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All 16 Waukegan hotels

Courtyard Chicago Waukegan/Gurnee

3.0 of 5 Hotel   |   3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085
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Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
MBarnesy
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242 reviews from our community

Traveler rating
    170
    52
    15
    5
    0
See reviews for
134
13
12
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We were blown away by the level of service at this hotel. We were there for a Navy graduation. They took care of every detail! They had a shuttle to the service and even provided tissues for the emotional ceremony!!

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear MBarnesy, Congratulations to your new Navy Grad! Thank you for taking the time to share your "Perfect" experience with other travelers. We knew you would need those tissues! On behalf of the entire Courtyard Crew we wish your family all the best! Hope to serve you again, Christine More

Pottsboro
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Everyone there was super friendly and went out of their way to assist. They were crazy, busy and my prepaid room was not ready when I got there which was really not that big of a deal but when I came back they had upgraded the room because of that. The room was very clean, spacious and the bed was... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear Cindy B, Thank you so much for your rave review; as well as your patience during a busy weekend. We are thrilled to exceed your expectation, while adding some special little delights to your visit. We hope to serve you again soon, Christine and the Courtyard Crew More

Laramie, Wyoming
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel to attend our son's graduation from Navy Bootcamp. The hotel staff was helpful, welcoming, and very friendly. The maid service was exceptional, and went as far as to spread our daughter's NFL blanket on the bed every day. The room and bathroom were clean and the food was good. On the morning of graduation, the... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear LaramieKK, Thank you so much for taking the time to share your "Wonderful Experience" with other travelers and Navy Families. All of us at the Courtyard Waukegan feel so honored to serve our military families and we're so happy you enjoyed all of our Navy friendly amenities! On behalf of the entire Courtyard Crew, we congratulate you on your... More

Annandale, New Jersey, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved the bed! It was so comfortable, it was hard to believe it was a hotel bed. The room and hotel were very clean. The bathroom and vanity area are outdated, but that could be easily updated (really needs better lighting in vanity area). I didn't use them, but there is a pool and a gym at the hotel.... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear olawsal789, Thank you for choosing the Courtyard Waukegan. We are thrilled you enjoyed the comfort of our brand new beds and clean guest rooms. Our award winning crew is very proud to serve you and hope you will join us again! Thank you also for the valuable feedback to help us continue to bring you the best in hospitality... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Our stay was one to remember. The rooms were very comfortable and clean. The staff was also, very nice. The area was really sweet ( everything seems to be in a 5 to 10 mile radius) and open. The access to the train into Chicago is to die for. We stayed in room 359 with two beds-our sailor was very... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear John K, Thank you for choosing us while in town for Navy Graduation, congratulations to your new grad! We're thrilled you found it "Peaceful" in our new refreshing guest rooms and enjoyed the cleanliness and service by your room attendant, Miranda. This review MADE HER DAY! Thank you for your kind recognition. We wish your family all the best... More

Chicago
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel because we were going to the Theresa Caputo Show in downtown Waukegan at the Genessee Theater. This is a great location, only 4 or so miles from there, in a very convenient area. Right off of Rt. 120. We were celebrating a birthday, and upon our return from a late lunch, hotel staffer, April, left... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear RKNLOVESCOFF, WOW! What a fantastic review! Thank you so much for your generous comments about our award winning service and hospitality. Our team was honored to help make your birthday celebration exceptional and we hope to see you for many more celebrations! We are excited to partner with the Genesee Theater and the hotel offers great packages just right... More

Columbus, Ohio
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed 3 nights for graduation and highly recommend this hotel. The staff made us feel welcome and took good care of us. We had a 1 Br suite and the extra room came in handy because our Sailor just wanted to hang out in the room after dinner. Take the hotel shuttle service to PIR. No traffic, it's a... More

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear bddfc99, Congratulations to your new Sailor! I know how proud your family must be! We are so thrilled your family enjoyed all of our Navy friendly amenities and we thank you for taking the time to share your great experience with other travelers. We're honored to serve our military families and hope to see you again, Christine and the... More

York, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 10, 2014

This hotel is what you would expect from a Courtyard. The location is very good; lots of shopping and restaurants within a short drive. Only complaint: I was in room 233 and the road noise was quite loud. I should have asked to change rooms as soon as I heard the noise but mistakenly thought I could sleep through it.... More

Was this review helpful? Yes
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear HBB525, Thank you so much for your review and I’m so happy you enjoyed our convenient location and attractions. We really appreciate your helpful feedback. We truly want to exceed our guests' expectation and welcome your suggestions; especially during your visit so that we can enhance your experience. We hope to serve you again soon, Christine and the Courtyard... More

Iowa City, Iowa
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed September 28, 2014

This is the best hotel for sure in the Waukegan area and we have stayed in most of them. The rooms are ok in terms of size and come with a empty refrigerator and small balcony. Adequate plugs.Nice decor. Desk had a rollout section to change configuration. Sofa good. Microwave would have been nice. The indoor pool is a bit... More

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear AKW52245, What a "Wonderful" review! We are especially overjoyed to see you really were able to take advantage of all the delightful amenities the hotel has to offer; as well as our delicious cook-to-order breakfast enhancement. Please reach out to me on your next visit so that I may greet you in person and welcome you back. Looking forward... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2014

Excellent experience while attending my grandson's graduation from NTC Great Lakes. From my initial check-in to check out the staff and facility could not have been more helpful. I was even asked my preference for the type of room and location I preferred! Staff is friendly, very helpful and professional. The services are very good even the ability to print... More

Was this review helpful? Yes 1
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Dear JERRE452, Thank you so much for the "Outstanding" review! We are so proud to have taken care of your every need while in town celebrating your grandson's Naval Graduation! A wonderful occasion indeed! We are proud to provide you award winning service and hospitality and hope to serve you again! Warmest regards, Christine and the Courtyard Crew More

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Additional Information about Courtyard Chicago Waukegan/Gurnee

Address: 3800 Northpoint Boulevard, Lakehurst Rd, Waukegan, IL 60085
Location: United States > Illinois > Lake County > Waukegan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard

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