Andrew - Thank you for your recent review fo your stay. We strive to provide guests with all the comforts of home, so I am very disappointed to hear that our in-room amenities did not meet your expectations. I am sorry that we were unable to provide you with items like a blankeet and an ice bucket. Please know, we... More

Thank you for taking the time to let us know about your stay. I sincerely apologize that is was not up to the standards we want to provide our guests. I have reviewed with the staff. and we are taking corrective action to avoid this type of stay in the future. Again, I am truly sorry. More

Thank you so much for the terrific review on the Waukegan Crossland. The staff works hard to provide a comforatable while affordable stay, and we appreciate you taking the time to recognize them. More

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that maintain strict quality control standards,... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Chicago - Waukegan. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I... More

Thank you so very much for your glowing review of Crossland Chicago - Waukegan. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are... More

It was very kind of you to take the time to publish such a positive review of your stay at the Crossland Chicago - Waukegan. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise... More

Thank you for your glowing review of our Waukegan property. We truly appreciate it and look forward to you visiting us again when you are back in the area. More