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All 2 East Chicago hotels

Ameristar Casino Hotel East Chicago

4.0 of 5 Hotel   |   777 Ameristar Boulevard, East Chicago, IN 46312
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Ameristar Casino Hotel East Chicago
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91%
Ranked #1 of 2 hotels in East Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Chris H
  • Reviews (150)
  • Photos (32)
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  • Room tips (49)
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150 people have reviewed this hotel

Traveler rating
    104
    33
    4
    5
    4
See reviews for
16
54
18
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Chicago, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I had stayed at the hotel a few times with my grandmother for free but on Tuesday I decided to check in with a paid rate. I unfortunately was treated very rudely upon check in. I then asked to speak to a manager, Denise who was very rude. When I first approached her I waited patiently while she was on... More

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife & I booked Ameristar East Chicago over the internet as part of our US driving holiday. We were a little concerned on arrival due to the industrial neighbours and considered driving on. I was pleasantly surprised by the room, which was quite spacious and well maintained. Really very impressive and the service of the staff, from the first... More

Was this review helpful? Yes 2
Sun prairie
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

The hotel was adequate, but the casino was awful. The wait staff was very inattentive and showed a complete disregard for her job. There was a period of over an hour span without seeing a waitress and when this was pointed out to the wait staff, she became angry and sent her manager over to speak with me. She was... More

Was this review helpful? Yes 4
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Thank you for sharing your feedback. We strive to offer a welcoming experience for all our guests. What you describe certainly does not meet our standard. It's our guests' reviews that allow us the opportunity to improve our service. I have sent your comments over to the Guest Experience Manager on property. Thank you for being our guest and we... More

Sun prairie
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

This place was the worst casino we ever stayed at. They cut my wife off in the casino because she had 3 glasses of wine and said "the waitresses suck" because it had been over an hour since they had stopped by our table. A waitress overheard and 15min later the beverage manager said she was cut off. although the... More

Was this review helpful? Yes 3
Megan A, Guest Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

We strive to provide exceptional service to all our guests while maintaining their safety. If someone appears to be heavily intoxicated, it is our practice to consider their safety first. I apologize for any discomfort this may have caused as this is never our intention. Thank you for being our guest and for sharing your feedback. More

Brookings, Oregon, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2014

This hotel is part of the casino, a bit difficult to navigate the roads in the area, but delightful once you find it! The rooms are spacious and well appointed. The bathroom is very upscale. We requested a non-smoking room & it smelled very fresh. However, on entering the hallway, there was a noticeable smoke odor. I suggested in my... More

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Woodhaven, Michigan, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

We had a lovely stay for the Memorial Day Weekend. We got there before check in, but they had our room ready. The staff was really friendly. It was obvious that the rooms had been recently renovated. Everything was new and nice.

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Gary, Indiana
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

The best food and if they ever stay one name the best casino boat!! Gary Majestic is best over all because they have two side by side! Ameristar has best hotel rooms, renewed, and best buffet, food is awesome!!

Was this review helpful? Yes 1
Hamilton, Ontario, Canada
Top Contributor
61 reviews 61 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 11, 2014 via mobile

Great hotel, restaurants and it has a casino. The room was great -good size comparison to other traditional hotels, the bathroom is fantastic (shower, tub and separate bathroom). The only issue I had was even though I was in a non smoking floor/room you could smell the smoke especially on the weekend. All 3 restaurants are good quality for the... More

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Chicago, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 4, 2014

My overall appeal to this casino is nice. They have a beautiful hotel and plenty of places to snack and eat at, the area around the casino is generally industrial. I liked that the exit from in-912 was the actual exit for the casino. I've been to horseshoe many times and driving from calumet to the casino is such a... More

Was this review helpful? Yes 3
Chicago, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2014

Stayed here when it was Harrah's and Resorts. Same room. Nice size. Ameristar has redecorated and it is great; real modern ...chic. Enjoyed our one night stay. Room was comped, but i would pay to stay again. Gambling is entertainment and I entertained myself. Ate at the sports cafe. Had the nachos ; very good, fair price.

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Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Boulevard, East Chicago, IN 46312
Location: United States > Indiana > East Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
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32 photos of this hotel

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Amenities

Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 
Number of rooms
290

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