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Hilton Garden Inn Fort Wayne

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8615 US Highway 24 West, Fort Wayne, IN 46804
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Hilton Garden Inn Fort Wayne
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Hilton Garden Inn Fort Wayne
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256 Reviews from our TripAdvisor Community

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Traveler rating
    154
    61
    26
    9
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (256)
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    (57)
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    (63)
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1 review
2 of 5 stars Reviewed 1 week ago NEW

Everything was fine until it came to check out. The hotel staff had no clue that there was an option on the website to pre-pay for a reservation and tried to charge me twice. Only after I became upset and cried did they say they would take care of the issue and make sure I wasn't charged twice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mary W, Guest Relations Manager at Hilton Garden Inn Fort Wayne, responded to this review

Dear Rachael C, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Elkhart, United States
1 review
5 of 5 stars Reviewed 1 week ago

We requested one item for our room before arrival, and it was in the room when we got there. Since we were in town for a funeral, we wanted a room that would not add to our stress with problems. The room met that need--it was clean, comfortable, and quiet. Everything in the room worked properly, and the bathroom had... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mary W, Front Office Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for the fabulous review! We were so pleased that you choose the Hilton Garden Inn for your stay. Thank you for recognizing our team and the great service they provided. We hope you choose to stay with us again in the future! Ricky Jamison Front Office Manager More 

Brick, New Jersey
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

its starting to show wear and tear and needs updating. the people are very nice and the location is good. Their is a decent restaurant right in the parking lot of the hotel. highway is right there as well. ConsumerMarineSupply.com

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mary W, Front Office Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you for writing a review on Trip Advisor. The comments from our guests are very important to our staff. Thank you for recognizing our team and the great service they provided. We hope you get to come back to Fort Wayne again! If you have any further comments or questions, please do not hesitate to contact me via e-mail... More 

Naperville, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I thought the hotel front desk was extra helpfull and room was clean. Parking lot was a bit challenging since there was limited spots in the front of the hotel. In order to park you needed to drive around to the back of the hotel which was not an issue but you had to enter through the back door of... More 

Was this review helpful? Yes
Mary W, Guest Relations Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for the fabulous review! We were so pleased that you choose the Hilton Garden Inn for your stay. Thank you for recognizing our team and the great service they provided. We hope you choose to stay with us again in the future! Mary Wolfe Guest Services Manager 260/435/1777 mary.wolfe2@hilton.com More 

Simcoe, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

So far the Hilton Garden Inns haven't let us down. We needed a place to stay in Fort Wayne, IN and there are so many choices. We decided go with this one because of our experience at the Garden Inn in Toronto, ON, CDN. and we weren't disappointed. The only suggestion I would make to the Hilton chain and all... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mary W, Front Office Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for the fabulous review! We were so pleased that you choose the Hilton Garden Inn for your stay. Thank you for recognizing our team and the great service they provided. We do apologize about the noise and will work towards improving this situation. We hope you choose to stay with us again! Ricky Jamison Front Office... More 

Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family stayed here on our return trip from out East. The hotel was clean, the room was large, and we were close to several decent restaurants. Bit of advice: skip the $9.95 breakfast buffet and grab Bob Evans or Sara's across the street. They're cheaper and have better coffee. Overall, though, we'd stay again.

Was this review helpful? Yes
Mary W, Guest Relations Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for your review! I'm glad you found the accommodations and overall area to your liking. Please don't hesitate to let us know when you are back in town and we will get you set up with another lovely room! Mary Wolfe Guest Services Manager 260-435-1777 mary.wolfe2@hilton.com More 

Glen Rock, Pennsylvania
Level Contributor
138 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are very nice and the available breakfast (currently $9.95 plus tax) was an enjoyable way to start the day. They have a chef that will cook eggs and omelets any way you like them. The exercise facility was acceptable. The aerobic machines (elliptical, treadmill, and bike) had built-in TVs so bring your headphones.

Was this review helpful? Yes
Mary W, Front Office Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for taking time out to inform others of your experiences with us at the Hilton Garden Inn Fort Wayne! I am glad to hear that you enjoyed our hotel and its features. I am pleased to hear that we met your expectations! Please do not hesitate to let us know when you are traveling to our... More 

gilholland
Level Contributor
6 reviews
2 of 5 stars Reviewed 5 weeks ago

Nothing like not having coffee in the continental to start your day off. One day I could understand however four of the six I was there in two different weeks? The Keurig coffee in the room was horrible coffee. On my second stay, I was running late getting into town so I called and told the front desk person that... More 

Was this review helpful? Yes
Mary W, Front Office Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you for writing a review on Trip Advisor. The comments from our guests are very important to our staff. I wanted to personally apologize for your experiences before, during, and after your stay. I have forwarded this review, regarding all of your issues mentioned, to all of the managers. If you have any further comments or questions, please do... More 

Lewisburg, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

The inn was clean and nice. But I could get a better breakfast for less money anywhere else. I am not use to having to pay for this service. the people were nice but I didn't know about paying for breakfast until I was done and was presented with the bill I did not see anything saying you would be... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mary W, Guest Relations Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for your comments regarding our breakfast. I apologize that our staff was not clear at check-in about how our breakfast works. We will definitely be retrained our staff so that there are no surprises for future travelers like yourself! I hope you will consider staying with us again. Mary Wolfe Guest Services Manager 260-435-1777 mary.wolfe2@hilton.com More 

Radcliff, United States
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We came up from Kentucky for a wedding. Check in was quick and easy. Staff was very friendly. Room and bathroom were clean and the bed was very comfortable. The lobby and dining area were clean and inviting and the grounds were well kept.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mary W, Front Office Manager at Hilton Garden Inn Fort Wayne, responded to this review

Thank you so much for the fabulous review! We were so pleased that you choose the Hilton Garden Inn for your stay. Thank you for recognizing our team and the great service they provided. We hope you get to come back to Fort Wayne again! Mary Wolfe Front Office Manager More 

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