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Hilton Garden Inn Indianapolis Northwest

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6930 Intech Blvd, Indianapolis, IN 46278
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Hilton Garden Inn Indianapolis Northwest
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Hilton Garden Inn Indianapolis Northwest
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236 reviews from our community

Traveler rating
    122
    67
    27
    10
    10
See reviews for
65
32
13
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surprise, Arizona
Top Contributor
127 reviews 127 reviews
33 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Older hotel, room set up like Embassy Suites. Sink would not empty. Breakfast definitely not up to par, my wife's omelet was watery, and over use of butter. My pancakes were hard. Very little fruit available in buffet. Service satisfactory. Will not stay in this hotel again.

Was this review helpful? Yes
MKBlair, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for taking the time to complete our guest satisfaction survey regarding your recent stay with us. As a valued guest, your feedback is critical to us as a team. I'm hope that you enjoyed your stay and that we were able to help you relax and make you feel welcome and comfortable. I want to personally apologize for... More 

Indianapolis
1 review
3 of 5 stars Reviewed 2 weeks ago

I left a personal item behind and called from the airport. They transferred me to housekeeping to leave a voicemail. Never got a return call. I have stayed at this location before and the service has been generally been good. The food staff is great and always helpful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MKBlair, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

I want to personally apologize for the frustration that you experienced with us at the Hilton Garden Inn Indianapolis NW. A negative experience like that should never happen at the Hilton Garden Inn at any location! Our hotel and rooms that are prepared for our guests should exceed expectations, never the latter. Your stay should also begin and end with... More 

Cincinnati, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My experience with Hilton Garden Inn was exceptional, the staff was friendly, the lobby was clean and the rooms where clean as well. The hot breakfast was really good. The only thing I could say about the location is there were not a lot of quality restaurants to have a nice dinner near by.

Review collected in partnership with Hilton Garden Inn

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Mandykae B, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for sharing such a great experience!. Please come back and visit us again soon! Warmest Regards, MK Blair Assistant General Manager Hilton Garden Inn Indianapolis NW More 

Rocky Mount, North Carolina
1 review
3 of 5 stars Reviewed 3 weeks ago

I had numerous issues-my room door was not completely shut one day, ants in the bathroom another, very inconsistent food (first two nights food was great, after that, it was mediocre at best)only good thing was Mark the bartender. With all of my issues, I was offered 25,00 points and some free breakfast. So much for the HGI satisfacion guarantee.

Was this review helpful? Yes
MKBlair, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

I want to personally apologize for the frustration that you experienced with us at the Hilton Garden Inn Indianapolis NW. A negative experience like that should never happen at the Hilton Garden Inn at any location! Our hotel and rooms that are prepared for our guests should exceed expectations, never the latter. Your stay should also begin and end with... More 

Russellville, AR, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Used for business. Nice place to stay. Will stay here again next year. Very friendly staff, from the Management all the way to the cleaning staff. Busy place but still quiet enough to sleep and get your work done.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mandykae B, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for sharing such a great experience! I was so pleased to read that our staff made such a wonderful impact on your stay! This is the kind of experience we strive for. Please come back and visit us again soon! Warmest Regards, MK Blair Assistant General Manager Hilton Garden Inn Indianapolis NW More 

Indianapolis, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Great location not far from I-465, good amenities and nice/helpful staff. I was only there for a brief stay, however, if I could have stayed longer, I would've loved to. Staff helped my stay feel welcomed and comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike A, Assistant General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Jason K, Thank you so much for taking the time to share your experience. We love hearing that our guests felt welcome and at home. We hope to see you again soon! Warmest Regards, Mike Arnold Assistant General Manager Hilton Garden Inn Indianapolis NW More 

Floyds Knobs, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The service I received at this hotel started with my check-in experience. It was so fast and efficient! The hotel was extremely clean and the room was pristine through and through. Lastly, the bed was very well-appointed and comfortable. I slept almost like I was at home!!! I would highly recommend this hotel and definitely plan to stay there again... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike A, Assistant General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

MargaretB, Thank you so much for sharing such a great experience! I was so pleased to read that our staff made such a wonderful impact on your stay! This is the kind of experience we strive for. Please come back and visit us again soon! Warmest Regards, Mike Arnold Assistant General Manager Hilton Garden Inn Indianapolis NW More 

Urbana, Illinois
2 reviews
4 of 5 stars Reviewed 5 weeks ago

Family needed an overnight accommodation prior to airport/departure next day. Prompt attention, courteous staff. Clean rooms and excellent breakfast service. Breakfast staff were attentive and delivered on service and quality.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike A, Assistant General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

RenitaJ, Thank you so much for sharing your experience. We were very glad to hear you and your family enjoyed your time with us! Come back and see us anytime! Warmest Regards, Mike Arnold Assistant General Manager Hilton Garden Inn Indianapolis NW More 

Georgia
Top Contributor
69 reviews 69 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 17, 2015

We stayed here during the "Final Four" as it was as close as we could find. Hotel is nice enough. A continental breakfast would have been nice. Also we had ants in our bathroom -- my fault for not telling anyone, but we were in the hotel so rarely (leave in AM then come back for bed) that in the... More 

Was this review helpful? Yes
Mike A, Assistant General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Rogerzd, Thank you so much for taking the time to share your feedback. Please accept my sincerest apologies for the issue you experienced with ants in your bathroom and know we have had our team thoroughly inspect the room to remedy the problem. We hope you will come back to visit us again in the future. Warmest Regards, Mike Arnold... More 

Cedar Lake, United States
1 review
4 of 5 stars Reviewed April 15, 2015

This hotel was easy to find, the staff extremely courteous and helpful. The inclusion of a complimentary continental breakfast would've been a nice addition. The rooms were clean. There was a tournament where numerous youth were present yet the sound was kept to a minimum.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike A, Assistant General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Lauren P, Thank you so much for sharing such wonderful comments. We were so happy to hear you had a great stay on such a busy weekend! Warmest Regards, Mike Arnold Assistant General Manager Hilton Garden Inn Indianapolis NW More 

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