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Comfort Suites City Centre

3.0 of 5 515 S West Street, Indianapolis, IN 46225
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Comfort Suites City Centre
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Comfort Suites City Centre
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168 reviews from our community

Traveler rating
    65
    58
    17
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    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Suites City Centre
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Niles, Michigan
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 23, 2014

Stayed here for a single night prior to a concert at Banker's Life Fieldhouse (15 minute walk). Very convenient to Lucas Oil Stadium (less than a block). Room was typical for a Comfort Suites, nothing special. Great service at the bar, though menu for eating limited. I thought the parking charge was a little much given what they want for... More 

Was this review helpful? Yes 1
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thanks for the feedback, it is invaluable! There are many pros and cons to busy downtown events. While prices tend to be higher downtown; the Comfort Suites - City Centre prides itself as one of the most reasonably priced 3 star hotels downtown. So despite the fact that Lucas Oil stadium is basically across the street, and Banker's Life Fieldhouse... More 

Lexington
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 18, 2014

Don't believe them when they say your room will be ready in 15 minutes. On game days they do not have the cleaning staff to allow you to check in; even at 3 pm, check in time. We waited over 2 hours Sunday afternoon. The problem is if you leave to go eat you go to the back o the... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thank you so much for responding on TripAdvisor, as we value your views. I am so sorry to hear that getting checked in to your room became a lengthy process. And although we are aware that providing free parking and reducing the rate doesn't make up for the inconvenience; we just want you to know how much we appreciate you... More 

cincinnati
Top Contributor
104 reviews 104 reviews
31 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed November 17, 2014

We only stayed one night. This is our second year staying here for the Bands of America competition. Check in was good. The reception person was very helpful/friendly. Room was in good shape. Large w/ a big window overlooking Lucas Oil Stadium. Equipped w/ fridge and micro. Bedding was good. Sheets/comforter good quality. Free coffee all day and night in... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

MaryCincinnati, thank you so much for writing such a wonderful review on our hotel. It is delightful when someone speaks so positive about your establishment and the employees that make it happen. Thank you for your loyalty; and we are looking forward to your return for next year's Bands of America, hosted at Lucas Oil Stadium. More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2014

I needed to check in before 3pm because of a work commitment and was charged $56.33 extra for my room that was mine for the night. Junior Manager Jason Hiesteng very uncooperative and not flexible. Then next day when leaving, came back from work at 10:30 am to find my room door wide open and room that appeared to have... More 

Was this review helpful? Yes 2
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

My most sincere apologies to you Dave B. As it is regretful to hear that one of our loyal valued customers left unsatisfied with the service they received. Our goal is to provide exemplary customer service to every guest, every time. Please consider giving us another chance on your next visit to Indianapolis. More 

London, UK
Top Contributor
57 reviews 57 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 31, 2014 via mobile

I spent six nights at the comfort suites city center while attending a conference downtown. I was extremely comfortable there. The room was large and well appointed for a longer stay, with plenty of storage, fridge, microwave, iron, hairdryer, coffee/tea making facilities. My room on the 6th floor looked as if it had fairly recently been refurbished and there was... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thank you ValH for such an amazing review of our hotel and staff. We pride ourselves in exceeding the expectations of every guest, every time. It feels great to hear how much you valued you accommodations and phenomenal amenities like: complimentary breakfast, indoor pool, hot tub and so much more. And of course location is the topping on the cake,... More 

1 review
5 of 5 stars Reviewed October 28, 2014

We stayed two nights, the staff were very helpful and nice. The rooms were great and the decor was very pretty. The pool and hot tub were a plus as well. We will definitely stay here again. Comfort suites has pleased me once again.

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thank you so much for the positive feedback. It is always a pleasure creating memorable stays for our guest. We look forward to your future visits. More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2014

I confirmed that they had a pool before my arrival. My daughters and I were really looking forward to swimming. The hot tub was not working, the pool was cold and the service door left wide open to the equipment room. There was no note stating that the pool/hot tub was not in service and nobody was working in the... More 

Was this review helpful? Yes 1
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Alina I am so sorry to hear of your experience here at the Comfort Suites - City Centre. I'd like to assure you that our guest are our number one priority. This matter has since been addressed, and I hope it was to your satisfaction. I sincerely hope that you will give us another chance and reconsider our location on... More 

Fort Wayne, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2014

We needed a hotel close to Lucas Oil as we were spending the next 2 days there for competitions. Easy walk, literally across the street. Service was great, rooms were clean. However, very tight room for breakfast. Not a very good layout when hotel is sold out. I plan on returning next year.

Was this review helpful? Yes 1
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

If you are visiting Lucas Oil Stadium, we are the best hotel! You can practically throw a football and hit the stadium from the hotels patio. I'm glad to hear that our close proximity to Lucas Oil Stadium, brought you to us; but even more pleased to hear that the level of service you received will bring you back to... More 

Colorado Springs
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 21, 2014

Overall I enjoyed my stay at the Comfort Suites. I stayed for three nights while attending a professional conference at the convention center. I saved a considerable amount of money compared to any other hotels within walking distance of the convention center (in most cases more than half!) The breakfasts were quite adequate (cold and hot foods), the rooms were... More 

Was this review helpful? Yes 1
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Senior Contributor, it is fabulous guest such as yourself that excites me most about what I do every day. Thank you for your kind words, I’m pleased to hear you enjoyed your stay with us at the Comfort Suites hotel by Lucas Oil Stadium in beautiful downtown Indianapolis! I am sorry to hear about the problems you addressed in your... More 

Fernandina Beach, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 15, 2014

Attended the Notre Dame Shamrock Series football game and stayed 2 nights at the Comfort Suites City Centre which was literally across the street from Lucas Oil Stadium. You can't get more convenient than that! Wonderfully helpful staff highlighted by Amber and Jason who manned the front desk and went out of their way to make the stay extra nice.... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

RedBranch9, I realize how valuable your time is and truly appreciate that you shared your time writing such a heartwarming review. It is refreshing to hear how much you enjoyed your stay; and that Amber and Jason’s exceptional service played a memorable role in it. And I couldn’t agree with you more about the location, you could throw a football... More 

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Additional Information about Comfort Suites City Centre

Address: 515 S West Street, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites City Centre 3*
Number of rooms: 130
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites

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