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Ameristar Casino Hotel East Chicago

777 Ameristar Boulevard, East Chicago, IN 46312
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Ameristar Casino Hotel East Chicago
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Ameristar Casino Hotel East Chicago
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179 reviews from our community

Traveler rating
    118
    41
    6
    7
    7
See reviews for
18
68
23
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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clovis CA
Top Contributor
76 reviews 76 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The room was fabulous and elegant...quiet and plush. Enter through hotel lobby if you want to avoid smoke smell...staff was very friendly and helpful. Parking was adequate and safe without going into the garage and parking closer to the room area.

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Atlanta, Georgia, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me just say, I was extremely concerned with the review I read about bed bugs. I called the hotel and they said they would have my room checked before I checked in which they did. The only con was that I reserved this room on Expedia and had not requested a non-smoking room and was placed on a smoking... More 

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Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear cmjatl3865, Thank you sharing your positive review of your stay with us. We will pass along your feedback to the most appropriate departments and look forward to welcoming you back soon. Kindly, Ameristar East Chicago More 

Cincinnati, Ohio
Top Contributor
91 reviews 91 reviews
33 hotel reviews
148 helpful votes 148 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Check in - We booked a stay here through a host at another Pinnacle Property for two rooms for two nights over a weekend at the end of April, 2015. When we arrived I was informed that my two children (who have about a million travel miles between the two) were not allowed to stay in the hotel. They have... More 

Was this review helpful? Yes 3
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Neutralatbest, Thank you for sharing your review with us on tripadvisor. Exceeding guest expectations is our highest priority and we sincerely apologize that we did not achieve this for you and your family. We have forwarded your comments to all appropriate departments for review and would like to reach out and learn more about your experience. Please provide your... More 

Coldwater, Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 21, 2015

This is a beautiful hotel with rooms that beat most. Spacious room, king bed, couch with coffee table, table and chairs. Also the bathroom had a tub for two and a separate shower for two too and all gold fixtures. It is a very contemporary look. We also had a great lake view room on the 13th floor. All staff... More 

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Hammond, Indiana
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

My girlfriend had a 2 free nights so we stayed and we didn't realize we have them until February it's cost us over $2,000 dollars can't believe this happened never STAY THERE AGAIN ...always check for them I know for a FACT because we don't stay @ hotels or motels thanks AMERISTAR fix your PROBLEM!!!!!! We had them real bad... More 

Was this review helpful? Yes 3
Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 2, 2015

Horrible, I stayed here put the do not disturb sign on the door and went to Chicago, came back 6 hours later noticed some one had been in my room. Their was some stuff missing out of my duffel bag I called security they was real nice. It took 6 days for someone to call me, a mr Scott [--]... More 

Was this review helpful? Yes 3
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 26, 2015

I come to Ameristar often, the hotel is great, food is good, and my experience with the staff for the most part has been good. Besides the heavy smoking and the occasional person who there with no money, just looking for a handout, the casino is good.But over the last 5-6 months, me and a few other, have grown suspicious... More 

Was this review helpful? Yes 2
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 17, 2015

Clean. We got the king non-smoking room and it was nice. Had a shower and a tub. No bugs. Limited TV channels. Smoking in the casino was evident but our room smelt fresh and the lobby had minimal cigarette smell if any. I like the added security of using your key card to get to the hotel part and the... More 

Was this review helpful? Yes 3
Megan A, Director of Social Media at Ameristar Casino Hotel East Chicago, responded to this review

Dear Orbitm, Thank you for taking the time to share your feedback, we appreciate your comments and look forward to welcoming you back soon Sincerely, Ameristar East Chicago More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2015 via mobile

Took a day off and stayed at the Ameristar Hotel. I was greeted with smiles and all the staff made me feel welcome. The King Suite was out of this world! I will be going back and will ask for the same room.

Was this review helpful? Yes 2
Kankakee, Illinois
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

water in shower felt like a garden hose. liked the fridge in room. bath room always felt cold heater by the window the room gets hot but not the bathroom maybe put in a heat bulb in the bathroom would help.

Was this review helpful? Yes 3
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