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JW Marriott Indianapolis

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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Ranked #8 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Emily S
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1,453 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Greg and his beef sticks are amazing. We had the best service and he is an incredible bartender. We will definitely be back!! The JW Marriott is a beautiful hotel and I will be back to get a salmon BLT with a huge pickle on the side after the Ed Sheeran concert!

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Sullivan, Indiana
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel with awesome customer service! Great scenery and breathtaking views from the room. Breakfast is outstanding! Easy walking distance to great sights and downtown activities. Parking was a little tricky, but nothing major. Starbucks on site is good. Will be staying here a lot!

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Cheyenne, Wyoming, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

This was a business trip and I stayed on the top floor overlooking the zoo, botanic gardens, ball fields and museums. What a gorgeous place to stay! The food at the conference was exceptional and lots of it! I truly enjoyed my stay and enjoyed touring the monument and Civil War Museum.

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Indianapolis, Indiana
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our first stay here was less than fantastic but we needed a place to stay for Zoobilation so we decided to give it another shot - I'm glad we did. Check in was simple. Service was top notch. Room was nicely furnished and very clean. Late night room service was very good. The concierge lounge is not the best at... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm happy to see you joined us for Zoobilation and enjoyed your visit overall. I was sorry we did not meet your expectations in the concierge lounge. If you have any suggestions on steps we could take to enhance your visit, please let me know. You can reach me at 317-860-4911. Again, thank you... More 

Paris, Canada
Top Contributor
51 reviews 51 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were there for a convention and, like many other hotels in the area, this property had a series of walkways connected to the Convention Centre. It rained a couple of times so we really welcomed that. The hotel is well situated across from the ball park and the walkways take you as far as Centre Circle which is right... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We appreciate your feedback and will share this information with the team. It was our pleasure to have you with us and we hope to welcome you back soon. More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

we booked our wedding night stay and a block of rooms for family. The staff was so accommodating to allow early check in for all of us. But the room for my wife and I was full of surprises from the staff. I would hate to ruin the surprise for anyone that may consider booking here but I will tell... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback. We enjoy meeting and exceeding expectations and I'm happy to see we were able to achieve this for you. Congratulations on your wedding and we'll be looking forward to your next visit. More 

Charlotte, North Carolina
Top Contributor
84 reviews 84 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here while in town for business. I was on the 28th floor, and there were several nice views of the city. The bed was very comfortable. I ate at the bar restaurant and also attended a meeting that was catered by the hotel. The food was good for hotel food. The people working at the hotel were friendly.

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm happy to see we were able to meet and exceed your expectations. We hope you will continue to use our facility whenever you are in Indianapolis. More 

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've been to dozens of hotels over the past couple of years. Many of them have been nice, and at a similar price of the JW Marriott. However, I'm not sure if it is because the hotel is newer, but it was one of the nicest hotels I've stayed in. The only minor issue is that I couldn't turn on... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We enjoyed your visit and your positive comments. Should you ever have any mechanical difficulties in the future, please call our At Your Service agent and we'll have an engineer immediately sent to your room to rectify the problem. Again, it was a pleasure to have you with us and we hope you will return soon. More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Keandra, the hostess at the front of the restaurant and Eric behind the bar were very amazing to my husband and I. They went above and beyond for us, and made sure our visit was an experience to remember. Keandra attempted to get the pool hours extended for my husband and I. Eric was also very amazing at the bar... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I agree with you that we have a special staff here at the JW. Please be assured that I will share your feedback with Keandra, Eric and the entire team. We'll be looking forward to your return. More 

Contributor
14 reviews 14 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

KNown for its calamari,Had that a many times during my stay at indiana.But 4 times the food was over salty.They seldom took care of it.Alos the breakfast was not good.Not may itemss were served.Other wise the hotel is big and very good ambience

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm terribly sorry we have fallen short of our goal to deliver a memorable experience. Be assured I will share your comments with our culinary team and we will take corrective action. I do hope you will give us a chance to regain your confidence. More 

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