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All 182 Indianapolis hotels

Comfort Suites City Centre

3.0 of 5 Hotel   |   515 S West Street, Indianapolis, IN 46225
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75%
Ranked #91 of 182 hotels in Indianapolis
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
D S Lexington, Kentucky
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123 people have reviewed this hotel

Traveler rating
    51
    42
    12
    8
    10
See reviews for
35
23
8
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Lexington, Kentucky
1 review
4 of 5 stars Reviewed 2 weeks ago

Was in town for the weekend for basketball-NCAA tournament. Arrived Friday afternoon and it was very busy. The front desk staff that was working when arrived was superfriendly and helpful. Got my stuff into my room and went to the bar. The bartender working Friday night was great. She helped with directions to many places and was working as fast... More

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Findlay, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are going to an event at Lucas Oil, I would wager you couldn't get a better location and easier parking. That is the end of the good part of the story. In three days, we had a hotel shuttle driver who was unfamiliar with downtown Indy, were lied to about late checkout, were lied to about extended parking,... More

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 3 weeks ago

Where do I start? Customer service is lacking here. I had trouble from the beginning. When I booked my 5 rooms for a weekend in March of 2014, I was expecting a nice hotel with professional staff, however, when I tried to change the number of nites for 3 of the rooms, I was given the run around, and it... More

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Madison, Wisconsin, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is nice and staff greeted me very well. I was happy to find the room spacious and clean, with no issues and complete disclosure at the onset my stay regarding charges. The hotel is completely non- smoking; this is a wonderful thing since my daughter has asthma and my other is a cancer survivor. Location is GREAT if... More

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Grace, Idaho, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 12, 2014

Over priced. But expected in downtown. IT IS NOT walkinG disTAncE TO MONUMENT CIRCLE!You have to drive or take a cab. No room service. Cafe has decent food but no dessert. Nice exercise room and pool area.

Was this review helpful? Yes 1
Edwardsville, Illinois
Contributor
12 reviews 12 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 9, 2014

We booked this hotel because of location to the stadium. We planned to stay at another hotel we had been to previously but they had really raised their rates. This actually worked out better for us. Check in was so easy. The room was very clean (the bathroom could have been a little better and the towels MIGHT need to... More

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Bellevue, Washington
1 review
4 of 5 stars Reviewed March 8, 2014

The hotel was clean and overall a nice experience. Had a good breakfast selection and free coffee 24 hours a day. Staff was helpful and friendly. Hallway noise can be a little loud at times, but not unlike most hotels. Fairly close to the convention center. Would stay here again.

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 23, 2014

What a sad hotel. This hotel has gone downhill big time. Whoever is in charge of this hotel needs to train their team in guest service. Samantha at the front desk was horribly rude. Clean rooms were available but she refused to check me in before 3pm. I understand following rules but after a long day of travel this hotel... More

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2014

Wow. So to start off my boyfriend and I were only staying 1 night at this hotel on our way to Louisville, KY. As other reviews have stated, check-in is extremely slow. When I say slow, I mean we waited well over 20 minutes to be checked- in because there were 2 ahead. It was truly ridiculous, granted it was... More

Was this review helpful? Yes 1
Mattoon, Illinois
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 27, 2014

Went to check in and the two guys at the counter acted as if we were bugging them. They were not completely rude, but very unfriendly. Only one elevator worked all weekend so it took a long time to get to your room or out of the hotel. The room was clean. I have no complaints on that. The pillows... More

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Additional Information about Comfort Suites City Centre

Also Known As:
Comfort Suites City Centre Hotel
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites
Address: 515 S West Street, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#91 Romantic Hotel in Indianapolis
#91 Luxury Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites City Centre 3*
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