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All 184 Indianapolis hotels

JW Marriott Indianapolis

4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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90%
Ranked #5 of 184 hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 1 week ago
Denita L
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1,059 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for JW Marriott Indianapolis
See the most recent reviews
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a beautiful hotel with friendly and helpful staff. My only negative is that it wasn't very kid friendly. The pool was small and super hot in the room not the water. Also in the bathrooms inthe pool area u had to have ur key to get OUT of the bathroom???? We have stayed in the JW in DC... More

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm sorry the service levels were not up to par. We always try to provide our guests with an excellent experience, and I'm sorry we did not meet your expectations. I will speak to my Director of Engineering regarding the room temperature in the pool area. We do have a lock on the bathroom... More

Valparaiso, Indiana
Top Contributor
124 reviews 124 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm pretty bummed out that I didn't have the same experience as the first. My first review was over the top A++. But it didn't even feel like the same hotel. Well, same hotel, definitely different management. The first time it felt like I was at Disney, people were greeting me everywhere I went, everyone was smiling, basically kissing my... More

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I am very sorry to read that the service levels during your visit were not up to our standard. We always try to provide our guests with an excellent experience, and I'm sorry we did not meet your expectations. Please be assured that I will share your comments with the team and we will... More

Rockford, IL
Top Contributor
50 reviews 50 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently stayed at the JW Indianapolis for a weekend conference. The rooms are very nice, and the views of the city are excellent. The hours for the pool and fitness center are great. There are many options for dining nearby, although many of them are chain restaurants. The decor is generally very nice, although the busy pattern on the... More

Was this review helpful? Yes 1
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post. I was very sorry to see that we did not meet your expectations with regards to your experience here at the JW Marriott. Please be assured that I will share your comments with the team so that we can correct any issues. Currently refrigerators and microwaves are not part of the JW brand standard; however,... More

Henderson, Tennessee
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel was beautiful outside. I had very high expectations before arriving here. I have stayed in other JW around the US. Like I said hotel beautiful, but on arrival room requested was not granted was given another room. Hotel staff said they would move us to requested room the next day. Nope, we were NEVER moved. That room was... More

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback, and I am very sorry we did not meet your expectations. Please be assured that I will review your comments with my team and we will take the necessary steps to correct any issues. I would very much like to speak with you regarding your visit. At your convenience, please contact me at 317-860-4911. I... More

Gainesville, FL
Top Contributor
65 reviews 65 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful hotel, very unexpected. Impressive architecture makes this building easily recognizable from the highway and in downtown. Floor to ceiling windows make for spectacular scenery overlooking the city, zoo, parks and river. Room service was prompt and the portions were generous. Easy to run in the trails across the hotel or to work out. The fitness center is rather impressive... More

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and please accept my apologies for the problems you incurred during your visit. This is not typical of our hotel. It is my hope you will give us a chance to regain your confidence in our service and facility. I am sure you will find your past experience to be the exception. More

Holden Beach, North Carolina
Top Contributor
95 reviews 95 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a gorgeous hotel located in an ideal part of town. I was in town for a couple of nights on business and wanted to try it out. Simply, this is a big hotel dressed up in a little hotels clothes. The staff was strained to keep up and the room product was poorly maintained. I hope they get... More

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I appreciate your constructive comments and I'm sorry we were not able to meet your expectations. If you can call me at your convenience, I would like to know more about your visit (317-860-4911). We do value your business and want you to be happy with your visit. Thank you again for staying with us, and I hope we have... More

Lincoln, NE
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My opinion is the JW Marriott Indianapolis is a first class hotel. The reason for my stay was to attend a convention. I probably could not have afforded the room on my own. The room and view was great! Service was great! Room was very clean and offered a lot of amenities. It is within walking distance of many attractions,... More

Was this review helpful? Yes 1
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and it was our pleasure to have you with us. We try to accommodate our guest requests, and I'm sorry we were not able to meet your request at check-out. It is my hope you will continue to use our hotel whenever you are in the area. More

Burbank, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

By far the JW Marriott, is one of the best hotels. I have stayed at the Marriott chain for over ten years and haven't been disappointed. The staff is excellent at handling all your needs with great attention. Located just where you need to be on business or vacation.

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback, and I will share your comments with the team. We hope to welcome you back soon. More

Carmel, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked my room several days before arrival. I called day of arrival to see if I could get early check in and was told not before 1. I arrived at 1 and it took her quite a while to check me in..she kept starring at the screen and told me that they were all sold out of king rooms... More

Was this review helpful? Yes 1
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I am sorry we did not meet your expectations during your visit. Our standard check-in time is 3 p.m., but we do early check-ins as rooms become available. I am sorry we did not have a king room available when you arrived. We do our best to accommodate all of our guests, and I... More

Basking Ridge, NJ
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 5th time at Pokemon Nationals and our 4th stay at JW Marriott. It is still an exceptional place to stay. We had to add a 4th to our party very last minute. We were on the concierge floor but because of the need for 2 beds, we had to move down to floor 15 but still had... More

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you so much for your great feedback, and let me take this opportunity to apologize for the level of service you received from our housekeeping team. As you know, this is not typical of our staff and we will take steps to correct any issues. Again, it's always a pleasure to welcome you back to the JW Marriott, and... More

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Additional Information about JW Marriott Indianapolis

Address: 10 South West Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Reservation Options:
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Indianapolis #3 Luxury Hotel in Indianapolis #5 Romantic Hotel in Indianapolis #6 Green Hotel in Indianapolis #10 Family Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
Number of rooms
1005

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