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JW Marriott Indianapolis

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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JW Marriott Indianapolis
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Ranked #8 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 1 week ago
Saju777
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1,454 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott Indianapolis
See the most recent reviews
Contributor
14 reviews 14 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

KNown for its calamari,Had that a many times during my stay at indiana.But 4 times the food was over salty.They seldom took care of it.Alos the breakfast was not good.Not may itemss were served.Other wise the hotel is big and very good ambience

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm terribly sorry we have fallen short of our goal to deliver a memorable experience. Be assured I will share your comments with our culinary team and we will take corrective action. I do hope you will give us a chance to regain your confidence. More 

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Great looking hotel with blue lights making it stand out from everything else in downdown Indianapolis. Stayed at the JW Marriott in a number of countries and the feel of an exclusive hotel certainly features here as well. The overnight parting was a little expensive but worth it, to get the car back quickly. Check-in was fine and the rooms... More 

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure having you with us and I'm happy to see you enjoyed your visit overall. I appreciate your comments about the parking and wanted you to know that we are comparable to many of the full-service properties in the downtown area. Again, we enjoyed your visit and hope you will return whenever you are in the area. More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stay at the JW often for business and pleasure. It is the best hotel in Indianapolis by far (I have stayed at many). It has an excellent gym, wonderful restaurants/bars, amazing staff, killer views. There is nothing not to love about this place.

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly appreciate your great comments and your continued patronage. Be assured I will share this information with my team. We'll be looking forward to your next visit. More 

Senior Contributor
24 reviews 24 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really nice hotel. As soon as I entered I was escorted to a receptionist to checked it. The whole process took 3 minutes. Very efficient!! The rooms were nice and had no complaints. There is 2 restaurants with bars and Starbucks. I had the breakfast buffet one morning then chose Starbucks for the rest of my stay.... More 

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I'm delighted we were able to meet your expectations. It was a pleasure having you with us and I hope you will return in the future. More 

Rhinebeck, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

First time traveler to Indianapolis. This was a good location, as it is close to restaurants and shopping. A very nice area. The staff was friendly and went out of their way to meet my needs. I would stay there again.

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We enjoyed your visit and I was happy to see that you would return if you are back in Indianapolis. If there is anything we can do to enhance your experience, please let me know. We value your business and want you to be completely happy with your stay. More 

Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 3rd year traveling to Indy for one night for a kid activity in June. I am always so impressed by the city and the liveliness on a summer Friday night. This was our first time staying at JW Marriott and while other hotels we stayed at in previous years were quite nice and nearby, we'll be back... More 

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post. We take pride in serving our guests and I'm happy we were able to exceed your expectations. It was a pleasure having you with us and we hope to welcome you back soon! More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights for conference at the convention center. Check-in was efficient and nothing was too difficult for the staff. There was some confusion with the reservation and this was sorted out promptly and with a big smile. The room was well appointed and overall well maintained. We had access to the executive lounge and the quality of... More 

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I'm happy to see you enjoyed your stay overall. Be assured I will share this information with my team. Again, we enjoyed your visit and look forward to your return should your travels bring you back to Indianapolis. More 

Glenshaw, Pennsylvania
Top Contributor
110 reviews 110 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived at this hotel via a long drive. Upon entering the self park garage it was incredibly clean and easy to navigate. In the lobby, I was greeted by an associate who directed me to a registration clerk who was very helpful and who also made every attempt to ensure my satisfaction, providing information I did not even know... More 

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly appreciate your great feedback and I'm happy to see we were able to meet and exceed your expectations. It was our pleasure to have you with us and I hope we will be able to welcome you back soon. More 

Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Traveling with husband and two boys (11 and 3). We stopped in Indy on a road trip. I got a great rate on this hotel so we figured we would check it out. It is HUGE. The location downtown is wonderful and easy to get to. We did not arrive until after 11pm on a Friday. Front desk, lobby, and... More 

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your positive feedback and it was a pleasure to have you with us. Please be assured that I will share your comments with my team. I do hope you will continue to use our facility whenever your travels bring you back to Indy. More 

Wheatfield, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed on the 28th floor and our kids loved the view of the zoo and White River. When we purchased our room, we requested access to the Concierge floor (I believe the 31st floor) and were not disappointed. It adds about $40 to your room fee but the food was phenomenal.

Was this review helpful? Yes 1
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I appreciate your great feedback and I'm so happy you enjoyed your time here at the JW Marriott. I will be sure to share your comments with my team. We hope to welcome you back soon. More 

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