I stayed at the JW for a conference and the whole experience was pleasant. The service at this hotel was exceptional. Every employee I encountered was friendly and customer service focused. The food that was served at the conference was very good. The beverage tables were constantly stocked with ice and soft drinks. The conference rooms got a bit chilly... More

I was here for a conference and although it was very busy, the hotel never lost its attention to detail. Staff greeted you as soon as you walked into the lobby and fruit infused water was welcoming after coming back from walking the Cultural Trail. The rooms were beautiful and the views were spectacular through the floor to ceiling windows.... More

I came here for a conference during the NCAA championships so the hotel was very crowded but it never seemed overwhelmed with chaos. The front desk staff was very friendly and helpful. My room overlooked downtown There are 2 restaurants in the hotel, both with bars. There is also a Starbucks. The hotel is connected by sky walk to the... More

My family stayed here during a conference. The front desk staff seemed to struggle because we were checking in to 2 rooms. After the ordeal we were rewarded with 4 free appetizers in the hotels Italian restaurant. The rooms were new, clean and very comfortable! The only negative was housekeeping failed to give us clean glasses and refill our coffee... More

My husband and I were visiting for a business conference and were very impressed by this hotel. Our room overlooked the White River Park area and was well appointed. The only thing missing was a minibar. The staff were exceptional, the italian restaurant downstairs was romantic and we will definitely stay here again. Most of the museums, the Zoo and... More

My experience at this hotel was the best I've had in years. The hotel is new, clean and upscale, yet still comfortable. The most amazing part, however, was the staff. They were SO helpful! I went to the front desk several times during my stay, and EVERY time, somebody made eye contact within 10 to 15 feet of my getting... More

It is very rare indeed that I'm not able to find a single fault with a hotel, but it is the case in this instance. The rooms were first class, the staff were exceptional and my whole stay was flawless. In the hotel room, the bed was clean and brilliantly comfortable, the bathroom was clean with a hot and powerful... More

Thanks to the staff at the JW for playing their part in making our weekend in Indy awesome! Prior to our stay we had a bit of confusion with Marriott reservations but the staff at the Indy JW made our stay very enjoyable. We have stayed here several times and every time we find the service impeccable. Over the past... More

To start with it is an impressive tower. The checking process is very personalized with the lady checking me in walking ne to the correct elevator bank and pressing my floor. Very nice touch. Room was expansive and gorgeous views of Indianapolis. Very clean and modern decor and the bathroom was very comfortable with a great shower. The room service... More