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All 2 Florence hotels

Belterra Casino Resort

3.5 of 5 Resort   |   777 Belterra Drive, Florence, IN 47020
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Belterra Casino Resort
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Ranked #1 of 2 hotels in Florence
A recent review
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333 people have reviewed this hotel

Traveler rating
    110
    86
    72
    36
    29
See reviews for
37
157
19
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

We are from Florida and several times a year we visit our northern family and friends. We always try to include Belterra as one of our places to stay during our trips. This trip we brought our son and his fiancée and also invited friends from Ohio to join us at Belterra. It was their first visit to Belterra and... More

Was this review helpful? Yes
Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would like to expand on the post regarding the great staff. Yes Dorothea Swan and Brad Medford are the greatest and always go out of their way to make sure I'm completely happy with my stay. A woman named Chyna that works late night is just as sweet. The rooms are always clean and comfortable with new mattresses and... More

Was this review helpful? Yes 2
Indianapolis, Indiana
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I find it kind of shocking when there are any negative reviews about the staff, especially the front desk. I usually arrive early and they seem to go out of their way to get me in a room as soon as possible. There are two names that come to mind, Dorothea and Brad M. They always greet you with a... More

Was this review helpful? Yes 3
Roseville, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I make a annual trip every year for dual purpose our anniversary and my birthday ,so we try for a good bang for our buck. When we decided to venture a little further from our comfort zone we were trying for adventures sake to enjoy this. First off when we went to pay for our accommodations our... More

Was this review helpful? Yes 1
Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Below is the letter I sent to Belterra upon arriving home. I think it speaks for itself. Dear Sir or Madam, We recently visited your resort with 16 friends and family members. Our group meets once a year at various casino resorts throughout the tri state area. We generally spend as a whole around $10,000 in the resort. Belterra offered... More

Was this review helpful? Yes 2
Grabill
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is the third time we've stayed and we've been disappointed this time. Check in was rude, room will not cool down, Starbucks cashier was also rude. No one seems happy to work here & they aren't showing any personal attention. Not sure if we'll return or not. Just want to feel as though our business is appreciated a little.

Was this review helpful? Yes 1
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello and thank you for your recent stay with us. We are sorry to see your experience wasn't perfect and want you to know we certainly do appreciate your business. We would like to learn more about your last experience, please Email snewsome@belterracasino.com with some more information as well as your contact information for our team to follow up. Thank... More

Glouster, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went to Belterra with some co-workers. We had a great time. The hotel rooms are very big and spacious. There are not may outlets and no refrigerator, but the size and cleanliness makes up for that. The bathroom was amazing! The casino was so much fun! It's clean, but smokey (as to be expected) There were TONS of choices... More

Was this review helpful? Yes 1
Cincinnati
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed overnight and had tickets to a concert. It was busy and we were a little early arriving so our rooms were not quite ready. No problem we had our luggage held at the bell desk (great bellmen, very customer oriented) and headed over to the casino for a little while. Rooms were ready within a short while and were... More

Was this review helpful? Yes 1
Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 13, 2014

We checked into the hotel for a one night getaway during the week. The room was average and seemed clean. We enjoyed the buffet for dinner which was very good. However, when we went to the casino, most of the slot machines were closed off and there was a very limited selection. It was also extremely smokey with inadequate ventilation.... More

Was this review helpful? Yes 1
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hello and thank you so much for your recent visit! We are glad to see you enjoyed your room and The Buffet. We do apologize for some of our games being offline during your visit. In order to provide a better gaming experience to our guests we were undergoing an update to our carpet in the casino; a process which... More

Berea
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 9, 2014

We are regular though not frequent visitors to Belterra. It's over a 5 hour drive for us but we always found it worth it. Until this last visit. We spent, and lost, over $3000. Our comp? $30 for him, $10 for me! We thought our timing must be really off until we spoke with other guests. They had the same... More

Was this review helpful? Yes 3
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review

Hi Judith, Thank you so much for your review and your recent visit to Belterra! We are sorry to see that your experience wasn't as great as some of your previous visits and we would like to learn more about your visit. Once you send over your contact information and myChoice number we'll be able to provide more insight into... More

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Additional Information about Belterra Casino Resort

Also Known As:
Belterra Casino Resort And Spa
Belterra Casino
Belterra Hotel
Belterra Hotel Florence
Belterra Resort
Belterra Resort Florence
Address: 777 Belterra Drive, Florence, IN 47020
Phone Number:
Location: United States > Indiana > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Belterra Casino Resort 3.5*
Official Description (provided by the hotel):
Nestled in the heart of Indiana, Belterra Casino Resort is the every day escape for Indiana, Kentucky and Ohio. Belterra is just a short drive from Cincinnati, Lexington, Louisville and Indianapolis boasting over 600 guest rooms & suites, high-end shopping, concerts, meetings rooms, delicious restaurants and player-friendly gambling Belterra is easily the best experience in the region. Our multi-level casino features 1,300 slot machines, friendly odds and expert dealers. Take some time for yourself too in Beleza, Belterra's premier spa. Experience for yourself, escape to Belterra today! *Must be 21 years of age to enter the casino. ... more   less 
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