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DoubleTree Suites by Hilton Indianapolis-Carmel

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11355 North Meridian Street, Carmel, IN 46032-4540
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DoubleTree Suites by Hilton Indianapolis-Carmel
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DoubleTree Suites by Hilton Indianapolis-Carmel
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416 reviews from our community

Traveler rating
    96
    104
    104
    74
    38
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162
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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chicago, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

second time at this location for NCAA final four,great hotel great staff. hotel located close to I-465 for easy access to downtown and other locations area is booming in new construction eg: restaurants ,shopping,small business new wider roads and over passes

Review collected in partnership with DoubleTree by Hilton

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Boynton Beach, Florida
Top Contributor
92 reviews 92 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

As usual with the Doubletree/Hilton chain my room was ready when I arrived and the check-in process was flawless. The suite is nice, but could use a little up-dating. The furniture is comfortable, but needs to be up-dated. It is in good condition, but slightly antiquated ... over-stuffed and chairs do not match the sofa. The bed is great, but... More 

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Maineville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Although I reserved the room during the Final Four weekend, this experience left me with a bad taste that I never experienced before with DoubleTree. The room smelled 'off' (not clean) and there was no shampoo or extra pillows in the room.

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Fortunately, the issues you report are easily correctible. We have several electronic devices available which are utilized to eliminate guestroom odor on the rare occasion it exists. Providing an inadequate supply of shampoo and/or extra pillows is a training issue, which has been addressed with our Housekeeping staff. Thank you for taking the time to bring these matters to our... More 

Stone Mountain, United States
1 review
4 of 5 stars Reviewed 1 week ago

This location provide a clean environment. I was greeted with great customer service right when I walked through the door. Everyone was very responsive. During my 3 day stay on business, they accommodated my strong appetite for a cookie everyday (1 for lunch and 1 for dinner).

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

My Team and I truly thank you for taking time out of your busy schedule to submit these kind and thoughtful comments. We enjoyed accommodating you and we appreciate your loyalty to our Hotel. We'll look forward to seeing you again, soon! More 

Bettendorf, United States
1 review
1 of 5 stars Reviewed 1 week ago

We stayed Easter weekend and due to the final 4 in Indy we had to pay a very high rate. The room had a very bad moldy, just terrible smell that made us feel sick by the time we checked out. The couch was torn and dirty, the bathroom grout was very moldy and they tried placing new grout but... More 

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

We appreciate you taking the time to write a review relative to your recent stay at our hotel, and we're very sorry you were unhappy with the condition of your guestroom. Your comments will be given due consideration as we work to improve our overall guest experience. We hope you’ll provide us with another opportunity to exceed your expectations so... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the Double Tree was outstanding! I would like to personally thank them for making this trip to the final 4 a great time for me and all 23 of my friends. They were well prepared for us and many more fans of NCAA Final 4, with those chocolate chip cookies and a big smile as we checked... More 

Was this review helpful? Yes
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for the wonderful comments. Our Team worked very hard to ensure our guests had an enjoyable experience while attending this year's NCAA Final Four Tournament. Achieving 100% guest satisfaction is always our top concern, while securing our guests' unyielding loyalty serves as the ultimate goal. You and your friends were treated like the "Champions" you are! More 

SELLERSBURG, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

bed and pillows were the worst ever- we used rolled up towels for pillows!! the room was clean,but the bedding was so stiff it was like sleeping on the floor. I actually got on the fold out couch with the kids and was more comfortable than in the bed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Initially, I would like to thank you for complimenting our Housekeeping Staff regarding the issue of cleanliness; they work very hard to make that same impression on every guest. Your comments relating to the sleeping accommodations in your particular suite are unfortunate. They will be properly evaluated and given due consideration as we continue to formulate our plan to upgrade... More 

Chicago, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Why the Double Tree wants my to put this on Trip Advisor is beyond me. Broken Sofa bed. Was told that the engineer was gone for the day. Had to insist on getting a new room. Noise all night. Bad Sleep. Room was comped.

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

The Hotel utilizes feedback from our guests to make improvements whenever possible. It's unfortunate you were forced to endure these reported issues. When something like this happens, we correct the situation as soon as possible and customize an appropriate resolution for our guest. I hope you found our efforts satisfactory and you elect to stay with us again the next... More 

Fort Wayne, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Room smelled, tub was dirty and worst of all a major party two nights in a row that ended with the staff calling the police to break it up. Not usually the case here. I have used the facility many times and haven't ever been upset when I checked out. Lets hope this time was just a fluke.

Review collected in partnership with DoubleTree by Hilton

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Mokena, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

the furnishings were old in lobby and room and old. It did not accompany the granite bar counter in the room at all.The beds were small and uncomfortable and you sunk in the middle. There was not a door to separate beds from bathroom.

Review collected in partnership with DoubleTree by Hilton

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