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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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76 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (27)
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Baltimore, Maryland
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Our plane was diverted to Indianapolis and we had to find a place to stay overnight until we could fly out the following morning. We were able to get a two room reservation. The customer service person on site, Kayla, was very helpful. She made up all our rooms on very short notice. She also made taxi reservations for us... More 

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2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

I was very excited when I first got here I had a nice bed a kitchen and bathroom and a flat screen TV after my first night stay the next day I had to go to work so I asked the gentleman at the desk if somebody will be cleaning my room he looked me right in the face and... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Son found two bed bugs on his bed one was found due to a bite and when he moved bedding found another we was told they pay for our cloths to be washed and would change us rooms as they appoligized and was polite. We washed all our belongings and checked out was told in morning we would be refunded.... More 

Was this review helpful? Yes 1
St. Catharines, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

Stayed here for a few nights recently on business. The hotel is in the middle of an industrial part of town and not well signed from the main road. We knew we were in trouble when we asked the clerk upon check-in if there was anything to do or any nice places to eat and the response was "not much".... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 15, 2015 via mobile

Ok. Not sure where to start. I left one hotel w bad service and no internet to come here. Arrived at 5pm. Needed to use the restroom before I booked room.NO RESTROOMS IN LOBBY. Internet was down. I was assured it would be up and running because it was a priority. Went to dinner came back. NO INTERNET. Picked up... More 

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Milwaukee
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed May 10, 2015

Well, ok. so It's a newer property and therefore has new stuff. That's all I have to say that's nice, I'm afraid. When I checked in for the week, I unpacked and then went to the bathroom. The toilet did not flush. I called the front desk and was told that no one could do anything about it until Monday.... More 

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Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our decor; however, we apologize for the service and maintenance issues you experienced. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will coach our housekeeping staff on... More 

Homosassa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 17, 2015

The place is nasty. Upon my arrival to this place I was refused check in due to the late hour I also rejectin under my company credit card the next day and was told the room was clean as I entered the room there was dirty dishes the bed was not made and there was no towels in the bathroom... More 

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Burlington, Canada
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 13, 2015

Got a great price for a two day stay and got what I expected for the price.No breakfast! Just fruit. Bed was uncomfortable, sheets were stained and ac blowed on me all night as it was right beside the bed. Internet worked intermittently. Towels were so small and thin they barely dried you. Soap was the cheapest available. Had to... More 

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South Riding, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 11, 2015

We booked and paid for this hotel over one year ago for the NCAA tournament for my family. Booked a king bed with a pullout sofa in this "smoke free" establishment. When we arrived, they brought us to a room without a sofa bed. So they took us to a room with both a king bed and a pullout sofa.... More 

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Berkley, Michigan
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed March 3, 2015

I didn't go into my stay expecting glamorous accommodations. I needed a place to stay last minute during bad weather. The lobby was very nice, and the receptionist welcomed me immediately and whisked me through check in. She pointed out a large breakfast area for me to enjoy in the morning. Upon arriving at my room I saw a studio... More 

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