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TownePlace Suites Chicago West Dundee/Elgin

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2185 Marriott Drive, West Dundee, IL 60118
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1 room 1 guest
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TownePlace Suites Chicago West Dundee\/Elgin
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35 Reviews from our TripAdvisor Community

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    7
    14
    10
    2
    2
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17
2
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Boca Raton, Florida
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I have have stayed at Marriott properties more than 250 times. This is far and away the worst stay of those more than 250 stays. The place is filthy. The room is severe damaged, with dangerous, sharp pieces of broken wood sticking out in a high traffic spot. The coffee maker had someone's old, moldy, fossilized coffee filter. Gross!! Forget... More 

Was this review helpful? Yes
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Thank you for sharing your feedback regarding your recent stay and for your loyalty to Marriott. We pride ourselves on providing excellent stays for our guests, and I sincerely apologize for your most recent stay with us. I have insured that the broken items in the room were repaired. Housekeeping staff members have been re-trained to insure that our guests... More 

Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was neat and clean. I checked in late, so did not expect a warm welcome and I did not get that either 😊 Breakfast was just OK. That seems to be the norm at all towneplace suites, so no complaints there as well. Overall I got what I expected and am happy. Marriott does a good job maintaining... More 

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Kansas City
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The good: bed comfy, shower pressure good, breakfast decent, staff very nice. The bad: pool looks nasty, horrible stink in the room (had to buy plug in air fresheners and that still didn't help), filthy floors (bottom of shoes and feet black), no tp upon arrival, only 4 towels in a room for 6, no luggage rack for your luggage,... More 

Was this review helpful? Yes
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Jamie K, Thank you for taking the time to share your recent experience at the TownePlace Suites Chicago Elgin/West Dundee with us. I am glad to hear you enjoyed our comfy beds, shower pressure, breakast and our helpful staff. I will share your kind comments to our front desk team! As the cleanliness of our hotel is a key... More 

Travelers are raving about these West Dundee hotels

Joshua Tree, California
Level Contributor
316 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed July 23, 2015

Had interesting stay here. actually booked in at wrong hotel, but settle here for one nite. cancelled the other nites. rooms were alittle worn, facing truck depot- might be suitable for long term stay for business folks needing to be in area. has kitchen and one bedroom suites. was expecting package delivered next day, checked out at 9:45am and package... More 

Was this review helpful? Yes
Alan C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Srimanone, Thank you for staying with us and leaving your feedback! We are glad to hear that you enjoyed the layout of our rooms with full kitchens. We apologize that your overall stay with us was not satisfactory. We will take corrective action to insure the rooms are quieter and communication is better at the front desk with our... More 

Honey Grove, Texas, United States
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 19, 2015

The hotel staff were friendly and helpful. The room was a decent size which made working in the room comfortable. They had a nice Breakfast selection. The location worked for my appointments, easy on/off freeway.

Was this review helpful? Yes
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear guest, We are thrilled to hear your stay with us was enjoyable, and that we were able to accomodate your needs. We look forward to your next visit. Thank you, Sherri V More 

Nashville, Tennessee
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 14, 2015

I don't usually give bad reviews but this place (or at least our room) is disgusting. It's filthy and certainly not at all what I would expect from a Marriott hotel chain. Which is the reason I booked it, expecting it to be up to Marriotts standards. The majority of the hotel staff is friendly and helpful. Breakfast was good.... More 

Was this review helpful? Yes 2
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Tammy, Thank you for taking the time to leave your comments regarding your recent stay at our property. We are disappointed to hear that your stay was not satisfactory. We do appreciate the opportunity to correct these areas of concern for future visits. On the other hand, we are glad to hear that the trip was not a total... More 

Pune, India
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 8, 2015

I stayed 42 days in TownePlace Suites, I have enjoyed my stay with fullest. Very nice hotel with bigger rooms and kitchen facility, rooms are always clean. Friendly staff and hotel provides complementary breakfast

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Pune
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 25, 2015

This hotel has weekly trip to malls and convenient stores. This hotel has daily drop to some of the corporates. Friendly staff and complementary breakfast! There are snacks in the evening. Good gym. Very convenient to go nearest railway station.

Was this review helpful? Yes
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear GUEST, Thank you for sharing your experience at the Towne Place Suites Chicago Elgin/West Dundee. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Fredericksburg, Virginia
Level Contributor
61 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 28, 2014

Nice place to stay overall. The hotel worked great for me driving across country (westbound) as it's on the outskirts of Chicagoland and right off the Illinois Tollway, yet very quiet and safe. Hotel is tucked away on a property behind a Marriott Courtyard. Can walk to Alexander’s Café, a BaskinRobbins/Dunkin Donuts place, Thornton’s Gas, BP, and a Holiday Inn... More 

Was this review helpful? Yes
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Tim, thank you so much for such great review. Thank you for including your personal details about our hotel and local area. I really appreciate your time. We hope to see you again, when traveling in the area. More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 24, 2014

I am a big fan of the Marriott brand...which is why they are my first choice while travelling. I have stayed at this property for 3-5 days each of the last 3 years in October. While customer service is amazing as always...the rooms need some updates. Simple things like there is a cracks in the shower surround that have been... More 

Was this review helpful? Yes 1
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Jordan, thank you for sharing your experience with us. We take matters such as this very seriously. I will address these issues with my staff to ensure we our providing the best experience from a product and service standpoint. I do appreciate your business and loyalty to Marriott Hotels. More 

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