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Hawthorn Suites by Wyndham Northbrook Wheeling

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8000 Capital Dr, Wheeling, IL 60090
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Hawthorn Suites by Wyndham Northbrook Wheeling
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185 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hawthorn Suites by Wyndham Northbrook Wheeling
See the most recent reviews
Vestaburg, Michigan
1 review
4 of 5 stars Reviewed April 12, 2015

The staff were great. I was there because my dog needed emergency surgery. I could not find the clinic. One of your staff members said " I know where it is just follow me." He took me right to where I had to go. I am very appreciative to him for that. As my dog needed to be there on... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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HawthornsuitesMgmnt, Director of Sales at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review

Thank you for taking the time to provide input about your stay with us. We are very happy to learn that you were able to get the care needed for your pet. Our staff strives to exceed guest expectations daily, and this is just one more example of our commitment to excellence. In addition, we are pleased to offer a... More 

Nairobi, Kenya
1 review
3 of 5 stars Reviewed April 2, 2015

This place is really good, comparing to previous Candlewood suites. One problem remains the food aroma in the hallway really makes the guest to suffocate as ventilation is poor, some guest are allowed to smoke at the entrance to the place again giving all the irritation for non-smokers... During breakfast it look like only guest from AllState are eligible for... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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HawthornsuitesMgmnt, Director of Sales at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review

Thank you for taking the time to provide your valuable feedback. We welcome any opportunity to be a good resource for our guests. We are happy to report that based on your feedback, we have modified our breakfast service to include a separate coffee station away from the breakfast area. Guests have already communicated their approval and we thank you... More 

Wheeling, Illinois
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed March 13, 2015

I have been staying at this hotel for last almost 1 year and observing some services going down.. like room service (daily and weekly). They have recently raised per day charges and I dont think anything has gone better so that they could increase the charges... not happy for my recent stay. The current price is too high..

Review collected in partnership with Hawthorn Suites by Wyndham

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HawthornsuitesMgmnt, Director of Sales at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review

Thank you for taking the time to share your feedback! We appreciate the opportunity to learn from our guests. The property completed a full renovation within the past year, and we have upgraded / enhanced many of our amenities to include: Brand New Green Series fitness equipment, and we expanded our evening manager receptions from One to Three Times /... More 

Minneapolis, Minnesota
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 10, 2015

Only one positive about this place is the Manager of this Hotel. Rest all is worst. Walls are like made of paper. You can hear every single word from other room without placing the ear on the wall. This hotel is always occupied with long term guest who stay for months. There are couple of old people who have made... More 

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Wheeling, Illinois
1 review
4 of 5 stars Reviewed March 10, 2015

The stay was very good. I was happy with the location and amenities offered. However, the room service was not up to the expected levels and i even found the waste inside my toilet not cleaned up for 2 days. Such services are important from an hygiene perspective and thats what we pay for. The free internet is a good... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Dallas, Texas
1 review
2 of 5 stars Reviewed March 8, 2015

I am not really impressed with the stay here. The housekeeping service is really bad and it was not done for one day. After I spoke with manager, they took care of it. I would not recoemmend.

Review collected in partnership with Hawthorn Suites by Wyndham

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1 review
3 of 5 stars Reviewed February 18, 2015

The hotel is nice and comfy , staff is friendly, good value for money. The complimentary breakfast is good but they have the same menu items everyday. I wish they could have more variety in breakfast.They clean room once a week only. One more good thing is they have is complimentary social hour cum snack time on some days in... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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