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All 9 Carmel hotels

Comfort Suites Carmel

2.0 of 5 Hotel   |   15131 Thatcher Lane, Carmel, IN 46033
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Ranked #9 of 9 hotels in Carmel
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43 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed here last weekend and it was one of the worst hotel stays ever. We had to wait 25 minutes in line behind finnicky wedding guests. Understandable. When it finally was our turn, we presented our Travelocity Top Secret Deal printout. The front desk staff insisted on running our credit card, for incidentals we assumed. She said the card... More

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Lansing, Michigan
Top Contributor
62 reviews 62 reviews
15 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here with my husband's hockey team for a weekend tournament. Let me first start off by saying that this hotel is no longer a Comfort Suites; it is a Rodeway Inn now. And it's very obvious that whoever ran/owned it as a Comfort Suites, let it fall apart. The wear and stains in the carpet, peeling wallpaper around... More

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Normal, Illinois
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed February 23, 2014

Right off the bat, you need to realize that this RODEWAY Inn and Suites is the cheapest place for miles around. I paid under seventy dollars a night with tax. I went in with pretty low expectations. I'm not a motel snob by any stretch of the imagination. I simply require (and will indicate where my needs were met by... More

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Deerfield, Illinois
13 reviews 13 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 6, 2014

I travel to Indianapolis two or three times per year The last time i stayed here it was a Comfort Inn. It was very comfortable and an excellent value. It has bee re-branded to a Roadway Inn & Suites, and while I do not generally stay at Roadway Inns, i thought how bad could it be and it was convenient... More

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Westfield, Indiana
15 reviews 15 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 7, 2014

First of all, Trip Advisor, this is no longer a Comfort Inn & Suites, it is a Rodeway Inn & Suites. Second, this is my second stay here (I first stayed when it was still a Comfort Inn & Suites, in July 2012). I knew what I was getting into when I booked it this time, but we were experiencing... More

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Top Contributor
75 reviews 75 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed October 24, 2013

To begin this hotel is no longer a Comfort Suites - it is a Rodeway Inn & Suites. I would have never chosen this hotel; the reservations were made for me by an associate. I'm sure if my contact had looked at the room and condition of the hotel they would have chosen a different hotel. I will say that... More

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Port Orange, Florida
4 reviews 4 reviews
1 of 5 stars Reviewed August 21, 2013

We stayed at this place the night of 7/08/13. We had called ahead to reserve the room and the desk clerk had said the place was a bit dated, but clean. Was indeed very dated, but could see from the lobby that it had been a very nice place. In the room, the toilet had no lid and the towel... More

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1 review
4 of 5 stars Reviewed August 19, 2013

Our group stayed at the Comfort Suites and really enjoyed it this weekend. At first we had some reservations due to the previous reviews. Which to our surprise and thanks did not match the experience we had at all. The rooms were clean, the staff very courteous and the manager very accomodating. The location is a selling point with various... More

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Shanghai, Shanghai, China
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 15, 2013

I equate this hotel to the $40 dollar motel I stayed in for my friends bachelor party when I was in college and couldn't afford anything better. Let's start with how unprofessional the staff was. Upon walking in, the front desk worker was talking to someone about how he had done 16 shots and was up all night puking/laughing/crying. He... More

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Management response:

I appreciate your feedback. While I am disappointed in the many things you mentioned here, I must maintain this is NOT how we usually operate. We have made improvements on the guest service. I will not debate about what my front desk clerk said. I am terribly disappointed with this and will be addressing this the next time he is... More

New Buffalo, Mi
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2013

There was a little confusion on my part - I got a message left on my voice mail telling me that the motel had changed hands and my reservation was not guaranteed. After a phone call to the number given me, they assured that my reservation was good, and that they had on record my prepayment. On check-in the evening... More

Was this review helpful? Yes
Management response:

Thank you for your overall positive review. I appreciate that you have noticed we are trying to make the improvements we can. Ownership is going to be doing a major renovation of this hotel, and as soon as everything gets finalized, it should be happening pretty quickly. Most of the time the staff here is pretty on top of things.... More

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Additional Information about Comfort Suites Carmel

Also Known As:
Comfort Suites Carmel Hotel
Comfort Suites Carmel Hotel Carmel
Carmel Comfort Suites
Address: 15131 Thatcher Lane, Carmel, IN 46033
Phone Number:
Location: United States > Indiana > Hamilton County > Carmel
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 hotels in Carmel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Carmel 2*
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