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Fairfield Inn & Suites Indianapolis Downtown

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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501 West Washington Street, Indianapolis, IN 46204
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Fairfield Inn & Suites Indianapolis Downtown
Best prices for: 1 room 1 guest
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Ranked #48 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Pilgore Highland, Illinois
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191 Reviews from our TripAdvisor Community

Traveler rating
    67
    94
    22
    3
    5
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38
39
15
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Highland, Illinois
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice clean place. Able to sleep without hearing noise. Room was plenty dark. Elevators to your floor required using your keycard which was actually good as it was a good security feature. Check-in was fast as was check-out. I would have given this place a 5 rating except for the parking charges. It said $25 pe rday but when... More 

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West Haven
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Fairfield seems to be new construction attached to the Marriott. Both the Marriott, Fairfield and another associated hotel share the underground parking ramp. As you drive into the ramp, you look for the entrance to your particular hotel. Although you pay for parking, it is plentiful and convenient. Check-in was very friendly, the room was nice, the breakfast was... More 

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Carmel, IN
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Daughter & her son & I stayed here for convenience to Natatorium. She could drive him there early for warmup, and was also a coach for a younger age group. Then I could take my time getting ready and took taxi to the meet, then came back to hotel with them. One free parking spot allowed with a room, but... More 

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, I'm glad that our facilities provided a convenient place for your family to stay during the swim meet. It sounds like the extended king suite was able to meet all your families needs. We hope to see you again next year. More 

Columbus, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here when I was traveling for a conference. The check-in process was so quick and easy, and Jessica, at the front desk, was just awesome! The cleaning staff even left a little note in my room each day, "Have a great day"...with a few towels made to look like an elephant. The WiFi was super fast and the... More 

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, I'm so glad that we were able to exceed your initial expectations of our property. We strive everyday to go above and beyond, giving our guests a little something special. I will be sure to praise Jessica in our next huddle. We look forward to having you back in the future. More 

Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel when we attended the Kenny Chesney concert recently. The location was perfect. There is a TGIF attached to the hotel, which is very convenient. There is a nice complimentary breakfast also available. Lucas Oil stadium is an easy walk from the hotel. There are several area attractions also near-by. Overall a perfect location.

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We are so glad that our facilities made your trip convienent and that you enjoyed your weekend in Indianapolis. We look forward to hosting you again in the future. More 

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Hotel itself was nice. Check-in was a breeze. We paid $29 for valet parking & they lost our car. They mixed up the tickets & brought us someone else's vehicle. Took 30 minutes to figure out the mess. They even had my husband looking through the keys to figure out which ones was ours.

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Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Bre, Thank you for taking the time to give us your feedback. While we are happy that the hotel and check-in were accommodating for you, we apologize that you and your husband had a problem with valet. I will be sure to pass on your response to them for training purposes. We hope to see you again in the future... More 

Wilmington, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Booked two rooms for 3 days for four people. Printed reservation info listed here Your reservation •Fairfield Inn & Suites Indianapolis Downtown Indianapolis, USA •Check-in •23 Feb 2015 Mon •Check-out •26 Feb 2015 Thu •Nights •3 •Room type • ◦2 Double Room, 2 Double Beds ◦ Breakfast Included ◦ Free Wifi ◦ Free Highspeed Internet Wasn't even worth the paper... More 

Was this review helpful? Yes 1
Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Thank you for providing feedback regarding your experience at the Fairfield Inn. We would like to apologize that Venere.com did not properly book your reservation with our hotel. We often suggest to our guests that it is best to book directly with Marriott to ensure that your reservation will be as expected. I am glad we were able to help... More 

Derby, United Kingdom
Top Contributor
79 reviews 79 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 25, 2015

I spent 9 nights here and was very satisfied. On arrival after a 22 hour journey, the bright welcome from Jessica at reception was appreciated. I was unfortunate to get stuck in the lift on the way up to my room (for all of about 2mins) and within minutes I had a phone call from Jessica apologising for the inconvenience... More 

Was this review helpful? Yes 1
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We apologize that you got stuck in the elevator but, we are pleased that we were able to recover in a way that met your expectations. I'm glad that we were abl to make your stay pleasent from start to finish especially on such a long visit.... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 18, 2015

Not bad, but room service is only from TGI Fridays across the street and is horrible and always messes up order. On the bright side, you are connected to JW Marriott so you can easily walk over to their restaurant. No breakfast really and very slim selection in the mini store. But overall clean and descent hotel.

Was this review helpful? Yes
Melinda N, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Mike, Thank you for taking the time to share feedback regarding your recent stay at the Fairfield Inn. I have forwarded your comments along to the manager of TGIF so that he is aware of the issue as well. We do hope to host you again in the future! More 

Sandy, Utah
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2015

I typically wait until my trip ends before I write a review. Not today! I've only been on property for a few hours, and already I am blown away. The front desk agent (Jessica) was spot on in what you expect from Marriott. She welcomed me, gave me some great dining advice, offered an upgraded room (as they are in... More 

Was this review helpful? Yes
Justine M, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review

Dear Guest, Thank you for taking time to give us your feedback, especially during your stay! I absolutly plan on praising Jessica and showing the team your nice comments. We aim to make our guests feel welcome from start to finish. We hope you enjoyed the breakfast and look forward to serving you again in the future. More 

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