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Courtyard Chicago Waukegan/Gurnee

Certificate of Excellence
3.0 of 5
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3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085
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Courtyard Chicago Waukegan/Gurnee
Best prices for: 1 room 1 guest
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Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Tiffini W
Review This Hotel

267 reviews from our community

Traveler rating
    189
    57
    15
    6
    0
See reviews for
150
13
12
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
  • All months
    (267)
  • Mar-May only
    (66)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (61)
All months
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was very clean, the staff was great, with a full service Starbucks in the hotel. One area was under improvements and the hotel took well care of all of the guests needs. I would stay again. We used the gym and it was extra clean with and had complimentary earbudsif you forgot your own. Kudos!

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Manchester, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't like staying in motels.!!. They are conveniently located across from a mall with Walmart, stores and restaurants. Usually I am disappointed because the description does not match the actuality. This place was awesome! We were there for Navy PIR 13Mar15. The room was spotless. The bath immaculate. The staff full of smiles, info and encouragement. They made our... More 

Was this review helpful? Yes 2
Bolingbrook
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this location for about 3 times during this past year. And without fail, my expectations are always met. Good location, great staff, awesome accommodations - especially the beds!! These are the reasons that I have remained loyal to Marriott Courtyard. Each time I come to town I know exactly where to stay!!

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Dallas, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came in on a Thursday, tired and so excited! Hotel was ready and waiting for us, everyone pleasant and happy for us and our graduate! Restaurant right across the parking lot is a perfect place to relax and have some good Chicago Pizza! Hotel staff was wonderful! Okay they do Navy Graduations weekly, but they were all attentive to... More 

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Tomah, Wisconsin
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 11, 2015

We have stayed at this hotel several times. Our most recent stay was 1/17/15 for a 2 day stay. We always enjoy our stays at this hotel. This time both Tammy and Steve were helpful and made our stay especially nice. This Courtyard has the best beds out of all of the hotels that we stayed in on our recent... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2015

For those attending PIR this property takes great care of the SR's and their families. Along with the local restaurants. Close to all major hwys and transportation, including Sarge. Don't forget to ask for special directions to PIR...

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2015

My first time at this hotel. Had an issue with noise in an adjoining room. The team went above and beyond to make it right. Everyone asked me how I was doing and if the second night and new room was better. They are the type of team you want for your business!

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Lebanonab, Thank you so much for choosing the Courtyard Waukegan. We know interesting situations are bound to happen; however you can always count on our team to make it right! Thank you for letting us know about your concern so that we could create a great travel experience! It was a pleasure getting to know you and we’ll look... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

Good business hotel, courteous staff with a good breakfast menu. Its got a nice pool. Lot of restaurants closeby ~ starbucks. It was Halloween when I was there, so there were a lot of activities planned in the hotel.

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear 369 peebee, Thank you for choosing the Courtyard for your business trip. We pride ourselves in making your travel productive and fun! I’m glad we helped you to accomplish both! If you have any preference for your next visit, please reach out anytime. We hope to serve you again soon. Warmest regards, Christine and the Courtyard Crew PS: The... More 

Albany, New York
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 26, 2015

Congratulations Marriott… generous & friendly staff make this property shine! US Navy recruit training graduation brought us to Waukegan where we stayed 3 nights. We utilized the hotel shuttle / taxi service to and from graduation ($6 round trip / person). Staff so supportive and respectful of military service men, women and families. Our 2nd floor room with kingsize bed... More 

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear VTizhome, Congratulations to your new Navy Grad! We pride ourselves on having award winning hospitality and we're glad you agree! I'm thrilled you enjoyed our Navy friendly amenities and thank you for mentioning our Paul Mitchell bath products! They are amazing and so refreshing. It was a pleasure to serve your family and we truly appreciate you sharing your... More 

Waukegan, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

My family and I have a birthday tradition. We always stay at a hotel with a pool and just hang out as a family. There were so many things I loved about this cozy location. First, we are a family of 5.(2 adults and 3 children.) It is usually difficult to find a hotel that will allow the 5 of... More 

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Jenny_oh82, WOW! Thank you so much for choosing our hotel for your celebration. Everyday we look for reasons to celebrate and we are so glad we could do that with your family! Your review absolutely made our day! I read this to our whole team during our morning meeting and they just beamed with pride and Catina, Anna and... More 

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