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Westin Chicago North Shore

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601 North Milwaukee Avenue, Wheeling, IL 60090
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Westin Chicago North Shore
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Westin Chicago North Shore
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262 reviews from our community

Traveler rating
    77
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rockville, MD
Top Contributor
62 reviews 62 reviews
28 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am presently here for a meeting. The staff are lovely and the hotel is clean, though dated. My room is quiet w a nice TV. Also, I appreciated them giving 1000 if I do not use housecleaning. Here's the negative - the bed is not up to Westin's normally high quality . I have stayed in the Heavenly Bed... More 

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Plainfield, Illinois
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A comfortable place. Very modern and updated. Clean. We were there for my daughters' dance convention. We were treated very well and had a great stay. We ate at the restaurant (Italian) 3 times. We would've gone elsewhere but we had a major snowstorm on the last night of the convention, and nothing else was open. Thankfully their restaurant was... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for your kind feedback on your stay with us earlier this year. We always look forward to our dance conventions and I am happy to see that you and your family had a wonderful time during your visit. We hope you and your family have an opportunity to visit us again soon as the weather is getting better... More 

Gallatin, Tennessee
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is by far the nicest hotel my husband and I have stayed at. The front desk was very helpful when we checked in, and upgraded us to a king bed even though we had booked a queen. Everything in the room appeared new and clean. The rainfall shower was amazing!

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Brittany, Thank you for taking the time to leave feedback on your most recent stay with us, I am happy to see that you and your husband enjoyed your visit! I will be sure to pass your kind words on to our front office staff as they will be happy to know that their guest service and hospitality exceeded your... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Room was comfortable, clean, and staff was nice. We went when their was some sort of convention for kids, so it was a little crowded and noisy, but no big deal. My only negative comment is that the cost of breakfast was outrageous!

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Kate, Thank you for taking the time to leave feedback on your most recent visit with us, I am happy to see that you enjoyed your stay despite the large group we had in house. I will be sure to pass on your kind words to out front office and housekeeping staff as they work very hard every day to... More 

Green Bay
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have but one complaint about this hotel. Ok maybe two. The hottub would not work right. Would take a couple of minutes for the jets to start after hitting the button. The second day, it never came on. When mentioned to the front desk they said if someone hits the emergency button, it has to be reset. I think... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Jason, Thank you for taking the time to leave feedback on your most recent stay with us, I am very happy to see that you enjoyed your visit and found our area to be accomodating to you as well. I apologize for the confusion with the hot tub, it is not often that someone hits the emergency button, but I... More 

Los Gatos, California
Top Contributor
93 reviews 93 reviews
59 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 20, 2015

Very nice hotel in the northern suburbs. I thought my room was clean and spacious, and it was very quiet. I slept well. Bathroom is nice, although I wish there was more counter top space. The shower is great, with the large overhead "rain" showerhead, and a hand held wand available as well. Staff was OK. When I checked in,... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you enjoyed your visit and thank you kindly for naming us the 'nicest hotel in the area'. I am pleased that you enjoyed the recent renovations that we have done to our guest rooms, we recently updated the look... More 

Cleveland, Ohio
Top Contributor
95 reviews 95 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 19, 2015

Rooms are tastefully decorated and clean. Staff is helpful and courteous, both at the front desk and throughout. Interesting enormous photo replica of firemen rushing to the Chicago fire in the elevator area. Lovely modern fireplace in the lobby. Shower heads emit a shower of rain with a hand wand available too. Soap shaped like leaves. Attended a conference here,... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your most recent stay with us, I am happy to see that you enjoyed your visit! The look and feel of our property is something that we are very proud of, we just completed the guestroom phase of our renovation project and we are excited to bring an updated look... More 

Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 13, 2015 via mobile

beautiful hotel and conference center. plenty of employees to greet and help you with every need. easy check in nice lobby with gas fireplace as focal point. Great location for a conference. highly recommend for any occasion

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback regarding your most recent visit. I am happy to see that you enjoyed your stay with us and that you found our property to be a great resource for events. I will be sure to pass on your kind words to our staff as they will be happy to hear that... More 

Seneca, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

The beds, high quality pillows and bedding was indeed just right for a great nights sleep. My husband and I are indeed pillow snobs and these passed with flying colors! Beautiful lobby, loved the fireplace, very nice and helpful staff.

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Rhonda, Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that both you and your husband and a comfortable and relaxing visit! Our Heavenly brand is very popular and has been created with getting the best night's sleep in mind. You can always take the Heavenly experience home with... More 

Oxford, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 28, 2015

Spent a long weekend here in February for a convention, checkin/out was efficient. The lobby did get a bit cool, but then it was unusually cold outside - pool area was fine, however. SPG members are supposed to get free WiFi, but it isn't clear that you had to inform front desk *before* paying, so as to get a refund,... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you enjoyed your visit and had the opportunity to dine at one of our local restaurants! I am also pleased to see that you were able to stay with us post-renovation as we just updated our entire look in... More 

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