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The Westin Chicago North Shore

Certificate of Excellence
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601 North Milwaukee Avenue, Wheeling, IL 60090
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Breakfast for 2 Included
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1 room 1 guest
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The Westin Chicago North Shore
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295 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (65)
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    (42)
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Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here one night while working. The hotel is easy to find with a lot of free parking. Check in was easy and quick. The front desk staff was great. Plenty of places to eat nearby and close to the company I was visiting. Will definitely return when in the area.

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Thunder Bay, Canada
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited here in June for a music conference. The Hotel was clean and bright. the conference went off without a hitch. I have stayed in the Westin in Toronto and it has a whole different feel to it. The service at this Westin was good, but not as outstanding as at the other Westin that I have stayed at.... More 

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TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a great experience both during your stay and with the conference you attended. I have shared your feedback with our staff and we will continue to strive for excellence in providing the best hospitality experience to our... More 

Bangkok
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there on August 6th-8th, 2015. The room was clean. The bed was comfortable. Breakfast at the restaurant on the 1st floor (could not remember the name) is good. it is a pet friendly hotel as we were there during some kindda dog event. Anyway, the drawbacks are the wall and the door are so thin that you can hear... More 

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TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a comfortable and accommodating visit. I will be sure to pass your kind words along to our staff as well as our third party restaurant, Saranello's. I apologize for any noise issues you experienced during your time... More 

Flower Mound, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed at the Westin North Shore for 1 week. The first thing they did was overauthorize the amount on my credit card $1850. Then after we checked out, they tried charging me $18 for a valet service we never used. Multiple phone calls. Then after we checked out, they got yet another authorization on my credit card for another... More 

Was this review helpful? Yes 4
TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I apologize that there were issues and confusion regarding the billing after your departure. After looking further into your situation, my front office manager confirmed that he did get the opportunity to speak with you to discuss your billing concerns, it was found that the... More 

Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We had a great stay at the Westin over the weekend. The staff was friendly and accommodating and our room was larger than most standard hotel rooms. The pool was basic, but our kids had a lot of fun. The Jacuzzi was larger than standard size and made for a nice environment. We didn't use the workout room, but it... More 

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TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Olivia, Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you enjoyed your visit and that your family had a wonderful stay! I hope that you and your family were able to take advantage of our Westin Weekends offering late check out and extended breakfast hours for your... More 

Fredericksburg, Virginia
Level Contributor
195 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Convenient to O'Hare and many major business HQ. The property is best for business travel. That said...coffee at 6am or even earlier in the lobby would be a bonus. I found myself hiking across a parking lot to Dunkin Doughnuts every morning at 6am. The staff are exceptionally helpful, for the most part. It is a well kept property with... More 

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TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your most recent stay, I am happy to see that you had a pleasant visit and found our hotel to be accommodating during your travels. While we do not offer coffee in the lobby, we do offer complimentary Starbucks coffee in all of our guestrooms and can be replenished by... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at the Westin for 3 days for a business conference..everything is huge here..attended in their huge meeting halls. Overall, the rooms are also huge but tired. Carpet was quite dirty, great beds though, if I wasn't a SPG member, high Internet cost would be something I would highlight. The connection was strong but slow speed. If you need to... More 

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TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Josiah, Thank you for taking the time to leave feedback on your recent stay with us, I am happy to see that you had a pleasant stay and enjoyed the upgraded amenities in the guestrooms. I have shared your feedback with our housekeeping department to ensure that our housekeepers are maintaining cleanliness standards in all guestrooms. We recently replaced all... More 

Sterling, Illinois
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My wife and I booked through a Hotwire special, so the price was right. As avid travelers, we noted several positives about the stopover and some points for improvement. The good: – The location puts it at about a 40-minute drive from downtown Chicago; it's close enough for a comfortable drive, yet far enough to get away from the bustle.... More 

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TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us. I am happy that you had a pleasant experience and that our staff was very hospitable and accommodating during your visit. I will be sure to share your feedback with our front office as they will be happy to know their efforts were appreciated. I... More 

Detroit, Michigan
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 23, 2015

Checked in Sunday after waiting in a line that was ridiculously long. What? Ya didn't know the place was booked solid that day and we'd be checking in? I dislike waiting more than anything. The room is kinda icky. Something red stained the carpet and not cleaned. (Where are my shoes?!) The phone needed a battery as did the TV... More 

Was this review helpful? Yes 1
TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I apologize for the inconvenience you experienced during your check in and during your stay. I have shared your feedback with our front desk management team to ensure that we continue to train our associates for quick and efficient check in as well as ensure... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 13, 2015

Free parking right at the front door was pretty awsome. Staff, as always with a Westin, was very helpful, friendly,always available when needed. The room was much larger then a standard room at most hotels, with a nice flat screen tv, big bed, really clean, quiet and modern furniture. No free wi-fi in the room which is a rip off... More 

Was this review helpful? Yes
TimOhrn_GM, General Manager at The Westin Chicago North Shore, responded to this review

Thank you for taking the time to leave feedback on your recent stay with us, I apologize for the visual presentation of the property that you experienced during your visit but I am happy to announce that we are just wrapping our public area renovation. Unfortunately, during your visit we had not yet replaced the carpet but our lobby refresh... More 

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