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Embassy Suites by Hilton Indianapolis - North

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3912 Vincennes Rd, Indianapolis, IN 46268
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1 room 1 guest
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Embassy Suites by Hilton Indianapolis - North
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737 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Lakewood Ranch, United States
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel. Conveniently located to where I needed to go. There was a lot of construction going on outside the lobby and it got very loud at times, otherwise courteous staff and a comfortable room. I will stay there again when in the area

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for taking the time to share your experience with us. We hope to see you on your next trip to Indianapolis Thanks, Ashley More 

Jacksonville, Florida
1 review
4 of 5 stars Reviewed 1 week ago NEW

I have been staying at Embassy Suites Indy North for many years during an annual work meeting. A highlight is always the awesome breakfast, particularly the eggs made to order by Lassandra! I look forward to an omelette every trip.

Was this review helpful? Yes
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

We appreciate you taking the time to write a review of your experience at the hotel. It is always nice to hear that our guests enjoyed their time with us and that the breakfast service exceeded your expectations. The team and I take great pride in our service and I will be sure to share your review with them. We... More 

Tell City, United States
1 review
5 of 5 stars Reviewed 1 week ago

I highly recommend staying at this hotel. I rated excellent in all areas with only one suggestion to provide free bottled water gift bags at time of check in and check out. Just a friendly suggestion to WOW guests. Most hotels have bottled water available in the rooms at a very expensive cost! :-)

Review collected in partnership with Embassy Suites Hotels

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1 review
1 of 5 stars Reviewed 1 week ago

The construction was the least of the problems with this place. The first room i was put in had just been worked on and there was drywall all in the sink and dust everywhere. They moved me to a different room (front desk staff was very nice) the next room smelled of must and cigarette smoke. Very old and outdated,... More 

Was this review helpful? Yes
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for your response. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. Starting this month, the hotel will begin a renovation on rooms as well and I can assure you that all of the suggestions for improvements to the structure will... More 

1 review
3 of 5 stars Reviewed 1 week ago

Lots of potential, but highly outdated building and poor staff. Front desk staff had no customer service experience. There was a fire alarm and we went all the way downstairs from the 7th floor to only find out it was a false alarm. The front desk lady didn't even apologize or let anyone know it was a false alarm. We... More 

Was this review helpful? Yes
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

We appreciate you taking the time to let us know of your experience at the hotel. I am very sorry that you did not find the team members to be as knowledgeable as they should be. As a hotel we strive to have the best customer service and clearly we let ourselves down as well as you. I can assure... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stay August 18,2015 beautiful property but needs updated.we checked in to our room and found that our carpet had a large red wine stain and there were numerous stains throughout the carpet,so we asked for another room the next room on the 5th floor the furniture and table had dents and scratches and threads hanging from the chairs also... More 

Was this review helpful? Yes 1
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

Thank you for your response. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. We have begun a renovation on the hotel and I can assure you that all of the suggestions for improvements to amenities and structure will be shared and considered.... More 

Norwalk, Iowa
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I stayed here the last night of a long road trip. At first, we were wowed by the majestic building and the inviting look of the the typical Embassy Suites atrium. It was pretty to look at, but the main parts of the hotel were kept very cool, so we didn't enjoy hanging out there much. The... More 

Was this review helpful? Yes
Otterbein, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are in indy it might be a good idea to stay away from this hotel. Front desk way understaffed. Were checked into a room and moved bags to the room and left to eat dinner to return to the room later and were locked out because our room was given to someone else. After we had already checked... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

We appreciate you taking the time to let us know of your experience at the hotel. I am very sorry that you did not have an easy arrival process at our property. As a hotel we strive to have the best customer service and clearly we let ourselves down as well as you. I can assure you that we will... More 

Sahuarita, Arizona
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a convention, about 20 minutes from downtown. Staff was very helpful and available for assistance. Room was clean and in order. The breakfast was exactly what I expect from an Embassy Suites. Property is in the middle of much needed renovations. Once done no doubt the property will look splendid. Multiple restaurants around to visit and enjoyed.

Was this review helpful? Yes
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

We appreciate you taking the time to write a review of your experience at the hotel. It is always nice to hear that our guests enjoyed their time with us and that the service satisfied your expectations. The team and I take great pride in our service and I will be sure to share your review with them. We are... More 

DELPHI
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First we came here for relaxing time. The horn hot tub was not working Luke warm at best colder than the pool. That was part of the reason for choosing this place. No jets and no signs alerting to this fact. No towels in the pool area had to go back to room after about 20 minutes through freezing lobby... More 

Was this review helpful? Yes 2
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this review

We appreciate you providing us feedback regarding your recent stay with us. I am sorry to hear that you did not enjoy your accommodations at the hotel. I apologize that our hot tub was not in working order for you. We are currently undergoing a renovation and doing everything we can to improve the accommodations and suites our hotel has... More 

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