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Holiday Inn Express & Suites Indianapolis North - Carmel

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9797 N. Michigan Road, Carmel, IN 46032 (Formerly Country Inn & Suites Indianapolis-North)
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1 room 1 adult
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Holiday Inn Express & Suites Indianapolis North - Carmel
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54 Reviews from our TripAdvisor Community

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Pittsburgh
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed November 12, 2015

Hotel was clean, room was comfortable, AC worked fine, good shower nice bath, standard HIX breakfast. Small exercise room, one each bike, elliptical, treadmill, and one bench with free weights. But no internet service, and no help to correct.

Helpful?
Thank LittleBoyBrew
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Indianapolis North - Carmel, responded to this review

Dear LittleBoyBrew, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for noting the cleanliness level of our property and I am glad to read that your stay was comfortable. However, I... More 

Indiana
1 review
1 of 5 stars Reviewed October 11, 2015

We are spirit elite members which means we stay at Holiday Inn a lot. We have always enjoyed HI hotels up until now. The only good thing about this one was the location and it had comfortable beds, unfortunately we didn't sleep well at all because of the sports team of 8-12 yo kids running wild up and down the... More 

Helpful?
Thank Lori N
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Indianapolis North - Carmel, responded to this review

Dear Lori N, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is regrettable to learn about your experience. I do hope that you will allow us to make it up to you and follow up on your concerns. I have sent you a private message to obtain more information. I look forward... More 

Sugar Grove, Illinois
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed September 22, 2015

Spent the night here before proceeding to Columbus, OH for a Buckeye Football Game. We arrived late, but our check in was prompt, and expedient. Room was fine. It was one of those rooms with a connecting door, and the folks next to us woke up early, and you could hear them quite easily while they talked. Good thing we... More 

Helpful?
Thank mike m
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Indianapolis North - Carmel, responded to this review

Dear mike m, Thank you for your candid review of your stay. We are very pleased to know that you had an effortless check-in experience and glad you found our rooms in decent shape. We appreciate your comments on the aspects of the hotel that needs updating and rest assured, this will be shared with management to determine the areas... More 

Pleasanton, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 17, 2015

The room was a little beat up and cave like...not up to the other Holiday Inn Expresses I have stayed in. The wifi worked sometimes but was down in the morning. I had two rooms but the second room was like a cave and the only cooling was a dirty wall fan that pulled air from the bedroom to the... More 

Helpful?
Thank Karen K
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Indianapolis North - Carmel, responded to this review

Dear Karen K, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. We are glad you found the bed comfortable. However, we apologize for not meeting your expectations when it comes to your room... More 

Chicago, Illinois
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 27, 2015 via mobile

Free upgrade to suite room being platinum member and the room was pretty nice and big. It was off the lobby and surprisingly quiet. The only issue was the outdated red carpet. Definitely needs replacing in the rooms to match the newer look of the other hotels. Nice shower with tile and big shower head. Room and public areas were... More 

Helpful?
Thank hostman1
Walkerton, Indiana
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 23, 2015 via mobile

I got a great rate on Hotwire $66 a night so I gave it a try. It was well located at 465/US31. Gps had no problem finding it. Well kept property and it has a grand look as you approach the property. Hotel was well appointed and I really liked the outside patio in the center of the hotel. Room... More 

Helpful?
Thank jreed37
Tippecanoe, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 30, 2015

My wife had a bad stroke 2 years ago, so we are very cautious traveling now. I booked a room at Holiday Inn Express Carmel about 10 days before traveling 120 miles to Indy for our church Temple open house. I reserved a king suite accessible room with roll in shower. We arrived and checked in a fairly new hotel... More 

Helpful?
2 Thank Delon F
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Indianapolis North - Carmel, responded to this review

Dear Delon F, Thank you for sharing your experience from your recent stay with us. Please accept our sincere apologies for the inconveniences you experienced with the overall condition of the handicapped room you had during your stay. Rest assured, every aspect of your review will be reviewed and most certainly will be forwarded to the appropriate departments. We take... More 

Newburgh, Indiana
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed July 19, 2015

I'd love to give this hotel a higher review, but we had one major issue that ruined the entire stay for us. To be fair, the good: most of the hotel (including our room) was very clear, although there was a peanut on the floor of the elevator at night on check-in that was still there twelve hours later at... More 

Helpful?
1 Thank Heather H
Kari J, Director of Sales at Holiday Inn Express & Suites Indianapolis North - Carmel, responded to this review

Hello and thank you for taking the time to give us your feedback on your recent stay at our award winning hotel. We apologize for the noise levels that may have caused you major disturbances while you were with us and that it ruined your entire trip. We do understand that rest and relaxation are important while traveling and that... More 

Birmingham, Alabama
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 10, 2015

We spent a week at the Holiday Inn Express in Carmel, IN and I have to say we had excellent service. The staff was very polite and helpful. The breakfast was wonderful and they provide fresh hot coffee 24/7. (Many hotels offer coffee, but often it is not fresh or hot.) Plenty of flavorful hot teas to choose from as... More 

Helpful?
Thank Stoppandthink
Chicago, Illinois
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2015

This hotel was in a nice suburb, just barely north of Indianapolis. I stayed here with my son for a tournament and had some business to do in the area. This hotel was suitable for both purposes. The lobby was nice, and the breakfast was excellent and free. The wifi worked well. The beds were very comfortable, the shower water... More 

Helpful?
Thank KLY0712
Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

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