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All 23 Elkhart hotels

BEST WESTERN Inn & Suites

2.0 of 5 Hotel   |   3326 Cassopolis Street, Elkhart, IN 46514
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74%
Ranked #7 of 23 Hotels in Elkhart
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Karen F Fremont, CA, United States
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77 reviews from our community

Traveler rating
    26
    29
    10
    5
    7
See reviews for
31
15
2
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Fremont, CA, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is clean except for the fleas in the first room. Staff very efficient and responsive. Nice facility. Our room was a suite and the extra space was most welcoming after having been in standard rooms in other cities the previous 8 nights. Breakfast was very nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest: Thank you for all the nice things you commented about our hotel. That truly means a lot to us. We try very hard to accommodate our guests' needs. Have a safe and wonderful fall and we hope to see you soon. Sincerly, General manager More

Roanoke, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We had 2 suites and everything went very well. Would definitely recommend this Motel and Staff. We were in the area for a Notre Dame football game. Proximity was well within easy commuting distance to campus for various functions as well as the game.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Dear guest, Thank you so much for the 5 star review !!! We are so glad you enjoyed your stay and took the time to write about it! We hope that if your travels bring you back that you will stop by and stay with us again! More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This was my second visit and I enjoyed it immensely. The new breakfast area is terrific. The offering of food was excellent and complimentary. This times was able to enjoy the pool...very refreshing. What will bring me back the most however is the friendliness of the caring staff. They are incredible from management to housekeeper, they care about your stay.... More

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for choosing the Best Western Inn & Suites! We are so happy to hear that you enjoyed your stay here. Your feedback is extremely helpful. We appreciate your business and we hope to see you again soon! Have a pleasant day! General Manager More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

We stopped at this hotel without booking. Even though the main lobby was under renovation, it really did not interfere with our stay at all. The breakfast was good even though the temporary location was small. Would I stay here again. Definitely! I did have one minor problem. I had a hotel discount coupon and on arrival, I was told... More

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write to Trip Advisor and documenting your most recent visit with us. Sorry! for inconvenience and don't feel being duped, our hotel not have coupon published maybe you had for Howe,In Best Western. We offer you lower then AAA and AARP Rate. I am glad to see you enjoyed your time... More

Salem
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We have stayed in this hotel the last two years. The staff is top-notch friendly and helpful. They have a great breakfast, with many choices to suit anyone. They were doing some remodeling when we were there last month, but it didn't disrupt our stay in the least. We are looking forward to the new look next year. We always... More

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest We appreciate the candid comments about your recent stay; I am pleased that your accommodations were clean and comfortable. I have shared your feedback with our entire team so we can review and discuss some of the issues you wrote about.Thank you for the review. General Manager More

Franklin
Contributor
12 reviews 12 reviews
5 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

Quick access off Int. 90, and after sitting for hours due to an accident on I90, we were thrilled to find a room just a little before 11pm..Staff was gracious and immediately suggested Applebees for dinner which is just across the street-which we truly appreciated and Applebees gives their guests a discount...Rooms are decent-typical and quiet; certainly not the cleanest... More

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, We appreciate your comments about your recent stay, and I am pleased to read that accommodations were comfortable and clean. I do apologize for the issues mentioned; I will pass along your feedback to our Maintenance Dept. for further review as we certainly want all guests to have a good experience. We Complete our breakfast area renovations and... More

Buffalo, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

They were going through a remodel so things were somewhat crazy. Everything was fine except for the breakfast that was set up in an empty room. Few choices on the menu. Elevator was very slow. Hopefully, that was due to the construction.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for staying with us. We apologize for the inconvenience with your stay. We will take all of your problems into consideration and take serious action. We done our renovations now we have brand new breakfast area. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful fall and... More

Top Contributor
51 reviews 51 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 25, 2014

Great location off I 90...close to all the restaurants....excellent service and attention to customers needs...and yes..they are renovating the lobby entrance. I'm sure this might bother some guests...but it had no negative effect on our stay here. The staff apologized and did everything possible to make sure we were comfortable. After all...they are renovating the lobby to make it more... More

Was this review helpful? Yes 2
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, First of all i want to ask you have you done your basement? Thank you very much for taking the time to review our hotel on Trip Advisor! We know you have many hotel choices and we are glad you stayed with us! We hope to see you again in the future! Enjoy your time with family. If... More

La Crosse, Wisconsin
Top Contributor
181 reviews 181 reviews
66 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed July 19, 2014

As other reviewers have noted, the BW in Elkhart is undergoing renovations, Had we known that we probably would have booked somewhere else. BW is to be faulted as a chain for not having that information on their web site! The facility will probably be OK after all is completed, but management has missed some opportunities to make this a... More

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fall short of that. I will look into each issue that you have noted, in an attempt to correct and... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

I arrived before my check in time and was greeted with no problem even though the where booked up the night before they cleaned the room for me and let me check in early. The linens were really nice. Front desk staff was excellent. Even though they are under construction they seem to help out more than most places.

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, and the location of the hotel. The feedback we receive from our valued guests, like... More

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Additional Information about BEST WESTERN Inn & Suites

Address: 3326 Cassopolis Street, Elkhart, IN 46514
Phone Number:
Location: United States > Indiana > Elkhart
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Inn & Suites 2*
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Also Known As:
Best Western Elkhart
Elkhart Best Western

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