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Hampton Inn & Suites Indianapolis-Airport

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9020 Hatfield Drive, Indianapolis, IN 46231
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Hampton Inn & Suites Indianapolis-Airport
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Hampton Inn & Suites Indianapolis-Airport
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294 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

I travel to Indianapolis frequently, and have found the Hampton Inn Airport to be a consistently fine place to stay. The accommodations are clean and maintained, breakfast is good with a variety of items. Most important, is the staff, all are friendly and helpful. They have assisted me several times when flight delays or business issues forced schedule changes. Special... More 

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Cincinnati, Ohio
Level Contributor
131 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
1 of 5 stars Reviewed 1 week ago

I called the front desk upon arrival and let them know I was waiting for the shuttle. Waited and waited and 3 more calls and 45 minutes later the front desk clerk, Joshua said he had just spoken with the driver and he was taking a guest somewhere. I asked for a call back from the manager in the morning,... More 

Was this review helpful? Yes 1
LJ C, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review

We truly appreciate guests feedback, however I am just a little confused, I was never given a message to call a guest from a Joshua he does not work for me. However there is a Joshua at the Hampton Inn next exit down from me on I-70 west which has an Airport Shuttle as well. Guest get us confused all... More 

Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel and staff are excellent. The rooms are clean and quiet. The park and ride option is very convenient. Getting to the airport is quick, getting back does take a bit, it took an hour from the time I got my baggage, for the bus to arrive, drop off at 2 other hotels (the Holiday Inn, Garden Inn and... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Very unacceptable shuttle service Called at 6am. Said bus would be there by 605 or 610 and runs every half hour 645 - no shuttle yet. Family of 5 waiting. Said they didn't have a record of us calling. They would send one right away. Hotel is 2.5 miles away from airport. 710 am. Still no bus. Called again. Said... More 

Was this review helpful? Yes 2
LJ C, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review

I am very sorry for all the confusion that transpired upon your arrival, we normally are taking guest to the airport at that time of morning not picking them up since our check in time is 3pm. Please accept our apologies for your inconvenience. More 

Albuquerque, New Mexico
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean rooms, beautiful lobby, always fresh coffee available. Breakfast was great. This is another sterling example of the quality Hampton consistently provides. The location is close to the airport but very remote from anything else so better for someone driving or with a rental car.

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Shelby, United States
1 review
3 of 5 stars Reviewed 1 week ago

We visit this hotel in our trip from Texas to Michigan, we stayed 1 day and 1 night. The room was clean, and comfortable, it hasn't coffee maker and refrigerator. I recommend it for only one or two nights.

Review collected in partnership with Hampton

Was this review helpful? Yes
LJ C, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review

Thank you for staying with us and reviewing us. I am so glad you enjoyed your room. You are right all of our rooms have coffee makers, put only our studio suites have a refrigerator and microwave. look forward to your next short trip with us. More 

Marlborough, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Just cut a 2 night stay to one because someone with a key entered my room and stole my iPad and charging chord. Police are investigating. I discovered this at 10 pm after going out for dinner. The night clerk called the general manager who didn't want to come in or even talk with us on phone, instead she told... More 

Was this review helpful? Yes 2
LJ C, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review

I am sorry your visit to INDY for a family funeral was not a pleasant one, however I was very please when talking to the police at 12:30am that your Ipad had been recovered in the lobby. I hope the remainder of your visit went well without anymore problems. More 

Noble, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

After waiting 3 hours in the lobby for our suites to be ready (yes, we had reservations), I begged for our rooms so we could shower, rest, and do laundry. You see we had just flown in from a mission trip in Chile and were flying out to Germany the next day, therefore laundry was a must as well as... More 

Was this review helpful? Yes 2
LJ C, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review

I am so sorry for your experience on Wednesday I am sure it was frustrating for the entire family. I know it was one of our worst days as well at the hotel. There is nothing I can say to change the day, however on your way back through after your Germany trip try us again I am sure you... More 

Copperas Cove, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The convenience of this location to the airport is good. I feel the staff should have a better handle on how they treat their guests and management should definitely train better before placing on the front desk. Job shadowing an experienced employee would be a great place to start. This would allow new team members to understand the culture of... More 

Review collected in partnership with Hampton

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LJ C, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review

It is as if you were reading my mind, thank you so much for your comments. One on one training for the front desk is very important. Thank you for staying with us and caring enough to give us a review. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Great place to stay if you are attending anything in downtown Indianapolis. It is about 10 miles south of downtown. It was a weekend trip and we left on a Monday so we were out of the traffic and on our way home. Breakfast was good. The hotel room did not have the usual mini frig which we missed. Hotel... More 

Review collected in partnership with Hampton

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