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Hilton Garden Inn Indianapolis Airport

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8910 Hatfield Drive, Indianapolis, IN 46241
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Hilton Garden Inn Indianapolis Airport
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431 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Indianapolis Airport
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

stayed to park and fly. On our return, we stopped for dinner before heading home. Bree was fabulous. She was very attentive and made sure that we were well taken care of. One of the best experiences that my husband and I have had.

Was this review helpful? Yes 1
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Eddieandcarmie, Thank you for choosing to stay with us and taking time to leave us a review. I am happy to hear you enjoyed our park and fly program and that Bree was able to go above and beyond in making your dining experience memorable. Bree is a new addition to our team and I will be sure to... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed February 12, 2015

Amy (waitress in the restaurant) was excellent...friendly, great recommendations on meals, great service. Food is good. Hotel location is good. Rooms are clean, new. Airport shuttle was fast with friendly service even mid-day (Mohamed). Good people here.

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Melissa T, Thank you for taking your time to leave us a review! I am glad to hear that Amy took great care of you in the restaurant and that Mohammad was able to make your shuttle experience memorable. We appreciate you choosing to stay with us and look forward to serving you again the next time you are... More 

New Brunswick, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 7, 2015

Beds are absolutely horrid. Typically when I stay at a garden thy have the feather beds, the ones here are slab beds. When checking in I was not welcomed as a diamond and i was not offered an upgrade, although hotel was empty. I go to restaurant 90 minutes before posted closing and i feel like i am being rushed... More 

Was this review helpful? Yes 1
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you... More 

Lawrenceville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

great place to stay for park and fly, very nice, clean hotel and very friendly, helpful staff. Rooms were quite and good, free WiFi. Always coffee and cocoa in the lobby. We did not have food or use the bar, but the lobby was very nice. Could improve on the shuttle service, flew in late with a large group, going... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Jerri P, Thank you for taking the time to leave a review for our hotel. I am glad to hear you enjoyed your stay and were able to utilize our great park and fly program. We appreciate your business and look forward to having you stay with us again the next time you are in our area! Thanks, Genny More 

Collierville, United States
1 review
5 of 5 stars Reviewed February 4, 2015

This hotel is in a great location for my business and close to the IND airport. Everyone is very friendly from desk staff to dining, room service and housekeeping. Crystal cleaned my room and i ran into her a few times while in the hotel, very friendly and asked if i needed anything special or anything she could do to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Bradley K, Thank you for taking time out of your busy schedule to leave us a review. I am glad to hear you enjoyed your stay and that Crystal was able to make it memorable for you. I will be sure to give her a high five and a job well done! We know you have a choice and we... More 

Lafayette, United States
2 reviews
5 of 5 stars Reviewed February 4, 2015

This hotel was excellent. Marcella and Jamie were amazingly kind and worked very hard to get me a king sized room at a great price due toil my being stranded due to snowstorms. The room was clean, new, and exceptionally comfortable. Very close to the airport, quiet. I couldn't have asked for a better stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Candace, Thank you for taking the time to leave us a review. I am sorry to hear you were stranded due to the weather. Thank you for choosing to stay with us. I am glad Jamie and Marcella were able to meet your needs and make your stay pleasant. We look forward to serving you again the next time... More 

Simpsonville, South Carolina
1 review
5 of 5 stars Reviewed January 28, 2015

I had dinner in the hotel resturant and was served by a delightful server named Amy. She recommended the pork filet with mashed potatoes that were a great choice. I would recommend this hotel and resturant. Ask for Amy.

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Sayle, Thank you for taking the time to stop by and leave us a review! I am glad to hear that you enjoyed our onsite Garden Grill and lounge during your stay. Amy is a great help in making awesome recommendations for dinner and I am glad she was able to assist you. I will be sure to give... More 

1 review
5 of 5 stars Reviewed January 28, 2015

Friendly staff, and food was fresh. Amy, at the restaurant was very friendly as well.The hotel is very close to the airport and convenient to downtown Indianapolis. I certainly try to. Is it this hotel as much as possible when I'm doing business here nearby.

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Saratogade, Thank you for choosing to stay with us! I am glad to hear you enjoyed the restaurant onsite when you stayed with us! Amy is a great asset to our Garden Grill and I will be sure to give her a Great Job! Thank you again for staying with us and we look forward to serving you again... More 

Louisville,KY, United States
1 review
5 of 5 stars Reviewed January 28, 2015

From staff to condition of property-all first rate, Lived there for over three weeks and each encounter ,if remember me or not,was what I was in need of and how to help me. Will seek out this location again /if allowed by employer. DEG

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear David, Thank you for leaving us such a good review. We are glad to hear you enjoyed your stay with us while in town for an extended period of time. We look forward to serving you again the next time you are in our area. Sincerely, Genny Pickle More 

Dartmouth, NS, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 22, 2015

Made full use of facilities (room, gym, pool, hot tub, dining, shuttle). Staff are incredibly friendly. Super fast check-in and check-out. Immaculately clean in all areas. Well designed rooms with great supplies and comfortable beds and furniture.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Genevieve P, Director of Sales at Hilton Garden Inn Indianapolis Airport, responded to this review

Dear Eric R, Thank you for taking the time out of your busy schedule to leave us a review. I am happy to hear that you were able to enjoy all of the great amenities that we have to offer. We look forward to serving you again the next time you are in our area! Thanks, Genny Pickle More 

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