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Courtyard Chicago Wood Dale/Itasca

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900 N Wood Dale Road, Wood Dale, IL 60191
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Courtyard Chicago Wood Dale/Itasca
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97 Reviews from our TripAdvisor Community

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Traveler rating
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    32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was my third trip to this hotel. It has everything that a Courtyard should, and additionally it has a good location for me. It is close to ohare airport and centrally located in regards to the city The hotel staff are great and the pricing for rooms is good One of the nice things is they provide a bottle... More 

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Chicago, Illinois
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I wanted to become a frequent visitor of this hotel. It's very clean everything is updated pool is nice and clean. room was nice and bed comfortable. But I was charged for bottled waters nobody drank them.We brought out own. my mother and niece spent money in the market in the lobby saturday night buying pops an vitamin waters and... More 

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Please accept our apologies for the confusion and difficulties we created for you in regards to the bottled water from your room. The proper resolution is being processed presently. Your room keys should also have been extended immediately for the late checkout time when it was promised by the Front Desk staff but this was not done. Please rest assured... More 

Maricopa, Arizona
Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago

Of course any hotel near the airport is going to be prone to noise, over this one appears to be strategically place just west of the landing strip, perfect for those early morning airport alarm clocks i've heard about. The rooms are clean, the tv's actually have a guide (a big plus in my book) and there are plenty of... More 

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

While we may be convenient to O'Hare airport, we usually don't have issues with airplane noise. We appreciate your comment regarding our rooms being clean and the tv guide along with the extra plugs are another way to make things more convenient for our guests. We are conveniently located to local businesses in Wood Dale, Itasca and Elk Grove Village... More 

Pensacola, Florida
Level Contributor
146 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First off, not a very nice neighborhood but at least it's fairly close to O'Hare. The standard Courtyard set up which I used to choose as one of my favorites but they are fading fast. No breakfast included but you can pay for one at the bistro. Rooms are small, bathroom is very small, shower/tub is small, beds are not... More 

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

We apologize for your concerns in regards to our hotel brand and offerings. With market changes, there may be differences from property to property as our Courtyard brand continues to evolve. We were excited to see that your check-in experience was highly professional. More 

Salt Lake City, Utah
Level Contributor
3 reviews
2 of 5 stars Reviewed May 18, 2015

When I arrived at the room I found the room a little warm, and set the thermostat lower, then left. When I returned I still found the room warm and set the temp all the way to the lowest it would go. The room still did not cool, so I called the front desk and asked that they send up... More 

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Please accept our sincere apologies for the missteps regarding your temperature controls in your room and the inadequate responses from staff members. While they may have been busy, the guest requests and corrections need to be our top priority. Please rest assured, and as can be seen from past comments, this was an unfortunate isolated issue that will not repeat... More 

Detroit, Michigan
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 15, 2015

The staff is very friendly and helpful. I got the free upgrade due to my status without even asking for it. This courtyard gives a free gift and points, not just one or the other. Everything is clean and overall it is a normal hotel.

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Thank you for your praises regarding our staff and service. We truly work hard to make sure our guests are satisfied and return for the future. We would love to see you again if you ever find the need for accommodations in the future. More 

Woodville, Wisconsin
1 review
5 of 5 stars Reviewed March 27, 2015

I have been here two weeks and have one week to go. I asked to please switch rooms as I am working nights. And sleep days. At first I was in a room by the road / parking lot.I was told at first no I could not get another room. After talking to a night clerk.He left a note for... More 

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

We're glad to see that we were able to make the necessary room change for you but apologize for the inconvenience initially. We sure are pleased that our staff has been able to take care of your needs, whenever you have them. We are here for you and all our guests and look forward to everyone having a truly Marriott... More 

Rowlett, Texas
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 19, 2015

maybe the most outdated Courtyard that I have ever visited. Right on the glide path for Ohare, planes rumbling through constantly, even at 5am. Outside of the place is a dump. Restaurant and hotel staff were very nice. Never again here though.

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Even though we are about 8 miles away from O'Hare Airport, we typically don't have issues with the planes flying overhead but we do apologize if you experienced this. Our Courtyard hotel has just finished our rooms renovation though outside the hotel, the local area has construction due to the Elgin-O'Hare Expressway project. This construction is throughout the area and... More 

Annapolis
Level Contributor
179 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed March 11, 2015

I was in town for a working weekend. The hotel did not appear to have many guests over the weekend. The Bistro was closed when I checked in at 4:40pm on a Friday. You can't walk to anything from there and the hospitality van driver was done at 6:00pm. The van will only take you places that are within 5... More 

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Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Please accept our apologies for any inconvenience with our shuttle service. We do have the service but it is based on availability and may be more limited during extremely low occupancy. I am glad to see that our internet IT support was able to get you connected. We try to have cardio equipment available along with the free weights and... More 

Santa Cruz, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

I stayed at this comfortable Courtyard for five nights in Feb. It was very close to my corporate office and we had intensive meetings all week. I needed a quiet place to decompress and this hotel provided it. Served at your table breakfast and Starbucks coffee was a great start to the day. It definitely kept me sharp and focused.... More 

Was this review helpful? Yes
Dan N, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

We are so happy to have had you enjoy your new home away from home! Our temperatures unfortunately could not be warmer, but it seems our staff service and efficiencies helped to warm you up. We value our guests and their time with us and are here to make sure that you have a wonderful and satisfied stay. We look... More 

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