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DoubleTree Suites by Hilton Indianapolis-Carmel

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11355 North Meridian Street, Carmel, IN 46032-4540
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DoubleTree Suites by Hilton Indianapolis-Carmel
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DoubleTree Suites by Hilton Indianapolis-Carmel
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423 reviews from our community

Traveler rating
    98
    105
    105
    76
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bloomfield Hills, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

as a Hilton diamond member, I would expect some good service, decent food..etc. This hotel is the worst Hilton property I stayed at in the last 10-15 years. its worst than motel 6.... save your money and do not stay there...

Review collected in partnership with DoubleTree by Hilton

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Yoder, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed overnight for a family function. Staff was friendly, easy check in and out. Great pool and very good, free breakfast buffet. The room was very spacious. Even with a few softball teams there was not a lot of noise.

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Evansville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Doubletree for one night to attend a family function out of town. The staff were very warm and welcoming. We enjoyed the hot tub and pool area and the kids loved the breakfast. The suites were large and comfortable. The location was close to restaurants and the highway but also quiet for sleeping.

Review collected in partnership with DoubleTree by Hilton

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Roanoke, Virginia
Top Contributor
123 reviews 123 reviews
61 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for one night on business. The check-in process was quick and efficient. The room was spacious and had a sort of odd layout but was comfortable and clean. The gym was sort of small and somewhat limited but reasonable. Breakfast was fine but the coffee was a bit strange. I have a feeling this was something other... More 

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New York, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Being a Diamond Hilton member, I was very disappointed with this hotel. It was understaffed. The front desk person asked me if I didn't want my room cleaned I could get more points. I aksed if they were understaffed. A great lack of customer service training here. Hilton needs to invest some time.

Review collected in partnership with DoubleTree by Hilton

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am not sure when the last time a Hilton representative checked on this hotel. This was the only hotel with available rooms for the nights I was traveling. Old, outdated, in very bad repair. This hotel is in desperate need of an update. I wish I would have taken pictures, the "Hilton Honors" floor sign was literally on the... More 

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for submitting a review relative to your recent stay at our hotel. I apologize you were unhappy with our guestrooms, but I am pleased to announce that we are in the preliminary stages of a major effort to upgrade our property. Projects of this size take time, but we are actively engaged in the planning and development stage... More 

Chicago, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel overall is a clean and very friendly front desk staff. The rooms are clean, but outdated. The hotel could use some updating overall. The restaurant morning staff is slow and not attentive to their customers. The buffet itself was good.

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Your favorable comments about the cleanliness of our hotel and friendliness of our Front Desk staff are greatly appreciated. Our staff works very hard to ensure our guests are left with these impressions. I also thank you for your comments relative to the inadequate service received in our restaurant. It's important for us to know when/where we've failed to exceed... More 

chicago, United States
1 review
4 of 5 stars Reviewed April 14, 2015

second time at this location for NCAA final four,great hotel great staff. hotel located close to I-465 for easy access to downtown and other locations area is booming in new construction eg: restaurants ,shopping,small business new wider roads and over passes

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Your continued loyalty to our property is much appreciated and we're so very thankful for your fabulous comments about our staff and our Hotel. We look forward to providing you with an enjoyable stay and great customer service the next time you travel to our area. More 

Boynton Beach, Florida
Top Contributor
93 reviews 93 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 14, 2015 via mobile

As usual with the Doubletree/Hilton chain my room was ready when I arrived and the check-in process was flawless. The suite is nice, but could use a little up-dating. The furniture is comfortable, but needs to be up-dated. It is in good condition, but slightly antiquated ... over-stuffed and chairs do not match the sofa. The bed is great, but... More 

Was this review helpful? Yes
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for your comments relating to the excellent service you received from our staff, and we greatly appreciate your desire to return to our property. Overall, it appears your stay at our Hotel was a very favorable experience. To the extent we fell a little short of your expectations by having no in-room safe and less than modern furnishings,... More 

Maineville, United States
1 review
3 of 5 stars Reviewed April 10, 2015

Although I reserved the room during the Final Four weekend, this experience left me with a bad taste that I never experienced before with DoubleTree. The room smelled 'off' (not clean) and there was no shampoo or extra pillows in the room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Fortunately, the issues you report are easily correctible. We have several electronic devices available which are utilized to eliminate guestroom odor on the rare occasion it exists. Providing an inadequate supply of shampoo and/or extra pillows is a training issue, which has been addressed with our Housekeeping staff. Thank you for taking the time to bring these matters to our... More 

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