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All 183 Indianapolis hotels

JW Marriott Indianapolis

4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)
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Ranked #5 of 183 hotels in Indianapolis
Certificate of Excellence 2014
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A recent review
3 of 5 stars reviewed yesterday
Antennapedia BLOOMINGTON
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1,091 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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BLOOMINGTON
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Four of us stayed at the JW Marriott for GenCon between 8.14 and 8.17. While I have stayed at this hotel many times before for other events (education conferences, meetings, etc) it is clear that with a captive audience, the JW is uninterested in providing a high quality stay. We arrived mid-morning on Thursday to be told that even though... More

Ottawa, Ontario
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I struggled on whether to post a review for this property. I frequent Indy a lot for business travel and this was my first stay at this property. Typically I stay at the omni. I was excited to stay at the JW I'm a marriott fan typically. The hotel is a happening place with lots of activity in the bar... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and please accept my apologies for the problems you incurred. This is not typical of our hotel, and I will share your feedback with my team. I do hope you will give us a chance to regain your confidence in our service. If you would like to discuss this further, please contact me at 317-860-4911. More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

Pros: Nice rooms, newer hotel, convenient location next to Victory field and convention center. Cons: Very small pool, have to pay to park. I would recommend parking in the parking garage across the road, it is cheaper and is connected to hotel and convention center by sky bridges. Hotel is linked to convention center and several other areas downtown by... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I will share this information with my team. I understand your comment about the parking and wanted you to know that we are competitive with all the full-service hotels in the downtown area. It is my hope you will continue to use our facility whenever you are in the area. More

Green Bay, Wisconsin
Senior Reviewer
7 reviews 7 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for the MotoGP races over Aug 9-11. We stayed here about three years ago and thought the entire experience was wonderful - check-in, valets (they were the nicest guys ever) - room was beautiful with a great view of the city. This time was similar, but I feel like the staff have just gone down a notch. No one... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I am sorry you experienced different service levels with our staff. We always try to provide our guests with an excellent experience and we did not achieve this for you. Be assured that I will share your comments with my team, and we will also be doing some additional service training and follow up... More

Reston, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

My husband had heard about the lobby lounge from someone who called it the no-name bar. It came highly recommended. Well we definitely recommend it, too! The Marriott glom (I call it a glom because every kind of Marriott hotel and brand imaginable are in this city block!) is across from the White River State Park area. After spending several... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great comments and I am so happy to see that Ashley took such great care of you. She is an asset to our team, and I will share your comments with her. We will look forward to your next visit. More

Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I don't generally have high-end luxury taste but was excited that we booked a "JW" Marriott for this trip to Indy...having stayed at JW hotels in other cities that go the extra mile in many ways. This is a good, clean hotel that is centrally located but just did not meet the expectations I had of this brand. It did... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I am sorry we did not meet your expectations for your stay. We always try to provide our guests with an excellent experience and we did not achieve this for you. Be assured that we will review your comments and work at correcting any issues. It is my hope that one day you will... More

Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights and found the staff excellent, bed comfy, walking distance to anyplace I wanted to go, and decent food in the lobby bar. Perhaps the light menu in the lobby bar was the only thing that wasn't up to par. All else was great and I'd stay here again!

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I will share your comments with my team. We will continue to work to provide our guests with an excellent experience. Thank you again for your post and we hope to welcome you back in the future. More

Sheffield, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for four nights on a business trip. The hotel is beautiful, well positioned with nice sized rooms and brilliant service. My room had a great view of the city and it's in walking distance of the stadium, some nice restaurants, the local museums and only a ten minute walk to the nearest shopping centre. I attended a function... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you so much for your positive comments. It was our pleasure to have you with us, and we hope to welcome you back soon. More

Omaha, Nebraska
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

As with all JW Marriott's, this is a beautiful hotel. The rooms are large, comfortable and very clean, everything works. I will say that the hot water heater for our room must have been on the next block as it took a while to warm up, but that's not a huge issue. The water was hot when it got there.... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I appreciate your many kind comments about your experience. With regards to late check-outs, we do try to accommodate our guest requests; however, we have had many sold-out days recently and needed the rooms for guests checking in. I am sorry if you were inconvenienced. It is my hope we will have the opportunity... More

Cleveland
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the second time I had stayed at this hotel and the first time (August 2013) was an incredible experience. Due to that, we decided to stay at this hotel again in August of 2014. This time was a lesser experience. From the time we walked in to check-in there were issues. I was wanting to pay with split... More

Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I am sorry we did not meet your expectations. If you would like to discuss this further, please give me a call at 317-860-4911. I do hope you will give us a chance to regain your confidence in our facility and service. More

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Additional Information about JW Marriott Indianapolis

Address: 10 South West Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Indianapolis 4*
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Indianapolis #3 Luxury Hotel in Indianapolis #5 Romantic Hotel in Indianapolis #6 Green Hotel in Indianapolis #8 Family Hotel in Indianapolis
Hotel Class
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
Number of rooms
1005

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