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Quality Inn of Indy Castleton

2.5 of 5
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8380 Kelly Lane, Indianapolis, IN 46250 (Formerly Jameson Inn)
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Quality Inn of Indy Castleton
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Ranked #76 of 183 Hotels in Indianapolis
A recent review
4 of 5 stars Reviewed October 8, 2014
KTA-ID Boise
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46 reviews from our community

Traveler rating
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    24
    6
    1
    1
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16
9
2
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quality Inn of Indy Castleton
See the most recent reviews
Boise
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2014

I didn't expect much, and therefore I was pleasantly surprised at how nice the room was appointed. It was large, clean, in a convenient location, and inexpensive. The staff were competent and helpful. The breakfast is typical but plentiful, and free coffee and tea all day.

Was this review helpful? Yes
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for writing a review about the Quality Inn! We are very pleased to hear that you were surprised by the great value of the hotel! We are updating our breakfast to include more hot items here shortly and I hope you come visit us soon to see the new changes! Thank you More 

Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 23, 2014

The bed was super firm. We had to ask for 4 more pillows (total of 8) and that just was not enough to overcome the firmness. The staff was great and the breakfast was as described. Conveniently located and easy to get in & out.

Was this review helpful? Yes
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

We would like to thank you for taking the time out and writing a review about the Quality Inn. I am very sorry to hear that our beds were too firm and that you didn't get the comfort you deserve. I am glad to hear that my staff was able to provide you with more pillows to relieve some of... More 

Milton, Georgia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2014

I was traveling with my adult daughter and miniature wirehaird Dachshund to a dog show in Columbus, IN, but had family in Carmel, IN who I wanted to spend most of our free time with. The location of the Quality Inn - Castleton was great for this. What really struck me was the comfort of the beds and linens (with... More 

Was this review helpful? Yes
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for taking the time out and writing a review about the Quality Inn. We are very pleased to hear that we were able to accommodate you and your family (pup included)! We hope that you enjoyed the dog show and catching up with family! We hope to see you again whenever you are in the area! Thank you. More 

lovet-travel11
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 31, 2014

Stay for two nights on a vacation trip to visit Indy Zoo and Children's museum. This hotel is good location if you do not want to stay downtown hotels. Service is good. Free breakfast with good variety. During the day free pop corns are offered. Swimming pool is outdoor. Near plenty of restaurants and grocery store. In a safe neighborhood.

Was this review helpful? Yes 2
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for taking the time out and writing a review about our hotel. We are glad to hear that we were able to meet your needs and give you an enjoyable stay! We hope that you had a blast at zoo and museum. Hope to see you again soon! Thank you More 

Indianapolis
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

We were very pleased with our stay. The room was clean and the service was outstanding. The exterior was landscaped beautifully and the parking lot had been freshly seal coated. Breakfast was great and the hotel takes pets. We will stay again when we are back in Indianapolis in October.

Was this review helpful? Yes 1
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for taking the time out and writing a review about our hotel. We are very pleased to hear that you had a great stay with us! We are also glad to hear that you will be visiting us again in October! We can't wait to see you then! Thank you! More 

Illinois City, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2014

We had 4 adults and 2 small children. We had rooms across from each other which was convenient. There was a small housekeeping issue in one of the rooms which was taken care of immediately. All of the staff was friendly and helpful. breakfast each morning was great, all the usual donuts, bagels, cereal, etc. but they also had waffles... More 

Was this review helpful? Yes 1
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for taking the time out and writing a review about our hotel! We are very pleased to hear that you enjoyed your stay with us. I am also glad to hear that housekeeping was able to fix a problem promptly. We hope to see you again soon! Thank you! More 

Clarksville, Tennessee
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 28, 2014

The rooms were clean and had a good continental breakfast price was right and it was conveniently located to the highways so you could travel around Indianapolis. Cons: Towels were rough, toilet under bowl and shower top needed cleaning, Pros: cheap and up to standard

Was this review helpful? Yes
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for taking the time out and writing a review about the Quality Inn! We are very sorry that your bathroom wasn't as clean as it should have been. Also, we apologize for the uncomfortable towels in your room. We hope that you try us again in the future. Thank you More 

Holland, Michigan
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2014

We arrived this hotel too early to check in, but Dave found a place to store our bicycles and recommended a restaurant. He was the most hospitable hotel employee in the four-day bicycle trip (Holland, MI to Indianapolis!) A bit later in the day, a tornado came thru (yes, really!). Dave knocked on every door and got us all into... More 

Was this review helpful? Yes 1
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for taking the time out and writing a review about the Quality Inn! We are very pleased that Dave took care of your needs and that he was proactive about your safety during the storm. We hope to see you again if you make another bike trip! Thank you More 

Union
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 27, 2014

This is a hotel that we will visit again. The accommodations were pleasant. Our room was ready earlier than regular check in time and a very spiffy condition. The only difficulty we had was the room's iron did not work. They hustled to deliver a brand new one right out of the box. The bathroom is slight, and not a... More 

Was this review helpful? Yes 1
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

Thank you for your kind words about the Quality Inn! We are very pleased that you enjoyed your stay and that our staff was able to make sure that your stay is nothing less than perfect! We hope to see you again soon! Thank you More 

Las Vegas, Nevada
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed June 16, 2014

Stayed 6 nights. 1st room we were given had sticky bathroom floor. We were immediately changed to room next door, 162. When we returned from visiting that night, noticed that ice bucket had clean liner draped over side, but was full of water. Front desk exchanged for a new top-less bucket and liner. Next day, husband had to ask housekeeping... More 

Was this review helpful? Yes 1
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review

We deeply apologize for the lack of service from our housekeeping staff. We do not think this is acceptable in any way and will make sure this will never happen again. We hope that you will give us another try in the future. Thank you More 

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