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Candlewood Suites Indianapolis East

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7040 E 21st Street, Indianapolis, IN 46219
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Candlewood Suites Indianapolis East
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Candlewood Suites Indianapolis East
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43 reviews from our community

Traveler rating
    16
    13
    10
    2
    2
See reviews for
11
6
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, Kentucky, United States
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our experience with Candlewood Suites East was superb. In April 2014, 2 of my buddies and I decided to look for hotel rooms in the Indianapolis area for the 2015 Final Four. Decided that we better get a jumpstart before we were forced to stay an hour outside of the town. We found booking.com had a deal where you can... More 

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TINLEY PARK
Top Contributor
134 reviews 134 reviews
19 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed March 3, 2015

I stayed here recently, and found it to be everything I was looking for. One of the most comfortable beds I ever slept in. The employees were very friendly, and the room was spacious & modern & very clean. It is located in a nice, safe neighborhood, and conveniently located quite close to the interstate. The room had all of... More 

Was this review helpful? Yes 1
Honolulu, Hawaii
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 18, 2015

To be very clear, this is an extended stay hotel, and operates like people live there. When we checked in, we were informed that our room would be cleaned at the one week mark. After 7 days, I asked when the room would be cleaned, and was told that it was supposed to have been cleaned that day (it wasn't).... More 

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Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Thank you for taking time to review the hotel. I am sorry about your experience while at the hotel. After speaking with someone about the situation, I do understand that you were misinformed about your room being able to be cleaned on the holiday. I do apologize for that. I was told that the general manager offered to clean your... More 

Hilliard, Ohio
Top Contributor
51 reviews 51 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

Had a good experience with this hotel.my wife and stayed overnight and went to Indianapolis for a ball gamevery clean rooms good size no problems only one thing I would change. The parking near the hotel seems kind of sporadic maybe having some spaces put aside for guest will be greatly appreciated. I will return next time I'm in town... More 

Was this review helpful? Yes 1
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Good day. Thank you for your response. Yes, the parking can be quite challenging. Although we have designated specific parking for our guests, we have a slight issue with the adjacent hotels' guests not parking in those spots. I apologize for the inconvenience it caused you. I am pleased that you enjoyed the hotel overall. Maybe we will have the... More 

Titusville, Florida
Top Contributor
90 reviews 90 reviews
44 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed December 5, 2014

Subject: Candlewood Suites Indianapolis East Location: Indianapolis, Indiana, United States, North America Title: Not Up to Expectations ID#: 242831067 First of all for the good....the room was nice and the staff was friendly. The items that were not good....the TV had only local channels...no cable channels. When I inquired about it I was told "Dish is working on it" which... More 

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Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest, Thank you for taking time to review the hotel. My sincerest apologies for your experience. You were not alone with the TV experience. All guests were affected. The cable company was working on the problem. It caused great problems and inconveniences for all of our guests. We felt terrible. Regarding the Internet, I hope you informed the front... More 

Omaha, Nebraska
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2014

Suites are spacious, nice and very clean. We stayed with two dogs, staff was very friendly. Great location, easy access from and to interstate I-70. Many restaurants withing a mile or two. Good price (below $100). Highly recommended when on the road trip with your pooches.

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Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest, I'm so glad that you and your pooches enjoyed the hotel. I'm pleased to hear that our hotel was a good fit for your family. If you are ever in the Indy area again we would love another opportunity to serve you. Happy Holidays! More 

Overland Park, Kansas
Top Contributor
78 reviews 78 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 2, 2014

We loved the hotel because of the large room, unexpected amenities, friendly staff and that it's clean. It is pet friendly with a large pet walking area as well as a cute gazebo with a grill to cook on if you wanted to. We would definitely stay there again!

Was this review helpful? Yes 1
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest, Thank you for taking time to review the hotel. It's so great that you enjoyed your stay. I'm so happy to hear that. We hope you give us another try the next time that you are in the Indy area. Happy Holidays! More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2014

When our famished and fatigued family of 6 checked in the attendant gave us the key cards and told us to go to the 3rd floor. We rushed up to the third floor to see that the number on our card was 223. We rerouted to the 2nd floor to go to what we thought was out room. We went... More 

Was this review helpful? Yes 1
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest. I am sorry for your experience at our hotel. I hope this does not sour your view of other hotels such as ours. I am unsure if you spoke with a manager while here. If you would like to do so please contact the hotel at (317) 495-6600. Again, my sincerest apologies for your experience. Best Wishes, More 

Greensboro, NC
Top Contributor
111 reviews 111 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 27, 2014

We have stayed here in the past and it was OK. The location was perfect for our needs, so we returned even though it was not a great experience at times. But they are eliminating some of the problems they had. For one thing,an old spooky large closed restaurant has been removed and now just grass is growing there, greatly... More 

Was this review helpful? Yes 1
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear Guest, Thank you so much for your honest review of the hotel. I am glad to hear that you are pleased with changes in and around the hotel. Thank you for continuing to give us the opportunity to serve you. Best Wishes, More 

Rogers, Minnesota
1 review
2 of 5 stars Reviewed September 10, 2014

Flown in from MN, very hard place to find. My colleague had set up 3 rooms for myself for him and one more. I was the first to get there they didn't have the one name that set it up or my name but they had the 3rd person name in the system. So I named the 3rd persons name... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Thank you for the honest review. My sincerest apology that this was your experience at our hotel. That should have never happened. That is certainly not the norm at our hotel. I completely understand your frustration. I have passed your comments on to the front desk manager to address with the appropriate staff. I do hope that this has not... More 

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