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All 5 Franklin hotels

Comfort Inn Franklin

2.0 of 5 Hotel   |   2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
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Comfort Inn Franklin
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Ranked #2 of 5 hotels in Franklin
A recent review
4 of 5 stars reviewed yesterday
Jayne H Knoxville, Tennessee
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30 people have reviewed this hotel

Traveler rating
    5
    13
    5
    3
    4
See reviews for
11
6
2
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Pleasant stay at the comfort inn. Popcorn in the lobby in the afternoon and fresh warm cookies in the evening. Swimming pool was clean and chlorine levels good. Front desk very nice and helpful. Would stay here again.

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Indiana
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 8, 2014

This appears to be one of the older Comfort Inns, but it seems to be well maintained and managed. It has an attractive somewhat rustic appearance. The lobby is very charming and the staff friendly. Our room was clean, and the bed was awesome! One of the best nights sleep I've had away from home in some time. Did not... More

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Cheryle R, Manager at Comfort Inn Franklin, responded to this review

We are pleased to hear you enjoyed your stay and had a comfortable night's sleep! We hope that you will stay with us again in the future. Have a wonderful Day! More

Corydon, Indiana
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 29, 2014

I stayed at this hotel for one night when I was in Franklin for business, and I have to admit, this Comfort Inn exceeded my expectations. The 1 king bed room I had was very clean and stylish, with a very comfortable bed, a refrigerator, a microwave, a flat screen TV with tons of channels, and a two-tiered desk perfect... More

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Cheryle R, Manager at Comfort Inn Franklin, responded to this review

Thank you so much for your positive comments! We are so pleased that you enjoyed your stay with us and look forward to your future visits More

Fort Myers
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 28, 2013

We were driving south on interstate and needed a place to spend the night. My wife is handicapped and we needed a room with a roll in shower. A call to the hotel confirmed that they had one for us. Check in was easy and room was very nice. We appreciated the free popcorn and cookies at the front desk.... More

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Cheryle R, Manager at Comfort Inn Franklin, responded to this review

We are pleased to hear you enjoyed your stay and that we were able to accommodate you! We appreciate your feedback and look forward to your return stay with us! More

Central Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2013

Just stayed one night at this hotel and outside of the tub/shower looking like it could use an update we have nothing to say but good things about this Comfort Inn. Don't get me wrong, the bathroom was clean it just didn't look as updated as the rest of the room and the hotel itself. The staff was extremely cheerful... More

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Cheryle R, Front Office Manager at Comfort Inn Franklin, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your... More

Greens Fork, Indiana
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 11, 2013

I stayed here on two-night prepaid stay in March, booked through the Choice hotel website. The hotel did not clean our room after the first night. When we returned that evening, I informed the front desk. The woman immediately disagreed that the room had not been cleaned. I invited her to come have a look at the unmade bed and... More

Was this review helpful? Yes 2
Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 10, 2013

The King suite was large and quiet, even though right by the elevator. When I first arrived, the air conditioner was off and it was sweltering in the room. The AC worked slow (and was just in the back room) so it was not adequately cooled off until the next morning. The living area is not designed very well, as... More

Was this review helpful? Yes 1
Mason
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 21, 2013

We were in town for a dance competition and many families from our studio were staying at this hotel. Virtually none of the rooms were serviced even though we were gone all day at the competition. Crummy service too. I mean really crummy. The front desk woman argued with us, begrudgingly got us fresh towels, even had her boyfriend (who... More

Was this review helpful? Yes 2
Ohio
Top Contributor
73 reviews 73 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 15, 2013

The whole hotel is clean and comfortable. The lobby is charmingly decorated and has a nice little sitting area where they offer free popcorn. Our room was spacious, cozy, very clean and the beds were nice. Breakfast the next morning had plenty of options with your normal continental breakfast plus scrambled eggs, sausage and make your own waffles. I thought... More

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Michigan, United States
1 review
1 of 5 stars Reviewed January 6, 2013

I checked into the hotel late in the day on a Friday. I went to my room and unmade the bed. The first thing I noticed was the big blood stain on one pillow, and a yellow stain on another. I then noticed that there were hairs in the bed and the window was filthy. I called the front desk... More

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Additional Information about Comfort Inn Franklin

Also Known As:
Franklin Comfort Inn
Address: 2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
Phone Number:
Location: United States > Indiana > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Franklin 2*
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