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All 16 Waukegan hotels

SpringHill Suites Chicago Waukegan/Gurnee

3.0 of 5 Hotel   |   4101 Fountain Square Place, Waukegan, IL 60085
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87%
Ranked #3 of 16 hotels in Waukegan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
tru3north Peoria, Illinois
  • Overview
  • Reviews (160)
  • Photos (23)
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  • Room tips (20)
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160 people have reviewed this hotel

Traveler rating
    104
    37
    10
    6
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Peoria, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I brought the wife and 2 kids to Six Flags and to my dismay at check-in, this hotel did not have a shuttle to SF! With parking difficult at SF on the 4th of July weekend, this was an oversight on my part. The hotel is very clean, but the room (king + sofa bed) was rather small. It also... More

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Thank you for taking the time to share you experience. I’m sorry for your disappointment regarding transportation, but I’m delighted to hear you enjoyed our ample breakfast and free internet. I’m glad you found us to be a good value and we hope to see your family again the next time you travel to the area. Best, Adam Lopez, GM More

Ogden, Utah
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just wanted to say I stayed here for a week. And it was great the staff greeted me every time I walked by the front desk. And the Cleaning crew is great. The room was very large and I really like the way the bathroom and shower room were done separate.. The internet is okay they have a ethernet port... More

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Thank you for taking a moment to share your experience. We are glad you stayed with us and appreciate your business. I am happy to hear you enjoyed our clean spacious room, ample breakfast and internet. Your feedback serves as encouragement to our staff. We hope to see you again soon. Kind Regards, Adam Lopez, GM More

Fort Worth, Texas
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this property for one night before my son's graduation from Navy boot camp. It is a new Marriott property, quite clean, well managed, and set up nicely for business and leisure travelers: plenty of outlets for charging your electronics, free WiFi, and good lighting. Staff is pleasant and helpful. There is a bar and beer, wine, soft... More

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Deborah, Thanks for your review and recommendation. We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we deliver. Your feedback provides us motivation for our team. Congratulations on your son's graduation; please come see us again! Best, Adam Lopez, GM More

New York City, New York
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I have been traveling to this hotel for business, and have stayed in three different rooms. Unfortunately, this is a new, modern hotel with a great layout that has already fallen way behind in maintenance. Each room has had carpet, couch, pillow and comforter stains and torn up blinds. One had an awful smell in the closet and missing lights... More

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Thank you for taking the time to write. I appreciate you acknowledging our friendly staff, great breakfast and modern décor. I’m sorry we fell short of providing you with an exceptional stay. I will share your feedback regarding the maintenance of our rooms with the staff to heighten our awareness of such issues. We value you as our guest, and... More

1 review
5 of 5 stars Reviewed June 12, 2014

Short stay, could not get into Courtyard, stayed here - pleasantly surprised at room layout, quality, overall hotel very clean, including workout room. Nice work area for pounding out emails, client calls. Staff friendly and helpful. Will stay again.

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear John: Thank you for your kind review, we’re glad you got a chance to stay at our location for this trip. We hope to see you again! Sincerely, Adam Lopez General Manager More

Sooner State
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 9, 2014

We are Marriott Gold members and choose SpringHill Suites whenever we can because the layout of the rooms works well for our family and, up to this point, every one we have stayed in has been very clean and well-maintained. Unfortunately, this SpringHill Suites did not meet those expectations. Based on our experience with two rooms, I am confused as... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Thank you for your review of your recent experience at our hotel. We appreciate your continued business. We sincerely apologize for the areas that we have fallen short of meeting your expectations. Our goal is to provide all guests with a rewarding stay. Please know we have addressed these issues with our staff, and have taken your comments into consideration... More

Franklin, Tennessee
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed June 1, 2014

We first stayed here March. We were visiting our Son for his Navy Graduation. The Staff did an excellent job in informing us of everything we needed to know. Included about the graduation as well great places to Eat. This is our second visit to the Great Lakes area and again nothing but great things to say. Rooms are always... More

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ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

michaeleds, Sincere thanks for sharing your experience at SpringHill Suites Waukegan. We appreciate your nice comments regarding our staff's excellence in service and the comfort of our accommodations, and we're glad you enjoyed your stay while attending your son's Navy Graduation. Please plan to visit us again should your travels bring you back to the area. Thank you again! Kind... More

Traverse City, Michigan
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 30, 2014

Spent two nights with three of my kids to visit Six Flags. Hotel was easy to find with ample free parking. Rooms were typical Springhill Suites layout with super comfortable beds, separate bath and toilet, sofa bed, mini refrigerator, and microwave. Complimentary Breakfast consisted of scramble eggs, meat item (bacon or sausage), make your own waffles, choice of cereals, yogurt,... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

kokodoc, We appreciate you choosing SpringHill Suites Waukegan during your family visit to Six Flags. We're pleased to hear you enjoyed a comfortable stay and found our complimentary breakfast to meet your satisfaction. Please plant to return for another family visit with us again in the future. Thank you for your review! Kind regards, Adam Lopez, General Manager More

Hanford, California, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 19, 2014

I booked this hotel upon recommendation from TRC (Navy bootcamp) for my daughters graduation, I'm so happy I did, the whole family loves it from the location, reception and room. The interior of the lobby and room is very hip. There are many stores, restaurant nearby. The bed is so comfortable, there's a 1 1/2 bath and a mini walk-in... More

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

CRemo2157, Thank you for taking the time to write a review of SpringHill Suites Waukegan. We're pleased to hear that your whole family enjoyed a comfortable stay, as well as the many shopping and restaurant options that our location has to offer. We hope you'll have an opportunity to visit us again in the future for more family fun. Thank... More

Beloit, Wisconsin
Top Contributor
124 reviews 124 reviews
56 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 15, 2014

We stayed here recently for a kids concert and I was completely taken aback by how friendly the staff is. To start with a gentleman at the front desk named Brad was EXTREMELY helpful and made arrangements to accommodate our stay. He not only took care of our hotel arrangements, he noticed the kids were applying make-up for a play... More

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Desi_traveler_77, It's fantastic to hear about your excellent stay and appreciation of our staff at SpringHill Suites Waukegan. Brad will be happy to know his extra efforts in service positively impacted your experience and made for a memorable visit. We're thrilled to be your first choice hotel in the area and hope to see you again soon. Thanks again! Kind... More

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Additional Information about SpringHill Suites Chicago Waukegan/Gurnee

Address: 4101 Fountain Square Place, Waukegan, IL 60085
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Waukegan/Gurnee 3*
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Also Known As:
Springhill Suites Chicago Waukegan/Gurnee Hotel Waukegan
Springhill Suites Waukegan

23 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Waukegan #4 Family Hotel in Waukegan
Hotel Class
Number of rooms
120

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