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All 2 Florence hotels

Belterra Casino Resort

3.5 of 5 Resort   |   777 Belterra Drive, Florence, IN 47020
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Belterra Casino Resort
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Ranked #1 of 2 hotels in Florence
A recent review
3 of 5 stars reviewed 2 days ago
Tom P Southwick, Massachusetts
  • Reviews (364)
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364 people have reviewed this hotel

Traveler rating
    123
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    80
    38
    30
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40
173
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34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Southwick, Massachusetts
Top Contributor
68 reviews 68 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having never been to Belterra Casio I guess I was expecting something much nicer so I was a bit disappointed from the start. The room was on the 3rd floor which offers spectacular views of the Casino roof and HVAC system. Ok every room can't come with a View I get it. For the most part it was clean but... More

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Franklin, United States
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This attractive casino resort is located on the Indiana side of the lovely Ohio River in an area which generally has escaped a lot of commercial development. The Hotel is first class, the food in the buffet is great, and the golf course is excellent and challenging. The casino itself is rather small and expensive.

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Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello David! Thank you very much for your recent visit and for your review. We are glad to see you enjoyed your experience and our resort. We hope to see you back again very soon! More

New Palestine, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Me and my wife just go back home from staying the weekend at the Belterra Hotel and casino. We have stayed there before during the Swiss County wine fest, and it has always been a nice Hotel. But this year we were very disappointed in the room and service. For starters I hate to find hair in the tub as... More

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Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hi Mike, Thank you very much for joining us again this year for the Swiss Wine Festival. As you know, we pride ourselves on the quality of our rooms and our service. This is certainly not a typical experience at Belterra and for that we do apologize. You are correct that we are updating all of our rooms this year... More

Cincinnati, Ohio
1 review
1 of 5 stars Reviewed 6 days ago NEW

Reserved a room with an eye toward enjoying the pool on a hot summer day. After driving an hour we arrived to see a sign that said: "Pool closed for private event. Sorry for any inconvenience". Are you kidding? Inconvenience? More like a big up yours to all the paying guests. The girl at the front desk said the pool... More

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Dayton, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I recently spent 3 nights at Belterra for a weekend get away. We obviously chose the wrong place to visit. Pros: The steakhouse was awesome; just as good as any steakhouse in Vegas or Chicago. Excellent food, service, and atmosphere. The pool had a cute little tiki bar to get drinks and the girls working it were... More

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Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello, Thank you very much for your recent visit and for your candid feedback. We will pass this along to our hotel team for review. We would also like to apologize for the fact that your experience wasn't perfect. We would very much like to speak with you further about your stay. Please feel free to Email your contact information... More

Cincinnati
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Rooms were clean and nice. Great golf course and pool area-Kristin was great! NO FREE WI FI in the rooms--$9.95 for 24 hours for 1 device--REALLY!!! This is 2014-come on! Don't gamble, but the casino area was nice, but ALLOWS smoking-too bad.

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Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello, thank you very much for you review and your visit. You will be very pleased to know that as of September 1, 2014 our resort will offer complimentary wi-fi every day to all guests! We hope to see you again soon! More

Corbin
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has the potential for greatness however they are missing the details that could make it that way. First and foremost cleanliness. We checked into our room to find stains all over the sheets and a large booger on the comforter. My husband went to complain and they moved us into a different room. Again there were stains on... More

Was this review helpful? Yes 4
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello, thank you for your feedback and your recent visit. We greatly appreciate your feedback and do apologize that your experience this time wasn't perfect. We are, however, sharing your feedback with our hotel team and are happy to follow up with you. Please send the details of your stay and contact information to snewsome@belterracasino.com. Thank you, we hope to... More

Lexington, Kentucky
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were comped a room for 2 nights, and decided to take advantage of it. The hotel was nice, the rooms were clean, the swimming pool was enjoyable, and the customer service was exceptional. Every employee we encountered, whether in the hotel, at the pool, in the casino, at the buffet, or in the shops, was pleasant and seemed happy... More

Was this review helpful? Yes 1
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Thank you so much for your stay and your review! We can't wait to see you again at Belterra! More

Brentwood Tn
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were at the Belterra Casino on Monday and Tuesday, this is one of the best casinos that we have been to everything was a 10. Excellent staff, buffet top notch, clean room, machines top of the line, we could have not asked for a better get a way. I am looking forward to going back even that it is... More

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Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Thank you very much for your visit and for your review. We look forward to serving you again at Belterra very soon! More

Chardon, Ohio
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We walked in and the lobby and shopping area was very nice. We thought that everything was gong to be that way. Not so. The hall way on the 7th floor was a mix of smoking and nonsmoking rooms. We could smell stale smoke all around. Our room was dusty in the bathroom. They wiped down the sink top but... More

Was this review helpful? Yes 2
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello, thank you very much for your recent stay and for your review. We are glad to see you had a great experience with our team. We do apologize for the smoking. We recently experienced a partial smoking ban in our state and many guests are still adjusting. Each floor is designated by smoking or non. We will also pass... More

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Additional Information about Belterra Casino Resort

Address: 777 Belterra Drive, Florence, IN 47020
Phone Number:
Location: United States > Indiana > Florence
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Belterra Casino Resort 3.5*
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Also Known As:
Belterra Casino Resort And Spa
Belterra Hotel Florence
Belterra Resort Florence

92 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of Indiana, Belterra Casino Resort is the every day escape for Indiana, Kentucky and Ohio. Belterra is just a short drive from Cincinnati, Lexington, Louisville and Indianapolis boasting over 600 guest rooms & suites, high-end shopping, concerts, meetings rooms, delicious restaurants and player-friendly gambling Belterra is easily the best experience in the region. Our multi-level casino features 1,300 slot machines, friendly odds and expert dealers. Take some time for yourself too in Beleza, Belterra's premier spa. Experience for yourself, escape to Belterra today! *Must be 21 years of age to enter the casino. ... more   less 
Number of rooms
608

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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