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All 23 Elkhart hotels

BEST WESTERN Inn & Suites

2.0 of 5 Hotel   |   3326 Cassopolis Street, Elkhart, IN 46514
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72%
Ranked #9 of 23 hotels in Elkhart
Certificate of Excellence 2014
A recent review
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  • Reviews (70)
  • Photos (31)
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70 people have reviewed this hotel

Traveler rating
    22
    27
    9
    5
    7
See reviews for
29
11
2
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location off I 90...close to all the restaurants....excellent service and attention to customers needs...and yes..they are renovating the lobby entrance. I'm sure this might bother some guests...but it had no negative effect on our stay here. The staff apologized and did everything possible to make sure we were comfortable. After all...they are renovating the lobby to make it more... More

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La Crosse, Wisconsin
Top Contributor
181 reviews 181 reviews
66 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 1 week ago

As other reviewers have noted, the BW in Elkhart is undergoing renovations, Had we known that we probably would have booked somewhere else. BW is to be faulted as a chain for not having that information on their web site! The facility will probably be OK after all is completed, but management has missed some opportunities to make this a... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I arrived before my check in time and was greeted with no problem even though the where booked up the night before they cleaned the room for me and let me check in early. The linens were really nice. Front desk staff was excellent. Even though they are under construction they seem to help out more than most places.

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South Padre Island, Texas
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel is under renovation. The listing for the hotel should clearly state that. There is no lobby or breakfast area to use as a result of the renovations. Dust eveywhere. We selected this hotel from another one about 15 minutes away and would not have done that if the BW site had told us it was under renovations.

Review collected in partnership with Best Western

Was this review helpful? Yes
Defiance, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This past weekend, we stayed at this hotel despite a few bad reviews. Yes, they are under construction, but made appropriate adjustments to continue their normal guest services. The young lady at the front desk was VERY sweet and helpful. We needed information on how to get to a few baseball parks in the area, and she offered to print... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I had previously stayed at this hotel when I came to elkhart for my grandmothers funeral and really enjoyed my stay so when I came back to elkhart I booked to stay at the hotel without hesitation, upon arrival we were told that the pool was not open because the heater wasn't working, we received our room keys and as... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

As soon as we walked in, we should have turned around and left. The hotel lobby was in a state of construction mess. No mention or apology was made by the desk clerk, who frankly, barely acknowledged our presence. She certainly had time to take our money but not to smile or make eye contact. The room itself was horrid.... More

Was this review helpful? Yes 1
elkhart, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Tons of remodeling going on and wasn't alerted ahead of time. Elevator very slow. We asked for change for the soda machine at front desk was told to walk across the street to gas station. Not very guest friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest: Thank you for staying with us. We apologize for the inconvenience with your stay. We will take all of your problems into consideration and take serious action. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful spring and summer we hope to see you soon. Sincerely, Manager More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The staff went out of their way to make us feel comfortable. The hotel is undergoing a renovation and the breakfast room had to be relocated...but they still put out a great free breakfast with lots of choices. The hotel was sold out with a soccer team...and the breakfast attendant and front desk were awesome in meeting needs. A plus... More

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest: Thank you so much for the awesome compliments about your stay at our hotel. That really means a lot to us. We are all busy in this world and when someone takes the time to give us compliments, that is very much appreciated. Thank you. More

Oelwein, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 26, 2014

This was a good clean hotel for over night..... room was a little small and their was some construction going on in hotel. One entrance door was not operative and the internet connection was not working for us. The staff helped us find he next hotel on our route.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, We appreciate the candid comments about your recent stay; I am pleased that your accommodations were clean and comfortable. I have shared your feedback with our entire team so we can review and discuss some of the issues you wrote about.Thank you for the review, and your loyalty to Best Western as a Rewards member. Sincerely, Manager More

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Additional Information about BEST WESTERN Inn & Suites

Address: 3326 Cassopolis Street, Elkhart, IN 46514
Phone Number:
Location: United States > Indiana > Elkhart
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Inn & Suites 2*
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Also Known As:
Best Western Elkhart
Elkhart Best Western

31 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This Elkhart hotel in Northern Indiana is ideally situated for Notre Dame visitors or tourists en route to Amish Country. The Best Western Inn and Suites offers comfortable accommodations for travelers to northern Indiana. Only three miles from Bayer Pharmaceutical Company, hotel guests travelling on business will appreciate the convenient location of this hotel. ... more   less 
Number of rooms
60

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