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All 16 Waukegan hotels

Ramada Waukegan/Gurnee

3.0 of 5 Hotel   |   200 North Greenbay Road, Grand Ave & Green Bay Rd, Waukegan, IL 60085
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24%
Ranked #7 of 16 hotels in Waukegan
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579 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Worst hotel stay ever. Extremely dirty and rundown. Disgusting. No housekeeping even after three days. No clean towels. Front desk gave us bath mats to dry off with. Bathroom doors wouldn't shut or lock. Broken beer bottles and garbage everywhere. Fire alarm went off for 30 minutes and front desk did nothing. Appalling

Was this review helpful? Yes
Overland, Missouri
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 2 days ago NEW

Our room had bugs in the bathroom at 4am,the room was supposed to be a non smoking room-It wasn't,our room keys never worked , front desk people including the manager were rude! It has been 4 weeks and I am still trying to get someone to contact me about my stay . Oh and good luck trying to get towels... More

Was this review helpful? Yes
Kentucky
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I'm not going to lie at the beginning I was kind of scared to book with ramada because of the reviews but my stay was great! My son in law graduated from boot camp. My room was great for the price. The staff was very welcoming. Coming from a Navy background it was very pleasant to see how this hotel... More

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 4 days ago NEW

I flew in for my son's Naval graduation. I was extremely disappointed. In the pics on the internet it appeared very nice. Well, they only show the updated area (lobby) The rest of the hotel was dirty, very outdated and smelled musty and dirty. The carpet though out the hotel was disgusting. hasn't been cleaned or changed in VERY long... More

Was this review helpful? Yes
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear Laura C., We are currently updating our Ramada and began with the new lobby you noticed. We do plan to replace the outdated carpet you encountered. The bedsheets are intentionally buttercream yellow, and not white. Ron Shelton general manager More

Atlanta
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I will start this by admitting that I am a bit of a snob when it comes to hotels and cleanliness. I am in town for my father's wedding and he booked hotels for all of his out-of-state guests. The hotel lobby was deceivingly nice. However, driving around to where the rooms were located was like driving through the projects.... More

Was this review helpful? Yes 2
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear WashinT, I apologize for your soiled linens and will address this issue with my staff immediately. Our hotel is designed with 9 exits to easily access parking all around the building. Thank you for noticing our nice new lobby. Expect many more new nice things as we continue renovations. Ron Shelton general manager More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I was nervous booking 2 rooms for my son's Navy bootcamp graduation because if the reviews. I was pleasantly surprised and was very happy we stayed her! The staff were very nice! The meet & great for graduation was nice! It was great to have the shuttle available to take us to graduation! My room was semi-redone and was great!... More

Was this review helpful? Yes
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear Proudnavymommy, Thank you for choosing our Ramada for your son's Navy bootcamp graduation! I'm happy that you took full advantage of our reception the night before the ceremony and our shuttle service to the event. We are privileged to share these proud moments with your family. Ron Shelton general manager More

Boerne, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I booked the hotel to stay for my son's Naval Graduation. It looked good & was close to the base. Then I read horror others had experienced & became concerned. I called to express my worry. A very nice front desk employee assured me that my stay would be pleasurable. He was right. All staff took us under their wing... More

Was this review helpful? Yes
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear same 92014, We are so happy you could join our family for your son's Navy bootcamp graduation! We are fortunate to have attentive staff like Alfie to make you feel at home. I'll be sure to share your compliments with my staff. They will appreciate your encouragement. Ron Shelton general manager More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

After reading the reviews I was weary of the hotels reputation but upon arriving it was better than I expected although what stood out most was not the hotel itself. The rooms contained a damp smell and the sheets had yellow stains. What made up for this was the excellent service of the staff and front desk especially who were... More

Was this review helpful? Yes 1
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear mendezguerrera, Thank you for choosing our Ramada to make your daughter's birthday happy! We are very fortunate to have conscientious, helpful staff like Robert. I'll share your compliment with him. Ron Shelton general manager More

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

I am town for six flags and would have liked a shuttle to bring us there but they only do it on weekends. I sort of enjoyed the pool and hot tub but the water was a little dirty...even other people swimming there said something about it. The sauna was out of order. I wish there were bathrooms by the... More

Was this review helpful? Yes
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear TripAdvisor Member, Thank you for your observations. With your help, we are working to improve service in all areas; cleaner tables and chairs, cleaner bathrooms, wifi signal in all areas. There are bathrooms near the pool in the exit hallway by the shallow end. The bathrooms have central ventilation to constantly circulate air, making noisy bathroom fans unnecessary. Ron... More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We booked our room weeks in advance, with confirmed late che k in, called the day before to confirm again. When we arrived the room we booked we were told was not available, we reserved a 3 queen room. We were put up in two seperate king rooms with 4 adults and 4 kids. We were told there were no... More

Was this review helpful? Yes
Ramada W, General Manager at Ramada Waukegan/Gurnee, responded to this review

Dear angryguest82, I'm sorry the room type you reserved was not available when you arrived. Sometimes there are unforeseen circumstances that force us to substitute a room type, like the 2 rooms with 1 king bed each you rented instead of 1 room with 3 queen beds. Our deluxe continental breakfast will experience a wait time, depending on customer demand.... More

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Additional Information about Ramada Waukegan/Gurnee

Address: 200 North Greenbay Road, Grand Ave & Green Bay Rd, Waukegan, IL 60085
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Waukegan/Gurnee 3*
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Also Known As:
Ramada Waukegan Gurnee Hotel Waukegan
Ramada Inn Waukegan

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
185

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