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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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80 Reviews from our TripAdvisor Community

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Traveler rating
    21
    12
    16
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    16
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14
8
10
33
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (27)
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    (15)
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Michigan City
Level Contributor
4 reviews
3 of 5 stars Reviewed yesterday NEW

The hotel was clean and the staff was friendly. the pool looked good but did not have time to enjoy. The only issue was we got one of the handicap rooms on the first floor and it was very roomy, but it smelled like ben gay. we even bought air freshener but it did not help.. The grab and go... More 

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Orlando, Florida
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here a few years ago as my company put me up here due to some overnight repairs to my truck and I had a nice stay then and the same happened to me again. I'm glad to say things haven't changed which is a good thing. The room I was in has a small kitchenette with sink, stove,... More 

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Sarasota, Florida
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First off there is NO airport shuttle at this airport hotel. The lobby closes at 7pm so if you check in after that you get to have a housekeeper track down your keys, provided she will break herself away from the washing machine that is behind the front desk. There are no amenities and it's borderline safe because of the... More 

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Redwood City, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My main issue with this hotel was my room. #221. If you get assigned this room, demand a different one! 1) It smelled musty, moldy and not fresh at all. Lovely to come back to after a long day at work 2) the room was awkwardly arranged and not cozy at all (what is with that HUGE hutch thing in... More 

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Baltimore, Maryland
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 22, 2015

Our plane was diverted to Indianapolis and we had to find a place to stay overnight until we could fly out the following morning. We were able to get a two room reservation. The customer service person on site, Kayla, was very helpful. She made up all our rooms on very short notice. She also made taxi reservations for us... More 

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2 reviews
2 of 5 stars Reviewed June 11, 2015 via mobile

I was very excited when I first got here I had a nice bed a kitchen and bathroom and a flat screen TV after my first night stay the next day I had to go to work so I asked the gentleman at the desk if somebody will be cleaning my room he looked me right in the face and... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 6, 2015 via mobile

Son found two bed bugs on his bed one was found due to a bite and when he moved bedding found another we was told they pay for our cloths to be washed and would change us rooms as they appoligized and was polite. We washed all our belongings and checked out was told in morning we would be refunded.... More 

Was this review helpful? Yes 1
St. Catharines, Canada
1 review
1 of 5 stars Reviewed June 2, 2015

Stayed here for a few nights recently on business. The hotel is in the middle of an industrial part of town and not well signed from the main road. We knew we were in trouble when we asked the clerk upon check-in if there was anything to do or any nice places to eat and the response was "not much".... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 15, 2015 via mobile

Ok. Not sure where to start. I left one hotel w bad service and no internet to come here. Arrived at 5pm. Needed to use the restroom before I booked room.NO RESTROOMS IN LOBBY. Internet was down. I was assured it would be up and running because it was a priority. Went to dinner came back. NO INTERNET. Picked up... More 

Was this review helpful? Yes 1
Milwaukee
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed May 10, 2015

Well, ok. so It's a newer property and therefore has new stuff. That's all I have to say that's nice, I'm afraid. When I checked in for the week, I unpacked and then went to the bathroom. The toilet did not flush. I called the front desk and was told that no one could do anything about it until Monday.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our decor; however, we apologize for the service and maintenance issues you experienced. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will coach our housekeeping staff on... More 

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