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Hilton Garden Inn Indianapolis Northwest

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6930 Intech Blvd, Indianapolis, IN 46278
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Hilton Garden Inn Indianapolis Northwest
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247 Reviews from our TripAdvisor Community

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Traveler rating
    128
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    27
    13
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Sarasota, Florida
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel helped change my view of Indianapolis. It is really amazing how a hotel can really influence your initial perspectives on a city. This was my second stay in Indy, but first at the Hilton Garden Inn. The staff at the the Hilton Garden Inn were friendly, helpful, and seemed to genuinely care that I had a great visit.... More 

Was this review helpful? Yes
Lincoln, Nebraska, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel staff are very courteous and professional. The digital pre-checkin was a pleasant surprise as I received the exact room I'd checked in to a couple of days earlier. The condition of the hotel and rooms is excellent!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for the wonderful and positive review regarding your recent experience with us! I am so glad that you enjoyed your stay and that the service of the staff exceeded your expectations. It's also good to hear that you felt welcome and comfortable in the room that our staff specially prepared for your arrival. I will be... More 

Lombard, Illinois
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Peaceful grounds, quiet rooms, extremely friendly hotel staff. Right off the highway on the west end of town, so close proximity to all of Indy. A bare-bones room but spotless clean. Breakfast is not included with the room but a really nice lobby restaurant and coffee or tea to go!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for taking the time to share a wonderful review regarding your recent experience with us! We greatly appreciate all of your compliments and feedback and I will be sure to share them with the staff here. I'm so glad that you enjoyed your stay with us and that we were able to make you feel welcome and comfortable... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great value. Modern hotel with all of the amenities. Close to downtown, shopping and local restaurants. Hotel has an airport shuttle. Location of was perfect next to Hwy 65 to get to all events. Hotel was full and no one came to clean our room till 5pm, we got towels only first day. Pillows were too soft for me.

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for the 5 star review and for taking the time to share your feedback with us! We greatly appreciate your compliments and I am so glad that you enjoyed your stay with us. It's always great to hear that we were able to make you feel at home and allow you to relax. I apologize for... More 

Lakeville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Stay away from the restaurant and bar at this hotel. Service is poor, and slow. Servers make you feel as though you are Inconveniencing them for asking for food, or anything for that matter. For what you pay for the food, it is not that great either.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for taking the time to share your experience that you had at our hotel. I sincerely apologize for the lack of service that you received from our restaurant staff and under no circumstances, should that ever happen at our hotel. I greatly appreciate you bringing this to our attention, so that we may take the necessary actions to... More 

Gahanna, Ohio
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel was very nice, clean. Room was good - air conditioner a bit odd/on off rather loud. Caught off-guard with no morning breakfast (aside from 'for pay'). Location worked perfectly for trip from Columbus to Chicago.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for taking the time to share your comments about your recent stay at our hotel! We greatly appreciate any and all feedback that we receive from our valued guests. It's good to hear that you enjoyed your stay and that you enjoyed the nice, clean room prepared for your arrival! I apologize that the breakfast was not included... More 

Boston, Massachusetts
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I stayed here for business. When I called to book, I was hung up on, so I booked online (through Southwest) instead. I arrived at around 8:45pm, checked in and was starving, but fortunately the kitchen was listed as being open until 10pm. I called room service just before 9pm - no answer. I walked down to the "restaurant" and... More 

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you very much for taking the time to share your comments regarding your recent experience with us. We love to hear from our guests and always appreciate any feedback we receive. I am so sorry that the restaurant closed before you arrived to our hotel and I will use your comments as training with the staff, so that way... More 

Fenton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised at how quiet and relaxing this hotel is. Very clean. Front desk employees were very helpful. We liked the location of the hotel in close proximity to getting on and off the expressway.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ShannonTownsend, General Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

I would like to personally thank you for taking the time to complete a review regarding your recent experience with us at our hotel. I am so glad that we were able to make you feel welcome, comfortable and allow you to relax during your visit in Indianapolis. I will be sure to pass on your wonderful compliments to the... More 

Pensacola
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We found this Motel on GPS when a crash stopped traffic on I65 but it was a good experience. We were surprised in having to pay for breakfast, but we didn't read what we should have. They could not handle the orders for hot breakfast and we gave up. Some waited a long time. This motel was a gift from... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MKBlair, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you very much for taking the time to share your comments regarding your recent experience with us. We love to hear from our guests and always appreciate any feedback we receive. I am pleased to hear that you enjoyed your stay with us and that we saved you from a travel pile up, Please visit us again. We apologize... More 

drycleaned
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Several things rubbed me the wrong way during this visit and gave me the impression that the hotel staff did not care about its guests. Usually these hotels have wonderful breakfasts, but during my family's stay they informed us that the hot breakfast would not be able to include omelets and that the waffle maker was broken. I had to... More 

Was this review helpful? Yes
MKBlair, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

I want to personally apologize for the lack of service during your stay. We want our guests to have the best stay possible where everything goes smoothly and we exceed your expectations. We are currently working on using your comments for our upcoming meeting to further train the staff. I greatly appreciate you bringing this to our attention so that... More 

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