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Westin Chicago North Shore

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601 North Milwaukee Avenue, Wheeling, IL 60090
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Westin Chicago North Shore
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Westin Chicago North Shore
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258 reviews from our community

Traveler rating
    75
    125
    38
    11
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Green Bay
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have but one complaint about this hotel. Ok maybe two. The hottub would not work right. Would take a couple of minutes for the jets to start after hitting the button. The second day, it never came on. When mentioned to the front desk they said if someone hits the emergency button, it has to be reset. I think... More 

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Los Gatos, California
Top Contributor
90 reviews 90 reviews
57 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel in the northern suburbs. I thought my room was clean and spacious, and it was very quiet. I slept well. Bathroom is nice, although I wish there was more counter top space. The shower is great, with the large overhead "rain" showerhead, and a hand held wand available as well. Staff was OK. When I checked in,... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you enjoyed your visit and thank you kindly for naming us the 'nicest hotel in the area'. I am pleased that you enjoyed the recent renovations that we have done to our guest rooms, we recently updated the look... More 

Cleveland, Ohio
Top Contributor
95 reviews 95 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are tastefully decorated and clean. Staff is helpful and courteous, both at the front desk and throughout. Interesting enormous photo replica of firemen rushing to the Chicago fire in the elevator area. Lovely modern fireplace in the lobby. Shower heads emit a shower of rain with a hand wand available too. Soap shaped like leaves. Attended a conference here,... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your most recent stay with us, I am happy to see that you enjoyed your visit! The look and feel of our property is something that we are very proud of, we just completed the guestroom phase of our renovation project and we are excited to bring an updated look... More 

Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

beautiful hotel and conference center. plenty of employees to greet and help you with every need. easy check in nice lobby with gas fireplace as focal point. Great location for a conference. highly recommend for any occasion

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback regarding your most recent visit. I am happy to see that you enjoyed your stay with us and that you found our property to be a great resource for events. I will be sure to pass on your kind words to our staff as they will be happy to hear that... More 

Seneca, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The beds, high quality pillows and bedding was indeed just right for a great nights sleep. My husband and I are indeed pillow snobs and these passed with flying colors! Beautiful lobby, loved the fireplace, very nice and helpful staff.

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Rhonda, Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that both you and your husband and a comfortable and relaxing visit! Our Heavenly brand is very popular and has been created with getting the best night's sleep in mind. You can always take the Heavenly experience home with... More 

Oxford, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a long weekend here in February for a convention, checkin/out was efficient. The lobby did get a bit cool, but then it was unusually cold outside - pool area was fine, however. SPG members are supposed to get free WiFi, but it isn't clear that you had to inform front desk *before* paying, so as to get a refund,... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you enjoyed your visit and had the opportunity to dine at one of our local restaurants! I am also pleased to see that you were able to stay with us post-renovation as we just updated our entire look in... More 

St Paul, MN
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 21, 2015

Stayed at the Westin Chicago North for a weekend in February. Staff was helpful and friendly. Rooms were large and well kept. Beds comfortable. Rates were reasonable. Rooms were quiet. Only downside was the Wi-Fi - $13/day for in-room and (free) lobby was painfully slow. (seriously - who doesn't have free Wi-Fi these days). Location was good for us, but... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your most recent stay with us. I am happy to see that you enjoyed your visit and found our staff and location to be accomodating for you during your travels. While we do not offer complimentary Wi-Fi at this time, it is available complimentary in our lobby and business center... More 

Baltimore, Maryland
Contributor
20 reviews 20 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 17, 2015

The Westin Chicago North Shore is a very nice property, with one particular caveat. Things we particularly appreciated were: • Hard-working front-line level employees. From the front-desk people to the catering staff and bellmen, they were enthusiastic and would jump to help. • The food at Saranello’s is excellent. I highly recommend the stuffed mushroom caps, which are divine. But... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Chip, Thank you for taking the time to leave feedback on your recent experience with us. I am happy to see that you had an enjoyable time working with our staff and that you chose to host your event with us. I am also pleased to see that you were able to experience the recent renovation we have undergone including... More 

Yuyao, China
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2015

-Stern & Cold reception during Check-in and Check-out. -No upgrades for SPG Platinum (none expected, but was hoping for at least a smile and a welcome comment or two) -Nothing in mini-fridge, but excellent small store in lobby with snacks, sundries, chargers etc... -Fitness Center good, also love the $5 NB shoe/clothing rental for traveling super light -Room pretty standard.... More 

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GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Jonathan, Thank you for taking the time to leave feedback regarding your most recent stay with with us, I am happy to see that you enjoyed your visit! I apologize for the inconvenience you experienced during the check in and check out process, I will be sure to share your feedback with our front office staff to ensure everyone is... More 

San Francisco, California
Top Contributor
65 reviews 65 reviews
58 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 5, 2015

It's hard to find a luxury high-rise hotel in the suburbs. Since moving away from the area I have had to pleasure to stay here on a few occasions. Hotel is very convenient with room service and an onsite store for random items. Bed is comfy and rooms are quiet. The only downside I can find is that cleaning could... More 

Was this review helpful? Yes
GM_WCNS, General Manager at Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your most recent stay with us. I am happy to see that you enjoyed your visit and that you have visited us a few times. I will be sure to pass on your feedback to our departments and will follow up with our housekeeping department regarding your concerns. Thank you... More 

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