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Courtyard by Marriott Chicago West Dundee

3.0 of 5
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2175 Marriott Drive, West Dundee, IL 60118
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Courtyard by Marriott Chicago West Dundee
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Ranked #2 of 2 Hotels in West Dundee
A recent review
4 of 5 stars Reviewed February 18, 2015
Daniel E Boulder, Colorado
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45 reviews from our community

Traveler rating
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    5
    8
    4
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12
2
5
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boulder, Colorado
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 18, 2015

When I have business in the Northwest suburbs of my hometown Chicago, this is my go-to hotel, as it is a solid combination of location, customer service, and bang for your buck. A 20-minute ride northwest on a singular tollroad from O'Hare Airport, this hotel gives you a great origination site if you have business or pleasure to attend to... More 

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Kihei, Hawaii
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 14, 2015

I was surprised that the lobby was as quaint and comfortable as it was. Nice seating area and really nice café area. Check in was a breeze and the room was ready and waiting. We didn't hop in the pool, but it looked to be a decent size indoor pool and hot tub. Will definitely stay here again on our... More 

Was this review helpful? Yes 1
Plymouth, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2015

We booked on Trip Advisor and got a great rate. The staff was great and the room very nice. Food service was closed due to low census and the holiday. The bed could use a new mattress, but the room was up to detained very comfortable. It was quite even though we were parking lot side. Would defiantly stay there... More 

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LaGrange, Kentucky
Top Contributor
115 reviews 115 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed December 15, 2014

We had stayed here around the middle of September and it seemed to be a nice hotel. However, we stayed again last week and it just didn't seem to be the same place at all! If I am not mistaken, we were in building B in September. I think the building this stay was in C so the difference could... More 

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Erik M, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear guest, Thank you for taking the time to leave your comments about your recent stay. We do apologize for all of the problems ecountered during your time here. It is appreciated that your input will give us the oporotunity to work directly with specific departments to get these items corrected immediatly and ensure the best possible service for each... More 

Raleigh, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed October 21, 2014

Since I reviewed this almost one year ago today, I thought I should update and say the room we stayed in (361) was nicely updated with a more comfortable bed and a thermostat. We enjoyed our stay much more and now I would recommend this Courtyard.

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Randolph, New Jersey
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed October 2, 2014

When you are out in West Dundee IL, there aren't too many options available. This hotel really deserves 1 stars, but I gave it an extra star because the hotel lobby was clean and the service was good. I spent 2 nights here in October 2014. In the room that I stayed in, the toilet tank kept filling every hour,... More 

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Erik M, Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear guest, Thank you for taking the time to leave your comments. I am truly sorry to hear you did not enjoy your stay with us. Though we are glad to hear our guest service satisfied your needs, we strive for overall guest satisfaction. Thank you for giving us the opportunity to correct any areas which may not be up... More 

Rochester Hills, Michigan
Top Contributor
55 reviews 55 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 17, 2014

I have been attending the Union Show in June for over 20 years. I always stay here because I love this hotel and location. Stayed in rm 208. My friends also stay here and needed more space to show different materials, books, etc I brought with me. Will be back next year.

Was this review helpful? Yes 1
Montreal, Quebec
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 17, 2014

We were very pleased with our stay at this hotel. We often stay in Courtyard hotels and book a suite. We booked a suite in this hotel and we knew exactly what to expect. The room was clean and well maintained. We were in room #108 and you can hear a consistent noise which I believe is the elevator. It... More 

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Marysville, Ohio
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 13, 2014

Absolutely no complains of concerns. Room and all areas of hotel were spotlessly clean, grounds were well kept and manicured, Desk staff was friendly and presentable, every employee that passed me greeted me warmly. Not a single item was out of place. Hotel has been recently renovated and has a brand new look and feel. This was not just a... More 

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Greenville, South Carolina
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 12, 2014

Hotel part ok. Average for this grade hotel. I'm here for the reward points. Well maybe not long term as the food choices are not so good. Taking the captive audience theme a bit far here. Not wanting anything too heavy, I opted for the hummus and pita with veges and a glass of Cabernet. I'm thinking tapas. It was... More 

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Christie Z, Guest Relations Manager at Courtyard by Marriott Chicago West Dundee, responded to this review

Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Chicago Elgin/West Dundee. You indicated in your response that theBistro food was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet... More 

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