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All 2 East Chicago hotels

Ameristar Casino Hotel East Chicago

4.0 of 5 Hotel   |   777 Ameristar Boulevard, East Chicago, IN 46312
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Ameristar Casino Hotel East Chicago
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91%
Ranked #1 of 2 hotels in East Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
bammad Chicago
  • Overview
  • Reviews (156)
  • Photos (35)
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156 people have reviewed this hotel

Traveler rating
    108
    34
    4
    6
    4
See reviews for
16
58
18
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Any
English first
Chicago
Senior Contributor
30 reviews 30 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I go here and it's great. The rooms are gorgeous (love how huge the bathroom is!), we can grab a quick bite to eat at Sbarro's and get our gamble on! Staff is very friendly. The hotel is very well taken care of and I appreciate that.

Was this review helpful? Yes
riverside,il
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were pleased with the room. It was very clean and fairly nice sized. The bathroom was beautiful with a huge tub and separate shower. I don't see how anyone on here can complain about the rooms. The food is good at any of the restaurants, I believe you have 5 to choice from. The casino is multi-leveled with almost... More

Was this review helpful? Yes
Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was amazed when I checked into the room. It was much bigger than what I stay in in vegas Unless I am at the venetian Huge bathroom and spacious bedroom area. Liked the security aspect where you have to use a room key to access the elevator

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

In the past, I raved about Ameristar, but after waking up to itching and stinging on my left shoulder..I WAS NOT HAPPY!!!!. My husband looked at my shoulder and saw the irritation. I then notice a BED BUG crawling on the bed!! Called the front desk and was told by the manager that "RISK MANAGEMENT" would call since we were... More

Was this review helpful? Yes 5
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Thank you for bringing this our attention. I apologize for the situation you encountered during your stay, as well as the lack of follow up once you checked out. If he hasn't already, our Vice President of Hospitality will be reaching out to you directly at the contact information on your reservation. More

Indianapolis, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I had tickets to a Boz Skaggs concert at "The Venue" in Hammond, Indiana on 7/25 and needed accommodations for that night. We had never been to Ameristar, so we had no specific expectations. The grounds and hotel itself are impressive and very well kept, obviously by people who care about representing their hotel on a high... More

Was this review helpful? Yes 3
Waukesha, Wisconsin
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just got home from an Ameristar visit weekend and had such a pleasant stay I decided to see what other reviewers had to stay. Decided to add since the last reviewer's stay was not so great and ours was just the opposite! From check in (asked for high smoking king facing lake and got it) till leaving was all... More

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had stayed at the hotel a few times with my grandmother for free but on Tuesday I decided to check in with a paid rate. I unfortunately was treated very rudely upon check in. I then asked to speak to a manager, Denise who was very rude. When I first approached her I waited patiently while she was on... More

Was this review helpful? Yes 2
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Thank you for making us aware of your concerns. We do apologize for your inconveniences. We take pride in assisting our guests and their concerns. We have forwarded your concerns to the management team at the property. Hopefully you will come back and have a rewarding experience with us. Please feel free to keep us informed of your next stay.... More

Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 5, 2014

My wife & I booked Ameristar East Chicago over the internet as part of our US driving holiday. We were a little concerned on arrival due to the industrial neighbours and considered driving on. I was pleasantly surprised by the room, which was quite spacious and well maintained. Really very impressive and the service of the staff, from the first... More

Was this review helpful? Yes 3
Sun prairie
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

The hotel was adequate, but the casino was awful. The wait staff was very inattentive and showed a complete disregard for her job. There was a period of over an hour span without seeing a waitress and when this was pointed out to the wait staff, she became angry and sent her manager over to speak with me. She was... More

Was this review helpful? Yes 4
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Thank you for sharing your feedback. We strive to offer a welcoming experience for all our guests. What you describe certainly does not meet our standard. It's our guests' reviews that allow us the opportunity to improve our service. I have sent your comments over to the Guest Experience Manager on property. Thank you for being our guest and we... More

Sun prairie
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

This place was the worst casino we ever stayed at. They cut my wife off in the casino because she had 3 glasses of wine and said "the waitresses suck" because it had been over an hour since they had stopped by our table. A waitress overheard and 15min later the beverage manager said she was cut off. although the... More

Was this review helpful? Yes 3
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

We strive to provide exceptional service to all our guests while maintaining their safety. If someone appears to be heavily intoxicated, it is our practice to consider their safety first. I apologize for any discomfort this may have caused as this is never our intention. Thank you for being our guest and for sharing your feedback. More

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Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Boulevard, East Chicago, IN 46312
Location: United States > Indiana > East Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Reservation Options:
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35 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Dining (2)
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Other (11)

Amenities

Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 
Number of rooms
290

Questions & Answers

Questions? Get answers from Ameristar Casino Hotel East Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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