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Comfort Suites City Centre

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515 S West Street, Indianapolis, IN 46225
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1 room 1 guest
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Comfort Suites City Centre
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194 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Dayton, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My family has stayed at this particular hotel over Memorial day weekend for the past 4 years, so it is disappointing to see that nothing changes from one year to the next. Nothing horrible happened, no major incidents. And yet, just an overall feeling that you weren't particularly welcome as their guest. Check in was smooth, the desk person was... More 

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Monticello, Indiana
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here because we had tickets to an Indiana's game at Victory Field and we live almost 2 hours from Indianapolis. It was a short walk (less than 3 city blocks) to the field. We are avid walkers so for us it was a great location for walking to Circle Center and several restaurants downtown. We had an amazing... More 

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Las Cruces, NM
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was perfectly situated for access to everything downtown. I had 4 business men traveling in at different times but staying here. I made all the reservations. The front desk managed to get everyone checked in without me being present. The hotel room was clean and neat. It was a bit noisy from traffic on the street but it... More 

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Midwest
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-In: Easy and able to access room 90 minutes before check-in time. Parking: $20/night. We were able to get a spot in the surface lot connected to the hotel. The parking garage is a 30 second walk from the front or back entrance of the hotel. Minimal street parking available for longer than several hours. Business Area: Several computers and... More 

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Savoy, Illinois
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife & I arrived yesterday evening (August 8, 2015) to find that the Comfort Suites Indianapolis City Centre did NOT hold our pre-paid reservation which we completed via Hotwire on July 9, 2015. Our reservation was not only confirmed in an e-mail from Hotwire, but the payment had gone through on our credit card statement & paid on our... More 

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Beaverton, Oregon, Usa
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very close to Lucas Oil Stadium and a good walk downtown. Comfortable and quiet. Rates are high but it is the city. $20 a night for parking. Look elsewhere for breakfast although included in the room charge. All in all very comfortable. No pool. Convenient dining.

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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

At first glance, this hotel seems very nice. The lobby was updated, and the staff was friendly. However, when I entered my room, it smelled like a mix of cigarettes and pickles...yes, pickles. I thought that it would go away, but the smell lasted the entire week of my stay. Additionally, when I left, ALL of my belongings reeked of... More 

Was this review helpful? Yes 1
Chicago,IL
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 28, 2015

Room smelled! Don't know if just musty but it was very very off putting! The drapes/curtains could not completely close to block out sunlight or any light at night. I modified my reservation via another reputable third party site and the hotel did not have the modified reservation on record. First time i tried the reputable site so not sure... More 

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

I sincerely apologize that you encountered so many issues while attempting to check in and while staying with us. As we value 100% guest satisfaction, we will look into each of these issues to prevent them for occurring in the future. More 

Chicago, United States
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 19, 2015

First, let me complement the people who work here. They were first class all of the way. The place is in need of some makeovers. The carpeting needs to be replaced and cleaned. They need to pay a little bit more attention to security because it's kind of off of the beaten track, right next to the Indianapolis Colts Stadium.... More 

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us! We value your option and currently in the planning stage of a renovation. We sincerely appreciate the compliments on our staff. More 

Janesville
1 review
5 of 5 stars Reviewed July 10, 2015

I thought the hotel was very nice, clean and modern. The staff was very pleasant and helpful as well. The only thing that I was bothered by, but ultimately was resolved was the use of the shuttle. Prior to our arrival I made two separate calls to the hotel direct inquiring about whether the shuttle would take us to Indianapolis... More 

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

We are so glad that you where able to enjoy your concert and your stay with us during your visit to Indy for the concert! Please keep us in mind for future visits and concert:) More 

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