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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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72 reviews from our community

Traveler rating
    21
    11
    13
    13
    14
See reviews for
13
8
10
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
  • All months
    (72)
  • Mar-May only
    (27)
  • Jun-Aug only
    (21)
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    (9)
  • Dec-Feb only
    (15)
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Ok. Not sure where to start. I left one hotel w bad service and no internet to come here. Arrived at 5pm. Needed to use the restroom before I booked room.NO RESTROOMS IN LOBBY. Internet was down. I was assured it would be up and running because it was a priority. Went to dinner came back. NO INTERNET. Picked up... More 

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Milwaukee
Top Contributor
50 reviews 50 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Well, ok. so It's a newer property and therefore has new stuff. That's all I have to say that's nice, I'm afraid. When I checked in for the week, I unpacked and then went to the bathroom. The toilet did not flush. I called the front desk and was told that no one could do anything about it until Monday.... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our decor; however, we apologize for the service and maintenance issues you experienced. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will coach our housekeeping staff on... More 

Homosassa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

The place is nasty. Upon my arrival to this place I was refused check in due to the late hour I also rejectin under my company credit card the next day and was told the room was clean as I entered the room there was dirty dishes the bed was not made and there was no towels in the bathroom... More 

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Burlington, Canada
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 13, 2015

Got a great price for a two day stay and got what I expected for the price.No breakfast! Just fruit. Bed was uncomfortable, sheets were stained and ac blowed on me all night as it was right beside the bed. Internet worked intermittently. Towels were so small and thin they barely dried you. Soap was the cheapest available. Had to... More 

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South Riding, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 11, 2015

We booked and paid for this hotel over one year ago for the NCAA tournament for my family. Booked a king bed with a pullout sofa in this "smoke free" establishment. When we arrived, they brought us to a room without a sofa bed. So they took us to a room with both a king bed and a pullout sofa.... More 

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Berkley, Michigan
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 3, 2015

I didn't go into my stay expecting glamorous accommodations. I needed a place to stay last minute during bad weather. The lobby was very nice, and the receptionist welcomed me immediately and whisked me through check in. She pointed out a large breakfast area for me to enjoy in the morning. Upon arriving at my room I saw a studio... More 

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Anderson, Indiana
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2014

we have stayed at this hotel twice when we are going on vacation since they offer FREE parking with shuttle to the airport (free) the room was CLEAN and BIG, the shuttle service on time they offer FREE parking while on vacation the FREE shuttle will take you to the airport and pick you up (free) great value with the... More 

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Madison, Wisconsin
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 31, 2014

First room we got had a dead cockroach in the bathroom, and the second we got as a replacement was the most disgusting room I've ever seen in my life, I'll attach some pictures. Stains were everywhere: on the floor, on the coach, on a bed, coach had some major holes in it, as well as the door and the... More 

Was this review helpful? Yes 3
London
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2014

The Extended Stay America we stayed in was perfectly adequate for our needs. Being in town for Gen Con 2014, all we needed was a room that was reasonably affordable, and had all the basic necessities. That's exactly what we got with our visit. The fact that there was a kitchenette area, complete with fridge, sink, and hob, was an... More 

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Los Angeles, CA
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 11, 2014

I reserve an accessible room. I called a week or so in advance to confirm my accessible room. I was assured that it was all set. When I got there Wednesday, I was told all of the accessible rooms were taken. In fact, I was told the whole hotel was booked. I said I was supposed to get one and... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to tell us about your experience. We are very disappointed to hear that we could not accommodate your room request on your first night with us and that you experienced difficulties with your television. Please accept our apologies. We will have our maintenance engineer inspect the televisions in each of our rooms prior to... More 

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