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All 3 Westmont hotels

BEST WESTERN PLUS Oakbrook Inn

2.5 of 5 Hotel   |   669 Pasquinelli Drive, Westmont, IL 60559
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92%
Ranked #1 of 3 hotels in Westmont
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
SrGrammyLinda Rancho Cucamonga, California
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247 people have reviewed this hotel

Traveler rating
    171
    53
    12
    3
    8
See reviews for
87
37
17
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
Nixa, Missouri
1 review
1 of 5 stars Reviewed yesterday NEW

I attempted to make a reservation on Tripadvisor.com that appeared to not go through on my cell phone. I contacted the hotel to make it instead. When I arrived, the lady asked me why I double booked. I explained what happened and she rudely told me it was my mistake, and they wouldn't refund. I was not aware this had... More

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Rancho Cucamonga, California
Top Contributor
77 reviews 77 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We selected this hotel on a recent cross country trip because of it's proximity to Pappadeaux, the seafood restaurant. I called ahead to ask some questions and Lucy was quick to tell me the rooms were newly renovated. We decided to check it out and were not disappointed. The lobby renovation was near completion. I asked to see a room... More

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OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for giving us a review on TripAdvisor! By sharing your experience upon the review, you are helping us to improve even better experience for our future guests. It is our pleasure to provide the best service as we can to our guests and beyond. We are very pleased to hear you loved our newly renovated hotel, and it... More

1 review
1 of 5 stars Reviewed 1 week ago

While undergoing renovation, the changes look to be good choices and an improvement in functionality. However, the homey, family feel from past experiences is gone. Looking forward to the breakfast, I was disappointed to see limited choices of food, the only fruit being apple or banana. A delicious omelet, caused the entire party to become violently ill 12-15 hours later.... More

Review collected in partnership with Best Western

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OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for taking your time giving a review on TripAdvisor! It is our sincere apologies you did not like our breakfast, however our breakfast fruit selections hasn't been changed since you last visit us. As Best Western Brand Plus requirement, we provided two selection of fruits-apple and banana with more common choices. Also our other breakfast selections provides even... More

Taipei, Taiwan
1 review
5 of 5 stars Reviewed 2 weeks ago

Hello! Living environment exudes flavor with classic beauty, both noble and elegant, its interior is both fresh and warm, and the service attitude is very good, and strength and beauty of thecombination art, all in all, it is very comfortable feeling to live. Thanks hospitality, I will come again. Have a nice day. Sweet

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OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for giving us such beautiful review on TripAdvisor! We greatly appreciate your business and we are very pleased to hear you like our new changes to the hotel. We want to ensure great experience for our guest of all time. It is our pleasure to make our guests happy! Thank you so much again for the... More

Guangzhou, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

this hotel has just finished the renovation, everything is new now, furniture, carpet, light, entrance of the lobby and so on. The main point is there is new elevator, too. The breakfast is very good with buffet style, even there is fresh omelet, too. The location is very good, easy to the Highway 290, I-88 and I-294 and easy to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for giving us a great review on TripAdvisor! We are very pleased to hear you are happy with our new changes and newly renovated room! It has always been a great pleasure for us to ensure your comfort like home. Please feel free to give us a call to make reservation when you're coming back in... More

West Lafayette, United States
1 review
3 of 5 stars Reviewed March 12, 2014

I was not notified of remodeling when I made a reservation. When remodeling is completed the facility will be improved greatly. The food offerings need to be revised and better presented. I have said all that I want to say so take what I have or ....

Review collected in partnership with Best Western

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OAKBROOKINN, Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for giving us a review on TripAdvisor! Ensure everyone of our guest's comfortable stay and enjoyable experience is our goal. Our sincere apology with lack of information about renovation prior to booking. We have tried to let our guests know of our renovation process through our website also from direct booking from phone. We apreciate greatly... More

Melrose Park, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

This hotel has wonderful staff and has done some amazing renovations! The rooms are very clean and beautifully renovated. Breakfast was delicious and included fresh made omelets! Thank you for having us! =)

Review collected in partnership with Best Western

Was this review helpful? Yes 1
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for giving us an awesome review on TripAdvisor! We are pleased to hear you have enjoyed your stay with us and we are very happy you have chosen our Best Western for your wedding. It was our pleasure to ensure your stay feel the comfort like home and our goal to make you happy. Please feel... More

Detroit, United States
1 review
1 of 5 stars Reviewed February 23, 2014

Poor customer service, old rooms with bad odor. Slow and often non functional internet. Printing services not available. Bathrooms had empty soap and shampoo dispensers, towels had yellow marks and very strong bleach smell.

Review collected in partnership with Best Western

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for your time in placing a review on TripAdvisor. On behalf of our team, we apologize for your unsatisfactional experience. Please allow us to clarify some misunderstandings. After we reviewed your survey, we have done throughly examination and we could not find the soap dispenser, odor, towel issues you have stated. All of our rooms just newly renovated... More

Vancouver, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 14, 2014

Be warned! This hotel is under major renovation in February 2014 and it's a mess! The front entrance and lobby are closed and boarded up. The only way in and out is thru a small fire exit (with a large sign that warns "Alarm will sound if door is opened!" The "front desk" is squeezed into the central hall. Plus,... More

Was this review helpful? Yes 1
OAKBROOKINN, Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for your review on TripAdvisor. We apologize for the renovation mess we had for temporary during day time. Our best intention has always try to ensure our guest's enjoyable stay. To clear off the confusion, the elevator is still undegoing the process of installation. It has been delayed due to bad weather condition. Originally we did not have... More

Allison, Iowa
1 review
4 of 5 stars Reviewed February 6, 2014

They were under construction, but every thing still went smooth. Courteous staff and very helpful. Location of the hotel was excellent. Left some thing lay after breakfast and they quickly returned it. Very, very nice staff.

Was this review helpful? Yes
OAKBROOKINN, Front Office Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for giving us a review on TripAdvisor! It was our pleasure to ensure your stay feel the comfort like home and our goal to make you happy. We hope to exceed your satisfaction even more for your next visit with our newly renovated hotel! Please feel free to give us a call next time when you're... More

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Additional Information about BEST WESTERN PLUS Oakbrook Inn

Also Known As:
Best Western Westmont
Westmont Best Western
Address: 669 Pasquinelli Drive, Westmont, IL 60559
Phone Number:
Location: United States > Illinois > DuPage County > Westmont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Westmont
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Oakbrook Inn 2.5*
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