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Fairfield Inn & Suites Indianapolis Downtown

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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501 West Washington Street, Indianapolis, IN 46204
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Fairfield Inn & Suites Indianapolis Downtown
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Ranked #48 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars Reviewed March 25, 2015
trh217 Derby, United Kingdom
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185 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wilmington, Massachusetts
1 review
1 of 5 stars Reviewed 1 week ago NEW

Booked two rooms for 3 days for four people. Printed reservation info listed here Your reservation •Fairfield Inn & Suites Indianapolis Downtown Indianapolis, USA •Check-in •23 Feb 2015 Mon •Check-out •26 Feb 2015 Thu •Nights •3 •Room type • ◦2 Double Room, 2 Double Beds ◦ Breakfast Included ◦ Free Wifi ◦ Free Highspeed Internet Wasn't even worth the paper... More 

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Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for providing feedback regarding your experience at the Fairfield Inn. We would like to apologize that Venere.com did not properly book your reservation with our hotel. We often suggest to our guests that it is best to book directly with Marriott to ensure that your reservation will be as expected. I am glad we were able to help... More 

Derby, United Kingdom
Top Contributor
69 reviews 69 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 25, 2015

I spent 9 nights here and was very satisfied. On arrival after a 22 hour journey, the bright welcome from Jessica at reception was appreciated. I was unfortunate to get stuck in the lift on the way up to my room (for all of about 2mins) and within minutes I had a phone call from Jessica apologising for the inconvenience... More 

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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 18, 2015

Not bad, but room service is only from TGI Fridays across the street and is horrible and always messes up order. On the bright side, you are connected to JW Marriott so you can easily walk over to their restaurant. No breakfast really and very slim selection in the mini store. But overall clean and descent hotel.

Was this review helpful? Yes
Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Mike, Thank you for taking the time to share feedback regarding your recent stay at the Fairfield Inn. I have forwarded your comments along to the manager of TGIF so that he is aware of the issue as well. We do hope to host you again in the future! More 

Sandy, Utah
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2015

I typically wait until my trip ends before I write a review. Not today! I've only been on property for a few hours, and already I am blown away. The front desk agent (Jessica) was spot on in what you expect from Marriott. She welcomed me, gave me some great dining advice, offered an upgraded room (as they are in... More 

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking time to give us your feedback, especially during your stay! I absolutly plan on praising Jessica and showing the team your nice comments. We aim to make our guests feel welcome from start to finish. We hope you enjoyed the breakfast and look forward to serving you again in the future. More 

Arlington, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 10, 2015

For the money, it's a more than decent place to stay. Has a TGIF which can be handy if you don't want to walk for dinner. The Internet is freaking fast.... I think it's the best. Westin has about 20mbs, but Fairfield is twice as much. Yeah, literally, 40mbps internet. JW has about 12mbps max. Has free breakfast which is... More 

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for your feedback. Your opinion and business really matter to us. We just recently upgraded our internet, it is great to hear that it made your stay more enjoyable. We always try to deliver a clean room and friendly service at an affordable price. We look forward to providing you with another nice stay in the... More 

Cleveland, Ohio
Top Contributor
484 reviews 484 reviews
139 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed February 24, 2015

great location, very solid hotel, very good staff. easy walking distance to downtown. virtually across the street from white river state park & ncaa headquarters. friendly staff - find them to be very accomodating. rooms are clean and nicely appointed. bed is very comfortable. decent workout room. recommend

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. I'm glad to hear that our facilities made your stay pleasent and convienent. We always strive to be clean and friendly, it's good to know we hit the mark with you stay. We look forward to seeing you again in the future. More 

Norwood, Massachusetts
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 18, 2015

If you're looking for a lovely hotel, perfectly located downtown (right across from the Indiana State Museum and beside the White River State Park) then Fairfield's the best bet! It is very affordable, too. I was expecting a budget hotel-look to it, but it was way better! Absolutely loved staying there and the staff was very friendly and personable. The... More 

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Connor, Thank you for taking the time to give us your feedback. Your opinion and business are very important to us. We are so happy that overall you enjoyed your stay and that the facilities went above your initial expectations. We have notified our engineering department about the fluctuating shower tempatures and hope to have this problem fixed quickly. We... More 

Senior Contributor
42 reviews 42 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 17, 2015

Our family of 5 stayed in this hotel during a recent gymnastics meet for our children that was held at the convention center. We were overall very pleased with the hotel, but there are a few improvements that can be made. We love staying in a hotel with a suites option. Although the room was smaller than any Embassy Suites... More 

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Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for taking the time to provide feedback regarding your stay with us! It is feedback like yours that helps us to continue improving upon each guest's stay. We look forward to hosting your stay next time! More 

Top Contributor
135 reviews 135 reviews
16 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed February 15, 2015

My wife and I stayed here on a Friday night. The room was clean and the hotel is relatively new but the amenities are lacking a little. I've stayed several times at the Marriott Courtyard next door and its a bit more upscale and I think the rooms are a little larger. Once again, nothing bad but I'd prefer to... More 

Was this review helpful? Yes
Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for taking the time to share feedback regarding your recent stay with us. As a select service hotel Fairfield Inn does tend to be smaller than the Courtyard hotels. I am glad that your room was clean and you enjoyed your stay with us. We hope to have you again in the future! More 

Illinois
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 27, 2015

I got my room on Priceline for only 50$...Room had a king bed and room for nothing else, which was fine because I was staying alone. Linens and bed were comfortable. Bathroom was immaculate. It was perfect for a place to sleep after a night on indy. Close enough to walk anywhere downtown, but after walking to Mass Avenue we... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking time to respond and give us your feedback. We appreciate your opinion and business. I'm glad that you enjoyed your stay as well as your time in Downtown Indy. We understand your feelings about the toilet paper and are actually in the process of switching out to a more durable 2 ply roll. We... More 

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