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Comfort Suites City Centre

3.0 of 5 515 S West Street, Indianapolis, IN 46225
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Comfort Suites City Centre
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Comfort Suites City Centre
Comfort Suites City Centre
Comfort Suites City Centre
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165 reviews from our community

Traveler rating
    63
    58
    17
    10
    17
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47
29
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49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We had 4 people stay at the Comfort Suites City Center for the weekend of Jan 15 - 17 2015. The check-in process was fast and extremely friendly. Every staff member we met were fantastic, happy and friendly. The room was nicely laid out, and suited our needs well. Location was perfect, only a 5 min walk to the Indianapolis... More 

Was this review helpful? Yes
111aaron, Manager at Comfort Suites City Centre, responded to this review

Ms. Rowan, Thank you for reviewing our Hotel. We are thrilled that you feel that we have a great staff and excellent service and yes, most people chose our Hotel due to its location to the Indianapolis Convention Center and its spacious, clean rooms. We do apologize that our pool was down while we made the improvement of replacing our... More 

Manchester, New Hampshire, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Check in was fast and the front desk employee was pleasant. It was all downhill from there. Couch in room 214 has what looks like a blood stain on it. Hair littered the bathroom and the backboard of the bed. When I opened the door after my shower, the glass of the light fixture fell from the ceiling and smashed... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Mr. G., While we are happy that you experienced a pleasant express check-in, we are deeply saddened that we failed you on the remaining part of your stay, Please know that our guest safety and satisfaction is our number one priority to us. We are currently investigating all of our light fixtures to insure that this will not happen to... More 

Valdosta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

RIPPED OFF! Place was pretty marginal but we were on business so no biggie. TV didn't work, heat was poor and the room was drafty. Went to the hotel bar for a night-cap due to bad weather an found out were were charged $22 for a shot of average Bourbon. This was a no-frills hotel bar. No one else was... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Mr. C., We are disappointed in ourselves that you failed to have a pleasant stay with us. I wish that you had informed us of your television issues while with us. Our new 45" Flat Screen where just installed about a month ago, so it is possible that maybe someone altered the setting in the television, which could have been... More 

Louisville, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Wanting to stay close to the Indiana Convention Center where I was attending a conference, but not wanting to pay the prices of the attached hotels, I chose the Comfort Suites. It was about a 10 minute walk to the convention center which gave me the chance to get some fresh air and exercise after a day of meetings. My... More 

Was this review helpful? Yes 1
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Our convenient location to the Indianapolis Convention Center and Lucas Oil Stadium not to mention our Downtown location is one of the reasons a lot of guest choose our location. Not to mention our spacious rooms, guest oriented staff members, and modest rates also assist guest that have to travel o conventions such as yourself stay within a Budget. We... More 

mason,ohio
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The first night at this hotel was nice, the lobby was clean, coffee was plentiful, we slept well with no noise and then....New Year's Eve happened. A huge group of college aged kids showed up and went in and out in and out of each other's rooms, yelling profanities, slamming doors, girls screaming, people pounding on doors until 4 AM.... More 

Was this review helpful? Yes 1
111aaron, General Manager at Comfort Suites City Centre, responded to this review

We are thrilled that you where able to enjoy the peacefulness of your first night and apologize that you had to experience the wildness of our New Years Eve Party crowd. We are disappointed in ourselves that we where unable to perform up to your satisfaction as it is our goal to have 100% guest satisfaction. Please never feel that... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My father, brother and I stayed here for 2 nights in December for the Big Ten Football Championship. You don't get any closer to lucas oil stadium than this! The staff was excellent, very friendly, even cracked some jokes with us in the elevator. The king suite/pull out sofa room was spacious and clean. The continental breakfast was great, abundant... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for taking the time out of your schedule to review our Hotel. We are excited that you enjoy the interaction with our team members and agree that our location couldn't be any closer to the Lucas Oil Stadium. Our spacious rooms with sofa beds and location of being within walking distance of the stadium are one of the... More 

Ohio
Top Contributor
65 reviews 65 reviews
13 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 7, 2014

You can't get much closer to the football stadium unless you were on the field. Our stay was good, our room was huge and the staff was great. The only negative - the cardboard eggs and the round shoe leather pellets they served for breakfast. The one who decided to serve this stuff should be forced to eat it, then... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thank you for your response. We are always pleased to hear when a guest enjoys their stay. And I couldn't agree more; we are the best hotel for travelers visiting Lucas Oil Stadium! The great news is, management is currently reviewing menu upgrades. Perhaps you will be pleasantly surprised when you return. More 

Niles, Michigan
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 23, 2014

Stayed here for a single night prior to a concert at Banker's Life Fieldhouse (15 minute walk). Very convenient to Lucas Oil Stadium (less than a block). Room was typical for a Comfort Suites, nothing special. Great service at the bar, though menu for eating limited. I thought the parking charge was a little much given what they want for... More 

Was this review helpful? Yes 1
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thanks for the feedback, it is invaluable! There are many pros and cons to busy downtown events. While prices tend to be higher downtown; the Comfort Suites - City Centre prides itself as one of the most reasonably priced 3 star hotels downtown. So despite the fact that Lucas Oil stadium is basically across the street, and Banker's Life Fieldhouse... More 

Lexington
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 18, 2014

Don't believe them when they say your room will be ready in 15 minutes. On game days they do not have the cleaning staff to allow you to check in; even at 3 pm, check in time. We waited over 2 hours Sunday afternoon. The problem is if you leave to go eat you go to the back o the... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

Thank you so much for responding on TripAdvisor, as we value your views. I am so sorry to hear that getting checked in to your room became a lengthy process. And although we are aware that providing free parking and reducing the rate doesn't make up for the inconvenience; we just want you to know how much we appreciate you... More 

cincinnati
Top Contributor
97 reviews 97 reviews
29 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed November 17, 2014

We only stayed one night. This is our second year staying here for the Bands of America competition. Check in was good. The reception person was very helpful/friendly. Room was in good shape. Large w/ a big window overlooking Lucas Oil Stadium. Equipped w/ fridge and micro. Bedding was good. Sheets/comforter good quality. Free coffee all day and night in... More 

Was this review helpful? Yes
Lani H H, Sales Coordinator at Comfort Suites City Centre, responded to this review

MaryCincinnati, thank you so much for writing such a wonderful review on our hotel. It is delightful when someone speaks so positive about your establishment and the employees that make it happen. Thank you for your loyalty; and we are looking forward to your return for next year's Bands of America, hosted at Lucas Oil Stadium. More 

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Additional Information about Comfort Suites City Centre

Address: 515 S West Street, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites City Centre 3*
Number of rooms: 130
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites

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