We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 5 Franklin hotels

Comfort Inn Franklin

2.0 of 5 Hotel   |   2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Comfort Inn Franklin
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Comfort Inn Franklin to your Saves list
Ranked #2 of 5 Hotels in Franklin
A recent review
4 of 5 stars Reviewed November 11, 2014
Claudia C Raeford, North Carolina
Write a Review

41 reviews from our community

Traveler rating
    7
    19
    6
    4
    5
See reviews for
13
10
2
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
  • All months
    (41)
  • Mar-May only
    (5)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (9)
All months
Oshkosh, WI
Top Contributor
61 reviews 61 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed one night, we were told at check in that the pool was unavailable. The place was reasonable and was for the most part clean. Stayed awake until midnight as the people in the room above us kept stomping around and had the TV so loud we could hear every word. The toilet in our bathroom had a very... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Radcliff, Kentucky
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On Tuesday, January 20th, I called the motel to reserve a room for the 23rd and 24th. One of the things I specifically asked about was the pool because I use it for physical therapy for my knee. We left home early the 23rd and arrived at 3:30 so I could exercise before visiting relatives in the area. When my... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Raeford, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2014 via mobile

local friends told us this wasn't a favorable area but we felt it was safe, esp due to indoor access to rooms. The hotel was clean and although the decor was a bit dated it was in good shape. The room had a slight smokey smell, probably a previous smoking room. Bed had 2 types of pillows, hard & soft,... More 

Was this review helpful? Yes
G M, General Manager at Comfort Inn Franklin, responded to this review

Dear Claudia Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Michigan
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 27, 2014

A very comfortable, nicely attired hotel near the freeway but very quiet. Downtown Franklin just a few miles away offer many restaurant choices. Beds were very comfortable and rooms were equipped with nice flat screen TV. Everything about this hotel looks brand new. Nice indoor, heated swimming pool and a small workout room are also available. Friendly staff whenever we... More 

Was this review helpful? Yes
G M, Manager at Comfort Inn Franklin, responded to this review

Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Atlanta, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 18, 2014

We stayed at this Comfort Inn in Franklin, IN one night, Saturday 16 August. The front desk staff was very friendly; our room was very fresh, clean and appealing. The bed slept great and the hotel provides a choice of two firm and/or two soft pillows for each bed. Our room also had refrigerator, microwave and coffee pot. Our bathroom... More 

Was this review helpful? Yes
Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

Thank you so much for your positive feedback! We are pleased to hear you enjoyed your stay with us and hope to see you on your next trip to Franklin! More 

Springfield, Illinois
Top Contributor
109 reviews 109 reviews
28 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed August 16, 2014

I stayed at this hotel for two nights on Business in the area. The hotel was booked by my company. The check in process was friendly and smooth. Breakfast is usually served from 6am. My colleague and I had to leave the hotel at 5:15 both mornings, and asked if there was any way coffee could be ready by that... More 

Was this review helpful? Yes
Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

We are pleased to hear you enjoyed your stay with us while in town on business. We pride ourselves on our friendly staff and customer service. We hope to see you on future visits to Franklin! Have a wonderful day! More 

Indiana
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2014

Have stayed at this property several times in the past two years. Rooms clean and quiet. Meeting room adequate for large or small groups....we had approx. 30 people with room to spare. Breakfast average. Enjoy the evening cookies and popcorn.

Was this review helpful? Yes
Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

Thank you for your positive feedback! We are pleased to hear you enjoy the Comfort Inn, Franklin and appreciate your repeat visits! More 

Waynesboro, Tennessee
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2014

Rooms were great. Beds amazing. Loved having fridge and microwave. And loved the choice of soft/firm pillows! Pool was clean. Breakfast was good. Short drive to shopping and food. It was a good place to stop and break up our 700 mile trip from Wisconsin to Alabama.

Was this review helpful? Yes
Cheryle R, Manager at Comfort Inn Franklin, responded to this review

Thank you so much for your positive feedback! We enjoyed having you as our guest and hope to see you on future trips through Franklin! Cheryle Rush, GM 317-736-0480 More 

Elkhart, Indiana
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2014

We took off from home with out having a place to stay. As it got later, we called and booked this room. We had stayed here before when it was the Carlton, must have been because of the pool and breakfast for the kids. It is older but nice rooms, clean bathrooms, good service, would stay again.

Was this review helpful? Yes
Cheryle R, General Manager at Comfort Inn Franklin, responded to this review

Thank you so much for choosing to stay with us! We are pleased to hear you enjoyed your stay and hope to see you when you travel through Franklin in the future More 

Dry Ridge, Kentucky
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 12, 2014

Stayed here for four days while I was in town for training in Indy. Property was an older Comfort Inn and while it suited the purpose and was reasonably priced, it definitley wasn't the nicest property I've stayed in. My room was very spacious, and had a nice desk area, and had easy on/off access to I-65. The room was... More 

Was this review helpful? Yes
Cheryle R, Manager at Comfort Inn Franklin, responded to this review

Thank you for your feedback, we appreciate it. You may have noticed that we are in the process of updating quite a bit in our guest rooms. We hope that you will stay with us in the future while visiting Franklin! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Comfort Inn Franklin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Franklin

Address: 2122 Holiday Lane, Franklin, IN 46131 (Formerly Carlton Lodge)
Phone Number:
Location: United States > Indiana > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Franklin 2*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Choice Hotels, Orbitz, Despegar.com, Travelocity, Odigeo and Tingo so you can book your Comfort Inn Franklin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Franklin Comfort Inn

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Bathroom (3)
Viewed
Room/suite (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Dining (1)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay