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DoubleTree Suites by Hilton Indianapolis-Carmel

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11355 North Meridian Street, Carmel, IN 46032-4540
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DoubleTree Suites by Hilton Indianapolis-Carmel
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440 Reviews from our TripAdvisor Community

Traveler rating
    100
    109
    111
    80
    40
See reviews for
172
66
19
144
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (440)
  • Mar-May only
    (111)
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Rensselaer, Indiana, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

To start with the positive the staff was very nice which is the only reason we did not switch hotels. Our room was smelly and carpets and furniture were very stained and sticky. We asked for extra bedding (because the beds were so uncomfortable) and housekeeping delivered when we were out of the room and it was left in a... More 

Review collected in partnership with DoubleTree by Hilton

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Jim S, General Manager at DoubleTree Suites by Hilton Indianapolis-Carmel, responded to this review

Initially I would like to thank you for the positive comments about our staff. You'll be happy to learn that our hotel is undergoing a major renovation in the fall of 2015, during which your concerns relating to our guest rooms will be addressed. I apologize for the inappropriate manner in which your fresh linens were delivered to your room.... More 

Carmel, Indiana
1 review
1 of 5 stars Reviewed 5 days ago NEW

Maria from front desk very rude ,does not know anything about customer service, was not interested to talk to me to listen or help. On my second call Victoria picked up and she let me know that she supports her coworker and her work ,when I asked is that good customer service (putting me on hold in the middle of... More 

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Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here on a business trip. The location is a bit closer to some restaurants and stores than where I usually stay which is up the road a couple miles. During all the road construction, this location was definitely better. I was greeted as a Hilton Rewards member and got my cookie and had my free water waiting for... More 

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Brookfield, Wisconsin
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This Doubletree was very nice when we stayed there 10 years ago, but now it is in need of major remodeling. Our room was worn, though the beds were comfortable. We selected the hotel for the nice indoor / outdoor pool setup. However, there is paint peeling from the ceiling of the indoor portion. The hotel is in a great... More 

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Richmond, Virginia
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I have yet to stay at a DoubleTree that wasn't great. It was the first time that I can recall having received an email to "check-in" and the system worked flawlessly. I arrived at the counter, was verified and handed my room key. The room was large and comfortable, but it is about time to change out the arm chair.... More 

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Fort Lauderdale, Florida, United States
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel. Clean all suite rooms friendly staff reasonable rates. The bad - $10 a day to use the internet, please free at many lower priced hotels. - $12 for a very average buffet breakfast. Recommend you go down the street about 3 blocks to a place called the Sunrise Cafe. better food and prices

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Fort Lauderdale, Florida
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently had a 3 night stay at this hotel. The suites were nice in as much as I could go to sleep while hubby stayed up to watch TV. The beds were very comfortable. The living room furniture was old and just short of shabby. You can tell a lot of people have sat on the sofa. I did have... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel was as expected. Comfortable and clean. Staff seemed to be very helpful. Did have some problems with the billing processes. All resolved in time. Problem involved billing for a breakfast--hotel charged me twice for a meal, and I had to get my bank involved to resolve the overcharge. My word and the receipt provided to the hotel was not... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Ponte Vedra Beach, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

As a Hilton Honors member I got free wi-fi, but could only use it in the sitting area of the suite we were staying in, not the bedroom (so I couldn't read in bed after my daughter had gone to sleep on the sleeper sofa). NOTE for those getting King beds: the website says they're made with 5 pillows but... More 

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Denver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hotel looks like it hasn't been updated since the 1970's. The building looks old and dingy. The parking lot is full of potholes. The room furnishings and carpet are extremely old and dated. The tub faucet dropped constantly and the bathroom sink wouldn't drain. On the plus side, the staff were very friendly and helpful, but I will not stay... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
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