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BEST WESTERN PLUS Oakbrook Inn

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669 Pasquinelli Drive, Westmont, IL 60559
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BEST WESTERN PLUS Oakbrook Inn
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BEST WESTERN PLUS Oakbrook Inn
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344 reviews from our community

Traveler rating
    222
    80
    23
    7
    12
See reviews for
115
58
25
98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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  • All months
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    (83)
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Eagle River, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I stayed 5 nights at this hotel and was very pleased with my room, which had a fridge, microwave, dvd player, a large TV, a love seat and desk. I felt safe. The staff was very pleasant and helpful. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Palmerston, Ontario
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Received excellent care during my stay. I was warmly greeted by the receptionist although I do not know her name. A friendly Oriental woman. She helped me tremendously, and I thank her so much. I will be back in the future!!!!

Was this review helpful? Yes
Ocean View, Delaware
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very clean hotel, friendly staff, and excellent free breakfast!! Breakfast included hot and cold items and an egg/omelette station. Free wifi was very reliable. There are many restaurants near the hotel to choose from. Excellent value for price paid!

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for placing a review about your stay with us! We appreciate your business with us. By sharing your valuable comments, you are helping us understand where we can improve and keep the consistency for quality guest service. Please do come back and see us so we can ensure your happy experience in Chicago again! Thank you so much... More 

Peoria, IL
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for two weeks and the customer service was excellent! The room was very nice. I slept well in the comfy bed. The breakfast was also convenient as well as tasty! I will stay here again the next time I am in the area.

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for placing a review about your enjoyable stay at our location! It is our sincere wish to provide you and all of our guests the best quality services. To achieve your expectation and grand satisfactory experience, we will do everything and beyond to make our guests happy as we constantly improve. We thank you for sharing your opinions... More 

Albany, NY, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was good to stay at, Rooms were clean , ambience was good and pleasant stay. The room we took was a King Suite with SPA. It does has all the things included breakfast but the toiletries were missing.

Review collected in partnership with Best Western

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for placing a review about your stay with us! We're very delighted to hear about your enjoyable stay and it is our pleasure to ensure quality service for our guests. The toiletries are available complimentary at front desk upon request then we deliver it personally to guest room. We apologize for the confusion and please feel free to... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

VERY CLEAN rooms and lobby and very helpful , friendly staff. The internet did not come up for me but I did not try to hard. Went to sleep in the comfy bed instead ;-) Breakfast was great , coffee was good

Review collected in partnership with Best Western

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for placing a review about your stay. We thank you for choosing our Best Western for your stay and we're delighted to hear you have enjoyed a great night sleep on our heavenly bed. We are very sorry about the internet issue and we will look into the issue for improvement and updates. At anytime, please let us... More 

Summit, United States
1 review
2 of 5 stars Reviewed 1 week ago

Not as expected from a name like Best Western. The room was dusty. The room included a DVD player, however, there were no directions on how to use it. A visit to the front desk revealed that there was a switch on the back of the TV that needed to be changed. The remote for the DVD player wasn't responding... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you for placing a review about your stay with us. I would like to apologize for not exceeding your expectations for the room. At Best Western we strive every day to provide a superior customer experience. We will be sure to improve quality of our guest rooms insuring for guests best comfort. Please allow us to clarify about the... More 

Oakbrooke, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

this place had bad service and poor rooms. i would never recommend this place to other people. I am not a big fan of this hotel. There was a plumbing issue in two of my rooms. I was not even compensated for the inconvenience .

Review collected in partnership with Best Western

Was this review helpful? Yes 1
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Dear Michael, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We value our guests business with us by striving to do the best and meet your satisfaction everyday. Your satisfaction is our goal and it is always our sincere wish to make you happy with us. During the time of check-out, we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Friendly atmosphere, great breakfast (loved the fresh waffles), very clean, recently renovated, close to shopping mall at Oakbrook and in Chicago's western suburb with lots of parks and activity for kids (e.g. Ty Warner's). All pluses, but the highest is for the friendly folks throughout the facility.

Was this review helpful? Yes 1
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for placing a review about your stay with us! We thank you for your wonderful comments about our hotel service, and breakfast as we always want to provide the best to accommodate our guests! Please feel free to let us know whenever you will be back with us, its our pleasure to be of assistance to... More 

Peoria, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Breakfast atmosphere is comfortable. An omelet to order was nice touch too. Simple ingredients but effective. Fun to interact with the staff that cooked it. Could use a microwave to take the chill off of things like margarine (nicely kept in a refrigerator for freshness). Room was ok - not fancy but worked. Bed was comfortable, decent HD basic TV... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
OAKBROOKINN, General Manager at BEST WESTERN PLUS Oakbrook Inn, responded to this review

Thank you so much for placing a review about your stay with us! We value your opinion and suggestions so we can implement and improve quality stay for future guests! We hope to improve our internet connection speed soon in near future to enhance its performance for browsing or any usage. We do offer microwave heating option, so guests may... More 

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