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Comfort Suites City Centre

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515 S West Street, Indianapolis, IN 46225
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Comfort Suites City Centre
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187 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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    (187)
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    (45)
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Chicago,IL
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Room smelled! Don't know if just musty but it was very very off putting! The drapes/curtains could not completely close to block out sunlight or any light at night. I modified my reservation via another reputable third party site and the hotel did not have the modified reservation on record. First time i tried the reputable site so not sure... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

I sincerely apologize that you encountered so many issues while attempting to check in and while staying with us. As we value 100% guest satisfaction, we will look into each of these issues to prevent them for occurring in the future. More 

Chicago, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

First, let me complement the people who work here. They were first class all of the way. The place is in need of some makeovers. The carpeting needs to be replaced and cleaned. They need to pay a little bit more attention to security because it's kind of off of the beaten track, right next to the Indianapolis Colts Stadium.... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us! We value your option and currently in the planning stage of a renovation. We sincerely appreciate the compliments on our staff. More 

Janesville
1 review
5 of 5 stars Reviewed 3 weeks ago

I thought the hotel was very nice, clean and modern. The staff was very pleasant and helpful as well. The only thing that I was bothered by, but ultimately was resolved was the use of the shuttle. Prior to our arrival I made two separate calls to the hotel direct inquiring about whether the shuttle would take us to Indianapolis... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

We are so glad that you where able to enjoy your concert and your stay with us during your visit to Indy for the concert! Please keep us in mind for future visits and concert:) More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We checked in on Wednesday 7/8/15. Check in was a quick process, our room upon arrival was clean. That evening we went to the restaurant in the hotel. It was empty except for a lady sitting at the bar looking though a magazine and drinking soda. I waited a few minutes before telling the front desk that there was no... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

I sincerely apologize that we failed you due your stay with us. As we value our customer service we will work on addressing each issue to show and prove improvement. More 

Indianapolis, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

EXCELLENT ***** (Limited Service Hotel w/Full Service Atmosphere) -We had to book hotel at last minute due to unforeseen circumstances with another hotel chain. Rate given was more then fair for its location, hotel is located downtown minutes to mall and restaurants. Rooms are very clean, modern - pool area recently updated, with new exercise equipment. Daily menu change for... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us!! We really appreciate all of the wonderful comments that you left and look forward to seeing your group next year!! More 

Dubuque, Iowa
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 22, 2015

Stayed here for a wedding. We had no issues, and the rooms were clean and comfortable. We stayed on the 5th floor and did not have any noise issues. The complementary breakfast had a nice spread. You do pay for parking, but I do not find that unusual in a big city. The hotel was close to everything that we... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

We are glad that you where able to enjoy your clean stay with us and look forward to seeing you again in the future! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 21, 2015

Horrible experience. Imagine arriving for a conference, and when you land your phone has a message to call the hotel - which you do 3 times and NO ONE answers. So I decide to just get there, and they informed me they cancelled my reservation (called me at 1:47 PM, cancelled me by 4:00 as I'm in their lobby) and... More 

Was this review helpful? Yes 2
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Good Morning Mr. Keven G., I sincerely apologize for the reservation process that you experienced. It is the policy of the hotel to have all reservations guaranteed with a valid payment method 24 hours prior to the arrival date of the reservation. As a courteous if that payment method does fail to go through, we do attempt to reach out... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 18, 2015

While starting our family vacation to Virginia, we stopped off here for a quick sleep. We arrived at one in the morning and were told we Had to pay an extra $20 to park in the garage across the alley. So we paid the money and parked. I noticed that there were cameras everywhere so I felt pretty safe and... More 

Was this review helpful? Yes 2
Jason H, Front Office Manager at Comfort Suites City Centre, responded to this review

Dear Fuzzyduk, I am truly sorry for what occurred while your car was parked in the parking garage next to our property during your stay. We do not have any operational control over the parking garage or their procedures in such an instance and I am truly sorry there was not more we could do. We hope you do not... More 

Lake in the Hills, Illinois
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 4, 2015

We were in town for work and this was our first time staying at this hotel. Hotel was very nice and clean and the staff was very welcoming at checking. My room was on the 4th floor facing the football stadium and it was very clean and large. The best was comfortable and they had a nice breakfast in the... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us! We are glad that you enjoyed our location and the view of your room. Please keep us in mind for future trips to the city. More 

Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 31, 2015

Our room was spotless as requested for our immunodeficient son. Friendly at front desk. Had water and coffee available for free in lobby. Nice business area. Little shop with drinks and snacks/ice cream. Pool was nice and warm as was hot tub. Only complaint was no towels both nights... Asked for them to be restocked Friday night and they were... More 

Was this review helpful? Yes
111aaron, General Manager at Comfort Suites City Centre, responded to this review

Thank you for staying with us. We are glad that we where able to provide you with the clean accommodations that you expected. As we value feedback, thank you for pointing out the issues with the towels. I assure you that we are working to prevent any issue like this from happening in the future. Please feel free to refer... More 

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