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Comfort Suites City Centre

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515 S West Street, Indianapolis, IN 46225
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1 room 1 adult
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Comfort Suites City Centre
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214 Reviews from our TripAdvisor Community

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Goshen, Indiana, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I'm writing in regards to our stay 2/10 - 2/13, we are still here now. I have been very disappointed in our stay, we came back from being out today and our room wasn’t cleaned because there were headphones left on the bed, I’ve never heard of this…EVER; I've left IPADS, computers, etc...on hotel beds before and the room was... More 

Helpful?
Thank Lisa E
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Our poor experience started with check in. The girls at the desk couldn't smile or even bother to be passably poliye. We checked into this hotel for a cheer competition. The night of our competition the entire hotel is out of hot water. We have a team of 30 seven year olds who compete at the crack of dawn tomorrow... More 

Helpful?
Thank Jennifer B

Travelers are raving about these Indianapolis hotels

Fort Wayne, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 28, 2015

The experience from making reservations to getting settled in our rooms was a bad experience, with the exception of the friendly front desk attendant. It all started with choice hotels joke of a best Internet price guarantee. Their website says they have the best publicly available price available or they will give the first night free and match the price... More 

Helpful?
2 Thank 110DavidP
Jerome, Michigan
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 18, 2015

We chose Comfort Suites City Centre instead of our conference's host hotel based on room rates about 45% lower and parking about 60% lower. It was a 10 minute walk to/from the conference hotel and with the weather cooperating, everything worked out great. The hotel is clean and very easy to get to from the interstates. Little things here and... More 

Helpful?
Thank Dougogreen
Iowa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2015

Nothing we didn't like about the property. Easy in and out from the interstate. Excellent room, good service, easy parking in the adjacent ramp. Standard hotel breakfast. A bit of a walk downtown but that added to the quiet atmosphere even in a full hotel.

Helpful?
Thank HoldenSnyder
Katie S, General Manager at Comfort Suites City Centre, responded to this review

Dear HoldenSnyder, Thank you for taking the time to review the Comfort Suites after your recent stay. We are so glad that you enjoyed your stay with us! We hope to see you again should your travels bring you back to Indianapolis! Katie Stuart General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015 via mobile

We came in town for a Colts game, had a very pleasant checkin and checkout. We were aware of the $20 parking charge, but it covered our game parking and since we were located literally outside the stadium, we were pleased with the price. The view from our room was of Lucas Oil and it was amazing. The staff overall... More 

Helpful?
Thank Brittany N
Katie S, General Manager at Comfort Suites City Centre, responded to this review

Dear Brittany N Thank you for your review of the Comfort Suites City Centre. We are glad you had a pleasant stay and that you enjoyed the view of Lucas Oil Stadium from your room! We hope to see you again soon! Katie Stuart General Manager More 

dayton
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 23, 2015

The rooms are very nice; appear to be recently removed. Very comfortable bed. However, we were not informed that the pool/Jacuzzi were not in working condition. In addition, the motel charges $20 for overnight parking, which is reasonable for a downtown area hotel. However, the normal charge, if you don't park via the motel is only $14/24 hours. Thus for... More 

Helpful?
1 Thank cwmoore
Katie S, General Manager at Comfort Suites City Centre, responded to this review

Dear cwmoore, Thank you for taking the time to review the Comfort Suites City Centre after your recent stay. I apologize that the pool was out of service while you were here and that you weren't informed. Our parking fee is $20 per night but you get in and out privileges with that as much as you want. I have... More 

Vancouver
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 17, 2015

It started out with the young lady at the front desk putting an authorization hold on my credit card for twice the amount of our stay. She was too busy arguing with the girl coming on shift about who didn't do enough cleaning. I was told it was a mistake, and would be rectified the next morning. The room was... More 

Helpful?
Thank flyguy29
Katie S, General Manager at Comfort Suites City Centre, responded to this review

Flyguy29 I sincerely apologize for the inconvenience you experienced during your stay. The system authorized your card for more than it should have as the staff has no way to double authorize your card without doing extreme steps to do so. The credit card hold was released immediately upon check out from our end. It then goes from our bank... More 

Wales
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 15, 2015

I was visiting Indianapolis to go to a conference at the convention centre. The airport bus (GreenLine) stops close to the hotel (two minute walk) and the hotel is less than ten minutes way from the convention centre when walking. Breakfast was good, including a waffle maker! The hotel room was very spacious, the bed was huge, and the room... More 

Helpful?
Thank Welsh--reviewer
Katie S, General Manager at Comfort Suites City Centre, responded to this review

Thank you so much for your review of the Comfort Suites City Centre. We are glad you enjoyed your stay including our hot breakfast with the make your own waffles! We hope to see you again should your travels bring you back to Indianapolis. Katie Stuart General Manager More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 8, 2015 via mobile

Small,clean,nice hotel. Its in a great location. The staff was friendly. We didn't have any problems with our stay here. Breakfast was a little hectic but they are working on expanding the area and it wasn't anything to really complain over.

Helpful?
Thank Allier53
Katie S, General Manager at Comfort Suites City Centre, responded to this review

Allier53 Thank you for taking the time to review the Comfort Suites City Centre. We are glad that you enjoyed your stay. We hope to have the breakfast renovation done soon so that our breakfast area will have much more space! Thanks for your understanding during this process! We hope to see you again soon! Katie Stuart General Manager More 

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