The hotel was very nice. The rooms were large and clean and well kept. Very happy with the hotel room, not so happy with the hotel policy. Ridiculous,,, they want to charge you an extra $11 to check in before 4 pm. Instead of just letting us check in when we got there, about 2pm, (and the room was ready,... More

My husband and I stayed at Horseshoe to attend a concert held there. The king room was a basic hotel room with a very small fridge but no safe. The bathroom was nice and clean. The walk to the casino was not that far and a non-issue for us. We ate at the Paula Deen Buffet and it was okay.... More

Having stayed at many other Caesars' properties, I have to say this one was average to below average. I am accustomed to Caesars having very comfortable bedding. This was very mediocre. And you are only given one very thin blanket (more like a duvet). This meant I had to turn up the heat and wake up hopelessy dry every morning... More

First dont book through Hotels.com/Expedia - I booked a room with King size bed - when we arrived on Thursday - was told by Horseshoe that the reservations were not guaranteed for a "certain" room and I had to take a room with two queen size beds. The rooms were clean, refriderator didnt work - but there were two big... More

While visiting family for a few days in Elizabethtown, KY, I had the opportunity to stay @ the "Boat" compliments of the Total Rewards program. If your visiting in the Louisville area, and want to stay away from the hustle and bustle of downtown, the "Boat" to me is an excellent choice. The room was very large in size and... More

Valet was a joke. Arrived yesterday, the valet jumps in the car. I said hold up, I need my luggage and other stuff. I asked for a luggage cart, he said there aren't any. I asked for a bell hop, he said go up a floor and check in you can get one. I'm chasing luggage that was rolling around... More

The rooms are very nice - very large - but they are a far walk to the casino. Then both times I have been there in the last year, the moving sidewalks weren't working.... I don't mind walking, but at least make sure the moving sidewalks work. Like most Harrah's/Cesar's properties...be prepared to get nothing but the room & bed... More

My hubby and I earned a 'free' hotel stay which included one free buffet plus money to play on the boat with. Our only complaints would be first, that the closer we got to the boat, the more we could smell the cigarette smoke. Neither of us smoke and we both felt like we had licked an ashtray by the... More

After a two week job, we decided to run across the river, to have some fun. The hotel might be in another zip code, as the distance to the boat is a hike. We ran into one unfriendly after another and quite frankly, we thought we should have left a car at hotel across river, then took a cab back,... More