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TownePlace Suites Chicago West Dundee/Elgin

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2185 Marriott Drive, West Dundee, IL 60118
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TownePlace Suites Chicago West Dundee/Elgin
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TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
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31 reviews from our community

Traveler rating
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    13
    9
    2
    0
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14
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Honey Grove, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel staff were friendly and helpful. The room was a decent size which made working in the room comfortable. They had a nice Breakfast selection. The location worked for my appointments, easy on/off freeway.

Was this review helpful? Yes
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear guest, We are thrilled to hear your stay with us was enjoyable, and that we were able to accomodate your needs. We look forward to your next visit. Thank you, Sherri V More 

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I don't usually give bad reviews but this place (or at least our room) is disgusting. It's filthy and certainly not at all what I would expect from a Marriott hotel chain. Which is the reason I booked it, expecting it to be up to Marriotts standards. The majority of the hotel staff is friendly and helpful. Breakfast was good.... More 

Was this review helpful? Yes
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear Tammy, Thank you for taking the time to leave your comments regarding your recent stay at our property. We are disappointed to hear that your stay was not satisfactory. We do appreciate the opportunity to correct these areas of concern for future visits. On the other hand, we are glad to hear that the trip was not a total... More 

Pune, India
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2015

I stayed 42 days in TownePlace Suites, I have enjoyed my stay with fullest. Very nice hotel with bigger rooms and kitchen facility, rooms are always clean. Friendly staff and hotel provides complementary breakfast

Was this review helpful? Yes
Pune
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2015

This hotel has weekly trip to malls and convenient stores. This hotel has daily drop to some of the corporates. Friendly staff and complementary breakfast! There are snacks in the evening. Good gym. Very convenient to go nearest railway station.

Was this review helpful? Yes
Sherri V, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Dear GUEST, Thank you for sharing your experience at the Towne Place Suites Chicago Elgin/West Dundee. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Fredericksburg, Virginia
Top Contributor
54 reviews 54 reviews
41 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 28, 2014

Nice place to stay overall. The hotel worked great for me driving across country (westbound) as it's on the outskirts of Chicagoland and right off the Illinois Tollway, yet very quiet and safe. Hotel is tucked away on a property behind a Marriott Courtyard. Can walk to Alexander’s Café, a BaskinRobbins/Dunkin Donuts place, Thornton’s Gas, BP, and a Holiday Inn... More 

Was this review helpful? Yes
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Tim, thank you so much for such great review. Thank you for including your personal details about our hotel and local area. I really appreciate your time. We hope to see you again, when traveling in the area. More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 24, 2014

I am a big fan of the Marriott brand...which is why they are my first choice while travelling. I have stayed at this property for 3-5 days each of the last 3 years in October. While customer service is amazing as always...the rooms need some updates. Simple things like there is a cracks in the shower surround that have been... More 

Was this review helpful? Yes 1
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Jordan, thank you for sharing your experience with us. We take matters such as this very seriously. I will address these issues with my staff to ensure we our providing the best experience from a product and service standpoint. I do appreciate your business and loyalty to Marriott Hotels. More 

Warren, Michigan
Top Contributor
124 reviews 124 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 7, 2014

My large family and I stayed in this hotel in late June and were pleasantly surprised at the room size. The room had two separate bedrooms, each with a queen bed, as well as a queen sofabed in the living room. there was also a small kitchen with fully functioning stove, large refridgerator and dishwasher as well as plates, silverware,... More 

Was this review helpful? Yes
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

I’m really glad that our two bedroom suite was able to accommodate you and your family. Having a kitchen with all appliances needed, is definitely helpful when traveling with family. I apologies for any inconveniences from our staff and I appreciate you spending the weekend with us. I look forward the opportunity to serve you again. More 

Mesquite, Nevada
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 6, 2014

Stayed 2 nights and had everything that was needed , Full kitchen facilities , clean and comfortable room. Service from all staff was outstanding. Also a great place for just an overnight stay. Parking was plentiful and close. Just needed an extra luggage cart for check-out , as all were being used.

Was this review helpful? Yes 1
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Joann, thank you so much for your comment. I’m glad to hear that you had everything needed. Thank you for your business and we hope to see you soon. More 

Pune, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 27, 2013

Used the facility in the months of July- August 2013 for a stay of 3 weeks. On a business visit this facility is really a good place to settle down. With facilities to cook your own food in the mini kitchen it really helps when you are looking to have food prepared to suit your own taste. :) The staff... More 

Was this review helpful? Yes 2
Erik M, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

Nadiger, thank you for taking the time too post your comment. I agree with you, having a kitchen really helps to have a complete feel to "home away from home". I hope to see you at our hotel for your next business trip. More 

Milwaukee WI
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 30, 2013

This was one of the nicest facilities I have stayed at in quite some time. We had a 2 BR Suite, and were MORE THAN SATISFIED! The price was great and the free breakfast was delicious. No hot food, but there was oatmeal, fruit and cereal. The hotel location was ideal as well, so close to lots of restaurants and... More 

Was this review helpful? Yes
Mabel C, Manager at TownePlace Suites Chicago West Dundee/Elgin, responded to this review

First I would like to thank you for taking the time to write us a review! I am so glad to hear that you enjoyed the hotel and like all the new improvements that we had recently made to the hotel. I am glad that it was convenient for you in location to many business offices and lots of restaurants.... More 

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