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All 16 Waukegan hotels

Courtyard Chicago Waukegan/Gurnee

3.0 of 5 Hotel   |   3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085
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91%
Ranked #1 of 16 hotels in Waukegan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Nicole3169 Milwaukee, Wisconsin
  • Overview
  • Reviews (229)
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229 people have reviewed this hotel

Traveler rating
    160
    49
    15
    5
    0
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125
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59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel had spectacular customer service, very clean & very comfortable rooms & a very nice lobby area, FREE wi-fi, just GREAT overall!!! When I got to my originally assigned room, it wasn't what I expected, I called down to the front desk & they immediately made accommodations to assist me, with-out hesitation!! :))

Was this review helpful? Yes
Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and the rooms were nice. Everyone went out of their way to make sure we had a great stay. Never had such great service at any other hotels. The pool area was nice but was on the smaller side. It did get quite crowded at times. The hot tub was way to hot to enjoy... More

Was this review helpful? Yes
Bloomfield Hills, Michigan
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel several times, and while it isn't an upscale resort, it is in good shape, has everything needed and has a great team. The great service starts at check in and goes through the entire visit. Everyone on the team acknowledges you with a "good morning" and the atmosphere is warm and inviting. The fitness facilities... More

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Phildude, Thank you so much for the fantastic review of our hotel. We are so proud to provide our guests with the recent two million dollar Bistro, lobby and rooms reinvention.....and we continue to upgrade, bringing you the latest in service and technology. We recently increased our complementary WIFI speed and we look forward to offering mobile check-in later... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

This was an excellent stay, I have so many good things to say! We just stayed at the Courtyard this past Sunday night. We had the Great America package with included breakfast. We arrived Sunday morning to check in and get tickets for Great America. The front desk clerk was wonderful. Super helpful, cheerful and just an overall great way... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Rachael S., Thank you for the rave review of your staycation at the Courtyard Waukegan! We hope you had a thrill-tastic time at Six Flags; whom we are a partner with this year. I'm excited to share your kind comments with our team so they can see what a difference they make to our guests. I know this will... More

Boston, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

We were in the Days Inn down the street for the Naval Graduation, and had broken toilets, broken air conditioners, dirty rooms ..WORST hotel ever.. and then checked into courtyard Marriott and it was like an oasis, the room seemed like a palace compare to the Days Inn. The rooms at the courtyard Marriott were so clean and roomy, the... More

Was this review helpful? Yes 2
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Jean H, Thank goodness for amazing guests like you! We are so glad you happened upon our door step so that we could honor your family and be your oasis! We are overjoyed that you found our hospitality, cleanliness and service to be excellent, that's our goal. Hopefully your travels will bring you back to our doorstep again soon!... More

Reading, Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2014

We decided to make the trip out to RTC Great Lakes to see our son graduate from boot camp. I have had good experience with Marriott in Cleveland, Cary, Blacksburg and figured the experience would be the same. Our stay was fantastic. From the minute we entered the lobby the staff were extremely helpful and knew exactly what we needed.... More

Was this review helpful? Yes 2
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Xjfive, Thank you so much for the excellent review of your visit to the Courtyard Waukegan! Our team is honored to serve our military families and we congratulate you on your son's accomplishment. Your kind words will certainly motivate our team to continue delivering legendary service to all of our guests, especially our Navy families! On behalf of the... More

Indianapolis, Indiana
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 21, 2014

We were in town for the Navy Boot Camp Graduation. This hotel is only 3 miles away from the base. I picked this hotel because it was a Marriott, and you usually can't go wrong with Marriott. Thankfully I still feel that way. It was nice and comfortable. The staff were extremely friendly and helpful. I wish there was a... More

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Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear MsB1130, Congratulations on your new Navy Grad! Thank you for choosing the Courtyard for such an important and exciting event! We're so happy you enjoyed our Navy friendly amenities and legendary hospitality. We also really appreciate the valuable feedback, this helps us to continue to improve; additionally the hotel offers breakfast packages that bundle your room and breakfast together.... More

Upstate NY
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 18, 2014

I'm a Marriott Platinum member and I stay at the Courtyard Waukegan often for business travel. The hotel rooms are nice and the staff members are top notch. The breakfast crew gets your day started on a happy note every morning (they are incredibly friendly and kind)! I recently stayed at the hotel and left my iPad in my room.... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Always Driving, Thank you so much for your generous review of our hospitality and service. Most of our team members have been with us for over 10 years and they are very dedicated to their craft. We were beyond thrilled to reunite you with your iPad, we all understand how devastating a loss that could have been. We'll look... More

Newark, Delaware
1 review
5 of 5 stars Reviewed July 15, 2014

The service at this location rivals many JW or Resort Locations. One of the most important things for frequent travelers is to maintain the property. The property is always being updated, maintained and cleaned. Even the parking lot has been resurfaced. The staff at this hotel are beyond the accepted standard of service and the hotel is one of the... More

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Robert R, What a review! We are humbled by your generous feedback about the cleanliness, upkeep and friendliness you receive each week. Let me say, on behalf of the entire team, how grateful we are that you choose us! You're like family here at the Courtyard Waukegan and it wouldn’t be the same without you! Thank you again for... More

Chino, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 23, 2014

We stayed here for 2 nights/3 days for our son's Navy boot camp graduation. Rooms were exceptionally clean, staff deserves 10 stars for friendliness & helpfulness in every way possible. We saw our sailor off at Ohare at 2am Sat morning & We had a late departure flight on Sat night. Hotel allowed us late 3pm check out which was... More

Was this review helpful? Yes 2
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear cmonWinwithme, Thank you for sharing your great experience with other travelers! We were honored to help you with your unique departure time. It was a pleasure to serve your family and we congratulate your new Navy Grad! We really appreciate your valuable recommendation to friends and family and we will look forward to serving them in the future. Warmest... More

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Additional Information about Courtyard Chicago Waukegan/Gurnee

Address: 3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Waukegan #1 Family Hotel in Waukegan
Hotel Class
Number of rooms
137

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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