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Westin Chicago North Shore

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601 North Milwaukee Avenue, Wheeling, IL 60090
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Westin Chicago North Shore
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Westin Chicago North Shore
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268 reviews from our community

Traveler rating
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    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
Top Contributor
56 reviews 56 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife needed a night to get away for Memorial Day weekend and we found a great deal through a 3rd party. We've always had great stays at Westins and this was no different. The lobby was extremely busy due to a regional chess tournament ( we knew then it was going to be a quiet stay. Our king room... More 

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Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel and customer service! A win-win combination for me. From check in to check out the customer service never lapsed. It was my first stay ever at a Westin and I was not disappointed. Got a great deal via Priceline. I was a little "bummed" at first because there was no free wifi and I had brought my tablet... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a great visit and that our staff left you with a wonderful impression of the Westin brand! We strive to provide the best service and hospitality to every guest that walks through our doors and I am... More 

Claremore, Oklahoma
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service!!! Rooms were very clean and updated with modern fixtures. I locked my room key in my room and they were very helpful in getting me another. Best experience I have had at a hotel in some time. Now for the real review..They were awesome! I stay at several hotels in a year for business and training. Most... More 

Was this review helpful? Yes 2
GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Joe, Thank you for taking the time to leave wonderfully kind and comical feedback on your recent stay with us, I am happy to see that you enjoyed your visit and that the conference was a great experience for your and your colleagues as well! I will be sure to pass along your feedback to our departments as they will... More 

Edmonton, Canada
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference. Bed was comfortable, as is expected when you stay at a Westin. The staff were pleasant and helpful. I really appreciated having a fridge in my room. The power outlet in the bathroom was backwards, which made only 1 plugin accessible. Not a big inconvenience but probably an easy fix.

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Kerry, Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a comfortable and accommodating visit. I have brought your concern over the power outlet in one of our restrooms to our maintenance departments attention, we will do our best to get this fixed as soon as... More 

rhinelander wi
Top Contributor
85 reviews 85 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was at the Westin recently for a conference and was very impressed with how they handle everything. The hotel rooms are nice and roomy with a large tv and the maid did a very good job of cleaning. In the conference area there was a lady that would sweep up any paper or dirt that was on the floor... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Mike, Thank you for your feedback on your recent stay with us, I am very happy to see that you had a great visit and also a wonderful experience with our event team. I have passed on your feedback to our housekeeping and banquet department as they will be pleased to know that their hard work and hospitality does not... More 

Saint Louis, Missouri, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in town for a family event on the North Shore. The location was good, easy access to tollway to get to more suburbs or to downtown. Workout facility with pool/hot tub as business center were nice. Dude who checked us in was a douche - not a good start. The room didn't smell like the traditional Westin White... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Allie, Thank you for taking the time to leave feedback on your recent stay with us. I am happy to see that you found our location to of convenience to you during your visit. I apologize for the inconvenience you experienced at check in, it would be much appreciated if you could please elaborate on what exactly was the issue... More 

Rockville, MD
Top Contributor
61 reviews 61 reviews
27 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am presently here for a meeting. The staff are lovely and the hotel is clean, though dated. My room is quiet w a nice TV. Also, I appreciated them giving 1000 if I do not use housecleaning. Here's the negative - the bed is not up to Westin's normally high quality . I have stayed in the Heavenly Bed... More 

Was this review helpful? Yes 1
GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that our staff provided you with wonderful hospitable experience. I am also glad that you were pleased with our recent room renovations which included upgrading our amenities, TV's and adding in-room refridgerator. I apologize for the confusion on the guest... More 

Plainfield, Illinois
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 13, 2015

A comfortable place. Very modern and updated. Clean. We were there for my daughters' dance convention. We were treated very well and had a great stay. We ate at the restaurant (Italian) 3 times. We would've gone elsewhere but we had a major snowstorm on the last night of the convention, and nothing else was open. Thankfully their restaurant was... More 

Was this review helpful? Yes 2
GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for your kind feedback on your stay with us earlier this year. We always look forward to our dance conventions and I am happy to see that you and your family had a wonderful time during your visit. We hope you and your family have an opportunity to visit us again soon as the weather is getting better... More 

Gallatin, Tennessee
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2015

This is by far the nicest hotel my husband and I have stayed at. The front desk was very helpful when we checked in, and upgraded us to a king bed even though we had booked a queen. Everything in the room appeared new and clean. The rainfall shower was amazing!

Was this review helpful? Yes 1
GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Brittany, Thank you for taking the time to leave feedback on your most recent stay with us, I am happy to see that you and your husband enjoyed your visit! I will be sure to pass your kind words on to our front office staff as they will be happy to know that their guest service and hospitality exceeded your... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2015

Room was comfortable, clean, and staff was nice. We went when their was some sort of convention for kids, so it was a little crowded and noisy, but no big deal. My only negative comment is that the cost of breakfast was outrageous!

Was this review helpful? Yes
GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Kate, Thank you for taking the time to leave feedback on your most recent visit with us, I am happy to see that you enjoyed your stay despite the large group we had in house. I will be sure to pass on your kind words to out front office and housekeeping staff as they work very hard every day to... More 

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