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Horseshoe Southern Indiana

GreenLeadersBronze level
11999 Casino Center Drive SE, Elizabeth, IN 47117 (Formerly Caesars Indiana Casino Hotel)
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Horseshoe Southern Indiana
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Ranked #1 of 1 Hotels in Elizabeth
GreenLeadersBronze level
A recent review
4 of 5 stars Reviewed December 9, 2014
Laura P Louisville, Kentucky
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674 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Horseshoe Southern Indiana
See the most recent reviews
Louisville, Kentucky
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 9, 2014

We stay in this hotel every few months to take my father in law to the casino and the service never fails! Making a reservation is so easy and once you check in, there are no limits to the hospitality. If there is one small problem with the room, the staff attends to it immediately and with a smile. Staff... More 

Was this review helpful? Yes
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi Laura P, thanks for reviewing us. We're thrilled that our staff helps make your visit legendary. We look forward to having you as a guest again soon! -Andrew, Guest Relations. More 

Lexington, Kentucky
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2014

My wife and I visit a lot of casinos from Vegas to "wherever." To be honest, we weren't expecting much when we decided to head over to the Horseshoe in Elizabeth, Indiana. I mean, ELIZABETH? INDIANA? However, we were very pleasantly surprised by what turned out to be a really nice experience. We were promptly greeted at the lobby desk... More 

Was this review helpful? Yes
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi TVMarty, thank you for taking the time to review us! We pride ourselves on exceptional service and we're thrilled that it came through during your visit. It's important to us that our guests feel welcomed and we look forward to matching that feeling every time you come visit. Jack Binion's Steak House is keeping the Midweek Menu for a... More 

louisville
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 8, 2014

We enjoy staying at Horseshoe no matter the time of year but the Christmas decorations are so pretty. Once again we had a king deluxe room. The room as always is clean. We stay in a smoking room yet we never smell alot of the smoke smell some have complained about. You don't have alot of noise from other rooms... More 

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HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi nikib1964, we're thrilled that you enjoyed our holiday decor! The tree is really impressive in the rotunda area but we've upped our game this year with trees throughout the property. We're glad you enjoyed your room and that the Team Members on-property made your trip just that much more special. Thanks for writing and we look forward to having... More 

Milwaukee
Top Contributor
75 reviews 75 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed December 8, 2014

We stayed 2 nights and there are many positives but just as many negatives. Check in is on the 2nd floor so you park and go up a level. Unless you use the valet who was not there when we arrived you have to park and walk about 2 blocks to get to your room. The rooms are nice but... More 

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HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi Cheri25, we're glad you enjoyed your dinners at Jack Binion's Steak House and noticed the shuttle service and the moving sidewalk. It's a shame that the smoke made your trip less than stellar. Next time you come, you ask if there is a room on even a lower floor than the sixth. Many of our smoke-free guests find the... More 

Nicholasville, Kentucky, Usa
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2014

Since we wouldn't be seeing my sister and brother in law for Thanksgiving, we met them at The Horseshoe Southern Indiana the week before for dinner, some casino action and spent the night at the on site hotel. The dinner was good, variety of slots had changed since our last visit so we tried our luck at some of the... More 

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HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

HI hood1040, thanks for reviewing us. It's a shame that your room didn't meet the expectations you were used to. Next time, we hope that your stay is more comfortable. Let us know what you're looking for and we'll do our best to make your experience legendary! - Andrew, Guest Relations More 

Sullivan, Missouri, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

Business brought me to the Horseshoe Casino/Hotel. Received a great, very low rate. The room was excellent, as was the service of all the staff (bell, valet, & front desk) I hope to return soon to enjoy the shops, casino, hotel facilities and great restaurants!

Was this review helpful? Yes
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi Chris Y, thanks for the review! We're glad you enjoyed your stay and look forward to having you as a guest again soon. -Andrew, Guest Relations More 

Hobart, IN
Top Contributor
77 reviews 77 reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 17, 2014

I stayed here when passing through. Hotel was very nice, nothing at all to complain about. The casino was nice; it had several floors. I had a hard time finding the kinds of slots or tables I like. They have the automated drink ordering at the machines. I was not sure until I was asked for over 9.00 for a... More 

Was this review helpful? Yes 1
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi, AvonLadyLisa. Due to Indiana law, we can't provide free alcoholic drinks to our guests. We do offer complimentary water and soft drinks at several self-service machines on the decks of the casino. Next time you visit, feel free to stop any Team Member on the boat and they'll gladly help you locate a game that's to your liking. We... More 

Fairborn, Ohio
Top Contributor
68 reviews 68 reviews
22 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed November 10, 2014

I was visiting family in Louisville and we all went to the nearby casino for the evening on Nov 8, 2014. My son, brother and I played black jack at a table for nearly three hours. The dealer was friendly and very helpful. I left the table ahead and the other two lost just a small amount after three hours... More 

Was this review helpful? Yes
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi Alanc125, thanks for the review. We're glad your family had a great time at the casino. We encourage adults to play and it sounds like you all did just that! We're thrilled that you left with fun memories - and that your wife left with a little more. Hope she shared! We look forward to having you as a... More 

Etown, Ky
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 5, 2014

We stayed here for 2 nights just to get away. The room was clean and comfortable. If you want to have internet access you have to pay $11 a day per device which I was not willing to pay. We did not encounter cigarette smoke until Monday evening when returning to the hotel and a lady was sitting right under... More 

Was this review helpful? Yes
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi leajess99, thank you for taking the time to write this review. Next time you visit, there is free wifi in the hotel lobby as well as computers available if you need to check your email or flight itinerary. It's unfortunate that no Team Member working approached the woman - that's not the way they are instructed to respond to... More 

Birmingham
Top Contributor
99 reviews 99 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 3, 2014

The most upsetting part of the visit was the spa…they advertise as a spa, but really should call them just a massage pallor…no steam room/sauna, no hot tub, not even a sitting area to relax and “chill” prior to the massage, had to wait in the hotel room prior to appointment… only about three massage rooms…definitely not a full service... More 

Was this review helpful? Yes
HorseshoeSI, Guest Relations Manager at Horseshoe Southern Indiana, responded to this review

Hi mgkendra, thank you for bringing these items to our attention. We have team members available at 8am on Sundays via radio to help with points. Next time, check with the front desk at check out. Most often these requests come then and are communicated from the hotel front desk to the host on duty via radio. We're happy to... More 

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