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Hotel Indigo Chicago - Vernon Hills

Certificate of Excellence
3.0 of 5
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450 North Milwaukee Ave., Vernon Hills, IL 60061
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Hotel Indigo Chicago - Vernon Hills
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Ranked #3 of 4 Hotels in Vernon Hills
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
MaxHedrm Dallas, Texas
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124 Reviews from our TripAdvisor Community

Traveler rating
    52
    41
    17
    7
    7
See reviews for
32
16
4
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
1 review
3 of 5 stars Reviewed 4 days ago NEW

This hotel looks like they took an existing generic hotel building and ordered the design elements from a franchise catalog with little thought to their integration. It has potential, but I'm not sure it can live up to it in this building. The sink was too shallow to use (my hand barely fit between the faucet & sink). The TV... More 

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Long Beach
1 review
3 of 5 stars Reviewed 6 days ago NEW

This was my first time staying here and the first person I encountered at the front desk was very nice and professional. I arrived late about 10:15 and was hoping to get something from the kitchen but the guy working the bar said it was closed, that was disappointing but I understand it was late and very close to closing... More 

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HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for taking the time to let me know your concerns with the server in the morning. I apologize for his lack of attention in acknowledging you and will use this review as a training tool so he can see how his actions affect our guests stay. More 

Issaquah, Washington
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for one night, arrived on a Friday evening. It was very quiet at check-in, the agent super friendly and fun. He had hotel recommendations but suggested that if we weren't into the typical chains, like On The Border, to give their restaurant a try. We did and it was quite good! Great bar service, decent wines and not... More 

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HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are delighted that you enjoyed your stay with us. Glad you gave our restaurant and bar a try and that you enjoyed the service and food. More 

Aurora
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay at this hotel. We stayed on the 3rd floor. Plenty of room, room stayed at comfortable temperature. Some times we can't get our room to cool enough- but it was not an issue here. The beds were very comfy. We sleep with room fan on, so room was quiet to outside noise as well. There was... More 

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HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are happy to hear that you had no complaints and that you enjoyed your room. We enjoyed having your hockey group stay with us. More 

Charleston, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stay here when visiting Lake Forest College and have consistently found this a comfortable, accommodating hotel. In contrast to the previous review, I found the desk staff totally focused on customer service, responding to unanticipated needs and room issues quickly and efficiently. A lightbulb burned out and was quickly replaced; a room assignment issue was handled with tact and... More 

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HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for taking the time to write a review. We appreciate that you are a returning guest to our property and enjoy the service that you receive when you stay with us. Thank you for being a fan of the Hotel Indigo! More 

1 review
1 of 5 stars Reviewed 3 weeks ago

It's amazing to me when service industries blow it so badly on such simple things. I understand check-in times, i understand that rooms aren't always ready, but what I don't understand (and can't abide by) is when hotel staff don't apply rules consistently or fairly. Now granted, its been a very long day, but watching the woman behind the desk... More 

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HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

I understand that you feel frustrated in seeing someone else get to check in before you, but there are many factors that the desk has to consider to check guests in before the 3 pm check-in time. As you stated your group was responsible for a huge block and we had guests arriving at 11 am to check in. The... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 7, 2015

Stayed here for 4 nights in November 2014 while on business. Hotel rooms were really large, comfortable and clean. Hotel is well located for shopping malls and restaurants which I took advantage of during my stay. Would stay here again given the opportunity.

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Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are glad that you enjoyed your stay with us. As you mentioned we have a great location close to the mall and over 50 restaurants. Glad we fit your needs for your visit and hope to see you again on your future visits to our area. More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed February 15, 2015

Lets be honest the number one reason you stay at a hotel is to sleep. It's really the only thing 99% of the customers there have in common. This place was not built with that in mind. I will say the bed was pretty comfy, but past that I might have stayed at a Motel 6 (which I've had better... More 

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Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for relaying your comments regarding your stay. I am sorry that we failed your overall satisfaction and apologize for that. Since we sit between the two major cities I can see why you may have thought we were closer to Milwaukee, but our location is 37 miles from downtown Chicago and 64 miles from Milwaukee. That is the... More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 4, 2015

I worked with the Indigo staff: Jennifer, Agnes, Dan, Jeff, Alex, Bob Laura and Delia who were very helpful to me to run our conference effectively and efficiently. The staff is very friendly and quick to respond - no request was too small or too big. I look forward to working with the hotel for our next conference. The sales... More 

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Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for taking the time to mention all those that made your conference a success from our staff! It was our pleasure to take care of your groups needs. You and your colleague's were a pleasure to work with and we look forward to your groups return visit for your next conference. More 

Elkhart, Indiana
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 3, 2015

The hotel is located next to shopping place with various restaurants, less than 5' from I94. Also close to Lake Forest Academy and Lake Forest College. The rooms are spacious (hotel probably converted from Park Place now Hyatt Place), studio type rooms with a small desk, large sofa and bedroom separated by a wall. Shower nice but regulators not very... More 

Was this review helpful? Yes
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are happy that our hotel location fit your needs being close to Lake Forest Academy and Lake Forest College. Hospitality is all about service and having a clean hotel. Thank you for taking the time to let others know what a great hotel this is. More 

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