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Candlewood Suites Indianapolis East

2.0 of 5 7040 E 21st Street, Indianapolis, IN 46219
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Candlewood Suites Indianapolis East
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Candlewood Suites Indianapolis East
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41 reviews from our community

Traveler rating
    14
    13
    10
    2
    2
See reviews for
11
5
3
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Honolulu, Hawaii
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

To be very clear, this is an extended stay hotel, and operates like people live there. When we checked in, we were informed that our room would be cleaned at the one week mark. After 7 days, I asked when the room would be cleaned, and was told that it was supposed to have been cleaned that day (it wasn't).... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Thank you for taking time to review the hotel. I am sorry about your experience while at the hotel. After speaking with someone about the situation, I do understand that you were misinformed about your room being able to be cleaned on the holiday. I do apologize for that. I was told that the general manager offered to clean your... More 

Hilliard, Ohio
Senior Contributor
37 reviews 37 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 9, 2014

Had a good experience with this hotel.my wife and stayed overnight and went to Indianapolis for a ball gamevery clean rooms good size no problems only one thing I would change. The parking near the hotel seems kind of sporadic maybe having some spaces put aside for guest will be greatly appreciated. I will return next time I'm in town... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Good day. Thank you for your response. Yes, the parking can be quite challenging. Although we have designated specific parking for our guests, we have a slight issue with the adjacent hotels' guests not parking in those spots. I apologize for the inconvenience it caused you. I am pleased that you enjoyed the hotel overall. Maybe we will have the... More 

Titusville, Florida
Top Contributor
92 reviews 92 reviews
46 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed December 5, 2014

Subject: Candlewood Suites Indianapolis East Location: Indianapolis, Indiana, United States, North America Title: Not Up to Expectations ID#: 242831067 First of all for the good....the room was nice and the staff was friendly. The items that were not good....the TV had only local channels...no cable channels. When I inquired about it I was told "Dish is working on it" which... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest, Thank you for taking time to review the hotel. My sincerest apologies for your experience. You were not alone with the TV experience. All guests were affected. The cable company was working on the problem. It caused great problems and inconveniences for all of our guests. We felt terrible. Regarding the Internet, I hope you informed the front... More 

Omaha, Nebraska
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2014

Suites are spacious, nice and very clean. We stayed with two dogs, staff was very friendly. Great location, easy access from and to interstate I-70. Many restaurants withing a mile or two. Good price (below $100). Highly recommended when on the road trip with your pooches.

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest, I'm so glad that you and your pooches enjoyed the hotel. I'm pleased to hear that our hotel was a good fit for your family. If you are ever in the Indy area again we would love another opportunity to serve you. Happy Holidays! More 

Overland Park, Kansas
Top Contributor
75 reviews 75 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 2, 2014

We loved the hotel because of the large room, unexpected amenities, friendly staff and that it's clean. It is pet friendly with a large pet walking area as well as a cute gazebo with a grill to cook on if you wanted to. We would definitely stay there again!

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest, Thank you for taking time to review the hotel. It's so great that you enjoyed your stay. I'm so happy to hear that. We hope you give us another try the next time that you are in the Indy area. Happy Holidays! More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed November 15, 2014

When our famished and fatigued family of 6 checked in the attendant gave us the key cards and told us to go to the 3rd floor. We rushed up to the third floor to see that the number on our card was 223. We rerouted to the 2nd floor to go to what we thought was out room. We went... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear guest. I am sorry for your experience at our hotel. I hope this does not sour your view of other hotels such as ours. I am unsure if you spoke with a manager while here. If you would like to do so please contact the hotel at (317) 495-6600. Again, my sincerest apologies for your experience. Best Wishes, More 

Greensboro, NC
Top Contributor
106 reviews 106 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 27, 2014

We have stayed here in the past and it was OK. The location was perfect for our needs, so we returned even though it was not a great experience at times. But they are eliminating some of the problems they had. For one thing,an old spooky large closed restaurant has been removed and now just grass is growing there, greatly... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear Guest, Thank you so much for your honest review of the hotel. I am glad to hear that you are pleased with changes in and around the hotel. Thank you for continuing to give us the opportunity to serve you. Best Wishes, More 

Rogers, Minnesota
1 review
2 of 5 stars Reviewed September 10, 2014

Flown in from MN, very hard place to find. My colleague had set up 3 rooms for myself for him and one more. I was the first to get there they didn't have the one name that set it up or my name but they had the 3rd person name in the system. So I named the 3rd persons name... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Thank you for the honest review. My sincerest apology that this was your experience at our hotel. That should have never happened. That is certainly not the norm at our hotel. I completely understand your frustration. I have passed your comments on to the front desk manager to address with the appropriate staff. I do hope that this has not... More 

1 review
1 of 5 stars Reviewed August 31, 2014

My family recently stayed at the candle wood suites at 7040 east 21st Indianapolis and things were OK starting out. However, once the staff got wind of my family being displaced their attitudes began to change. One specific csr by the name if Tree heard of my family being homeless and after such she began to talk very disrespectful towards... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Dear Guest, I am sorry to see your review of our hotel after we went through such lengths to help your family. Please feel free to contact management at gm11815@sohumhotels or call the hotel directly to further discuss your concerns. Thank you, More 

Clarion, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 24, 2014

I have stayed here several times, because it is a very well set up and managed hotel with helpful, friendly staff. Zac on the night desk goes the extra mile. Clean, well furnished, great location just a hop off the interstate. Superb value for the price; I have taken many chains in this price range off my list, but this... More 

Was this review helpful? Yes
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review

Thank you so much for your kind review of our hotel. I am so glad that you enjoyed your stay. I have passed your comments along to the staff. We hope to have the opportunity to serve you again. Best Wishes, More 

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Additional Information about Candlewood Suites Indianapolis East

Address: 7040 E 21st Street, Indianapolis, IN 46219
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Indianapolis East 2*
Number of rooms: 81
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Also Known As:
Candlewood Suites Indianapolis East Hotel Indianapolis

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