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Comfort Inn Franklin

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2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
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1 room 1 adult
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Comfort Inn Franklin
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53 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

I work for the railroad so I travel alot, I tend to stay in choice hotels because they're everywhere, and this one I would have to say is one of the nicer Choice Hotels I have stayed in. The staff was courteous the rooms were clean I didn't have any issues.

Helpful?
Thank Michael M
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 19, 2015

I was greeted by some a very friendly if under-dressed clerk, then assisted by a much more professional-looking manager. The room was nice, the bed quite comfortable. For the price I paid (over $100) I would expect a cleaner experience (only the bathroom was dirty - cobwebs, mold in the grout, dirty walls) and little bigger selection at breakfast. However... More 

Helpful?
Thank Jen K
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Terre Haute, Indiana
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 28, 2015

After having read some of the reviews, I was very pleased with my stay. Room was lovely - looked as if it had been recently renovated - and clean. Staff was friendly and helpful and the breakfast better than many I have had. Convenient location. Would definitely stay here again.

Helpful?
Thank Poospouse
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Waupun, Wisconsin
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 25, 2015 via mobile

Nice hotel for the price. Stopped late at night to get rest while passing through area. Friendly staff decent hot breakfast. Room was real warm but cooled down fast enough. Left early and did not swim or anything.

Helpful?
Thank Brian K
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Jefferson City, Missouri
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 7, 2015

We stayed one night here while attending an anniversary celebration in Franklin. We found it quite adequate and much like all hotels of this caliber. It was clean and comfortable and the price was reasonable. Therefore I gave them a four rating. The breakfast may be better than some places, since they actually had eggs and sausage and waffles.

Helpful?
Thank Lyoungjcmo
G M, General Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Speedway, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 28, 2015

My kids and I stayed one night and our room was terrible. The air conditioner leaked so bad the water squished between my toes, there was mold on the air conditioner and a plastic bag on the smoke alarm! I have tried time and time again to get a refund but the manager is never there. Come to find out... More 

Helpful?
1 Thank Jenny D
G M, General Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 5, 2015 via mobile

I can say that as soon as we arrived in Franklin, we were so relieved because we had been driving for 17 hours to get to this awesome hotel there. When we walked in, they could tell we were tired, and free of charge, the man at the front desk offered to carry our luggage to our room. I tipped... More 

Helpful?
2 Thank Landon P
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Grand Blanc, Michigan
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 6, 2015

We stayed here while passing through on your way home from a family trip. It was adequate. The hotel was clean, the bed comfortable and water pressure in the shower was good. We missed breakfast because of a miscommunication, but ended up finding a great restaurant in downtown Franklin. The furnishings and hotel are a bit dated and the wifi... More 

Helpful?
Thank travelingbens
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Oskaloosa, IA
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 18, 2015

We stayed here one night passing through on our way to vacation. The hotel was fine, nothing special but I think the rate of over $100 was a bit much. We were never able to get the WIFI to work. The pool was ok, a whirlpool would have been nice. Breakfast was the normal hotel food.

Helpful?
Thank roses4u
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 24, 2015 via mobile

We got in late With kids on our way to a competition in Tennessee. We walked in and the room reeked of cigarettes. We had to get the kids to bed so we just went to bed. The next morning we told the manager as we checked out and he basically tried to blame us for not telling the night... More 

Helpful?
Thank Jennifer E
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

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