My family just got back from staying at this hotel for 2 nights. First they only had us down for 1 night which we did not know until we tried to get into our room after spending the second day at Great America and they locked us out of our room. They quickly resolved it. The rooms were clean. The... more

We stayed here back in 2005 for 2 nights. Then it was excellent and not to far from Six Flags & Gurnee Mills Mall. This year we stayed for 3 nights. But now the beds are getting way too old, and the pillows are terrible. It has been 6 nights since I woke up with a stiff neck from the... more

I have stayed in this hotel many times over the past few years. Initially, I loved it. The service was solicitious of my comfort and worked hard to accomodate all my needs. For example, I stayed for business, and couldn't often stay for the breakfast. The night clerk went out of her way to make sure I had something--oatmeal, fruit,... more

I made my reservation online at the Hawthorn suites website. I had a confirmation number and everything but when I got to the hotel the attendant couldn't find my reservation. He told me that there were rooms anyway and that he'd checked me in. He convinced me that I'd made reservations at the Hawthorn Suites in Vernon Hills by mistake.... more