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All 16 Waukegan hotels

Residence Inn Chicago Waukegan / Gurnee

3.0 of 5 Hotel   |   1440 South White Oak Drive, Waukegan, IL 60085
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Residence Inn Chicago Waukegan / Gurnee
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Ranked #2 of 16 Hotels in Waukegan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Eric O Little Rock, Arkansas
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110 reviews from our community

Traveler rating
    66
    31
    10
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    1
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57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was there for my son's graduation from Navy Basic. The staff was unbelievable . I thought I was on tv show because I have never been treated so special. If you needed something it was like magic.. It either appeared in the room or they simply pulled it out from behind the desk. I asked for a spare pillow... More

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Sherwood, Arkansas
Senior Reviewer
10 reviews 10 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived on Wednesday evening to be greeted by John who was so genuine and appreciative of our Sailor's service. That night he made our reservation for our graduation transfer to base for Friday morning with American Taxi Service. The hotel also provided a pamphlet to give you area highlights and graduation does and don'ts to help you prepare. I... More

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Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Brandy O, Congratulations on your Sailor's graduation and what is truly an exciting time for you and your family. John, Ruben and Jerine are a part of a very special team here at the Residence Inn so thank you very much for specifically recognizing them. We're very happy to hear we were able to make your stay so comfortable. Please... More

Top Contributor
128 reviews 128 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a frequent business traveller and always stay at Marriott or Holiday Inn properties as I am never disappointed. This is one of the top ten residence inns I have stayed at across the nation. The staff was awsome and the room was clean, quite and comfortable. Highly recommended this inn for your stay in the area!

Was this review helpful? Yes 1
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Roger47993, It is an honor to be ranked one of your Top 10 Residence Inns in the nation! Our team strives to make every guest experience an above average one and we're excited to see we've succeeded in doing just that again. We're happy to be your hotel of choice whenever your travels bring you back our way. Thank you! More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived on Wednesday night around 9:30 PM and Mario was on duty at the desk. He was extremely pleasant and check us right in. He also asked if we were there for Navy graduation, he then added our son's name to a list. On graduation day they hung congratulatory signs on the door with his name, excellent! The two... More

Was this review helpful? Yes 1
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Thank you very much for wonderful comments Plymouth1952! We're thrilled to see that Mario was able to provide a personal touch and you enjoyed some time with your son. Congratulations to your son and family! We know you're so proud of him. We can't wait to see you next time. More

1 review
5 of 5 stars Reviewed 4 weeks ago

I travel frequently on business trips. I have to say that this Residence Inn is one of the better, reasonably priced hotels that I have stayed in. The room was spacious, with excellent layout. I was surprised to see that the sitting area included a nice fireplace. The kitchenette was perfect. A nice sized television was situated in a space,... More

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Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Nic C, We're so happy you had such a great stay with us. Our team is truly service focused, always keeping the guest experience as their top priority. We appreciate your high recommendation and are looking forward to seeing you again. More

Machesney Park, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2014

My wife and I decided that we needed a night away from the kids. We picked this hotel first because of its close location to Gurnee Mills mall. second because we did not want to spend a ton of money. We were quite surprised how nice and spacious the room was for the price. the best part about the room... More

Was this review helpful? Yes 1
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Mrs. & Mrs Mark1280 , I know many parents can appreciate the value of some time alone and we're thrilled you chose our hotel for your short getaway. We take pride in providing a quality level of product, amenities and service to our guests. We're so happy you enjoyed your stay and hope to continue to be your first choice... More

1 review
5 of 5 stars Reviewed September 2, 2014

We stayed here for our son's Navy bootcamp graduation... Mario was on duty when I arrived and he was very helpful..We arrived Thurs evening...The hot breakfast was awesome and the Inn is only 10 mins from RTC...when we returned from graduation, there was a congrats sign from the hotel to our Sailor on our room door...I highly recommend this Inn

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Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Marie A, We wish to extend our sincerest thanks for sharing your comments. We're glad to have been able to share in this exciting time and to provide a little extra special touch. Mario has a true passion for service and we're proud to have him in our Residence Inn Family. Congratulations to your son for a job well done.... More

Oviedo, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 19, 2014

This place could not have been any better if they tried. From the moment we walked in to the lobby, we were immediately greeted with a smile. We arrived 2 hours before check-in time but that was not an issue. We were immediately assigned a room - we reserved the queen suite. We were handed a handy packet of information... More

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Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Jdell87, Congratulations to you and your family on your Sailor's graduation. We're very happy for you all. Thank you for taking time to share your feedback regarding our service. We do our best to cover every detail. Residence Inn's are truly a great value. We can't wait to see you again. More

Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 18, 2014

We visited the area for our sailor's graduation from Great Lakes RTC. Everyone at the hotel was so thoughtful and kind! They even provided us packages of tissue for our weepy moments at the ceremony! At first we laughed, but did, in fact, go through 2 packages! LOL! These folks are all about making sure you are in a safe,... More

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Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Thank you for your wonderful review Vconvey! We know a bit about taking care of our Navy families. We're so glad you were able to spend time with your Sailor. You should be proud of their accomplishment. Please extend our thanks and best wishes to them and your family. We hope to see you again in the future. More

Falling Waters WV
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

I just returned from a wonderful stay at the Residence Inn Chicago Waukegan/Gurnee. I am employed at a hotel that is a member of another hotel chain which makes me eligible to receive significant hotel discounts at other hotels within this chain. But after reading posts from other Navy parents, I decided the Residence Inn was THE place to stay... More

Was this review helpful? Yes 1
Dave C, General Manager at Residence Inn Chicago Waukegan / Gurnee, responded to this review

Sandy G, Thank you so very much for all of your kind feedback. We're so glad to see that our team was able to provide a superior service experience for you and your family. Congratulations on your Sailor's graduation. We can't be more proud of those who serve and protect our wonderful country. We look forward to having you all... More

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Additional Information about Residence Inn Chicago Waukegan / Gurnee

Address: 1440 South White Oak Drive, Waukegan, IL 60085
Location: United States > Illinois > Lake County > Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Waukegan / Gurnee 3*
Number of rooms: 126
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Also Known As:
Residence Inn Chicago Waukegan / Gurnee Hotel Waukegan
Residence Inn Waukegan
Waukegan Residence Inn

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