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Fairfield Inn & Suites Indianapolis Downtown

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501 West Washington Street, Indianapolis, IN 46204
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Fairfield Inn & Suites Indianapolis Downtown
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Level Contributor
306 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Called the morning of our arrival, to confirm a king room and a refrigerator. Was assured that both requests would be met. Explained that arrival would be after midnight. Upon arrival (2 am), we could have a king with no refrigerator, or 2 double beds (for my wife and I) with a refrigerator. After explaining my morning phone call, the... More 

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Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My son and I are staying at this hotel for GenCon, the massive gamer convention. Valet parking service and check in were smooth with friendly and efficient greeters and personnel. The lobby has a nice bar/coffee stand and a small sundries store. Our room was ready, clean, with a great view of some downtown venues. This hotel is part of... More 

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LaPorte
Level Contributor
122 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean hotel. Easy to find. They have a parking garage which is nice but they do not warn you that is will cost you $25.00 to park in there. Seen the valet parkers drive(would not let them drive my car). Beds were great, nice white sheets and covers on beds. Small closet in our room. To my knowledge there... More 

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Marco Island, Florida
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice locations near parks, two downtown museums, sporting venues. Beautiful area with extremely nice folks from valets to front desk. Good free lobby breakfast with multiple options to fill your tummy before venturing out. Rooms were clean and adequate in size and not far from the Indianapolis airport. Use Bridget as your taxi service,. She is always around and quite... More 

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We appreciate your kind words. We strive every day to provide clean and friendly service. I'm glad we were able to succeed your expectations and that our facility made your trip convienent. We hope to see you again next time. More 

Cary, North Carolina
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Across the street from the Indian museum and river walk. Easy walk into downtown. Jessica at front desk is GREAT. Unfortunately while there we had to call 911 as my dad got very ill. Jessica helped us thru all that and with lots of other questions about the area as well. The downside is that we had to extend our... More 

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Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for sharing feedback regarding your stay with us. I am sorry to hear that one of your group members fell ill during your trip. Of course, we care about our guests and we try to help them out with their unexpected issues. However, we are limited to what we can do. If we don't have the room program... More 

Puyallup, Washington
Level Contributor
166 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a NCAA meeting. Just a short walk to the NCAA and also easy walk to the JW Marriott through the parking garage. Room has been updated with walk-in shower and updated colors. Friendly staff and upgrade breakfast. Good spot to see the sights with museums right across the street.

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. I'm glad that our location made your trip to Indianapolis easy and convienent. We hope to see you again at the next NCAA meeting. More 

Scottsdale, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here with my friend during the last weekend in June for a convention at the Indiana Convention Center. The location of this hotel is excellent, it's right across the street from Victory Field where the Indianapolis Indians plays, few streets over from the White River State Park, and few miles away from the Lucas Oil Stadium. The check-in... More 

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Justine M, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us such a detailed response. We alsways like to know we are doing right and what we can improve on. We are so glad that you enjoyed your visit and it was a pleasure for us to host your group. We hope to see you again next year. More 

Atlanta, Georgia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 2, 2015 via mobile

I had the most WONDERFUL stay at this hotel! Jazmine & Jessica, two of the hotel attendants, were the absolute best! The room was amazing and clean. There was a dog made out of towels & wash cloths that greeted us on the bed in my room! I thought that was very creative and made me feel immediately welcomed. The... More 

Was this review helpful? Yes 1
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Ashli, Thank you for all of your warm feedback. I will be sure to pass on your kind words to the staff. We are so pleased that we were able to provide you clean and friendly service that made your stay great. We can't wait to host you again next time More 

Highland, Illinois
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 31, 2015

Very nice clean place. Able to sleep without hearing noise. Room was plenty dark. Elevators to your floor required using your keycard which was actually good as it was a good security feature. Check-in was fast as was check-out. I would have given this place a 5 rating except for the parking charges. It said $25 pe rday but when... More 

Was this review helpful? Yes 1
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking time to give us your feedback. We are very glad that overall you had a pleasent experience. We are sorry for the inconvienence that you had with parking. We hope to have a second chance to make your entire stay wonderful in the future. More 

West Haven
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 26, 2015

The Fairfield seems to be new construction attached to the Marriott. Both the Marriott, Fairfield and another associated hotel share the underground parking ramp. As you drive into the ramp, you look for the entrance to your particular hotel. Although you pay for parking, it is plentiful and convenient. Check-in was very friendly, the room was nice, the breakfast was... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Charles, Thank you for taking the time to provide such detailed feedback. We really appreciate your business and opinion. I'm so glad that we were able to provide clean and friendly service that exceeded your expectations. We try very hard to return all items left at the hotel. We look forward to seeing you again soon. More 

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