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Comfort Suites City Centre

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515 S West Street, Indianapolis, IN 46225
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Comfort Suites City Centre
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Ranked #92 of 183 Hotels in Indianapolis
A recent review
5 of 5 stars reviewed 1 week ago
Kathy B Chicago, Illinois
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170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Down her in Indi for a volleyball tourney!! Happy to report that this is the perfect hotel. Located about 5 blocks from the convention center. The rooms are nice and clean! Pool was great and a nice way to unwind!!! Staff nice and friendly!

Was this review helpful? Yes
111aaron, Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us and reviewing our performance. We are glad that you where able to unwind in our indoor heated pool while with us and that our location was just blocks from the event that you attended. We take pride in providing excellent service, so it is good to hear that we performed up to your standards.... More 

Cincinnati, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in was fast and easy, rooms are decent but could use some updating. Quick walk to convention center/Lucas Oil stadium. Business computers in the lobby are old and slow. Breakfast was good but nothing special. Staff very friendly and accommodating. Traffic was noisy as it is near the highway.

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us. We are glad that you experienced a quick and easy check in process and excellent guest service. Please keep us in mind for future visits to the Indianapolis area. More 

Philadelphia, Pennsylvania
Top Contributor
181 reviews 181 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 11, 2015

I attended a conference and stayed here for 5 nights. There are definitely pros and cons to this hotel. Pros: 1) Right beside Lucas Stadium. If you are attending a game or event, this hotel is perfect. 2) Free breakfast (eggs, waffles, sausages, gravy, fruits, yogurt, pastries, coffee) 3) Modern, new decor, style 4) Swimming pool and hot tub 5)... More 

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

I sincerely apologize that you experienced so many issues while staying with us. Please know that our guest satisfaction is #1 to us. We are examining each issue to prevent these type of issues from happening in the future. Thank you for choosing our property and I hope that you will give us another opportunity if you find yourself in... More 

Kentucky
Contributor
14 reviews 14 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 2, 2015

My husband and I decided to go to Indy for a Pacers Game and wanted to spend the night! I used a third party site to book Comfort Suites. It's in a great location. Lucas Oil Stadium is literally right behind the hotel. It is about a 15-20 minute walk to Fieldhouse. The room was spacious and very clean. Overall... More 

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for taking the time out of your schedule to review our hotel. We are glad that you enjoyed yourself while staying with us. With our spacious rooms and great location we agree we are a great location for visiting guest. More 

Evansville, Indiana
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2015

Very nice clerk at check in. Helped with pizza carryout and answered all my questions. Clean room and hotel. Pool and hot tub area clean and deserted except for our group. Large room with 2 beds plus a pull out sofa. Breakfast included. Bar in the lobby a plus!

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111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for reviewing our hotel. We are more than glad that you enjoyed your accommodations and had a positive experience with our team members. We agree that our spacious suites and pool make us a perfect fit for groups. We look forward to welcoming you back if and when your team returns. More 

Toronto, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 19, 2015

We had 4 people stay at the Comfort Suites City Center for the weekend of Jan 15 - 17 2015. The check-in process was fast and extremely friendly. Every staff member we met were fantastic, happy and friendly. The room was nicely laid out, and suited our needs well. Location was perfect, only a 5 min walk to the Indianapolis... More 

Was this review helpful? Yes
111aaron, Manager at Comfort Suites City Centre, responded to this review

Ms. Rowan, Thank you for reviewing our Hotel. We are thrilled that you feel that we have a great staff and excellent service and yes, most people chose our Hotel due to its location to the Indianapolis Convention Center and its spacious, clean rooms. We do apologize that our pool was down while we made the improvement of replacing our... More 

Manchester, New Hampshire, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed January 13, 2015

Check in was fast and the front desk employee was pleasant. It was all downhill from there. Couch in room 214 has what looks like a blood stain on it. Hair littered the bathroom and the backboard of the bed. When I opened the door after my shower, the glass of the light fixture fell from the ceiling and smashed... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Mr. G., While we are happy that you experienced a pleasant express check-in, we are deeply saddened that we failed you on the remaining part of your stay, Please know that our guest safety and satisfaction is our number one priority to us. We are currently investigating all of our light fixtures to insure that this will not happen to... More 

Valdosta, Georgia
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2015

RIPPED OFF! Place was pretty marginal but we were on business so no biggie. TV didn't work, heat was poor and the room was drafty. Went to the hotel bar for a night-cap due to bad weather an found out were were charged $22 for a shot of average Bourbon. This was a no-frills hotel bar. No one else was... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Mr. C., We are disappointed in ourselves that you failed to have a pleasant stay with us. I wish that you had informed us of your television issues while with us. Our new 45" Flat Screen where just installed about a month ago, so it is possible that maybe someone altered the setting in the television, which could have been... More 

Louisville, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

Wanting to stay close to the Indiana Convention Center where I was attending a conference, but not wanting to pay the prices of the attached hotels, I chose the Comfort Suites. It was about a 10 minute walk to the convention center which gave me the chance to get some fresh air and exercise after a day of meetings. My... More 

Was this review helpful? Yes 1
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Our convenient location to the Indianapolis Convention Center and Lucas Oil Stadium not to mention our Downtown location is one of the reasons a lot of guest choose our location. Not to mention our spacious rooms, guest oriented staff members, and modest rates also assist guest that have to travel o conventions such as yourself stay within a Budget. We... More 

mason,ohio
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 1, 2015

The first night at this hotel was nice, the lobby was clean, coffee was plentiful, we slept well with no noise and then....New Year's Eve happened. A huge group of college aged kids showed up and went in and out in and out of each other's rooms, yelling profanities, slamming doors, girls screaming, people pounding on doors until 4 AM.... More 

Was this review helpful? Yes 1
111aaron, General Manager at Comfort Suites City Centre, responded to this review

We are thrilled that you where able to enjoy the peacefulness of your first night and apologize that you had to experience the wildness of our New Years Eve Party crowd. We are disappointed in ourselves that we where unable to perform up to your satisfaction as it is our goal to have 100% guest satisfaction. Please never feel that... More 

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