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JW Marriott Indianapolis

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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10 South West Street, Indianapolis, IN 46204
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JW Marriott Indianapolis
Best prices for: 1 room 1 guest
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Ranked #5 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
jaybrown90 Washington DC, District of Columbia
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1,392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed yesterday NEW

I must say, the staff at the J.W. Marriott in Indianapolis is phenomenal. Laura in the Executive Lounge is very sweet. She ensures all her guests are catered to and treated with the utmost respect. By the way, breakfast in the longue is EXCELLENT! Even the maintence man Kadeem was extremely kind and helpful. I will definitely return because everyone... More 

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Mountain Top, Pennsylvania
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Everyone involved with the check in process was extremely friendly and helpful. The hotel was within walking distance to Lucas Staium, Indy's minor league baseball field and, of course, the convention center. The views from the 27th floor were great. My only complaint was the cleanliness of our room. I could write me name in the dust on a lamp... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Greg in the High Velocity bar was one of the best bartenders we've ever had!! Great hotel too! Wish there was a spa in the hotel! Weather was ok went from 80 to 40 while we were here.... All the staff was friendly and helpful and there when we needed them!

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Newbury, New Hampshire
Top Contributor
82 reviews 82 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Began trip with $21.00 Uber ride from the airport for 3 day business meeting. The hotel is modern and connected to convention center via walkway in a very nice area near canal district...great evening visit area. The rooms are nice, with excellent housekeeping, clean and roomy. Front desk very helpful as were bellmen. I needed to run an errand and... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I'm happy you enjoyed your visit overall. Be assured that I will share your comments with my team and we hope you will continue to use our facility whenever you are in the area. More 

oregon
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent two nights here in King room. Room was wonderful, excellent king size bed, fantastic shower /2 jets , view of the city. Front desk and club room service were excellent. Only area that was subpar was the High Velocity Bar, had dinner there and felt service was only fair. Plenty of other restaurants nearby so check them out.

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I'm happy you enjoyed your visit overall. I was sorry to read about your experience in High Velocity. This is not typical of our team and I do hope you will give us a chance to regain your confidence. We hope you will return whenever your travels bring you back to Indianapolis. More 

Spokane, Washington
Top Contributor
65 reviews 65 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was one of the nicest hotels I have ever stayed at. The staff was beyond accommodating, the beds and sheets were comfy and high quality, the gym was by far the nicest I have ever seen at a hotel and I loved my view of downtown. I rolled into town after dealing with a flat tire in a rental... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to give our guests a memorable experience and I'm happy we were able to achieve this for you. I'm sorry you had a problem with the car rental, but I was glad to see the staff stepped up to make this a great stay for you. We'll be looking forward to your return. More 

Bloomfield, MI
Top Contributor
57 reviews 57 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My friends and I stayed at the JW only one night. Wonderful hotel. Pool and gym on the site. If you are Marriott reward's holder, you might be able to get access to their breakfast lounge - very taste food (buffet style). Rooms are spacious and very clean. Great stay.

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was our pleasure to have you with us and I'm happy we were able to meet your expectations. We hope you will continue to use our facility whenever you are in the area. More 

Chicago, Illinois
Top Contributor
120 reviews 120 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recently spent the night at the JW Marriott in Indianapolis. I have stayed at many JW Marriott properties in the past and they are always consistent with their customer service which is among the best in the hotel industry. This JW Marriott was no exception. All of the staff that encountered seemed to take pride in their job and the... More 

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Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure having you with us and I appreciate your constructive comments. Please be assured that I have shared this information with my team and we will take corrective action. Thank you again for your feedback and we'll look forward to your return. More 

Saint Charles, Illinois
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was expecting the hotel and service to be a disaster with the mini marathon going on. It was busy at the hotel, but the staff did an excellent job managing the chaos! We have already signed up for the race next year and will staying at the JW Marriot!

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I'm delighted that we were able to meet and exceed your expectations. It was a busy weekend with the Mini Marathon and we'll look forward to your return next year...if not before! More 

Oneonta, New York, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Some of the most friendly staff at any hotel we have ever stayed at, the rooms were beautiful as well. Great fitness and pool area withe so many exercise options. If you can, get a room over looking the river or the baseball field and watch a game from your room!

Was this review helpful? Yes
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and we are delighted you enjoyed your visit to the JW Marriott. I will share your comments with my team. Again, we appreciate your time and we hope you will come visit us soon. More 

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