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Fairfield Inn & Suites Indianapolis Downtown

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501 West Washington Street, Indianapolis, IN 46204
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Fairfield Inn & Suites Indianapolis Downtown
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Fort Wayne, Indiana
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My friends and I had our annual girls weekend in Indy this year and this hotel was the perfect location for us. We could walk to everything including the Colts v Bears game and the bars and restaurants downtown. We enjoyed walking the canal and Mass ave was only about a 20 minute walk as well. I would love to... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We are glad that you and your friends were able to enjoy so much that Indianapolis has to offer and that we were able to make it convenient for you. We hope to host you again in the future. More 

Chicago, Illinois, United States
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Very convenient for my recent GenCon stay. Walk to Convention Center, stadiums,White River State Park, historic Canal walk and Eiteljorg Museum. Hotel is new and staff was very friendly and accommodating. Room was quite comfortable. TGIFridays on site had a kitchen that stayed open late. I feel like it was way overpriced for my stay because of the convention, but... More 

Was this review helpful? Yes 1
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking time to respond to our survey. We hope that you enjoyed your time at Gencon and that you were able to experience all that Indianapolis has to offer. As one of Marriott's more economic hotels you will find that even during big conventions we stay very competitive in our pricing. We hope to see... More 

Greater Cincinnati
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is nice, it is part of the large Marriott Cluster/Campus in downtown. The breakfast is a little different every morning and free. This Hotel has room service that is provided by TGIF and is open late. The Hotel has a few bad rooms that have no view except the backside of the JW Marriott. Parking is not free.... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank yoy for taking the time to give us your feedback. Your business and opinion mean a lot to us. We are pleased that you find our facility convienent for your time in Indianapolis. We may be a smaller property than the JW but it allows us to give more personalized service to really exceed your expectations. We... More 

Mesa, Arizona
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent a 5 day trip to Indianapolis to attend a 3 day event at Lucas Oil Stadium over this past weekend. This Marriott is a great location for all downtown events and is close to all their great Restaurants. We were able to walk a short 1/4 mile to the Stadium. This Hotel is connected to the JW Marriott and... More 

Was this review helpful? Yes
Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for sharing feedback with us regarding your stay! I apologize for the inconvenience you experienced with housekeeping during your stay. This is certainly not the norm at our hotel, and I have shared your experience with the team to avoid this happening again in the future. We do hope you'll give us another chance in the future. More 

Columbus, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I loved that Marriott had several of its hotels located in one location. New, clean and trendy. Super close to everything we needed... NCAA museum, the canal, downtown, restaurants. It was so easy to get to. Very friendly staff. Unfortunately, the day we checked in, one of the elevators was not working and it was a very busy weekend... my... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking time to give us your feedback. We are so glad that you enjoyed your time in Indy anf that we were able to make your stay convienent. We apologize for the elevator being broken and have sense had it fixed. We hope to have a chance to give you the complete package next time. More 

Minerva, Ohio
Level Contributor
59 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Cleaner and Friendlier is what the front desk clerk said their "motto" was for the hotel when we complimented her on just that! The parking was very easy for a downtown hotel and at $25 per day wasn't a bad price either. The hotel is in a nice central location if you would like to walk downtown, to the zoo... More 

Was this review helpful? Yes 1
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Jerry, Thank you for taking the time to give us your feedback. Your opinion and business mean a lot to us. We appreciate your kind words. We preach our motto loud and proud. We are please that we were able to uphold that values and exceed your expectations. We look forward to seeing you again in the future. More 

Greensboro, North Carolina
Level Contributor
342 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Called the morning of our arrival, to confirm a king room and a refrigerator. Was assured that both requests would be met. Explained that arrival would be after midnight. Upon arrival (2 am), we could have a king with no refrigerator, or 2 double beds (for my wife and I) with a refrigerator. After explaining my morning phone call, the... More 

Was this review helpful? Yes
Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Mr. Ryan, Thank you for providing feedback regarding your stay with us. I apologize for the inconveniences you experienced while staying at our hotel. We try to provide an exceptional stay for each of our guests, and unfortunately, in this case it sounds like we fell short. I know we addressed your concerns while you were still at the hotel,... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My son and I are staying at this hotel for GenCon, the massive gamer convention. Valet parking service and check in were smooth with friendly and efficient greeters and personnel. The lobby has a nice bar/coffee stand and a small sundries store. Our room was ready, clean, with a great view of some downtown venues. This hotel is part of... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We strive everyday to do exactly what you stated, give friendly service and a clean room at an economical price. GenCon was a very busy week for us, we are so glad that our values were still able to shine through. We hope to see you again... More 

LaPorte
Level Contributor
122 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 22, 2015

Very clean hotel. Easy to find. They have a parking garage which is nice but they do not warn you that is will cost you $25.00 to park in there. Seen the valet parkers drive(would not let them drive my car). Beds were great, nice white sheets and covers on beds. Small closet in our room. To my knowledge there... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Brenda, Thank you for giving us your feedback. We are glad that overall you enjoyed your stay with us and that we were able to provide clean and friendly service. I apologize that you were displeased with the parking garage however, I think you will find we are very comparable to the other downtown properties. We hope to have the... More 

Marco Island, Florida
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 18, 2015

Nice locations near parks, two downtown museums, sporting venues. Beautiful area with extremely nice folks from valets to front desk. Good free lobby breakfast with multiple options to fill your tummy before venturing out. Rooms were clean and adequate in size and not far from the Indianapolis airport. Use Bridget as your taxi service,. She is always around and quite... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We appreciate your kind words. We strive every day to provide clean and friendly service. I'm glad we were able to succeed your expectations and that our facility made your trip convienent. We hope to see you again next time. More 

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