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All 184 Indianapolis hotels

Extended Stay America - Indianapolis - Airport - W. Southern Ave.

2.5 of 5 Hotel   |   5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
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Ranked #118 of 184 Hotels in Indianapolis
A recent review
3 of 5 stars Reviewed August 22, 2014
stevetendo London
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65 reviews from our community

Traveler rating
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    11
    12
    11
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11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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All months
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 31, 2014

First room we got had a dead cockroach in the bathroom, and the second we got as a replacement was the most disgusting room I've ever seen in my life, I'll attach some pictures. Stains were everywhere: on the floor, on the coach, on a bed, coach had some major holes in it, as well as the door and the... More

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London
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 22, 2014

The Extended Stay America we stayed in was perfectly adequate for our needs. Being in town for Gen Con 2014, all we needed was a room that was reasonably affordable, and had all the basic necessities. That's exactly what we got with our visit. The fact that there was a kitchenette area, complete with fridge, sink, and hob, was an... More

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Los Angeles, CA
Contributor
12 reviews 12 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 11, 2014

I reserve an accessible room. I called a week or so in advance to confirm my accessible room. I was assured that it was all set. When I got there Wednesday, I was told all of the accessible rooms were taken. In fact, I was told the whole hotel was booked. I said I was supposed to get one and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to tell us about your experience. We are very disappointed to hear that we could not accommodate your room request on your first night with us and that you experienced difficulties with your television. Please accept our apologies. We will have our maintenance engineer inspect the televisions in each of our rooms prior to... More

Fort Wayne
1 review
1 of 5 stars Reviewed July 28, 2014 via mobile

I stayed here to save money, but soon realized it wasn't worth it. The rooms were dirty (dust, grime, stains), the staff made me feel like I was bothering them, Wi-Fi didn't work, there wasn't even covers on the outlets. I used a promo code while booking online and when I checked in, I was told the manager locked my... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent review of your stay. I am sorry to read that your key did not work, and that you received poor service from our staff. I discussed your comments with the team, and we will be checking our keys to ensure they work correctly to ensure that your experience is not repeated. Thank you very much... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2014 via mobile

Dirtiest room and carpet ever. Will never stay here or this chain again. My dog was even uncomfortable....ugh run. Said came with breakfast. There was an apple and an oatmeal pkg. Lobby and entrance had an odor. This place did not feel like home away from home.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room had cleanliness issues and that our grab-and-go breakfast did not meet your expectations. I discussed your comments with the team, and we are reviewing our cleanliness standards to ensure that your experience is not repeated. As well, your feedback on our breakfast selection... More

Jordan
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 14, 2014

I stayed at this Extended Stay America for one day only in November of 2013, was in town to attend an event, the room was very spacious; a big double bed, a joint living room, kitchenette and bathroom. The taxi dropped me on the wrong Hotel (there is a different Extended Stay on the other side of the road), and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to read that you enjoyed your spacious room and your fully-equipped kitchen. I am also pleased to read that you received such great service from my staff. Thank you for choosing Extended Stay America. We hope to see you again soon. More

Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 10, 2014

Made reservation last minute for the tournament! Not a bad room for the price! Very roomy! Only stayed one night so it was great! Just a very weird food smell throughout the hall way and room. Couch was stained and its was decently clean, but for the price you can't beat it!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your spacious room and that you found our hotel to be a great value. Thank you for choosing Extended Stay America. We hope to see you again soon. More

Morristown, New Jersey
2 reviews
1 of 5 stars Reviewed June 28, 2014

I made a reservation at the Indianapolis Airport Extended Stay America because I needed to be near the airport for a shuttle ride. When I checked into my room and scheduled a shuttle to the airport, I was told that I would have to pay $20 for the three-mile shuttle to the airport. This charge was not listed on the... More

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Schererville, Indiana
Top Contributor
51 reviews 51 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed June 5, 2014

Attempted to stay here for one week and nothing about this stay allowed me to make it through the week! Rooms not clean! Carpet is filthy and bedding is dirty! Phones were not operating. The toilet was making a weird noise and it was reported (staff said it was normal) NOT! Went to flush the toilet and the water backed... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent review of your stay. I am sorry to hear you had such an unsatisfactory stay with us. Please accept my apologies for the cleanliness issues in your room, and the poor service you received from my staff. In response to your feedback, I will be meeting with my housekeeping staff to review cleanliness standards and... More

Santa Fe, New Mexico
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 31, 2014

I was charged an additional $50-75 because my son choose to stay with me. Management was rude and unaccommodating. When I mentioned the numerous issues we experienced, in addition to the charges, the manager said "this is not the Hilton".

Was this review helpful? Yes 4
Manager_11525, Owner at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent review of your stay. I am so disappointed to read that you received such poor service from my staff and management. To prevent this from happening again, I will be meeting with my entire team to review customer service standards. If you would like to discuss this further, please do not hesitate to contact me... More

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Additional Information about Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Address: 5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport - W. Southern Ave. 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay Deluxe Indianapolis-Airport-w Southern Ave Hotel Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stay America Indianapolis

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