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Comfort Suites City Centre

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515 S West Street, Indianapolis, IN 46225
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Comfort Suites City Centre
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182 Reviews from our TripAdvisor Community

Traveler rating
    70
    61
    19
    12
    20
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52
31
16
55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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There are newer reviews for Comfort Suites City Centre
See the most recent reviews
1 review
5 of 5 stars Reviewed March 28, 2015

My stay at Comfort Suites City Centre has been tremendous. The staff has been dedicated to me making sure my every need has/is met. Always sharing a smile, inquiring about my needs etc. Hats off to Comfort Suites City Centre continued success!

Was this review helpful? Yes
Alexis M, Manager at Comfort Suites City Centre, responded to this review

Ontay, we truly appreciate your feedback! We are so glad to hear that you are pleased with the service you received! We all hope to have you stay with us again in the future. More 

1 review
5 of 5 stars Reviewed March 28, 2015

The staff at Comfort Suites City Centre in Indianapolis, IN were fantastic. They were extremely helpful, compassionate, caring, and really went out of their way to make customers feel right at home. Jason, Samantha and Loriann were a few of the staff that I had the pleasure of meeting during my stay at the hotel. Each and all of them... More 

Was this review helpful? Yes
Alexis M, Manager at Comfort Suites City Centre, responded to this review

Thank you for your kind words about our staff! We take great pride in providing an excellent and personable experience for all of our guests! We all hope to see you again in the future! We truly appreciate the feedback. More 

Chicago, Illinois
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 21, 2015

Down her in Indi for a volleyball tourney!! Happy to report that this is the perfect hotel. Located about 5 blocks from the convention center. The rooms are nice and clean! Pool was great and a nice way to unwind!!! Staff nice and friendly!

Was this review helpful? Yes
111aaron, Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us and reviewing our performance. We are glad that you where able to unwind in our indoor heated pool while with us and that our location was just blocks from the event that you attended. We take pride in providing excellent service, so it is good to hear that we performed up to your standards.... More 

Cincinnati, Ohio
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 17, 2015

Check in was fast and easy, rooms are decent but could use some updating. Quick walk to convention center/Lucas Oil stadium. Business computers in the lobby are old and slow. Breakfast was good but nothing special. Staff very friendly and accommodating. Traffic was noisy as it is near the highway.

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us. We are glad that you experienced a quick and easy check in process and excellent guest service. Please keep us in mind for future visits to the Indianapolis area. More 

Philadelphia, Pennsylvania
Level Contributor
190 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed February 11, 2015

I attended a conference and stayed here for 5 nights. There are definitely pros and cons to this hotel. Pros: 1) Right beside Lucas Stadium. If you are attending a game or event, this hotel is perfect. 2) Free breakfast (eggs, waffles, sausages, gravy, fruits, yogurt, pastries, coffee) 3) Modern, new decor, style 4) Swimming pool and hot tub 5)... More 

Was this review helpful? Yes 1
111aaron, General Manager at Comfort Suites City Centre, responded to this review

I sincerely apologize that you experienced so many issues while staying with us. Please know that our guest satisfaction is #1 to us. We are examining each issue to prevent these type of issues from happening in the future. Thank you for choosing our property and I hope that you will give us another opportunity if you find yourself in... More 

Kentucky
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 2, 2015

My husband and I decided to go to Indy for a Pacers Game and wanted to spend the night! I used a third party site to book Comfort Suites. It's in a great location. Lucas Oil Stadium is literally right behind the hotel. It is about a 15-20 minute walk to Fieldhouse. The room was spacious and very clean. Overall... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for taking the time out of your schedule to review our hotel. We are glad that you enjoyed yourself while staying with us. With our spacious rooms and great location we agree we are a great location for visiting guest. More 

Evansville, Indiana
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 29, 2015

Very nice clerk at check in. Helped with pizza carryout and answered all my questions. Clean room and hotel. Pool and hot tub area clean and deserted except for our group. Large room with 2 beds plus a pull out sofa. Breakfast included. Bar in the lobby a plus!

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for reviewing our hotel. We are more than glad that you enjoyed your accommodations and had a positive experience with our team members. We agree that our spacious suites and pool make us a perfect fit for groups. We look forward to welcoming you back if and when your team returns. More 

Toronto, Canada
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed January 19, 2015

We had 4 people stay at the Comfort Suites City Center for the weekend of Jan 15 - 17 2015. The check-in process was fast and extremely friendly. Every staff member we met were fantastic, happy and friendly. The room was nicely laid out, and suited our needs well. Location was perfect, only a 5 min walk to the Indianapolis... More 

Was this review helpful? Yes
111aaron, Manager at Comfort Suites City Centre, responded to this review

Ms. Rowan, Thank you for reviewing our Hotel. We are thrilled that you feel that we have a great staff and excellent service and yes, most people chose our Hotel due to its location to the Indianapolis Convention Center and its spacious, clean rooms. We do apologize that our pool was down while we made the improvement of replacing our... More 

Manchester, New Hampshire, United States
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed January 13, 2015

Check in was fast and the front desk employee was pleasant. It was all downhill from there. Couch in room 214 has what looks like a blood stain on it. Hair littered the bathroom and the backboard of the bed. When I opened the door after my shower, the glass of the light fixture fell from the ceiling and smashed... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Mr. G., While we are happy that you experienced a pleasant express check-in, we are deeply saddened that we failed you on the remaining part of your stay, Please know that our guest safety and satisfaction is our number one priority to us. We are currently investigating all of our light fixtures to insure that this will not happen to... More 

Valdosta, Georgia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 2, 2015

RIPPED OFF! Place was pretty marginal but we were on business so no biggie. TV didn't work, heat was poor and the room was drafty. Went to the hotel bar for a night-cap due to bad weather an found out were were charged $22 for a shot of average Bourbon. This was a no-frills hotel bar. No one else was... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Mr. C., We are disappointed in ourselves that you failed to have a pleasant stay with us. I wish that you had informed us of your television issues while with us. Our new 45" Flat Screen where just installed about a month ago, so it is possible that maybe someone altered the setting in the television, which could have been... More 

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