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DoubleTree Suites by Hilton Indianapolis-Carmel

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11355 North Meridian Street, Carmel, IN 46032-4540
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1 room 1 guest
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DoubleTree Suites by Hilton Indianapolis-Carmel
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470 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hudsonville, Michigan
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was my third stay at this property in a month. While this property is nicer than most middle tier properties it is showing it's age. The lobby is nice and the pool and exercise room are well maintained. It is the rooms that need some TLC. My first stay the room had a musty smell. The second stay the... More 

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fort wayne, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Front desk clerk that checked us in was not very friendly, changed our rate for some reason, and she was not aware of options that I had picked for our stay. Hotel is average and needs a total renovation, which the hotel had signs stating that there were going to be renovations.

Review collected in partnership with DoubleTree by Hilton

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Carmel, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is showing it age and there does not appear to be much going on to improve/upgrade it. Definitely a hassle to get to with the Road Construction going on (probably for another year) Requests to have running water in tub repaired were not corrected. Wi-Fi was slow and disconnected a lot. Hope you are multi-lingual if you want... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Initially, I would like to thank you for your comments, as well as apologize for failing to exceed your expectations. The preliminary stages of a major renovation to the Hotel are underway. A project of this size takes a significant amount of pre-planning to establish the appropriate and timely course of action for the various parties involved. Work on the... More 

Richmond, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I checked in on 8/10 for a two-night stay. Although check-in was a little delayed, it wasn’t too bad. Then my experience went south, real fast. I realize that the property is undergoing renovation, but it is clear that there has been little upkeep over the past 10 years or so. The rooms are more than worn. Some electrical outlets... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for taking the time to set forth the details of your recent stay. I find them to be quite disappointing and certainly not typical of the high standards we strive to maintain. Your comments have been discussed amongst the appropriate members of my staff and due consideration is being given while formulating new ways to exceed the expectations... More 

Chicago, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

As a diamond member I was surprised in the poor quality of the room I was assigned. The room was incredibly loud as the toilet was clearly not working properly. Adding to my misery the shower leaked without fail. One of the worst hotel nights I've experienced. I had to move to a new room the next day and went... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Your comments are much appreciated. You’ll be happy to hear of the Hotel’s upcoming renovation, which will ultimately eliminate all of the issues giving rise to your dissatisfaction. The upgrade project, scheduled for completion in the Spring of 2016, is quite extensive and will have a significant positive impact on all facets of the Hotel. As a Diamond HHonors member,... More 

Indianapolis
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Overall the motel was great. The kids and grandkids loved the pool and spa. Our rooms were all close together so that the little ones were not running all over the place. With having two rooms in the suite, the little ones could nap much easier. Too bad the breakfast was not included.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Thank you for your kind and considerate comments relating to your recent stay. My staff and I work very hard to achieve this level of satisfaction in all of guests. It's a rewarding experience to learn when we've accomplished this objective. Travel safe and we'll look forward to seeing you the next time you travel to the Indianapolis/Carmel area. On... More 

Atlanta, Georgia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You know you have come to the right place to spend the night when you are so warmly greeted by EVERYONE you meet from the second you walk though the door. The front desk clerks couldn't have been sweeter. .The General Manager spoke to us as we were checking in...the Bartender welcoming and friendly......The waitress in the restaurant made you... More 

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Brunswick, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

With Hilton Honors Gold I expected WiFi, and while it existed, the signal was so weak, with frequent signal dropouts, it was completely unusable. I had to use my phone hotspot to get email. My room overlooked the indoor pool, which I thought would be nice, but the noise from people partying until after 11pm prevented me from getting a... More 

Review collected in partnership with DoubleTree by Hilton

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Indianapolis, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel was supposedly under renovation, and it needed it badly! The furnishings were old, the bed and pillows the most uncomfortable we've ever slept on. The breakfast food and service was lousy. The jacuzzi was overheated and the jets sprayed in your face. The pool was cold.

Review collected in partnership with DoubleTree by Hilton

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Stickney, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel looks very nice and could be a great hotel but....the room smelled as if someone had just smoke in there, the internet kept trying to charge for the usage in the room, pillows were so soft you felt as if you didn't have a pillow at all, and the pool looked very nice but the surface was so... More 

Was this review helpful? Yes 1
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