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Holiday Inn Express Hotel & Suites Indianapolis North

Certificate of Excellence
2.5 of 5
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9797 N. Michigan Road, Carmel, IN 46032 (Formerly Country Inn & Suites Indianapolis-North)
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Holiday Inn Express Hotel & Suites Indianapolis North
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Ranked #7 of 9 Hotels in Carmel
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 weeks ago
Stoppandthink Birmingham, Alabama
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48 Reviews from our TripAdvisor Community

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Traveler rating
    24
    17
    4
    1
    2
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21
4
4
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Tippecanoe, Indiana
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

My wife had a bad stroke 2 years ago, so we are very cautious traveling now. I booked a room at Holiday Inn Express Carmel about 10 days before traveling 120 miles to Indy for our church Temple open house. I reserved a king suite accessible room with roll in shower. We arrived and checked in a fairly new hotel... More 

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Newburgh, Indiana
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'd love to give this hotel a higher review, but we had one major issue that ruined the entire stay for us. To be fair, the good: most of the hotel (including our room) was very clear, although there was a peanut on the floor of the elevator at night on check-in that was still there twelve hours later at... More 

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Kari J, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis North, responded to this review

Hello and thank you for taking the time to give us your feedback on your recent stay at our award winning hotel. We apologize for the noise levels that may have caused you major disturbances while you were with us and that it ruined your entire trip. We do understand that rest and relaxation are important while traveling and that... More 

Birmingham, Alabama
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent a week at the Holiday Inn Express in Carmel, IN and I have to say we had excellent service. The staff was very polite and helpful. The breakfast was wonderful and they provide fresh hot coffee 24/7. (Many hotels offer coffee, but often it is not fresh or hot.) Plenty of flavorful hot teas to choose from as... More 

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Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was in a nice suburb, just barely north of Indianapolis. I stayed here with my son for a tournament and had some business to do in the area. This hotel was suitable for both purposes. The lobby was nice, and the breakfast was excellent and free. The wifi worked well. The beds were very comfortable, the shower water... More 

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Baltimore, Maryland
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Spent four nights here. Rooms are clean, staff was very friendly and helpful (helped us find a discount coupon to the zoo) and had plenty of recommendations for nearby towns to explore like Zionsville and Noblesville. We were in Room 207, which was far enough from the elevator (there's only one and it's pretty slow) and close to the steps... More 

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Level Contributor
171 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed June 11, 2015 via mobile

Room and bed were comfortable with an AC unit that cranked out lots of cold air. Unit had a fan on feature that helped masked any noise from the hall. The room had two queen beds, a very small desk, and fridge with microwave. wifi was strong and internet worked well. Shower had plenty of hot water but the shower... More 

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Indiana
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 16, 2015

This is an apparently newer hotel. Rooms were nice and very comfortable. Checkin was very quick and staff very courteous. Breakfast was ok, about what you would expect from a holiday inn express. Would definitely stay here again.

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Kari J, General Manager at Holiday Inn Express Hotel & Suites Indianapolis North, responded to this review

Thank you so much for your review of our hotel, Chris M! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and will consider your opinions when making imorovements to our breakfast! We hope yo do get the chance to stay with us again. More 

Fowlerville, Michigan
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 9, 2015

Staying here as I write this and it is a very nice hotel. The staff let me check in early so I could go attend the race in Indianapolis. Very clean, nice sized room. New style door locks make it easier to enter the room. I will stay here again! Will try the breakfast food in the morning!

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Kari J, General Manager at Holiday Inn Express Hotel & Suites Indianapolis North, responded to this review

Hey j2donk! I just wanted to take a moment to thank you for your review of our hotel. I am pleased to hear you enjoyed your stay with us so much that we earned a 5 star rating from you before your stay was even complete! It is very rewarding when we hear that our guests feel that way and I... More 

Minneapolis, Minnesota
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 4, 2015

My trip was a short in-and-out, so I stayed a quick overnight. Hotel was clean and tidy and staff was very nice. Breakfast food was mediocre, but able to grab a cup of coffee and run off to my meeting. I would stay here again, but bring my own breakfast food.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis North, responded to this review

Dear Phoenix A, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and cleanliness at the hotel. Your comments about the breakfast quality will be used to improve our products. Please... More 

Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

Our large company recently started booking rooms through this hotel. Merriam, the sales manager is such a pleasure to work with. I can tell she is going to go very far in this business as she has exceptional customer service skills. She truly cares about her clients. I couldn't be happier about our switch!

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45 photos of this hotel

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Room/suite (14)
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Hotel & grounds (10)
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Business center/function rooms (3)
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Dining (3)
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Pool/beach area (3)
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Other (6)
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