (credit card machine wasn't working at check in, in room dining didn't answer... More 

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