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Comfort Inn Franklin

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2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
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Comfort Inn Franklin
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48 Reviews from our TripAdvisor Community

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    9
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17
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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  • All months
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    (8)
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    (19)
  • Sep-Nov only
    (12)
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Speedway, Indiana
1 review
1 of 5 stars Reviewed 3 days ago NEW

My kids and I stayed one night and our room was terrible. The air conditioner leaked so bad the water squished between my toes, there was mold on the air conditioner and a plastic bag on the smoke alarm! I have tried time and time again to get a refund but the manager is never there. Come to find out... More 

Was this review helpful? Yes
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can say that as soon as we arrived in Franklin, we were so relieved because we had been driving for 17 hours to get to this awesome hotel there. When we walked in, they could tell we were tired, and free of charge, the man at the front desk offered to carry our luggage to our room. I tipped... More 

Was this review helpful? Yes 2
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Grand Blanc, Michigan
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 6, 2015

We stayed here while passing through on your way home from a family trip. It was adequate. The hotel was clean, the bed comfortable and water pressure in the shower was good. We missed breakfast because of a miscommunication, but ended up finding a great restaurant in downtown Franklin. The furnishings and hotel are a bit dated and the wifi... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Oskaloosa, IA
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 18, 2015

We stayed here one night passing through on our way to vacation. The hotel was fine, nothing special but I think the rate of over $100 was a bit much. We were never able to get the WIFI to work. The pool was ok, a whirlpool would have been nice. Breakfast was the normal hotel food.

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 24, 2015

We got in late With kids on our way to a competition in Tennessee. We walked in and the room reeked of cigarettes. We had to get the kids to bed so we just went to bed. The next morning we told the manager as we checked out and he basically tried to blame us for not telling the night... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Leesburg Fl
1 review
3 of 5 stars Reviewed April 27, 2015

When arriving home, we checked our credit card account and there was an extra charge of $150.00. The account number was typed in, not swiped. Calling the hotel we learned that the cleaning woman reported that we had been smoking in the room. We are not smokers and it was upsetting to learn about the penalty. The charge was dropped... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Actually... More 

Rising Sun, Indiana
Level Contributor
1 review
4 of 5 stars Reviewed April 5, 2015

The rooms were good. The breakfast was alright. But the pool has not been open for the last 2 years. Both times we stayed there the boys thought they could use the pool to relax but it is always closed. We are staying again this May and I bet it will be closed again. But the rooms and hotel are... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Oshkosh, WI
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed February 12, 2015

We stayed one night, we were told at check in that the pool was unavailable. The place was reasonable and was for the most part clean. Stayed awake until midnight as the people in the room above us kept stomping around and had the TV so loud we could hear every word. The toilet in our bathroom had a very... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Radcliff, Kentucky
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 2, 2015

On Tuesday, January 20th, I called the motel to reserve a room for the 23rd and 24th. One of the things I specifically asked about was the pool because I use it for physical therapy for my knee. We left home early the 23rd and arrived at 3:30 so I could exercise before visiting relatives in the area. When my... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Raeford, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 11, 2014 via mobile

local friends told us this wasn't a favorable area but we felt it was safe, esp due to indoor access to rooms. The hotel was clean and although the decor was a bit dated it was in good shape. The room had a slight smokey smell, probably a previous smoking room. Bed had 2 types of pillows, hard & soft,... More 

Was this review helpful? Yes
G M, General Manager at Comfort Inn Franklin, responded to this review

Dear Claudia Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

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