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All 2 West Dundee hotels

Courtyard by Marriott Chicago West Dundee

3.0 of 5 Hotel   |   2175 Marriott Drive, West Dundee, IL 60118
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64%
Ranked #2 of 2 hotels in West Dundee
A recent review
5 of 5 stars Reviewed June 17, 2014
Janet E Rochester Hills, Michigan
  • Overview
  • Reviews (39)
  • Photos (26)
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39 people have reviewed this hotel

Traveler rating
    12
    12
    5
    6
    4
See reviews for
11
1
5
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Rochester Hills, Michigan
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

I have been attending the Union Show in June for over 20 years. I always stay here because I love this hotel and location. Stayed in rm 208. My friends also stay here and needed more space to show different materials, books, etc I brought with me. Will be back next year.

Was this review helpful? Yes 1
Montreal, Quebec
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 17, 2014

We were very pleased with our stay at this hotel. We often stay in Courtyard hotels and book a suite. We booked a suite in this hotel and we knew exactly what to expect. The room was clean and well maintained. We were in room #108 and you can hear a consistent noise which I believe is the elevator. It... More

Was this review helpful? Yes 1
Marysville, Ohio
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 13, 2014

Absolutely no complains of concerns. Room and all areas of hotel were spotlessly clean, grounds were well kept and manicured, Desk staff was friendly and presentable, every employee that passed me greeted me warmly. Not a single item was out of place. Hotel has been recently renovated and has a brand new look and feel. This was not just a... More

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Greenville, South Carolina
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 12, 2014

Hotel part ok. Average for this grade hotel. I'm here for the reward points. Well maybe not long term as the food choices are not so good. Taking the captive audience theme a bit far here. Not wanting anything too heavy, I opted for the hummus and pita with veges and a glass of Cabernet. I'm thinking tapas. It was... More

Was this review helpful? Yes 1
Christie Z, Guest Relations Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Chicago Elgin/West Dundee. You indicated in your response that theBistro food was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet... More

Canyon Lake, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 10, 2014

If you require internet, don't stay here. It's incredibly slow to non-functioning. Im exhausted after a 30 hour day with no sleep and Im having to drag myself out to find an internet source. A business hotel without internet is useless. If I wasnt so tired, Id pack my bags and move but just dont have it in me today.... More

Was this review helpful? Yes 4
Christie Z, Guest Relations Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear Mr. Urquieta, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Chicago Elgin/West Dundee. You indicated in your response that the internet connectivity was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did... More

Minneapolis, Minnesota
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2014

As always, a great room and guest experience with superb staff. Bed and bedding very comfortable. Only issue was fairly dark parking lot - several lamps apparently not lit which left us nervous about overnight vehicle security. While parking was very convenient to hotel entrance, those lights should be fixed or turned on.

Was this review helpful? Yes 2
Indianapolis, Indiana
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 16, 2013

I stayed here on business. The hotel looked nice and had a reasonable price BUT I happened to leave my diamond earrings in the room in a rush. I called several hours later, after the room would have been cleaned. I was already in another city in the airport by then or else I would have gone back. Of course... More

Was this review helpful? Yes 5
Barton
Top Contributor
52 reviews 52 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 4, 2013

My family and I where stuck for a place to stay at 2am. All rooms taken in the area. The staff went above and beyond to get us secured in a room. Thank you Beautiful Lobby Good room. This was am unexpected stay due to last minute travel changes and with out the help of the front desk staff the... More

Was this review helpful? Yes 1
Mabel C, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear Marriott Valued Guest, We are so glad to hear that you enjoyed your stay with us and we are happy the we could assist you with your unforeseen travel changes. We hope you will stay with us again if you are ever in the area. Warm Regards, Christie Zander Dual Property Coordinator More

Mooresville, Indiana, United States
Top Contributor
52 reviews 52 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 31, 2013

Spent the last 3 nights in this hotel, and was very impressed with their remodeled rooms. As a frequent business traveler, I tend to avoid most Courtyards ... while I love their new lobby and Bistro restaurant, the rooms were always very dated. This hotel has apparently been completely remodeled, and the new rooms were great. Plenty of light, plenty... More

Was this review helpful? Yes 1
Mabel C, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello Mrs. Lisa A I want to thank you for taking the time to give us your feedback, in regards your stay at the Courtyard in West Dundee. I am so pleased to see that you are very impressed with our newly renovated hotel, we as a hotel are very proud to have our guests happy to enjoy and see... More

Raleigh, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed October 23, 2013

I struggled to not give this hotel a lower rating. The hotel lobby is beautifully updated. The cafe is beautiful. The room was just a bad experience. They have the same low quality sheets (compared to Hampton Inns) and pillows that I have experienced at other Marriott Courtyards so that wasn't a surprise. What was a surprise was having a... More

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Mabel C, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello Mr. Erik B. Thank you for taking the time to express your concerns and dissatisfaction with the HVAC unit in room while staying on our hotel. I can certainly understand your disappointment. We started the project of replacing some of the old units this year, unfortunately we have not completed all the rooms. I also want to apologize for... More

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Additional Information about Courtyard by Marriott Chicago West Dundee

Address: 2175 Marriott Drive, West Dundee, IL 60118
Phone Number:
Location: United States > Illinois > West Dundee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Chicago West Dundee 3*
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Also Known As:
Courtyard By Marriott Chicago West Dundee Hotel West Dundee
Courtyard West Dundee
West Dundee Courtyard

26 photos of this hotel

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Hotel & grounds (3)
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Other (10)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
122

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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