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BEST WESTERN Inn & Suites

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3326 Cassopolis Street, Elkhart, IN 46514
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BEST WESTERN Inn & Suites
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92 reviews from our community

Traveler rating
    34
    34
    11
    5
    8
See reviews for
36
16
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (21)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (15)
All months
1 review
1 of 5 stars Reviewed 2 weeks ago

the worse customer service ever..never will I stay there again, it was not worth the money at all, the customer service was so bad,.the rooms are not what you pay for..dusty, and smelled.I will stay else where next time

Review collected in partnership with Best Western

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Darien, Illinois, United States
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2015

Check in and check out were very positive experiences. Kudos to Tiffany at check-in. Clean room. Hotel lobby is being updated. Rather crowded for breakfast; hotel was full. Breakfast only served until 9am every day. Options for breakfast fewer than at other places.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Carol, Thank you for choosing the Best Western Inn & Suites! We are so happy to hear that you enjoyed your stay here. Your feedback is extremely helpful. Sorry! on that day was Valentine and was busy due to bad weather and Toll road I 80/90 had been shutdown. We hope to see you again soon! Have a pleasant... More 

Cottage Grove, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2015

very nice price for all that was included, helpful concerned staff, very clean, the choices of breakfast food was quite amazing. this was one of the cleanest hotels we have stayed at, I felt all the amenities were unbelievable for the price we paid. its not often you can get internet without having to pay extra for it. we were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Karen, Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the location of the hotel. Sincerely Manager More 

youngstown pa, United States
1 review
4 of 5 stars Reviewed February 5, 2015

Friendly staff, helpful, hotel clean, under remodeling, breakfast needs a little work. plenty of parking and the fitness center and laundry just have been reopened up for use. over all a good stay for the price.

Review collected in partnership with Best Western

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bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Mr. Scott Thank you very much for taking the time to review our hotel on Trip Advisor! We know you have many hotel choices and we are glad you stayed with us! We hope to see you again in the future! Sincerely Manager More 

Tomah, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 20, 2015

This Best Western motel was well worth the stay. The staff was friendly and willing to help with any concerns we had. We had no concerns thou.The room was very clean and comfortable. Breakfast was hot and very good lots to choose from. The area is close to Amish country with lots of things to see and do. Lots of... More 

Review collected in partnership with Best Western

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bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the location of the hotel. We hope to see you again in the future! Sincerely Manager More 

Ottawa, IL
Top Contributor
71 reviews 71 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 9, 2015

The lobby is nicely decorated and furnished, the staff was extremely helpful, the beds were very comfortable and the breakfast was great. We don't usually travel to Elkhart, but stayed here passing through, we had a very pleasant experience here.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to write us a review regarding your recent stay. we glad to see you enjoyed your time with us were satisfied with the level of service, and the location of the hotel. and we hope that should your travels bring you back to the area, you will choose to stay with us... More 

Wallaceburg, Canada
2 reviews
5 of 5 stars Reviewed December 28, 2014

The rooms were excellent. Clean, well maintained and very comfortable. With a hot breakfast and coffee there were also snacks provided 24 hours. The staff was very helpful, caring and considerate. I would recommend this hotel for anyone staying in the Elkhart, Indiana area. Especially for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Sir, On behalf of our entire staff here at the Best Western Inn & Suites Elkhart, Indiana we Thank you for taking the time to write to Trip Advisor and documenting your most recent visit with us. I am glad to see you enjoyed your time with us, and we hope that should your travels bring you back to... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 13, 2014

I have slept in some hotel rooms with rockstar prices, but the way this hotel treats a customer was truly special, I felt they treat everyone as a rockstar. I could forgive any slight aesthetic flaw for their service. The Beds, Bathrooms, Towels, Comforters were pristine. This hotel is being updated, but their décor and beds seemed to have been... More 

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bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Rebecca, Thank you so much for the 5 star review !!! We are so glad you enjoyed your stay and took the time to write about it! We hope that if your travels bring you back that you will stop by and stay with us again! Happy Holidays. Sincerely, Manager More 

shelbyville, United States
1 review
5 of 5 stars Reviewed November 30, 2014

it was a very great stay next time we are in town we will re book to stay there it was very nice and near toll road also not far from where we had to go to visit family and friends! pool was awesome room was great beds were best beds we slept on out of all the hotels we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear Melody, Thank you for taking the time to write to Trip Advisor and documenting your most recent visit with us. I am glad to see you enjoyed your time with us, and we hope that should your travels bring you back to the area, you will choose to stay with us again! Happy Holidays. Sincerely Manager More 

United States
1 review
4 of 5 stars Reviewed November 24, 2014

Good stay, friendly staff and clean room. We were in town for ND football game, other hotels seemed to want an arm and leg for rooms...the price and room were above our expectations. Lots of local places to eat, breakfast in morning was very helpful in getting the day started.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesterngm2, General Manager at BEST WESTERN Inn & Suites, responded to this review

Dear BIll, We are extremely glad that you enjoyed your stay after you came back from your long trip. We strive to make our guests happy with their stay. It is so nice to hear great things about our hotel. Holidays will be here soon enjoy Holidays with your family. Have a safe and wonderful rest of the winter and... More 

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