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BEST WESTERN Inn & Suites

#12 of 23 Hotels in Elkhart
Certificate of Excellence
2.0 of 5
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3326 Cassopolis Street, Elkhart, IN 46514
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1 room 1 guest
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BEST WESTERN Inn & Suites
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114 Reviews from our TripAdvisor Community

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Traveler rating
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    41
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (24)
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Edgewater, Maryland
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

We have stayed at many Best Westerns on trips so decided since they have been reputable for having clean and comfortable rooms we would try this one.We had read a lot of the reviews before we got to this Best Western and figured it would be great based on them...not sure which rooms or hotel they were staying in but... More 

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Yuriy, Wow! We appreciate you taking the time to shower us with praise! Thank you! I'm glad you had a great stay with our hotel and that it exceeded your expectations. Please come and stay with again should the need arise! Warmest Regards, The team at Best Western Inn & Suites More 

Elkhart, Indiana
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed 2 weeks ago!This is just another hotel not what is shown on the web is just a new hotel! a new public area is very beautiful lobby and brekfast area! The rooms are large in restroom new tile new granit top new mirror and much more! next time when I will have the opportunity, I know where I... More 

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Yuriy, Wow! We appreciate you taking the time to shower us with praise! Thank you! I'm glad you had a great stay with our hotel and that it exceeded your expectations. Please come and stay with again should the need arise! Warmest Regards, The team at Best Western Inn & Suites More 

Chillicothe, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was dated no tub bars for elderly, not clean in hall way.Bed was comfortable , food was not special but adequate. Would not choose this hotel again for dirty hall and dated bathroom...... Hotel staff was good,

Review collected in partnership with Best Western

Was this review helpful? Yes
Duluth, Minnesota
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

very updated decor.. modern eating area. very nice beds for sleeping! The rooms were nicely decorated. east access off the turnpike and back on again. The checkin gal was most helpful in getting us a place to eat and directions to get there.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. I am very happy to know that my staff took such good care of you, and that you enjoyed your stay in... More 

MD
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room well appointed but a few dings make it average. There was little too no info in the room directory. No TV channel listings and several of the channels had a poor picture. The room wasn't cleaned very well either. All in all it served the purpose for the price. Hence the rating.

Was this review helpful? Yes
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. We hope to see you in the future. Sincerely,... More 

Arnprior, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived very late to the hotel after lots of rain on the way, Front desk lady was very helpful, Lobby was very clean and impressive. Our room was on 2nd floor, very clean and comfortable for us, Sleep well after long drive. We are heading to Chicago for Our convention , Breakfast was very very good. My kids are... More 

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Sam, Thank you for your kind review. I am very pleased you had such an enjoyable stay. I'm glad to hear you enjoyed the comfort and cleanliness of our hotel, and that you found the staff to be courteous. I hope that you will stay with us again if you find yourself back in Elkhart! Sincerely, General Manager. More 

Seneca, South Carolina
1 review
3 of 5 stars Reviewed 4 weeks ago

It was good! Needed more stuff for handicapped people. Like wheelchairs and more room inn the rooms and more hand rails. And something to get in and out of the shower. Other then that it's a pretty good place to stay. Just watch out for those high beds.

Was this review helpful? Yes
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to give us feedback on your most recent stay with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you in the future. More 

Cleveland, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2015

Front desk clerk was very welcoming and check-in was east. Lobby is newly renovated as was the guest room. Internet speed was fast and the room was very clean. The only real negative issue was the functioning of the bath to shower mechanism on the faucet in the tub. It was hard to determined how to switch to the shower... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest Thank you for your excellent review. Appreciate all of our guests and do our very best to ensure that we have done all that can be done to ensure that the stay is an enjoyable one. Repeat business is the backbone of every hotel, and one way to ensure it, is top rated guest services. Please return again... More 

Howard
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed July 21, 2015

While the clerk at check in was nice she was not at all concerned with a missing smoke detector in our room. The carpet in our room was damp and the room had a very unpleasant odor. Breakfast was average and check out was uneventful. I don't think I would recommend this hotel as they do not seem concerned with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to give us feedback on your most recent stay at our property. We are very sorry to hear that there were issues during your time at our property. I can assure you that we are looking into these things and will fix them. We hope to see you in the future. More 

Mansfield, Ohio, Usa
Level Contributor
9 reviews
5 hotel reviews
3 of 5 stars Reviewed July 21, 2015

Was not updated and the shower took some instructions to operate. However the room was clean and had a very comfy bed. We slept well. Breakfast was no extras but good and there was plenty of coffee. The pool was my most disappointing discovery. There were no steps into or out of the pool except these narrow appendages built into... More 

Was this review helpful? Yes
bestwesterngm2, Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you so much for the review !!! We are so glad you enjoyed your stay and took the time to write about it! And we apologize that your experience was not a pleasant one. We try to honor all requests and obviously we had issues that were not your fault. We hope that if your travels bring you back... More 

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