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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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70 reviews from our community

Traveler rating
    21
    11
    13
    12
    13
See reviews for
13
8
10
26
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (25)
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Homosassa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The place is nasty. Upon my arrival to this place I was refused check in due to the late hour I also rejectin under my company credit card the next day and was told the room was clean as I entered the room there was dirty dishes the bed was not made and there was no towels in the bathroom... More 

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Burlington, Canada
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Got a great price for a two day stay and got what I expected for the price.No breakfast! Just fruit. Bed was uncomfortable, sheets were stained and ac blowed on me all night as it was right beside the bed. Internet worked intermittently. Towels were so small and thin they barely dried you. Soap was the cheapest available. Had to... More 

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South Riding, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked and paid for this hotel over one year ago for the NCAA tournament for my family. Booked a king bed with a pullout sofa in this "smoke free" establishment. When we arrived, they brought us to a room without a sofa bed. So they took us to a room with both a king bed and a pullout sofa.... More 

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Berkley, Michigan
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 3, 2015

I didn't go into my stay expecting glamorous accommodations. I needed a place to stay last minute during bad weather. The lobby was very nice, and the receptionist welcomed me immediately and whisked me through check in. She pointed out a large breakfast area for me to enjoy in the morning. Upon arriving at my room I saw a studio... More 

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Anderson, Indiana
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2014

we have stayed at this hotel twice when we are going on vacation since they offer FREE parking with shuttle to the airport (free) the room was CLEAN and BIG, the shuttle service on time they offer FREE parking while on vacation the FREE shuttle will take you to the airport and pick you up (free) great value with the... More 

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Madison, Wisconsin
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 31, 2014

First room we got had a dead cockroach in the bathroom, and the second we got as a replacement was the most disgusting room I've ever seen in my life, I'll attach some pictures. Stains were everywhere: on the floor, on the coach, on a bed, coach had some major holes in it, as well as the door and the... More 

Was this review helpful? Yes 3
London
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2014

The Extended Stay America we stayed in was perfectly adequate for our needs. Being in town for Gen Con 2014, all we needed was a room that was reasonably affordable, and had all the basic necessities. That's exactly what we got with our visit. The fact that there was a kitchenette area, complete with fridge, sink, and hob, was an... More 

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Los Angeles, CA
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 11, 2014

I reserve an accessible room. I called a week or so in advance to confirm my accessible room. I was assured that it was all set. When I got there Wednesday, I was told all of the accessible rooms were taken. In fact, I was told the whole hotel was booked. I said I was supposed to get one and... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to tell us about your experience. We are very disappointed to hear that we could not accommodate your room request on your first night with us and that you experienced difficulties with your television. Please accept our apologies. We will have our maintenance engineer inspect the televisions in each of our rooms prior to... More 

Fort Wayne
1 review
1 of 5 stars Reviewed July 28, 2014

I stayed here to save money, but soon realized it wasn't worth it. The rooms were dirty (dust, grime, stains), the staff made me feel like I was bothering them, Wi-Fi didn't work, there wasn't even covers on the outlets. I used a promo code while booking online and when I checked in, I was told the manager locked my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent review of your stay. I am sorry to read that your key did not work, and that you received poor service from our staff. I discussed your comments with the team, and we will be checking our keys to ensure they work correctly to ensure that your experience is not repeated. Thank you very much... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 21, 2014

Dirtiest room and carpet ever. Will never stay here or this chain again. My dog was even uncomfortable....ugh run. Said came with breakfast. There was an apple and an oatmeal pkg. Lobby and entrance had an odor. This place did not feel like home away from home.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room had cleanliness issues and that our grab-and-go breakfast did not meet your expectations. I discussed your comments with the team, and we are reviewing our cleanliness standards to ensure that your experience is not repeated. As well, your feedback on our breakfast selection... More 

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