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Hotel Indigo Chicago - Vernon Hills

Certificate of Excellence
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450 North Milwaukee Ave., Vernon Hills, IL 60061
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Hotel Indigo Chicago - Vernon Hills
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145 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
53 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed December 27, 2015 via mobile

I'm not really sure what to make of this place, when I checked in all is fine, the staff were all sitting in the lobby having a pizza. It's Christmas-all good. The GM greeted me and wished me a nice stay and then sent me to a dirty room. Easily fixed (but also easily prevented). Front Desk staff seemed to... More 

Helpful?
Thank jameskdean
indigo450, Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

James, Thank you for your review of your stay with us. Thank you for the kind words regarding the hotel and our staff. Apologize for the check-in do dirty room, agree that this was our fault. Will pass along your words regarding the front desk team and their demeanor towards our great guests. We will get back to training them... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

Nice location , restaurants , Mexican restaurant , deli, sushi, chipotle, firehouse subs, Dunkin donuts , McDonald's and IHOP. movie theater and shopping all within walking distance. Clean hotel , pleasant staff

Helpful?
Thank Lovethistwn
indigo450, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for the review and for mentioning our great location More 

Saint Louis, Missouri
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 28, 2015 via mobile

This is our third time staying here for the Hockey Thanksgiving shoot out. Each time booking between 20 and 30 rooms. Strike one ; rooms usually ready early, this time some rooms still not ready after check in time. Some rooms just not clean. Strike two; knowing that there was a large number of people atriving at same time, only... More 

Helpful?
1 Thank bwalkenh
Michaelene G, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

bwalkenh, Thank you for your candid review. We sincerely apologize that your recent stay did not meet your expectations. We appreciate your comments and have shared these concerns with our Management Team. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Ashley I. Assistant General Manager More 

Buffalo, New York, United States
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

This place was rated perfect because the location is great you have shops, restaurants,etc all around you. The rooms are nice and modern which was another reason i rated it perfect. Very nicely decorated along with entrance. The bar area is rather small but quaint! The food i had in the morning has been perfect. The pool is very nice... More 

Helpful?
Thank Mercedes W
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Perfect!!! Is just want we like to hear, and we will continue to stay that way James More 

Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

First time for me at a Hotel Indigo. Checkin was swift. The clerk recognized my ICH status. Gave me a room on 4 right next to the lifts (never heard them though). Room was the star of this stay: clean, well appointed, King bed firm, HDTV on a swivel wall mount so could swing from bed to living area. High... More 

Helpful?
Thank regman2all
HotelIndigoVH, Owner at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are glad to hear your stay was comfortable! James More 

2 reviews
1 of 5 stars Reviewed November 13, 2015 via mobile

Even though I called in advance to cancel, they refusrd to give me a refund. I tried to reverse charges with my card but they asked for documentation of the cancellation. I didn't have documentation because of course, I cancelled via phone. I did not have an honest and up front experience with this hotel.

Helpful?
Thank William N
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We make every effort to look into 3rd party bookings that are non-refundable More 

Paragould, Arkansas
Level Contributor
15 reviews
1 of 5 stars Reviewed October 28, 2015 via mobile

The Marriott and Hilton were booked so I went with the next choice on our company travel website. When I arrived after a long day of travel, I was greeted and given a key... to someone else's room! I walked into the room and immediately noticed a bag on the couch and noise coming from the bathroom. I ran out... More 

Helpful?
Thank BradenC04
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are so sorry that you did not find us up to your standards and will work hard to make others feel at home More 

North Scituate, Rhode Island
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 27, 2015

Hotel Indigo in Vernon Hills is a good hotel for travelers. Not a luxurious or particularly romantic place, but a good change for business travelers from the normal chains. Small bar area and no separate restaurant. Rooms are a good size and clean. Lots of commercial, retail and restaurants around though.

Helpful?
Thank KJN_13
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for choosing Hotel Indigo Chicago - Vernon Hills for your recent stay in Vernon Hills. We are grateful that you posted a review for us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed October 17, 2015

Sales Manager helped me book a long term stay hotel room for out of town family for a huge event. She exceeded our expectations. Hotel was amazing and a great price and location. My family didn't stop talking about how awesome the junior suite rooms were and how comfortable they were. Thanks for helping us and we will recommend this... More 

Helpful?
Thank Andrea K
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for your review Our rooms are indeed very Spacious and well kept More 

Beverly Hills, Florida
Level Contributor
16 reviews
4 hotel reviews
4 of 5 stars Reviewed October 12, 2015

We were scheduled to register at a local Holiday Inn Express but arrived 2 days too early and the HIE could not accommodate us and recommended the Hotel Indigo a short distance away. We weren't disappointed! Our room was large and comfortable, with a separate large sitting area with desk. No problems with Wifi or with the guest laundry facilities.... More 

Helpful?
Thank anonymousRMJ
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for choosing Hotel Indigo Chicago - Vernon Hills for your recent stay in Vernon Hills. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their... More 

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