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All 2 West Dundee hotels

Courtyard by Marriott Chicago West Dundee

3.0 of 5 Hotel   |   2175 Marriott Drive, West Dundee, IL 60118
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Courtyard by Marriott Chicago West Dundee
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Ranked #2 of 2 hotels in West Dundee
A recent review
4 of 5 stars Reviewed March 4, 2014
Stephen O Minneapolis, Minnesota
  • Reviews (35)
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35 people have reviewed this hotel

Traveler rating
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    11
    5
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Canyon Lake, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

If you require internet, don't stay here. It's incredibly slow to non-functioning. Im exhausted after a 30 hour day with no sleep and Im having to drag myself out to find an internet source. A business hotel without internet is useless. If I wasnt so tired, Id pack my bags and move but just dont have it in me today.... More

Was this review helpful? Yes
Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed March 4, 2014

As always, a great room and guest experience with superb staff. Bed and bedding very comfortable. Only issue was fairly dark parking lot - several lamps apparently not lit which left us nervous about overnight vehicle security. While parking was very convenient to hotel entrance, those lights should be fixed or turned on.

Was this review helpful? Yes
Indianapolis, Indiana
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 16, 2013

I stayed here on business. The hotel looked nice and had a reasonable price BUT I happened to leave my diamond earrings in the room in a rush. I called several hours later, after the room would have been cleaned. I was already in another city in the airport by then or else I would have gone back. Of course... More

Was this review helpful? Yes 2
Barton
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2013

My family and I where stuck for a place to stay at 2am. All rooms taken in the area. The staff went above and beyond to get us secured in a room. Thank you Beautiful Lobby Good room. This was am unexpected stay due to last minute travel changes and with out the help of the front desk staff the... More

Was this review helpful? Yes 1
Mabel C, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear Marriott Valued Guest, We are so glad to hear that you enjoyed your stay with us and we are happy the we could assist you with your unforeseen travel changes. We hope you will stay with us again if you are ever in the area. Warm Regards, Christie Zander Dual Property Coordinator More

Mooresville, Indiana, United States
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 31, 2013

Spent the last 3 nights in this hotel, and was very impressed with their remodeled rooms. As a frequent business traveler, I tend to avoid most Courtyards ... while I love their new lobby and Bistro restaurant, the rooms were always very dated. This hotel has apparently been completely remodeled, and the new rooms were great. Plenty of light, plenty... More

Was this review helpful? Yes 1
Mabel C, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello Mrs. Lisa A I want to thank you for taking the time to give us your feedback, in regards your stay at the Courtyard in West Dundee. I am so pleased to see that you are very impressed with our newly renovated hotel, we as a hotel are very proud to have our guests happy to enjoy and see... More

Raleigh, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed October 23, 2013

I struggled to not give this hotel a lower rating. The hotel lobby is beautifully updated. The cafe is beautiful. The room was just a bad experience. They have the same low quality sheets (compared to Hampton Inns) and pillows that I have experienced at other Marriott Courtyards so that wasn't a surprise. What was a surprise was having a... More

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Mabel C, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello Mr. Erik B. Thank you for taking the time to express your concerns and dissatisfaction with the HVAC unit in room while staying on our hotel. I can certainly understand your disappointment. We started the project of replacing some of the old units this year, unfortunately we have not completed all the rooms. I also want to apologize for... More

Indianapolis IN
Top Contributor
98 reviews 98 reviews
55 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed August 28, 2013

Took 4 calls to Marriott's central reservations to get 2 rooms for 1 night correct but that's not the hotel's fault. The front desk staff was very friendly. Room warm & humid on arrival. Hit cool on the A/C, nothing happened. Found a light switch on the wall hiding beside the A/C. Turn it on and got cooling. Luckily the... More

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Lindsay R, Proprty Coordinator at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello BaldLoonie, Thank you so much for taking the time to provide us with your feedback! I'm sorry to hear that you had a bad experience with our central reservation agents. It is very important to us that your experience with us is wonderful from start to finish. I am glad to hear that once you arrived at the hotel... More

Highland, Michigan
Contributor
20 reviews 20 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 29, 2013

We stayed at the Courtyard by Marriott West Dundee on Sat. night July 27, 2013. The young woman who check us in was very helpful. I needed only one bed instead of two, and she changed my request with no problem, saving me a little more money. My Son and his wife were able to be right next door to... More

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Lindsay R, Property Coordinator at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello ToniBeth, Thank you so much for taking the time to provide us with your feedback! I'm very happy to hear that you had a great experience with our staff and that we were able to accomodate your room requests. I hope that you and your family had a great time while in the West Dundee/Eglin area! We hope to... More

Detroit, Michigan
Top Contributor
125 reviews 125 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 28, 2013

I was thoroughly pleased with the entire experience. The hotel was recently renovated and it is stylish, open and modern. Beautifully appointed. The lobby area is terrific---flat screen TV, plenty of informal seating, WI-FI access, cool music being piped in, a fireplace. The Bistro is great for informal breakfast or a late-night snack. The workout room was well-maintained. My room... More

Was this review helpful? Yes
Lindsay R, Property Coordinator at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello Applegirl57, Thank you so much for taking the time to provide us with your feedback! I'm very happy to hear that you enjoyed all we had to offer from our clean rooms, delicious food at The Bistro, and all of our other services provided. We hope to serve you again in the future. Lindsay More

Dayton, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 22, 2013

Our bathroom was not clean at all upon check in. There was urine on the toilet seat and hair on the bathroom floor. The rest of the room was clean. It appeared that the housekeeping staff just missed the bathroom entirely. Yuck! I never saw a single smile or friendly greeting from any staff member during my stay. I stood... More

Was this review helpful? Yes 1
Lindsay R, Property Coordinator at Courtyard by Marriott Chicago West Dundee, responded to this review

Hello Erin, Thank you so much for taking the time to provide us with your feedback. I'm sorry to hear that you didn't enjoy your stay with us and I do apologize for your bathroom not being properly cleaned. It is our goal to provide you with a wonderful experience, including a very clean room. I am also sorry that... More

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Additional Information about Courtyard by Marriott Chicago West Dundee

Also Known As:
Courtyard By Marriott Chicago West Dundee Hotel West Dundee
Courtyard By Marriott Chicago West Dundee Hotel
Courtyard West Dundee
West Dundee Courtyard
Address: 2175 Marriott Drive, West Dundee, IL 60118
Phone Number:
Location: United States > Illinois > West Dundee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in West Dundee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Chicago West Dundee 3*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
122

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