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Comfort Inn Franklin

2.0 of 5
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2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
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Comfort Inn Franklin
Best prices for: 1 room 1 guest
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Ranked #2 of 5 Hotels in Franklin
A recent review
3 of 5 stars reviewed 4 weeks ago
greenjmp Leesburg Fl
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44 reviews from our community

Traveler rating
    7
    20
    7
    5
    5
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14
11
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

We got in late With kids on our way to a competition in Tennessee. We walked in and the room reeked of cigarettes. We had to get the kids to bed so we just went to bed. The next morning we told the manager as we checked out and he basically tried to blame us for not telling the night... More 

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G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Leesburg Fl
1 review
3 of 5 stars Reviewed 4 weeks ago

When arriving home, we checked our credit card account and there was an extra charge of $150.00. The account number was typed in, not swiped. Calling the hotel we learned that the cleaning woman reported that we had been smoking in the room. We are not smokers and it was upsetting to learn about the penalty. The charge was dropped... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Actually... More 

Rising Sun, Indiana
1 review
4 of 5 stars Reviewed April 5, 2015

The rooms were good. The breakfast was alright. But the pool has not been open for the last 2 years. Both times we stayed there the boys thought they could use the pool to relax but it is always closed. We are staying again this May and I bet it will be closed again. But the rooms and hotel are... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Oshkosh, WI
Top Contributor
69 reviews 69 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 12, 2015

We stayed one night, we were told at check in that the pool was unavailable. The place was reasonable and was for the most part clean. Stayed awake until midnight as the people in the room above us kept stomping around and had the TV so loud we could hear every word. The toilet in our bathroom had a very... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Radcliff, Kentucky
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 2, 2015

On Tuesday, January 20th, I called the motel to reserve a room for the 23rd and 24th. One of the things I specifically asked about was the pool because I use it for physical therapy for my knee. We left home early the 23rd and arrived at 3:30 so I could exercise before visiting relatives in the area. When my... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Raeford, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2014 via mobile

local friends told us this wasn't a favorable area but we felt it was safe, esp due to indoor access to rooms. The hotel was clean and although the decor was a bit dated it was in good shape. The room had a slight smokey smell, probably a previous smoking room. Bed had 2 types of pillows, hard & soft,... More 

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G M, General Manager at Comfort Inn Franklin, responded to this review

Dear Claudia Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Michigan
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 27, 2014

A very comfortable, nicely attired hotel near the freeway but very quiet. Downtown Franklin just a few miles away offer many restaurant choices. Beds were very comfortable and rooms were equipped with nice flat screen TV. Everything about this hotel looks brand new. Nice indoor, heated swimming pool and a small workout room are also available. Friendly staff whenever we... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Atlanta, Georgia
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 18, 2014

We stayed at this Comfort Inn in Franklin, IN one night, Saturday 16 August. The front desk staff was very friendly; our room was very fresh, clean and appealing. The bed slept great and the hotel provides a choice of two firm and/or two soft pillows for each bed. Our room also had refrigerator, microwave and coffee pot. Our bathroom... More 

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Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

Thank you so much for your positive feedback! We are pleased to hear you enjoyed your stay with us and hope to see you on your next trip to Franklin! More 

Springfield, Illinois
Top Contributor
116 reviews 116 reviews
28 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed August 16, 2014

I stayed at this hotel for two nights on Business in the area. The hotel was booked by my company. The check in process was friendly and smooth. Breakfast is usually served from 6am. My colleague and I had to leave the hotel at 5:15 both mornings, and asked if there was any way coffee could be ready by that... More 

Was this review helpful? Yes
Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

We are pleased to hear you enjoyed your stay with us while in town on business. We pride ourselves on our friendly staff and customer service. We hope to see you on future visits to Franklin! Have a wonderful day! More 

Indiana
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2014

Have stayed at this property several times in the past two years. Rooms clean and quiet. Meeting room adequate for large or small groups....we had approx. 30 people with room to spare. Breakfast average. Enjoy the evening cookies and popcorn.

Was this review helpful? Yes
Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

Thank you for your positive feedback! We are pleased to hear you enjoy the Comfort Inn, Franklin and appreciate your repeat visits! More 

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