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Hilton Garden Inn Elkhart

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3401 Plaza Court, Elkhart, IN 46514
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Hilton Garden Inn Elkhart
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Hilton Garden Inn Elkhart
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207 reviews from our community

Traveler rating
    111
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    10
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • All months
    (207)
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    (53)
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    (49)
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Lakeland, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Clean, friendly staff, great location for factory access and close to South Bend and Notre Dame football! Quiet, professional, well appointed lobby and rooms. Would recommend for the business traveler or for family time away. Close to Planet Fitness, restaurants and the downtown area is a short drive

Review collected in partnership with Hilton Garden Inn

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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

After being awakended in the middle of the night and the obvious concerns about personal safety subsided, I confirmed this was, in fact, an employee attempting to do minor maintenence on the room. I told the employee I was in the area as an instructor for a class of Law Enforcement Officers and to imagine the kinds of problems that... More 

Was this review helpful? Yes 1
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Dear Dave G, Please know that we take the safety and security of our staff and other guests very seriously. I understand you are upset, however threats of using a firearm within the hotel are unacceptable and prohibited by law. My guests and my staff are my #1 priority and I am sorry you felt the situation was not handled... More 

Akron, Ohio
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything about our stay was top-notch - very clean room, comfortable bed, welcome message on our phone upon arrival, super-friendly staff. We had a room on the third floor, and it was very quiet. I don't recall his name, but the gentleman who worked the bar/restaurant Saturday evening was great - very personable and attentive to all his customers. I... More 

Was this review helpful? Yes 1
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Thank You RoseW98, We take great pride in our customer service and I am happy to hear that our staff is executing in all areas. We look forward to being in your service on your next visit to Elkhart! Warm Regards, Chris Newsome More 

Thomson, Georgia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

The Fruit on the breakfast bar was very fresh and delicious. The servers, especially Patti B. were cheerful, helpful, efficient and always in a great mood. The Cook was awesome, we even made up a recipe for an omlet and he fixed it for me!! It was great. I actually look forward to business meetings in Elkhart so I can... More 

Review collected in partnership with Hilton Garden Inn

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Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Hi Jamie H, Thank you so much for your comments regarding our fresh hot made to order breakfast. Our kitchen is happy to accommodate any request, any time! Warm Regards, Chris Newsome More 

wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Booked by looking reviews here but was burned as I have been in the past on occasion. It appears many don't really know what a good hotel is, have low expectations or are just price shoppers. My review is based upon experience at other HGI properties and higher end hotels which are kept up to new standards. Staff was courteous... More 

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Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Dear Stravler, I am very delighted to hear that our staff was friendly, our rooms were clean, and that our beds were comfortable. Please know that we have ongoing renovations scheduled for this property over the course of the next 18 months which is why our rates are currently 30% lower than the Hilton Garden Inn brand average. We are... More 

Louisville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn has all the basics for me. The beds are lovely, there is a variety of pillow levels, the climate control actually works and is responsive to my direction. Above that the breakfast is well above average and the staff was trying very hard to be friendly.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Hi Robin R, Thank you so much for your comments. Those are actually brand new beds we just purchased at the beginning of April. I am happy to see positive feedback so quickly! Thank you for staying and we hope to see you again in the future. Warm Regards, Chris Newsome More 

Carmel, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We were in town for a youth sporting event that started very early in the morning. the staff opened the kitchen early for us and asked about our game results when we got back!!! They really cared and made our stay awesome!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Dear Gregory B, Thank you so much for your comments. We really enjoy hosting these kind of events and we're excited that everyone had such a great time. We hope to see you again in the future! Warm Regards, Chris Newsome More 

Eugene, Oregon
Top Contributor
70 reviews 70 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

Close to everything this Garden Inn does it right. Great customer service, clean rooms, and nice breakfast/bar area. Would certainly recommend and will stay there again...oh and new mattresses. Only draw back was the breakfast...sloppy service, small portions. An easy fix really but one that needs addressed.

Was this review helpful? Yes
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Hi MESerra, Thank you so much for your comments. I am happy that we were still able to overcome our sloppy service and earn 5 stars! I will be working closely with our F&B department to tighten up our breakfast operation in the weeks to come. Thank you again for your comments! Warm Regards, Chris Newsome More 

Augusta, United States
1 review
5 of 5 stars Reviewed March 30, 2015

Wonderful hotel. From the moment I opened the door to my room, I knew I was going to have a nice stay. The room was extra clean. The staff may just be the friendliest I have ever met. I would definitely stay here every time I come to Elkhart.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Dear Sherri P, Coincidentally we just had our bi-annual quality assurance visit from Hilton and we received a score of 100% on guest room cleanliness. "Great Staff and Clean Room" is what we are all about. Thank you so much for your comments. Warm Regards, Chris Newsome More 

Mason, Ohio
Top Contributor
66 reviews 66 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 25, 2015

The reliable quality you come to expect at a Hilton Garden is evident in Elkhart, Indiana. Right off the Indiana Toll Road and within a mile of several place to eat. Only 15 minutes to South Bend/Mishawaka and Notre Dame and shopping.

Was this review helpful? Yes
Chris N, General Manager at Hilton Garden Inn Elkhart, responded to this review

Hi Ginnie S, Being an older Hilton Garden Inn and knowing that there are some really nice Hilton Garden Inn hotels going up around the country, it warms my heart to know that we are performing amongst some of the best. Thank you so much for your comments. Warm Regards, Chris Newsome More 

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