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Hilton Garden Inn Indianapolis/Carmel

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13090 N Pennsylvania St, Carmel, IN 46032
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Hilton Garden Inn Indianapolis/Carmel
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Hilton Garden Inn Indianapolis/Carmel
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237 reviews from our community

Traveler rating
    126
    77
    24
    7
    3
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81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Wow, has this hotel fallen in the last few months. the Hilton Garden has been my go-to hotel when in Carmel, Indiana. However, the city of Carmel has built a mega sports complex and now the place is over-run with families in town for little league games, soccer matches, etc. The place was noisy at all hours of the night,... More 

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Pikesville, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Staff was friendly and professional, lobby and room appeared neat, however hairs were found in the shower and in one of the beds and the room had a musty odor that was difficult to get rid of. Only stayed one night. Don't think it is the norm, but be aware. Otherwise everything else was fine.

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you for taking the time to visit trip advisor about our hotel. I am so sorry about the cleanliness of your guest room. Please know that it is not typical of our rooms to be found dirty. I have let our executive housekeeper know about the situation, and assure you that it will never happen again. I do hope... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I always stay at the Garden during May events at the Indianapolis Motor Speedway. The staff is always friendly and very helpful in suggesting new places to dine. They are always ready to help my wife if she needs any assistance with her wheelchair. Personally would love to have the recipe for the awesome cookies they have waiting for returning... More 

Review collected in partnership with Hilton Garden Inn

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you so much for your continued patronage. We certainly enjoy seeing our regular guests. Aren't the Hilton Garden Inn Welcome Bars the best! They are shipped to us, so I don't have the recipe... but if I ever get my hands on it I will let you know! We look forward to seeing you again soon! More 

Culver, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great location, close to downtown Carmel and easy to get to the Indianapolis Motor Speedway. Pleasant hotel with very friendly staff and nice accommodations. I really like the set up of the "Parlor Room". We stay here every year for the Grand Prix and Indianapolis 500.

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

I am so glad you find our location convenient to everything. I love the area our hotel is in, because we are located about 20 minutes from everything you could want to do in the city! We look forward to welcoming you back for the 500! Race time is always a fun time in INDY!!! More 

Dearborn Heights, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel is the same as a Hampton, Holiday Inn Express, or a Fairfield except they have a little bar in the lobby and a pay for breakfast plan compared to free breakfast at competitors. The eggs were ice cold (730 am), did not realize I would be charged ($12.00) for this disgusting breakfast.

Review collected in partnership with Hilton Garden Inn

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you so much for taking the time to review our hotel on trip advisor. I am very sorry that you did not enjoy our breakfast. I wish you would have reached out to us while you were in house, and we could have made the experience better for you. You are correct that the Hilton garden Inn brand does... More 

Westfield, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

this location has professionals working there that make you feel great. Everything is well kept and the staff are all great. It is a great place to stay and relax. It is close to a Meijer and many places to eat. There is access to the main highway so you can get to down town easily or up to Grand... More 

Review collected in partnership with Hilton Garden Inn

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you so much for taking the time to fill out our trip advisor page. I am thrilled that our location and staff pleased you. I can not wait to share your response with my team. We look forward to welcoming you back to our hotel. More 

Clarksville, IN
Top Contributor
85 reviews 85 reviews
24 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed April 21, 2015

We stayed at the Hilton Garden Inn on March 24 to catch an early flight from IND the following morning. We arrived around 8pm and left at 4am so it was dark outside the entire time we were there. We booked the room using Hilton Honors points and it was the closest hotel to the airport within my point range.... More 

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you for taking the time to trip advisor our hotel. We are in the suburb of Carmel, which is on the North side of Carmel, the home to the most round-abouts in the country. I am sorry you found it difficult to navigate the area, but with recent road construction signage is not the best. I am thrilled you... More 

Romulus, Michigan
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 20, 2015

Impressive and beautiful lobby with welcoming complimentary beverages and cookies. The front desk staff was superb in customer service, offering great tips on restaurants, attractions and ways to bypass the construction in the area. The rooms were standard in size, but clean and fresh. We had a view overlooking an outdoor patio and river. The onsite restaurant offered delicious food... More 

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you so much for taking the time to fill out trip advisor about our hotel. I am thrilled that you enjoyed our service as much as we enjoyed having you. My staff and I are dedicated to making our guests feel at home. We look forward to seeing you the next time you are in the Carmel area. More 

Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 16, 2015

I was immediately so impressed by the beautiful lobby of this hotel! Right when you walk in there is coffee, tea and alternating lemon/lime/orange/etc. ice water for guests to enjoy! The rooms were decorated nicely too, and well-appointed, even having Keurig single serve brewers in them - nice touch! There was an extremely courteous gentleman helping at breakfast. Those were... More 

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Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you very much for taking the time to fill out trip advisor about our hotel. I am very sorry you found our Garden Sleep System beds to be uncomfortable. We do have another style bed in our hotel as well, that may be more comfortable for you. I am very disturbed by the fact that you found our staff... More 

Oak Lawn, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed April 14, 2015

The hotel was beautiful and the staff was extremely nice. The pool is very small for the size of the hotel. The hotel is at a great location in the heart of a real nice town. If I visit this location again I will be staying here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this review

Thank you very much for taking the time to fill out trip advisor about your stay. I am thrilled that you enjoyed our hotel, as we work very hard to exceed our guests expectations. I do hope if your travels bring you back to the Carmel area you will choose to stay with us once again More 

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